Rated 4.1 out of 5 by 245
Rated 2.0 out of 5.0 by cccivil75 Room 135
Stayed 4/8-4/10. I am a big fan of HI-Express, and I make an effort to stay in them on most of my travels. The greatest benefit to this stay was the value. I couldn't believe how reasonable the stay was considering the Reds had home games both nights. The location is great - convenient to I-471 and the riverfront. The bed was very comfortable - I slept great both nights. Most negative issues were minor - pancake maker was out of order both mornings... no big deal - there were plenty of other options. The parking lot was full each evening when I returned from my conference, and the back of the building is dark at night. Made me hesitant to park in the back. My biggest issue was Room 135 - end of the first floor side hall by the exterior door. Every time someone entered or exited the hotel, I had the hear the exterior door slam. The area behind my headboard was the laundry room, so no chance of sleeping in with laundry facilities running in the morning. The dead bolt for Room 135 did not latch - it appears the door and the latch don't line up. I mentioned it to the clerk when I checked out. Again, not a big deal, but needs to be fixed. The carpet in that room has numerous large stains. I would return but would hope I'd be somewhere other than Room 135.
April 16, 2015
Rated 3.0 out of 5.0 by PaulaS62 My Experience
I have stayed in this hotel numerous times before since their opening. In fact, we stayed here the first weekend it opened its doors before it even had a sign. It was beautiful then but now it is starting to show its age. But I understand that a renovation is due ti happen soon.
The sheers that hung on the window looked like someone crushed something plastic in the hew since there were small pieces in the bottom of the hem and they were so crumpled up with wrinkles it almost cried out "help"
My real gripe is that the wireless internet was very weak and would kick me off after about 2 minutes so I was not able to do work that I needed to do.
But the General manager took care of me.
I would still use this hotel again
It is a great location t everything for the city.
April 16, 2015
Rated 2.0 out of 5.0 by wknight486 Twice in a Week...
I always stay at this hotel when I'm in Northern Kentucky on business. I had always had a very good experience until last week. I booked a room on 4/07/15 and arrived, I instantly knew there was something wrong. The guy at the desk was nice enough, but started off by telling me that management had changed & any issues from the past were now fixed. He didn't recognize me as a Gold Member of IHG and didn't offer me points or the water & snack. I got to my room and sat down at he desk to do some work. The wifi wouldn't connect, I called the desk and he said, try again... so I did and it wouldn't connect. I went down to the desk and his story changed, apparently they were having issues with it and had been for some time... I had to be able to connect, so I checked out and went across the street. Overall Bad Experience, not sure what is going on, but I hope the new management does better in the future.
April 14, 2015