Rated 4.1 out of 5 by 148
Rated 2.0 out of 5.0 by TheRealBoss Tired hotel in need of renovation
The toilet runs relentlessly, the shower curtain is set too high and the floor gets flooded, the towels are circa 1960, I think.
The staff were helpful.
April 12, 2014
Rated 5.0 out of 5.0 by bsecrest toilet
I recommend that Holiday Inn place tall toilet in all guest rooms. They are more comfortable to use when one is tired. My wife and I prefer them.
April 2, 2014
Rated 3.0 out of 5.0 by justme87 rm could've been cleaner but staff took care of that asap
room was dusty but staff cleaned. Very comfy mattresses and no odors-ie. smoke/pets. even though backed up to interstate & bridge into downtown plus train tracks it was actually pretty quiet. good location for visiting downtown and newport aquarium
March 30, 2014
Rated 4.0 out of 5.0 by tweety01 nice hotel
Great hotel good service comfy bed asked for riverfront can't see river kinda disappointed. Overall nice place..breakfast not included not sure why..bought a package where breakfast was included. Plenty of places to eat close .neverWill that pay price if breakfast is not included.
March 24, 2014
Rated 5.0 out of 5.0 by Martin56 Excellent exercise facilities and a great sleep.
A great location combined with excellent workout facilities made this a great stay. The amenities are good and food is good. The supervisory staff is hands on and excellent. The wait staff in the restaurant seemed to only be at their best when the supervisors were on hand. Bar closes to early for business travelers. I will return to this Holiday Inn in the future.
March 16, 2014
Rated 5.0 out of 5.0 by troy2849 clean and quiet
been to this site several times. little outdated but very clean. great service and excellent staff. very friendly and helpful.
March 12, 2014
Rated 3.0 out of 5.0 by NViv Staff was friendly and excellent as always but...
I very hesitantly want to write this review as I am a fan of IHG Hotels, however, I sent a couple of messages and have yet to receive a response.
We came to this hotel (Cincinnati Riverfront) and brought friends to enjoy the casino and nightlife. I booked two rooms that were next to each other.The staff was excellent as usual. The rooms were o.k. One concern was, the rooms were very hot. We had the A.C. on when it was snowing outside. We had it down to 62 and it was still hot in the rooms.
That is even o.k. and we can deal with it. The item that was most concerning was that we were continually killing roaches. This made my skin crawl as it made me uncomfortable all night worrying if I would have bugs crawl on me or my luggage.
The next morning I had full intention of informing the front desk but it was very busy due to a soccer tournament in the area. I did not want to alarm other guests or make a scene and seem high maintenance. I did email and complete a survey and asked to be contacted via email but have not received any communication
March 5, 2014
Rated 5.0 out of 5.0 by junebug09 bussines
had great time looking over the river at cincinnati
March 2, 2014
Rated 5.0 out of 5.0 by Gigi14 Management
We can't say enough how great the management were to us. We were staying near Cincinnati children's Hosp . And we were even allowed to add an early arrival night to our stay. Thank you to Holiday Inn for there help to us and others. It was comforting to have a good sleep after hard days. Thank you so!!
February 21, 2014
Rated 5.0 out of 5.0 by Esther14 Great Recovery
On the second day of my stay I returned to my room to find that I had not received housekeeping while I had been away. I contacted the front desk with my issue and was informed that they would send someone up to my room right away though I did not receive any type of apology from the girl at the front desk. If anything she seemed to try to shift the blame on to me saying that I must of had a do not disturb on my door. I was not in the best of moods when a young gentleman named James arrived at my room. However, he did an amazing job of changing my attitude. He quickly apologized to me about the inconvenience I had endured and went to work right away changing my trash and cleaning my room. He also attempted to treat me to breakfast on the hotel which I declined. He made sure that I was completely satisfied before leaving my room. If not for this young man I would most likely not return to this establishment.
January 31, 2014
Rated 5.0 out of 5.0 by kenneth1964 greyhound driver
I will be honest, I am a Greyhound driver and the company pays for my lodging. That said, all I care about is just a bed and a shower. I used to have a bad attitude toward the Holiday Inn due to how myself and other drivers have been treated in the HI in Indianapolis. I was told by that establishment that they do not honor my awards card due to the low rate they give the company. Another colleague was actually awakened and evicted from his room and was told they needed it due to a convention that evening.. Needless to say i was disappointed when I found out we were now staying in the HI when we had layovers in Cincy. I have to say that your staff, namely, Sara, won me over. She was kind, accomodating, and very professional. She actually convinced me to enroll in the rewards program. The manager, Gus has also been very professional and has made sure all of my concerns and needs have been addressed. They have been successful in resurrecting my attitude and praise for the HI. Kudos to the both of them and the rest of the staff.
