Rated 3.9 out of 5 by 81
Rated 4.0 out of 5.0 Customer Service
While traveling for business, I had my secretary book my room for the hotel. When my family and I went to check in, my secretary accidently book my room for the previous night. The manager at the hotel was kind enough to credit my room for the night that was booked and I didn't show up. That is GREAT CUSTOMER SERVICE! My daughter will be attended the University of Cincinatti, and this will be my hotel of choice over the next 4 years.
February 15, 2013
Rated 1.0 out of 5.0 by Aftgog Poor Stay
I am a platinum member, and I stayed here for three weeks and had a terrible experience. The first two weeks weren't horrible, although the hotel smells like smoke really badly.
But on the third week, I was given a room where the keys did not work. Then they had to move my room, and in doing so, the person at the front desk stated my new room number outloud. There was some one in the lobby at the time. Later on that night, I got a call with someone claiming to be at the front desk asking for my credit card number because "the hotel reservation system had gone down." He knew my last name and everything. I told him I would come downstairs because it sounded fishy to me. I went downstairs and the person at the front desk said that the caller had called the front desk and asked for me and my room number. The only person who could have known that would be the front desk staff and the person in the lobby who overheard the switching of my room number. Not even my immediate family new my room number as I always speak to them by cell phone.
Finally, my business plans got changed at the last minute on the next week, and I was unable to call the hotel to inform them that I would not be there. I called them the next day, and explained the situation and that I had stayed there for three weeks, and that I am a platinum member. They refused to reimburse me despite my bad experience, and despite my calling to explain the situtation, and despite me being a platinum member.
The hotel is NOT recommended. I will never stay here again, even though I am in this area many times per year.
January 24, 2013
Rated 5.0 out of 5.0 by Yanhui comfortable everything and great service
the location is pretty good, particular take a short tour around Ohio and Kentucky by shuttle bus.
January 11, 2013
Rated 5.0 out of 5.0 by Jbhammer Great Hotel
Friendly staff and great location. Located by the trolley line to downtown Cincy!
January 10, 2013
Rated 4.0 out of 5.0 by Em45 Extremely Clean
This is probably the cleanest hotel I have stayed at in a long time. I had 3 little girls and a friend with me. We enjoyed the pool. The location was great. Breakfast was just ok, but the breakfast room was clean and it was included in the stay, perfect for 5 people. The walls were paper thin and you could hear people and the elevator and babies crying from about 5am. But again over all very pleased because of value, location and especially cleanliness. I would stay here again..
January 8, 2013
Rated 1.0 out of 5.0 by NotAGoodPlace Don't stay here
This place was nasty. Daughter arrived first (12/21/12) and she was suppose to have a suite. We were to arrive later and I had made a reservation for the 22nd. The suite she was given was the size of a regular room or less and it was dirty. She asked for another room and accepted that one. She then opened the sofa bed and the coils in the mattress could be seen. It was dreadful.
The older man who was (Owner, Manager, etc ?) was very rude upon checkout on the 23rd. We moved on to another hotel. Would not recommend this nasty place to anyone.
Honestly I thought I had booked the room for the other Inn on the river. I did not know this hotel was built in the parking lot behind Frisches Restaurant. I would have preferred to sleep in the restaurant. We were happy to get away from there.
Couldn't even get a decent pillow! Nasty Place!
December 26, 2012
Rated 2.0 out of 5.0 by BonnieM Nice place if you don't have kids
The front desk staff was not helpful. Claimed that there was a 24 hr cancellation policy when the reservation printout from the website said cancellation was before 6 pm on the day of the reservation. She grudgingly cancelled one reservation because our plans had changed and we already had another one at this same hotel.
When we checked in we were faced with a $250 noise penalty that we had to sign off for. Our children are well behaved but we felt we had to walk on eggshells to avoid being slapped with an extra $250 charge. Had we known about this ahead of time, we would never have stayed at this hotel.
December 7, 2012
Rated 5.0 out of 5.0 by dov11 Good experience
Overall, a good location to many attractions (the Levee was a nice place to see).
December 6, 2012
Rated 5.0 out of 5.0 by CycleCindy Suite was huge
Booked the suite over Thanksgiving holidays when in town visiting family. The suite was huge and gave us lots of room to relax and not trip over each other. The hotel location is very convenient to downtown and Mt. Adams. It was great.
December 1, 2012
Rated 4.0 out of 5.0 by EdgarCV Strategical location
Was my first experience at this location and the people at front desk very nice and the rooms very clean..the better for location was that is so close of restaurants with great view of the Ohio River, even I went for business reason but at night I had chance to select a good restaurant from may options close to the Hotel.
PD. The free cookies at front desk was the best!
November 21, 2012
Rated 4.0 out of 5.0 by ed53 Pool closed
Our main reason for choosing this motel was we had stayed here before and enjoyed it. We were traveling with our Grandsons both times, so we had told them we were going to stay at the same Hotel, the one with the pool. When we got checked in and changed to our suits we went done and found the pool closed and drained for repairs. We had no idea or notification that pool was closed. We would have found somewhere else to stay with a pool had we been informed.
October 26, 2012
Rated 4.0 out of 5.0 by Dan2831 Good Choice
I was in town for a conference at the convention center. The hotel was a few miles from the show, but the public bus service came right to the hotel, so getting to and from wasn't to bad. The room was nice. The only negative was the fact that the pool was not open while I was there.
October 23, 2012
Rated 5.0 out of 5.0 by Louise70 Convenient location and quaint shopping
If you want to be near everything but not in the heart of downtown Cincinnati this is the Holiday Inn Express for you. We were in town for a wedding so we did not really relax but the location was perfect, the breakfast was fresh and hot with something to please everyone and the room was clean and spacious.
If you have time turn right at the main road and in less than a mile you are in the heart of a quaint shopping "main street". Wonderful local shops, many small great places to eat and a fabulous local candy/ice cream shop #don't miss their chocolate covered carmel apples#. Lots of benches for the guys to wait while the ladies shop. I had a blast. Take the time to walk up a side street and check out the lovely old homes #great architecture# or look in the opposite direction and glimpse the river!
October 19, 2012