Rated 4.1 out of 5 by 243
Rated 2.0 out of 5.0 by wknight486 Twice in a Week...
I always stay at this hotel when I'm in Northern Kentucky on business. I had always had a very good experience until last week. I booked a room on 4/07/15 and arrived, I instantly knew there was something wrong. The guy at the desk was nice enough, but started off by telling me that management had changed & any issues from the past were now fixed. He didn't recognize me as a Gold Member of IHG and didn't offer me points or the water & snack. I got to my room and sat down at he desk to do some work. The wifi wouldn't connect, I called the desk and he said, try again... so I did and it wouldn't connect. I went down to the desk and his story changed, apparently they were having issues with it and had been for some time... I had to be able to connect, so I checked out and went across the street. Overall Bad Experience, not sure what is going on, but I hope the new management does better in the future.
April 14, 2015
Rated 1.0 out of 5.0 by Mom of 3 Little Boys Hotel ran out of TP!
This hotel ran out of toilet paper! I called the front desk to request more and was told they'd bring it up. Nothing appeared. I called back and was told they'd run out. I thought he was kidding. I suggested he go buy more and was told he was alone and couldn't leave. I suggested checking an empty room and was told they were booked. I suggested calling the staff coming in next. I offered solutions, but received only apologies. Unacceptable! After an hour, he produced a partial roll which was gone by morning. The hotel is supposed to be smoke-free, but the halls smelled of smoke and air freshener. The heat didn't work. They had no pancake mix throughout our stay. Guests had glass bottles in the pool area- unsafe and against the rules, but not the hotel's fault. Nice clientele. Unbelievable experience!
April 11, 2015
Rated 2.0 out of 5.0 by ferdie34 noisy
noisy, bad internet, staff needs more training, problems with rooms. missing items-like shades, coffee pots, toilet paper holders
April 10, 2015