January 16, 2014
Rated 5.0 out of 5.0 by binbob Fantastic for the price
A great location near stadiums, restaurants, night life, Ohio River, and interstate highways. The hotel was clean and comfortable with a great breakfast buffet. Good parking. Every staff member we encountered was great. Excellent TV and channel selection.
January 8, 2014
Rated 4.0 out of 5.0 by fred169 No continnential breakfast
The rooms were clean & quiet. The hotel has a resteraunt so there is no free breakfast , not even a donut unless you pay for it
December 27, 2013
Rated 5.0 out of 5.0 by kenneth1964 great experence
stay was great. Sara at the desk was wonderful and professional as she always is!
December 15, 2013
Rated 5.0 out of 5.0 by ChefJoe A perfect ending
What a day we had on the highway. It was a TREAT to be greeted by a professional person that wanted to make our night's stay relaxing. I asked about restaurants in the area, didn't realize there was one here. She carefully suggested two or three and then suggested two great meals for us right here. My wife had the one and I enjoyed the other. That was a great start toward relaxing and enjoying the company of strangers. Very helpful, very cheery, very professional. From the wait staff, the food, the SPECIAL treatment, I'm sure they show to every guest. Would go out of my way to visit again, even with the Bengal fans all around. (last home game) We're Steeler fans.
December 13, 2013
Rated 5.0 out of 5.0 by Dumbo1 Wonderful employees
The young lady that was on duty when I checked in on 12/8/13 about 3 gave me a very warm and special feeling. Her eyes and body language made me feel like she was really glad I was there.
Her conduct was a prototype for how customers should be treated.
December 13, 2013
Rated 5.0 out of 5.0 by PhatBoyRy Great Hotel Close to Downtwon
Friends and I came here for a football game at Paul Brown Stadium and stayed at this Holiday Inn. The location is in Kentucky, but it right across the river from downtown Cincinnati and the sports stadiums which makes for a cheap cab ride. The staff was quick and courteous and were able to help out with any questions I had. We went to the Haufbrahaus (a must do) the night before the game, and the front desk had a cab ready for us within 5 minutes of calling down to request one. There is a great bar located in the hotel as well if you do not go out. I would go back to this hotel. Great gift for Rewrads Members too!
December 11, 2013
Rated 4.0 out of 5.0 by Havronsm Convenient Location, Great Service
We stayed at this hotel for a recent football game at Paul Brown Stadium. The location was very convenient, right on the route for the shuttle. It was also easy to get to and near a lot of restaurants, many within walking distance.
The staff was great. We made on special request for extra pillows and they brought them immediately. Check-in, check-out, and breakfast buffet staff were all friendly and ready to help.
The room wasn't super clean. There was white stuff on the decorative cloth they lay at the foot of the bed. The cover between the sheets also had stains on it that I didn't notice until the morning. The shower itself was clean but the ceiling looked like it was growing mildew in a corner. And the toilet didn't flush unless you held the handle down.
Overall, the value for the price was good. I would stay again but definitely thoroughly inspect the linens before using them.
December 11, 2013
Rated 5.0 out of 5.0 by Beef1235871666 Great Experience!
Great room and facility. Food a little low on quality, but everything else was wonderful!!!!!
December 9, 2013
Rated 2.0 out of 5.0 by CURTDOG MANAGER IN RESTERAUNT
IT STILL BOTHERS ME TO SEE RACISM PREVELANT AT THE LEVEL OF MANAGEMENT,BUT IT STILL EXISTS.THIS HOTEL NEEDS TO WORK ON THIS MATTER SOON AS IN REAL SOON.EVERYTHING ELSE WAS JUST AS I EXPECTED IT TO BE.THE STAFF AND SERVICE RATING IS NOT RATED BECAUSE OF THE MANAGER,THE SERVER AND COOK WERE EXCELLENT AS WELL AS THE CLEANING STAFF,VERY FRIENDLY.RECOMMENDING THIS PROPERTY AT THIS TIME IS NOT WHAT I WOULD DO FOR THE AFRICAN AMERICAN TRAVELLERS.THATS MY EXPERIENCE FOR THIS VISIT.
