Rated 4.2 out of 5 by 110
Rated 4.0 out of 5.0 by Acadia21 Great Location and Comfortable
I have to say, it's pretty comfortable place and very quiet. I like the location for work and close to everything.
Francis is always great and works hard to take care of you. I think that he makes the stay. If you call in for a reservation and have direct bill, unless it's him, you'll run into issues.
May 19, 2014
Rated 5.0 out of 5.0 by Rusty78 Everything was wonderful.
The staff was outstanding, very friendly and very helpful. The room was terrific--large and very clean. The breakfast was really good, and plenty of choices. Thanks for a great stay!
May 14, 2014
Rated 5.0 out of 5.0 by JeffD Excellent Stay!
The HIE in Belmont is my first choice when traveling to the area. I've never had a complaint. It's a quiet area at night, but accessible to shopping and restaurants by foot and easy drive. I've always been pleased with my stays there.
May 5, 2014
Rated 4.0 out of 5.0 by cessnapilot904 Newly remodeled room, very clean.
The room I was put in appeared to be freshly remodeled and was very clean. The property did seem like an older property - but was in very good condition. There were people cleaning the lobby nearly non-stop while I was there.
The clerk had great dinner suggestions and was very friendly when we checked in. Compared to other properties, there was little recognition for IHG Rewards Club members - especially being a Platinum Elite level.
April 24, 2014
Rated 5.0 out of 5.0 by Melissa.g123 Great place to stay :)
My family enjoyed staying here. The service was wonderful and very accommodating, even the General Manager Samir was very helpful. The rooms are very comfortable and spacious. I would recommend this place to anyone!
April 4, 2014
Rated 1.0 out of 5.0 by pgoldtho Noisy Room
The hotel conference room is used for parties at the weekend.
My room was directly above the conference room. I had an early meeting on Saturday and wanted to go to sleep at 8pm. I spoke to the woman on the reception desk and asked to be moved. She said they didn't have any other rooms but said the party would probably finish at 8:30pm. It didn't. I called again at 8:30 and 9:30 to complain about the noise. She told me there was nothing she could do but they were required by law to stop at 10pm. I asked that meant I should call the police if the party was still going at 10pm. She said I could do "whatever I liked."
The hotel held another party on Saturday night. They were able to find me another room away from the party.
I don't believe this hotel was designed to host social functions. I won't be staying again.
March 26, 2014
Rated 5.0 out of 5.0 by Dack2568 One night stand
Had a great stay was easy to check in and out.
Kids and parents enjoyed the breakfast.
Only thing lacking was a pool according to the kids
Thanks for a pleasant stay
March 19, 2014
Rated 5.0 out of 5.0 by ramonz Excellent option for Belmont Ares
Super service and amazing treatment from all the staff, specially Mr. Mike Feliciano!
make a business trip, a relax at night, comfortable and feeling welcome every day.
March 4, 2014
Rated 5.0 out of 5.0 by Ted777 Great Option for the SF Peninsula
This hotel is practical and convenient. It is within walking distance of the San Carlos Caltrain station and lots of nice shops and restaurants along Laurel Street in San Carlos. It has a flexible cancellation policy, and bonus point packages are available. There is ample complimentary parking, both covered (underground) and uncovered (above ground). My executive room was well-lit and had a comfortable King bed and plasma TV with HD channels. My room also had a sofa bed, coffee table, desk with chair, and refrigerator/microwave/counter area. My room was on the quiet side of the hotel facing away from the train tracks and El Camino Real. Breakfast is served in the morning at 06:30, but I did not have breakfast during this stay. In addition to Caltrain, there are also Sam Trans buses that can get you to SFO, Redwood City transit center, and Palo Alto transit center.
February 12, 2014
Rated 5.0 out of 5.0 by Mr Martel Friendly Place
The staff here is very nice. The hotel is well maintained and a convenient place to stay when visiting the bay area or Stanford.
January 26, 2014
Rated 4.0 out of 5.0 by Rokr Pleasant stay
Stayed for two nights on rewards. Room was clean & peaceful to sleep. Breakfast was pretty decent.
January 20, 2014
Rated 5.0 out of 5.0 by lnagy88 Amazing!
