Rated 4.4 out of 5 by 170
Rated 5.0 out of 5.0 by Greg9928 Comfortable bed and great service
Great room and comfortable bed. Everything was nice and clean and fresh.
Good breakfast with a nice variety.
August 6, 2014
Rated 2.0 out of 5.0 by Kamommc Toilet not workng - plugged
Would have been a nice stay if it wasn't for the fact that we had to plunge our own toilet to use it properly. Doesn't the people who clean the rooms ever check such things?
August 4, 2014
Rated 5.0 out of 5.0 by meeter meeter
The Facility was great - the room was neat and clean. the Lighting a bit low for a senior citizen. i would stay again if I travel that way.
Saff was helpful.
August 4, 2014
Rated 5.0 out of 5.0 by Joyce0619 Perfect stop-over
We were very pleased at this hotel. They should have a sign on the main road directing you to the hotel though. my GPS helped since it is off the main road. The hotel was very clean and the front staff was very pleasant and informative. We stayed in room 102 and it was a large, comfortable room, the bathroom was big and roomy with nice fluffy towels. Everything worked well in the room. The breakfast area was nice and clean. The variety and freshness of the food was excellent. All the staff I came in contact with was very pleasant.
August 1, 2014
Rated 3.0 out of 5.0 by momof3bz Misrepresented location
We reserved this hotel because we were visiting a local attraction and it was listed as nearby...well, their definition of "nearby" and ours were different. We were "28 min" from the attraction, but we refer to nearby as 10-15 min. This was disappointing but we got over it. However, I won't get over the front desk clerk being very rude to my 6 yr old fro leaning on the counter. The breakfast was one of the worst tasting "free" breakfasts we've ever eaten at a hotel. The redeeming quality was the cleanliness of the room, friendly check out clerk, and overall appearance. As long as you are just passing through and aren't traveling with an active small child, you should enjoy your stay just fine.
July 31, 2014
Rated 5.0 out of 5.0 by kyguy Great hotel, friendly staff
The rooms are the best. The breakfast is great, has a great selection and is kept fresh. The only improvement I would make is the hot tub. It was only lukewarm and the water was not clear and no bubbles from the jets. Overall, though, a really nice hotel. I plan to continue to use this hotel.
July 29, 2014
Rated 4.0 out of 5.0 by Holipress It's OK
The guests who go to Reds game will check in midnight which means you have to give a new pass word for internet using.
Don't forget it!, because pass word will change midnight.
We (guests) know that, but front desk person don't realize that.
July 28, 2014
Rated 4.0 out of 5.0 by JW427 front dest
Front desk help need more training on hospitality.
I wasnt recognized as a Platinum Member,very disappointed.
July 22, 2014
Rated 1.0 out of 5.0 by petvette No working vending machines on 2nd or 3rd floor & Not enough seating at breakfast.
My husband is a diabetic and I will take it up with Customer Care the response I received from the front desk when I reported the urgent need to have a working vending machine available on my floor. I couldn't believe my ears.
Also, while the food at breakfast was fine, many of the guest left to find breakfast outside HIE because there was no where to sit and the staff didn't seem to mind seeing guest standing around with plates of food in their hands and eating while waiting for others to finish their breakfast and leave. What a mess at my hotel of choice! I have never had a stay that made me as angry as this one and I was traveling with my husband along with a 5, 6 and 7 year old. I thanked God several times that I was able to seat the boys by another guest giving up his chair so I could have the three boys at the same table.
July 20, 2014
Rated 5.0 out of 5.0 by Doc Cherry Creation Museum Trip
My family and I stayed at the Holiday Inn Express while we visited the nearby Creation Museum. The experience was great. It was conveniently located close to a movie theater and many restaurants. The service was great and everything was clean. The hot tub/spa was wonderful, but the pool was VERY COLD! We would return again, and we are very selective about where we stay.
July 16, 2014
Rated 4.0 out of 5.0 by agp62 Nice, friendly service
We had an unexpected car breakdown while traveling. This was the closest hotel and that worked well because I am an IHG member. I was happy that it had a suite as we were 2 adults and 3 children. Also, having a pool helped keep the kids occupied.
Breakfast in the morning was nice. Good coffee.
The only problem was trying to keep an even temperature in our room. It was either too warm or too cool.
July 15, 2014
Rated 4.0 out of 5.0 by bmac12 Room smelled of cigarettes
Everything was great except that our room smelled like someone had been smoking in it.
July 14, 2014
Rated 5.0 out of 5.0 by kensfamily clean rooms
The lobby area and rooms were clean. Enjoyed the swimming pool and spa. Breakfast was very good with good variety and choices.
July 13, 2014
Rated 5.0 out of 5.0 by chicagomel Welcome respite to holiday traffic
We needed a last minute reservation and we made our reservations on line. We needed to switch rooms upon check-in, as I thought I'd reserved the extended King instead of the regular King suite. The clerk eventually got us what we needed, but seemed a bit stressed and confused - no one appeared to be waiting. When I came back for change for the vending machine (a pain!) I waited for over five minutes before I realized she was behind the counter playing on her phone. It was fine, she did help. Just wasn't what I would rate as excellent. When we checked out at 6am, the overnight clerk was there doing the same thing. Maybe they should put a bell on the counter...
