Rated 3.8 out of 5 by 79
Rated 3.0 out of 5.0 by Pammy10 Would not stay here again!
Hotel was not the comfortable pleasant Holiday Inn experience that I am accustom to! Staff was so so...my room also was not maintained well and the bathroom was not cleaned well....the type of room were I would not leave anything on the floor. Also, they were doing work on the parking areas and I could not find a parking space. I will not be staying here again :(
July 24, 2013
Rated 3.0 out of 5.0 by Kumar007 Good staff; but the room can be more clean
Staff is definitely very friendly and courteous.
The place: common lobby, room and bathroom were not so clean. Also, some linen looked raggedy old, and some soiled.
I think housekeeping needs to be better.
Given all those improvements are done, I think it's OK to recommend this property.
Otherwise, this is one of the dirtiest Holiday Inn Express, and probably one of the worst IHG hotels I have been too.
I am a big fan of IHG hotels but the place looked ugly/unclean.
Great people though!
July 23, 2013
Rated 4.0 out of 5.0 by W012klf Conference week
They always seemed short staffed at the service desk, but were extremely friendly and as helpful as they could be. One poor guy was stuck with checking in 5-6 people without help so it was a long wait. Other than that, service was fine. We needed extra towels and got them promptly.
Hotel was very clean and beds were comfortable. Pull out bed in suite was NOT comfortable however. It made a lot of noise and had springs poking out everywhere.
Breakfast was decent...variety of coffee and breakfast choices and breakfast area was clean and well attended.
The location was ideally located in Newport...not in the center of the craziness, but we were able to walk anywhere and its right across the street from the giant liquor store:)
July 22, 2013
Rated 5.0 out of 5.0 by Weekender13 Great few days in Cincy...
Michael at the desk checked us in seamlessly. Room was exceptionally clean, abundant towels, tasteful decor, comfortable beds, etc. We loved having the convenience of the microwave and the refrigerator for snacks. The location was awesome. Set in an historic area, we were close to grocery shopping, fast food and nice restaurants. The indoor pool would have been great; we were just limited on time. All staff was extremely helpful from directions to printing maps, etc. Would definitely visit again.
July 22, 2013
Rated 2.0 out of 5.0 by Marob Nice employee, but bad breakfast and dirty room
The employees was polite and nice, but the breakfast was very bad and the cleaning of the room was not acceptable, dust, stain, dark room, the AC unit make a terrible noise, the tile in the bathroom didn't look well. We was in the non smoking section but really , we didn't know that , smell very bed . We didn't enjoy the stay there.
July 8, 2013
Rated 5.0 out of 5.0 by Sfstonejr Ball Game
My family and I stayed at the HI Express when we went to a baseball game in Cincinnati and I was very pleased with the hotel. The staff was helpful and to answer any questions about the local area. Our room was clean and comfortable-which was nice since we traveled all day to get there. The location of the hotel was perfect for visiting the city and seeing a game. The shuttle/bus travels to the city or stadium for $1.00 and you catch it right outside your hotel. Can't beat the value! We'll be back.
June 24, 2013
Rated 4.0 out of 5.0 by Buggaboo One night stay
I took my grandson to Newport to visit the Aquarium on June 13th and stayed at this Holiday Inn. The room was very clean, the staff was quite accommodating and friendly. I enjoyed the indoor pool. Breakfast was great but should at least offer bacon.
June 18, 2013
Rated 4.0 out of 5.0 by dput07 Great Hotel & Very Friendly Staff!
My wife and I stayed at this location in the executive suite in late May and we were very pleased with the quality of the hotel, room, and the friendliness of ALL the staff! The only small hiccup we had was that our jacuzzi tub wasn't in working order. Aside from that, it was absolutely flawless. Will DEFINITELY stay again.
June 9, 2013
Rated 4.0 out of 5.0 by ONEX125 Room 214 needs some attention
We stayed one night, May 26, 2013. We were in Room 214. The shower curtain would not stay pulled completely across the shower/tub. It looked like the curtain rod was loose and needed adjusted. Also the tub seemed to be out of level, as it would not completely drain and has likely been this way for sometime as the tub was stained from it.
During the night, the room above 214, not sure what was going on, but as people walked across the floor in the room above us, the ceiling in 214 would "creak" loudly, enough to wake my Son and I from a sound sleep. We listened to this for nearly 30 minutes.
And finally, the carpet in the room had areas where it was very obvious that a sweeper had not been ran for some time. Maybe a little more effort please.
We really like this Holiday Inn, and have stayed there several times over the past few years when we come in for Reds Baseball Games. The kids like the pool area, and the breakfast is pretty good as well.
We'll be back, but we'll not accept room 214 anytime soon.
