Rated 1.0 out of 5.0 by BoxGuy12 Watch your wallet
We booked a 2 night stay directly with Holiday Inn for our customer and were told we needed to pay for the room for both nights which we did. They also charged our customer for the same two nights when he arrived. When we called to discuss the double billing, we got a run around, the receptionist would not identify themselves, the manager was not available, and they would not provide an itemized receipt. We try to patronize businesses in our local area, but this is unacceptable business practice. WATCH YOUR WALLET!
May 20, 2013
Rated 5.0 out of 5.0 by Justphil70 Over priced for a Holiday Inn
I will say it is over priced for a Holiday Inn, but. It was clean, smelled good, the staff was very nice. Breakfast was the best we have ever had at any hotel that did not have an actuall restaurant attatched to it. We would stay again if ever in the area.
Only complaints would be the smokers at the front door. They need to be moved to a corner of the building not by the front door. And who ever the architect was needed to add more sound dampening between the walls and floors. Although the guest staying on each side of us were quite, the guest above us walked around and around till 2am. You should not be able to hear guest around you while in your room.
May 10, 2013
Rated 5.0 out of 5.0 by Tom61 Nice Facility, Staff and Location.
Close to everything, yet set in quiet area. The Shuttle can pick you up right out in front of Hotel and you can go into Cincy or stay on for City cruise and then back across river to Covington and Newport on The Levee. Just a buck every time you get on and they come around every 15 minutes. Nice to park car at Hotel and not pay for parking or taxi. Only small issues at Hotel. The remote for TV only partially worked and the local channels had no sound. And a slow drain in tub. Otherwise, clean with pool and nice breakfast and staff.
May 8, 2013
Rated 5.0 out of 5.0 by Kristim30 Friendly Staff and great hotel
I really enjoyed my stay at this hotel. Clean, great location, and Excellent Service. I loved the Shuttle to take you to downtown Cincinnati for $1. Lots to do within walking distance. The manager on duty was Carla and she had lots of helpful tips. She is an A+ employee. She had menus to places that delivered, and knew everything there was to know about the area. My trip was much better from all of the information she provided. I will definitely go back to this location next year when I travel for this conference.
May 8, 2013
Rated 3.0 out of 5.0 by H2ODOCTER bathroom sinks
every time we stay at this hotel the sink in the bathroom backs up.
I reported it on the first day of our stay, again on the second day, but it never got repaired !!
May 4, 2013
Rated 5.0 out of 5.0 by JohnCleveland Visit from Cleveland - great service
We stayed in Cinci to attend the UC graduation ceremony. The hotel staff greeted us warmly when we arrived (late) and was very courteous when I asked for extras for my large family. We stayed in the suite and it was nice and spacious. We had a quick swim in the pool, nobody else was in the pool, it was clean and tidy. The only suggestion on improvement is to get new sofa beds, or at least a new mattress, my poor son didn't have a good night sleep at all, so it's time to replace those sofa beds. In hindsight I should have asked for another mattress to put on top or a foldaway bed for the poor guy. Everything else was very nice, good food, attentive morning staff in at the breakfast bar. I've been staying at Holiday Inn's for years and am always happy.
May 2, 2013
Rated 5.0 out of 5.0 by CaNaDaIsBeTtEr Exceptional Customer Service
Was in Cincinnati for the weekend and was looking for a place to stay. After calling several location we got the best rate at this hotel. I am glad we decided to stay at this hotel. The staff was very friendly and the hotel was nice and clean. We had a great time. The breakfast was great and the kids enjoyed the pancake machine!!
April 15, 2013
Rated 1.0 out of 5.0 by RCWUPG Smoky Room
As I opened the door to my room, there was an overpowering smoke smell. I called to the front desk to switch rooms, but there were none available. The desk clerk did come up with a can of Febreeze, which helped, but the smell made it impossible to sleep, as it congested me for the night. Upon checkout, I received some extra points, but still had to pay full price for the night. I've never had this type of experience at any other Holiday Inn or any other hotel for that matter. I travel over 50 nights a year, and we have choices. I'd choose a different hotel in the area.
April 14, 2013