July 13, 2014
Rated 5.0 out of 5.0 by CAWH Short but nice stay
We attended the Nascar Race at the Kentucky Speedway. We did not spend a lot of time at the hotel before the race. After, we were too tired and it was too late to visit any of the amenities. Maybe next time!
July 3, 2014
Rated 2.0 out of 5.0 by PEN12 STAYED FOR NASCAR RACE
Proximity to Kentucky Speedway was our reason for selecting this property. Overall stay was fine. Main complaint was traffic noise from I-71 and train noise from nearby train track.
July 3, 2014
Rated 5.0 out of 5.0 by bigcupfan14 good stay
Just what I needed after a long drive. Early check in was no problem.
July 3, 2014
Rated 5.0 out of 5.0 by smfd Great value, clean and comfortable
We have stayed at this hotel many times over the last year. Aging parents have caused us to go back to Michigan several times. Always have a great experience at this location.
July 3, 2014
Rated 5.0 out of 5.0 by earlycoffee front desk service
Billy the manager and here crew at the front desk are alert evan at all hours of the night and in the morning.
Very efficent at their jobs and very polite and friendly.
June 29, 2014
Rated 5.0 out of 5.0 by Bubberoo Nice Room
It was a pleasant surprise to find the nice sized refrigerator along side the microwave in the room. Overall, the room was quite comfortable and functional.
June 22, 2014
Rated 5.0 out of 5.0 by ElizabethInCinci Comfortable bed, great service at check-out, not so great at check-in
I checked in after midnight and was disappointed that the staff member was actually quite rude. Now I know it was late but she didn't seem real interested in doing much more than the basics of checking me in. The staff member in the morning who checked me out was WONDERFUL - very helpful and with a great smile on her face!! The beds were very comfortable and, even thought facing I-71, the room was very easy to sleep in. I'd definitely stay here again!
June 20, 2014
Rated 5.0 out of 5.0 by Chuckie123 VERY clean and comfortable.
We traveled to the Newport area and decided to stay a bit farther away to save on travel costs. We chose to use the quality of the Holiday Inn brand name and we are glad we did.
This property was clean, updated, and only an extra 10 min. drive from most of the popular tourist attractions (Newport Aquarium/Newport Levee).
Our room was sparkling clean, the pool was the right temperature and the hot tub helped us relax after nearly 8 hours of walking about museums all day.
The staff is friendly, the breakfast was hot and tasty, and our bathroom area was clean, dusted and wiped down properly. All of the above we noticed less than excellent comments about but we found all were excellent during our stay.
I would recommend this property to all travelers looking for a place to relax, especially those with small kids.
June 18, 2014
Rated 5.0 out of 5.0 by springbreak22 Warm welcome
An enjoyable stay for our family. Helpful staff and everything we needed for comfort. I look forward to coming back to visit the Cincinnati area.
June 18, 2014
Rated 5.0 out of 5.0 by ckht Great Overall Experience
A perfect stay! Hotel was extremely clean in every area! Staff was knowledgeable, friendly
June 16, 2014
Rated 4.0 out of 5.0 by Bill6446 Room Experience
The room was excellent except for the bathroom. The lighting was so bad I could not see good to shave. I don,t know what wattage of bulbs were in the fixtures but I would guess about 40 watt. I would not stay at this site again for that reason because if I can,t see good enough to shave it is not worth the stay!
June 13, 2014
Rated 5.0 out of 5.0 by Railman Loved our Stay, now a Favorite Hotel
We stayed in a different Holiday Inn Express on our trip for Saturday night, and was scheduled to stay another night. The experience was terrible, so we checked out early and decided to stay here on Sunday night, the 2nd night of our stay in this area. Let me say that our experience was wonderful. The staff was top notch. The room was clean and had a nice smell. The bed was extremely comfortable. It was a very pleasant stay and I would recommend this hotel to any travelers. We had no problems or issues while staying here, and we are making it a favorite hotel for us to visit again the next time we stay in the area.
June 9, 2014
Rated 5.0 out of 5.0 by earlycoffee outstanding breafast
Rosa did a outstanding job preparing the breafast service fresh hot coffee and clean areas
June 8, 2014
Rated 5.0 out of 5.0 by Casual Traveler Great service and accomodations
The front desk personnel did an excellent job answering any questions and taking care of our needs.
June 6, 2014
Rated 2.0 out of 5.0 Bad Beds
Will not stay here next time in area. Had king bad bed that was broke down
June 5, 2014
Rated 4.0 out of 5.0 by Momof5g1b Nice hotel, great staff
Upon check-in I was greeted by a friendly staff member who was able to give restaurant suggestions and directions to the museum.
Our room was neat but had no garbage bags in the wastebaskets and my room's refrigerator door was broken.
I was offered a different room but decided not to switch because part of my family was in the next room.
Also, pool area was nice but had lots of ants!
June 1, 2014