June 5, 2013
Rated 2.0 out of 5.0 by MissDaniOhio Disappointed
I have stayed in various Holiday Inn's in various areas and this one is by far the worst experience I have ever had. First off, I did not receive the room I requested, instead of the suite I requested, I had to squeeze 5 of us, three adults and two children, into a regular room. It was stuffy, uncomfortable, barely any room to set up the crib, we just couldn't relax. Our room was not kept stocked, we had one roll of toilet paper for 5 people!! What disappointed me the most was, the manager had the chance to step in and make my reservation right and all he offered to do was give me a roll away bed for free. I will NEVER! stay at this location again. Breakfast was awful, no milk, we had the same thing for breakfast two days in a row. There is so much more to be said, but quite frankly it's not worth my time. I should have known that when I checked in, and there was two other customers complaining, that it wasn't going to be a good experience. I love the Holiday Inn company, but this particular hotel, a disaster. I would have rather stayed at the Bates Motel.
June 1, 2013
Rated 5.0 out of 5.0 by Lisa123170 great room
conveniently located, very comfortable room, hotel extremely clean, staff friendly and helpful
May 25, 2013
Rated 2.0 out of 5.0 by MaxD Standards are slipping
Not impressed with room, service or breakfast items. Seems HI Express standards are slipping compared to other similar priced hotel options. Very poor Business support for working at hotel.
May 22, 2013
Rated 1.0 out of 5.0 by BoxGuy12 Watch your wallet
We booked a 2 night stay directly with Holiday Inn for our customer and were told we needed to pay for the room for both nights which we did. They also charged our customer for the same two nights when he arrived. When we called to discuss the double billing, we got a run around, the receptionist would not identify themselves, the manager was not available, and they would not provide an itemized receipt. We try to patronize businesses in our local area, but this is unacceptable business practice. WATCH YOUR WALLET!
May 20, 2013
Rated 5.0 out of 5.0 by Justphil70 Over priced for a Holiday Inn
I will say it is over priced for a Holiday Inn, but. It was clean, smelled good, the staff was very nice. Breakfast was the best we have ever had at any hotel that did not have an actuall restaurant attatched to it. We would stay again if ever in the area.
Only complaints would be the smokers at the front door. They need to be moved to a corner of the building not by the front door. And who ever the architect was needed to add more sound dampening between the walls and floors. Although the guest staying on each side of us were quite, the guest above us walked around and around till 2am. You should not be able to hear guest around you while in your room.
May 10, 2013
Rated 5.0 out of 5.0 by Tom61 Nice Facility, Staff and Location.
Close to everything, yet set in quiet area. The Shuttle can pick you up right out in front of Hotel and you can go into Cincy or stay on for City cruise and then back across river to Covington and Newport on The Levee. Just a buck every time you get on and they come around every 15 minutes. Nice to park car at Hotel and not pay for parking or taxi. Only small issues at Hotel. The remote for TV only partially worked and the local channels had no sound. And a slow drain in tub. Otherwise, clean with pool and nice breakfast and staff.
May 8, 2013
Rated 5.0 out of 5.0 by Kristim30 Friendly Staff and great hotel
I really enjoyed my stay at this hotel. Clean, great location, and Excellent Service. I loved the Shuttle to take you to downtown Cincinnati for $1. Lots to do within walking distance. The manager on duty was Carla and she had lots of helpful tips. She is an A+ employee. She had menus to places that delivered, and knew everything there was to know about the area. My trip was much better from all of the information she provided. I will definitely go back to this location next year when I travel for this conference.
May 8, 2013
Rated 3.0 out of 5.0 by H2ODOCTER bathroom sinks
every time we stay at this hotel the sink in the bathroom backs up.
I reported it on the first day of our stay, again on the second day, but it never got repaired !!
May 4, 2013
Rated 5.0 out of 5.0 by JohnCleveland Visit from Cleveland - great service
We stayed in Cinci to attend the UC graduation ceremony. The hotel staff greeted us warmly when we arrived (late) and was very courteous when I asked for extras for my large family. We stayed in the suite and it was nice and spacious. We had a quick swim in the pool, nobody else was in the pool, it was clean and tidy. The only suggestion on improvement is to get new sofa beds, or at least a new mattress, my poor son didn't have a good night sleep at all, so it's time to replace those sofa beds. In hindsight I should have asked for another mattress to put on top or a foldaway bed for the poor guy. Everything else was very nice, good food, attentive morning staff in at the breakfast bar. I've been staying at Holiday Inn's for years and am always happy.
May 2, 2013
Rated 5.0 out of 5.0 by CaNaDaIsBeTtEr Exceptional Customer Service
Was in Cincinnati for the weekend and was looking for a place to stay. After calling several location we got the best rate at this hotel. I am glad we decided to stay at this hotel. The staff was very friendly and the hotel was nice and clean. We had a great time. The breakfast was great and the kids enjoyed the pancake machine!!