This stay was absolutely amazing! I was up in San Fran for a race with my husband and the staff was so awesome and accommodating! Will definitely stay again!
January 15, 2014
Rated 1.0 out of 5.0 by Sutter Creek Ralph Sutter Creek Ralph
The front desk Manager on duty was very friendly and professional. We stayed here during Christmas. The Motel was beautifully decorated with Christmas ornaments. This Motel is wonderfully furnished. The dinning room is spacious and the continental breakfast was excellent. I recommend this Motel and will stay here in the future.
Ralph from Sutter Creek Ca
January 5, 2014
Rated 2.0 out of 5.0 by J20132014 Room type
Type of room was not guaranteed. I made a reservation of two bed room, but they served one bed room. I slept in a chair.
January 2, 2014
Rated 5.0 out of 5.0 by Sutter Creek Ralph Excellent accommodations
My wife and I enjoyed our stay here. Very comfortable bed and such a beautiful room. The continental breakfast was wonderful, I especially liked their automated pancake machine...very tasty. We will definitely stay here again.
Sutter Creek couple
January 1, 2014
Rated 4.0 out of 5.0 by jospehi51 Best hotel in the area
This hotel is the best value in the San Carlos, Belmont area. We have not found a better place for the money.
January 1, 2014
Rated 2.0 out of 5.0 by Priorityinfo512 reservation messed up
I reserved a two person, rwo bed, wheelchair accessible room many days before my stay and was told, on arrival that my room was booked. We stayed and I slept on a roll-away bed in an accessible room. These roll-away beds are exceedingly uncomfortable, and it is annoying to make a reservation for what is needed and then end up with a roll-away bed.
December 24, 2013
Rated 1.0 out of 5.0 by Papay Staff pretends fully book when parking lots are more than half empty and rooms need major repairs.
1) The first room I stayed in was making too much noise due to hallway vent vibrating the air inside room making it difficult to sleep and rest. So I ask to stay in another room less noisy but the clerk pretends they are fully booked for the night when the parking lot is more than half empty. Do they do this so the price will go up? I never had any problems like this in the many Holiday Inn I stayed at. This is the worse which motivates me write this review.
2) So they finally move me to a quieter room after calling reservation to see if I can move to a different Holiday Inn nearby. The second room had water leaking from ceiling and the doors of the bathroom broken. I was so tired I did not have the energy to complain. This hotel location makes the "Holiday Inn" brand look bad. I saw other customers getting bad treatment I felt bad for them. The clerk was insensitive to a tourists who speaks little English. It was raining that day.
3) All Holiday inn I've been to have a laundry room except this one. I stay 2-3 weeks at a time and will have to do Landry. I definitely cannot stay here in the future.
December 12, 2013
Rated 5.0 out of 5.0 by dmt1 Good Service and Great Location
We stay at this Belmont hotel every time we visit the Bay Area. We have gotten to know the staff (Samir, Francis and Mike). They treat us like family and provide us with excellent service. It's a pleasure to stay there.
We also like the location which is in the MId Peninsula with easy access to Hwy 101 south towards San Jose or north towards San Francisco. The hotel is midway between a large Safeway and a decent size shopping center in downtown Belmont and Laurel St. in downtown San Carlos which is loaded with restaurants. Subway is an easy walk as is The Omelette House. An innovative upscale/healthy fast food restaurant called Fare PDQ is also an easy walk.
We use Ralston Ave to reach the upper end of Hwy 92,which goes west to Half Moon Bay and Hwy 280 which is north/south to S.F. and San Jose.
Plus the Belmont HI Express is right on El Camino Real, a major north/south street connecting all the Peninsula cities.
December 5, 2013
Rated 5.0 out of 5.0 by Rusty78 Great service
Everything was really nice. The room was quite large and very clean. The breakfast was very good and enough good choices. We have stayed here before and will stay here again when we are in Belmont. The staff was exceptionally nice and polite.
December 2, 2013
Rated 5.0 out of 5.0 by Particularone Great lodging, great value
Property was clean, up tom date and convenient. Full breakfast included. Beds were good and double sheeted - a nice touch. We will stay here again
December 1, 2013
Rated 5.0 out of 5.0 by JerrySB Great Place to Stay
My wife and I stay at this location every time we want accommodations in the greater SF peninsula area. We recommend it to our friends, as well.