December 6, 2013
Rated 3.0 out of 5.0 by bruno687 great location
The front desk staff is as good as it gets in the hotel business. This would be a terrific place to stay if the housekeeping staff would quit knocking on your door to see when you are going to check out.
November 30, 2013
Rated 3.0 out of 5.0 by pt56 Cincy review
Front desk people were very nice, but there is no recoginition for IHG rewards club membership, didnt even get a thank you for that which is unusual. Again, they were very nice at the desk.
Overall hotel was clean and looked to be well run...but it could use some updates. Room was OK, but cramped, the layout did not seem to flow very well.
November 13, 2013
Rated 5.0 out of 5.0 by Wheely Great Stay
We travelled with two children, and although the hotel could only provide one baby crib, the room was immaculate which made up for it.
November 3, 2013
Rated 5.0 out of 5.0 by Plymouth36 Great location for the Bengals game
Staying in Covington is great for Paul Brown Stadium. Hotel was very comfortable with all conveniences. The staff was great and knew where to tailgate. There are nice places to go in walking distance and a five minute trip to Cincinnati.
October 31, 2013
Rated 4.0 out of 5.0 by Colt53 Very friendly and comfortable hotel
Just returned after spending 9 days at hotel. The rooms were very comfortable and the breakfast was excellent with so much choice. The staff were so friendly and went out of their way to accomodate us. I would certainly recommend this hotel as its so central to everything. Coming from Ireland we are not used to the Bar closing early 11pm....but we can forgive that being in the USA.
October 30, 2013
Rated 4.0 out of 5.0 by sintel nice hotel, needs some updating
staff is the reason why I am rating hotel nice, It does need some improvements in hallways and hallways carpet. Tiles to elevators look old and tired. staff was good, room was clean.
October 24, 2013
Rated 1.0 out of 5.0 by ChiefSzakovits Front Desk Attitude!!
Very un comfortable check in, I paid cash and felt like I was a criminal? My girlfiend was temporially stuck in your elevator only to find out from your employees that this has happened before? When she reported this to the front desk they responded Oh, I bet that was a terriable feeling? The women in the bar was VERY NICE... she cared, the GM was notified and picked up our drinks. Due to the children running your front desk and the elevator experience I see no need to come back to this location!!
"PS" I travel every week for my job and stay in hotels all the time and I get these survey's from every one I stay at and I never take the time to complete these surveys, but this time I did :(
October 24, 2013
Rated 2.0 out of 5.0 by WilliamS2013 Uncomfortable bed, quiet stay
The experience was average, below other stays at IHG properties. The bed was incredibly uncomfortable, I could have slept better on a rock.
Obtaining hot water in the bathroom took several minutes, at least five, and I'm being optimistic, that was disappointing.
The staff I met were very courteous and attentive during my brief contact with them.
The room was quiet, which was important to me, and that is the only plus I can comment on.
I would stay there again if I had business in the area, but it is tough to recommend to a colleague.
Compared to my other stays in IHG hotels, this one was below my expectations.
October 24, 2013
Rated 2.0 out of 5.0 by Delygauger Unfriendly
Upon check in my platinum status was not even acknowledged. The person who checked me in was not personable at all. This is not the reception I have become accustomed to with Holiday Inn.
October 21, 2013
Rated 3.0 out of 5.0 by Bichon62 disappointed stay
I was visiting my daughter in Kentucky and had checked out previous reviews of this hotel which seemed ok. I stayed on two occasions in October. First room I stayed in for 6 days was clean and bed was comfortable it had a fridge and microwave that were a bit dated, but overall was ok. Second room I stayed in for 4 days wasn't as clean. Bed smelled very musty as if a sweaty person had been it, (Don't know if the bed sheets had been changed) and the maid service was terrible. No room service first day, second day maid asked if we needed room service and she just spread beds up and gave us clean towels. Did not clean the room at all. I had got a cheaper rate through KYU but would have been really angry if I had to pay full price for the room. Thank goodness only spent a short time in my room. I couldn't recommend this hotel as I had such a bad experience with the second room. I have to point out I didn't complain to management so don't know what the outcome would have been had I. I have stayed at previous HI's and they have been fine
October 20, 2013