April 15, 2013
Rated 1.0 out of 5.0 by RCWUPG Smoky Room
As I opened the door to my room, there was an overpowering smoke smell. I called to the front desk to switch rooms, but there were none available. The desk clerk did come up with a can of Febreeze, which helped, but the smell made it impossible to sleep, as it congested me for the night. Upon checkout, I received some extra points, but still had to pay full price for the night. I've never had this type of experience at any other Holiday Inn or any other hotel for that matter. I travel over 50 nights a year, and we have choices. I'd choose a different hotel in the area.
April 14, 2013
Rated 5.0 out of 5.0 by ford1234 nice place
We enjoyed our stay and the courtesy of the staff.
April 13, 2013
Rated 3.0 out of 5.0 by JJJJj1234 Not Bad. Ehh.
It wasn't a bad experience but I've had better. The room was clean. The biggest issue I had was the walls were thin and you could hear everything. I could hear out in the hall, the rooms on both sides and rooms up above. Maybe if the rooms were spread out more. It seemed like everyone in the whole place was in one spot. Maybe this was just me and not the reality but I felt very aware of my surroundings. Maybe they really has a lot more people that day then it seemed.
Pros: staff was nice, breakfast was fine, water was hot. Good value. Had a pool, wieght room etc. Great location for visiting Newport.
Again, it just didnt wow me because I was scared to relax, turn my tv up, hear something I shouldn't. I whispered when talking on the phone.
April 3, 2013
Rated 5.0 out of 5.0 by WMNOMAD Place to stay when visiting Newport on the Levee
The beds were very comfortable. The staff couldn't have been nicer. It is very close to the BB Riverboats, Newport on the Levee, Covington KY, Cincinnati. The rooms were quiet, it is easy to access 471 in either direction. It is just a short drive to downtown Cincinnati. There are lots of places to eat very close by. A Frisch's is right in front of it so you can walk to it and there is a Burger King, Joe's Crab Shack and other restaurants a short walk from it as well.
March 26, 2013
Rated 1.0 out of 5.0 by Colklinke49 Horrible place
The place is old, the room smelled like someone smoked in it.
In my opinion not Holiday Inn Express worthy! Would not and will not stay there again ever. It's a dump!!!
March 19, 2013
Rated 4.0 out of 5.0 by tpeace462 enjoyed
enjoyed everything about my stay large room and clean
March 18, 2013
Rated 4.0 out of 5.0 by Humpty Excellent location
The staff was very friendly and the room spotless. We enjoyed the breakfast as well. The hotel is in a very convenient location and we enjoyed our stay. The pillows were a little lumpy. Fix those, and you get another star.
March 14, 2013
Rated 4.0 out of 5.0 by Travel1313 Great value. Clean. Friendly.
Staff is excellent and the place was clean and affordable. That's all I look for when i travel...
March 11, 2013
Rated 5.0 out of 5.0 by mari50lyn caring and helpful
We came there for the first time in our lives togo to the Childrens Hospital.
Yur staff made us feel welcome, helped us find our way around and were sensitive to our needs.
It felt like all the people were there just to be kind to us.
We were not able to relax very well, but only because of the stress we were under due to our medical troubles.
The rooms were great.
Thank you for the prayers.
February 18, 2013
Rated 4.0 out of 5.0 Customer Service
While traveling for business, I had my secretary book my room for the hotel. When my family and I went to check in, my secretary accidently book my room for the previous night. The manager at the hotel was kind enough to credit my room for the night that was booked and I didn't show up. That is GREAT CUSTOMER SERVICE! My daughter will be attended the University of Cincinatti, and this will be my hotel of choice over the next 4 years.
February 15, 2013
Rated 1.0 out of 5.0 by Aftgog Poor Stay
I am a platinum member, and I stayed here for three weeks and had a terrible experience. The first two weeks weren't horrible, although the hotel smells like smoke really badly.
But on the third week, I was given a room where the keys did not work. Then they had to move my room, and in doing so, the person at the front desk stated my new room number outloud. There was some one in the lobby at the time. Later on that night, I got a call with someone claiming to be at the front desk asking for my credit card number because "the hotel reservation system had gone down." He knew my last name and everything. I told him I would come downstairs because it sounded fishy to me. I went downstairs and the person at the front desk said that the caller had called the front desk and asked for me and my room number. The only person who could have known that would be the front desk staff and the person in the lobby who overheard the switching of my room number. Not even my immediate family new my room number as I always speak to them by cell phone.
Finally, my business plans got changed at the last minute on the next week, and I was unable to call the hotel to inform them that I would not be there. I called them the next day, and explained the situation and that I had stayed there for three weeks, and that I am a platinum member. They refused to reimburse me despite my bad experience, and despite my calling to explain the situtation, and despite me being a platinum member.
The hotel is NOT recommended. I will never stay here again, even though I am in this area many times per year.
January 24, 2013