On our most recent 2 night visit, we were greeted by an efficient and cordial desk clerk who assigned us a very comfortable room. It was quiet and we had a good night's sleep. The complimentary breakfast the next mornings made it unnecessary to seek out a coffee shop - the breakfasts are unusually good with a variety of choices. This is a great place to stay for a reasonable price.
November 27, 2013
Rated 5.0 out of 5.0 by Pamaria Comfortable Bed Excellent Service
We loved our visit everything was great and top service no complaints. Would love to visit again the Desk Clerk gentleman was very helpful and knowledgeable of the area.
Our stay 5 stars *****
November 20, 2013
Rated 5.0 out of 5.0 by BobL905 Pleasant stay
15 minutes from SFO, but no aircraft noise; close to Hwy. 101 but no freeway noise. Very clean, very quiet, very comfortable, very friendly staff with the exception of the lady in the dining area Saturday and Sunday morning.
October 23, 2013
Rated 1.0 out of 5.0 by Visitor9 Great Service - Old hotel...needs refurbishing - poor lighting 70's style
The Staff is very helpful and understanding. They compensate for the old hotel. As a platinum member - my expectations are very high. Th room temp needs better regulation. Old HVAC system. POld crpet - dungy looking and bathroom door/extrance...is akward...very very poor lighting...and we got a break because of wedding party.
Good parking and manager went out of his way to help me.
Breakfast area ia spacious but poor quality of food...Orange juice is watery...when asked the girl said ..that is it...you get what I have. She was in a hurry to close down at 9:30am....need to be flexible for people who are sitting there and ask...if anyone needs anything ...seemed like she was in a hurry to leave!
October 22, 2013
Rated 4.0 out of 5.0 by Dee287 Feels Like Home
I have stay at this Holiday Inn Express several times now and every time I walk in Roosevelt has treated me like I just arrived home. He is so sweet and understanding or my requests, in fact everyone I have come in contact with has been very accommodating. I can always expect to enter into a clean and comfortable room which they always have ready when I check in.
October 8, 2013
Rated 3.0 out of 5.0 by Bizwiz A bit tired and overpriced
This HIE is tired. The business center computer did not have the scanner software installed, which caused a frustrating interaction with the front desk. Room was ok, but very hot when I checked in.
October 6, 2013
Rated 5.0 out of 5.0 by SeenTooManyRooms A very nice hotel in a convenient location
The Staff at this Holiday Inn Express was simply excellent. We were greeted warmly, offered water and coffee, checked in immediately and given an excellent room on the third floor. Room was clean and well maintained, and equipped with both a refrigerator and a microwave, both of which are greatly appreciated when traveling for more than a day or two. Towels in the bathroom were plentiful, and there was a helpful handrail in the tub/shower.
Breakfast was very good, with a nice choice of items made available. In addition to four cold cereals and a variety of instant oatmeal, there were warm eggs, bacon, biscuits, potatoes, a variety of danish, warm cinnamon rolls, a variety of fresh fruit and several choices of toast or bagels. There is also an automatic pancake machine. Since you serve yourself, you are able to eat all you wish.
Checkout was very smooth, and we were very impressed with the excellent service we received from the entire staff. I would highly recommend staying here to anyone with a vehicle who is able to get around on their own.
September 27, 2013
Rated 5.0 out of 5.0 by JerryC57 Great service
Very pleasant stay, staff is excellent and helpful.
Only minor negative is little choice for a quick snack, just a vending machine at the parking lot level.
September 10, 2013
Rated 3.0 out of 5.0 by Dee287 Nice Place to Stay
While checking in someone was in the breakfast area, not sure but believes it was an employee talking very loud. He just kept talking, it was a bit un-nerving. I was not greeted as an IHG Rewards Club Member which was disappointing. I gave the staff at the counter a Tax Exempt form, as I was traveling on City business and after checking out discovered that they not only charged me the bedroom tax, but at a rate of 100%. The staff at the counter did quickly fix this mistake and I was on my way, but the error did cause me a delay and I was late getting to my meeting. The room was very big, clean, quiet and nice. The bed was very comfortable and I had very little trouble sleeping. I will be staying at this Holiday Inn Express again very soon.
September 9, 2013