Rated 4.3 out of 5 by 58
Rated 1.0 out of 5.0 by Bizytraveler rude front desk and service issues on a nice property
I stay at IHG properties 5 days every month, and I had the worst experience I have ever had at an IHG property.
Complained to the front desk person that wireless internet kept logging me off. Informed by front desk person that nothing could be done now, but would ask the general manager to check with internet supplier the next day.
Also complained that HBO was frequency freezing, as if watching an internet video with slow internet connection speed. Person at front desk informed me that no one else had complained and could send someone to my room later in the day to view HBO with me and verify the issue. I said no thanks, I would rather not watch poor HBO with Holiday Inn staff.
While waiting in line some Priority Club members checked in, each receiving a greeting and a gift bag. I told the man at the front desk that I was a Priority Club Gold member and did not receive any gift bag when I checked the day before. The man ignored my question completely.
When attempting to use the fitness room, I tried the elliptical machine and it behaved poorly. I informed front desk that elliptical was broken. Front desk said parts were ordered and it would a long time for the machine to be fixed. Perhaps a sign would have been nice to indicate machine is down.
June 25, 2013
Rated 5.0 out of 5.0 by Nonsequitur My second stay here
This hotel is clean and offers good amenities. However, along with this the staff service is incredible. Everyone was SO friendly, especially Mary who made chocolate chip cookies every evening for guests. She, in particular showed a real interest in our comfort. This was my second stay here and I would definitely stay here again. While the area surrounding the hotel is not the most glamorous, there are conveniently located eateries and shopping. The parking is also very convenient. The pool was very clean and the breakfast area was spacious, clean and offered very good choices.
June 7, 2013
Rated 4.0 out of 5.0 by Greattime Good
We had a fine time at the HIE in Cincy it was convenient to where we were visiting.
June 5, 2013
Rated 5.0 out of 5.0 by Victor20 Nice, clean room in a safe area
The room was very nice and clean. Breakfast was good and more that your typical continental style with a nice selection of items. Grounds were well kept up. Only negative was we were told at check-in that we could get a late check-out at 2:00. That didn't happen and we were asked to check out at noon. Overall a nice place to stay.
May 31, 2013
Rated 3.0 out of 5.0 by Valtalk It was difficult to get a copy of my bill!
I enjoyed my stay. the room and breakfast were fine. But when I asked for a copy of my bill (which I needed to get reimbursed), they said they couldn't print out a copy for me! They said it was a third party transaction (I booked it through the holiday inn!). She said it would be automatically emailed to me, but it wasn't. When I called later, she emailed a copy of the invoice to me.
I found this quite annoying.
May 30, 2013
Rated 3.0 out of 5.0 by PlatinumGuest1 Needs Repairs
This hotel is badly in need of upgrading and repairs. I am a Platinum customer and I can't believe they rented me a room that has a hole in the bathtub (it's been poorly repaired), 2X6's to support the shower curtain and there never seems to be anybody at the front desk. I would use this room only for emergency situations. It's the only hotel in this part of the city otherwise I'd stay somewhere else! I've stayed at so many hotels and this one just doesn't stack up! So disappointed!
May 14, 2013
Rated 5.0 out of 5.0 by Mpete We will be back!
We were very pleased with this hotel. It was easy to find, off the highway with no traffic noise to bother our sleep. Near many stores. Very neat, and clean with very comfortable beds. The morning breakfast was also very good. What more could one ask for!
May 9, 2013
Rated 4.0 out of 5.0 by Rooba Baby Shower Blues
Staying in town for a baby shower and thought we would get a needed night of rest after the long drive. These idiots above us ...a wedding party...kept us up all night. Sounded like they were body slamming or throwing bowling balls around. Security was called twice by us and they also tried a THIRD time (perhaps someone else was also complaining) after 3am! I do not know why they were not evicted. OR why they are not put on the BOTTOM floor of the hotel so they do not bother others. Well we were moved to the top floor for the next evening and were given a complimentary night for the inconvenience. The staff is super, but they should have better ways of dealing with rude and unruly guests.
May 3, 2013
Rated 5.0 out of 5.0 by Buster2013 Convenient and accommodating stay
The hotel staff was very pleasant and accomodating. The location was convenient for us to mix business and pleasure. We will plan to return.
