Rated 4.1 out of 5 by 308
Rated 5.0 out of 5.0 by kkgm Room Odor
We had requested a handicap room and when we entered the room we were aware of a strong odor of cigarette smoke - apparently from the carpet and wallpaper. When we called the front desk we were told that the building had been a smoking hotel in the past and was now all non smoking. Also that the building was to be renovated in the near future.
We were able to move into another room that was odor free and from then our stay was great !
August 24, 2015
Rated 4.0 out of 5.0 by cheek69420 Good for business
Had a nice stay. Overall, it was good but I've paid way less for other nicer HIE's.
August 22, 2015
Rated 4.0 out of 5.0 by RadioReporter Location Terrific
Can't beat the location for visiting Cincinnati area. Wifi was spotty at times which was not good for my work but when connecting it was fine. Staff is amazing. Very friendly. Loved the free breakfast
August 21, 2015
Rated 5.0 out of 5.0 by de1761 Great Stay In Every Way
We stayed at this hotel because my husband had a business meeting in the area. From check-in to check-out we were treated as a special guest and it was a sold out night. They had a little reception from 8 to 12 at night as well as a very nice breakfast the next morning.Cookies, tea and coffee were served in the kitchen area when we arrived. I ask for late check out and we were granted that without question and they didn't make me feel as though they were doing me a favor by granting it. Very clean, great staff, knowledgeable, As a platinum, I was recognized at check-in. highly recommend.
August 21, 2015
Rated 4.0 out of 5.0 by commodore08 by the Ohio River
Great room, slow elevator, several family reunions in building the weekend we stayed there and the kids screaming in the halls and slamming doors until midnight were the only negatives.
August 19, 2015
Rated 4.0 out of 5.0 by Sunflower35 Great Time
Clean Room, Awesome Towels, Comfortable bed. The breakfast was nice too. I loved that the shuttle took us where we needed to go and then dropped us off right back at the hotel when visiting Newport. Everyone was nice and respectful. The only thing is that the swimming pool area is to hot to swim in, they need to open windows or something to accommodate that. But overall great night! We would come back.
August 19, 2015
Rated 5.0 out of 5.0 by itsa exceeded expectations
My husband and I stayed at this hotel for our weekend getaway. The hotel was clean and neat and the staff was friendly. We had an issue with the television not working in our room. I notified the front desk attendant and the GM (sorry, didn't catch his name) came down to check it out. He tried to fix the television, apologizing profusely for the inconvenience. He then asked if he could bring a replacement to our room and he would compensate for the inconvenience with a lower rate. That made us happy and was certainly acceptable. However, when he returned he apologized that he did not have a replacement. He then upgraded us to a suite and still lowered our rate! Although we did not partake of the complimentary breakfast, I did check out the spread and it looked/smelled great. Biscuits/gravy, eggs, pancakes, etc. the selections seemed better than the usual hotel complimentary breakfast offerings. The staff (especially the GM) really made as feel as if we mattered. Thank you, we were very happy with our stay and will come back.
August 17, 2015
Rated 5.0 out of 5.0 by lunchlady Great Staff
We checked in Staff was very helpful and friendly. Room was big and bed was comfortable and everything was cleaned. Breakfast was hot and many choices. The best part was we rode a shuttle bus back and forth from the hotel to Newport didn't have to worry about driving our car and fighting to find a parking spot. Went for our 40th Wedding Anniversary. If you get a change make sure you ride the duck boat, we had the best time.
August 14, 2015