April 12, 2013
Rated 5.0 out of 5.0 by kellyb42301 Excellent place
My family planned a vacation to Cincinnati for 3 days. This hotel was only 15 minutes from anything and everything. We liked it because it was quiet and not right in the city. The beds and pillows were very comfortable. I highly recommend this hotel to anyone traveling to Cincinnati
April 10, 2013
Rated 5.0 out of 5.0 by greatgranny9 Clean and comfy
Enjoyed our stay....we were in Cincinnati for a wedding and was very close to where we needed to be. Enjoyed breakfast and the area it was served. Nice to have coffee available all day,
Would recommend staying to anyone.
March 22, 2013
Rated 5.0 out of 5.0 by mz1286 Perfect Stay!
This hotel is very easy to find and the location is great. There are several restaurant and shopping options nearby. The front desk employee was very friendly and informative. The rooms were clean, quiet and comfortable. I was surprised and impressed by the breakfast setup. The dining area was large and they had omelettes, biscuits and gravy, sausage patties, waffles, muffins, bagels, pancakes, cereal, fruit, etc. etc.!!! I definitely recommend this hotel and will be staying here again for any future trips to Cincinnati.
March 15, 2013
Rated 3.0 out of 5.0 by trjs10 Ant's in first room
Ant's were found on tv stand and all around microwave. Moved us to different room and everything was ok.
March 8, 2013
Rated 5.0 out of 5.0 by legalbegal60 Great place to get away to. Very pleasant place to stay!
My room was clean, Quiet, relaxing. I come here often!
March 3, 2013
Rated 5.0 out of 5.0 by Dof11 frequent flier
This was a very nice hotel. I did not care for the proximity of the bed asnd the heater. kept me awake all night.
Large Cob-webs in the corners of the room by the bed.
February 11, 2013
Rated 5.0 out of 5.0 by Jeff20 Great place
Awesome front counter people and spacious rooms. Nice location also. Favorited hotel!! :)
December 14, 2012
Rated 5.0 out of 5.0 by GGB10 Wonderful staff
We've stayed at this hotel several times, coming from Columbus, OH (visiting our sons). We've always had quick check-ins, a comfortable room and appreciate breakfast being included. The staff is professional and accommodating. Thank you!
November 27, 2012
Rated 5.0 out of 5.0 by Ellen06 Great Service, Exceptional Facility!!
I can't say enough good things about our recent stay 10/20/12 in which the hotel was completely sold out. Our son was getting married and we had 20 or so rooms blocked for the big event. We called ahead to request early check-in only to find out the hotels computer system was down and advised to keep calling back for updates. We arrived early in hopes that it would all work out and some rooms would be available so that we could change and get ready for the ceremony. Upon arrival the gentleman in charge (wish I had written down his name!) could not have been more calm and composed in spite of the challenge of working with paper and pencil. He had paper lists in front of him of names and confirmation #'s and without the use of modern technology, he was able to communicate with housekeeping for room status and availability rather quickly. I sensed the pressure with many people in the lobby but he remained extremely professional and sensitive to our concerns. Not only we were able to check in early but he was able to have 2 of the rooms adjoining. The rooms were extremely clean and comfortable, the lobby area, the breakfast area...everything was just perfect!! I have never stayed at a Holiday Inn Express and assumed since it was as "Express" that everything would be minimal - not the case here. The rooms were as big or bigger than any high end hotel I have ever stayed at. I would most definitely stay here again. Thanks to all the staff to make our big family event all the more special!!!
October 28, 2012
Rated 5.0 out of 5.0 by JeffH62 Great stay
Great location midway between the two events I was in the area for: one in St. Petersburg, KY and the other in Mason, OH. Great bed. Great breakfast (could have been better with some fresh fruit!). Great service. We really appreciated being allowed to check in early due to our 7:00AM arrival after traveling all night. Wouldn't hesitate to book this hotel again.
October 25, 2012
Rated 4.0 out of 5.0 by MiamiUAlum Very pleasant hotel option
Outstanding value, convenient location, and helpful staff.
October 5, 2012