Rated 3.7 out of 5 by 195
Rated 5.0 out of 5.0 by RLG1 EXCEPTIONAL
The entire staff from the front desk to housekeeping were exceptional, professional, accommodating and extremely friendly.
They obviously care about the comfort and needs of their guest.
Congrats to the Management staff for assembling and training an excellent staff, which is a true reflection of their leadership ability.
September 30, 2013
Rated 3.0 out of 5.0 by Annelise Car damaged in parking structure
The room was just fine and the bed comfortable. We crashed after a 15 hour flight. We had left the car on Sept. 1st in the parking structure and picked it up on Sept. 23rd. The passenger door had been swiped by another car and the paint is damaged as well as a couple of dents....when we dropped the car off, the receptionist asked us to describe the car on the form, as "someone would daily check on the car"
Since no note was left, our insurance is handling this as a hit-and-run, and we have to pay our $250 deductible.
September 27, 2013
Rated 5.0 out of 5.0 by ALGV Excellent hotel and amazing customer service!
This hotel exceeded my expectations! I was greeted by the manager, Daniel who also checked me in. He was courteous, professional, and very efficient. The check-in process was fast and easy. When I got to my room I was pleasantly surprised by how spacious it was. The bed was extremely comfortable and the pillows were soft and fluffy. I had such a good night's sleep. I asked for a late checkout so I could enjoy my stay a bit more. I will definitely be staying here the next time I am in SF. I am so glad I choose this hotel. Thanks Daniel for making my stay pleasant and for providing great customer service. I felt like an honored guest.
September 26, 2013
Rated 1.0 out of 5.0 by SleeplessInFosterCity Very bad experience
Could not turn off air conditioner - had to request help from maintenance.
Could not sleep because green light on motion detector was flashing all night - had to request help from maintenance.
Both room key cards ceased to work after a couple of days - had to go downstairs and get them reprogrammed.
Crying baby in next room - poor sound proofing.
"Free WiFi" was dog slow and unreliable. Connection frequently went down for several minutes. There was a DSL modem, but the cables were broken.
Breakfast buffet was overpriced.
I will be making more visits to this area, but choosing a different hotel.
September 25, 2013
Rated 5.0 out of 5.0 by RIGuy One of the best Crowne Plaza hotels anywhere
I have stayed at the Foster City Crowne Plaza well over 100 nights over the years. As a frequent travel and guest of IHG brand hotels I can say that it is the best Crowne Plaza I have stayed at. The lobby is beautiful and the grounds are well maintained. But by far and away the difference maker for this hotel is the staff. Year in and year out they have been consistently the nicest and most professional staff. I stay at this hotel specifically for this reason. The management is obviously doing something right.
September 16, 2013
Rated 4.0 out of 5.0 by KevKim Just ask if they have parties scheduled.
It really was nice. We were able to enjoy the spa and pool area. Wish we would have had more time to enjoy the restaurants and other amenities. The bed was very comfortable and there were lots of pillows. We didn't find the fridge hidden inside a cabinet until we were leaving.
September 12, 2013
Rated 4.0 out of 5.0 by EricX Nice Staying
Room is clean and comfortable. Breakfast is just ok.
September 8, 2013
Rated 5.0 out of 5.0 by kbf2013 lovely & cost-efficient
we came to SF for vacation but didn't want to pay the overpriced rates at the "in-town" hotels. Took a chance on this one based on the free airport shuttle, which they said we could use from 6 am to 10 pm daily as often as we liked during our stay... from there we could connect to BART/other public transport. Such a great idea -- transportation worked as promised; & the accomodations were lovely -- beds comfortable, restaurants great, staff helpful & courteous. Same accomodations in SF would've easily been double the price. We would definitely stay here again!
September 3, 2013
Rated 3.0 out of 5.0 by Craigb71 Average room and average service
I have stayed at this hotel many times before for business and always viewed it as adequate. The room is what you expect (bed, desk & chair, sofa and bath room). Complementary Internet (although very slow unless you pay for a faster connection) is beneficial to keep in touch with email and FaceTime.
This last visit I had an issue with hot water. This was duly reported and it took two mornings of cold showers before it was fixed. This is not what you expect in a first world country. And had it not been for me complaining again in the second morning, it probably wouldn't have been fixed.
August 30, 2013
Rated 3.0 out of 5.0 by Sumodude28 Great place but Super Loud on Saturday Nights
Staff = A+
Room = A+
Service = A+
Food = B+
Noise from Club until 2a = F
ears still ringing
head still pounding
August 28, 2013
Rated 3.0 out of 5.0 by LaTonya2686 My 50th Birthday Stay
When I arrived around 1:30p I was told I would be able to check in early which was wonderful since I had to get dressed for my 50th birthday celebration. I was given an odwalla bar along with a bottle of Voss water that was at room temperature and when I went to open it I noticed the seal was already broken so I just through it away. When I arrived at my room on the 6th floor in the Executive tower it was a mess, it hadn't been cleaned by the cleaning staff. I called the front desk and they brought me another key for a room on a lower floor but I liked this floor so I decided to stay and the cleaning staff cleaned it while I waited in the room. The maid was very nice but didn't speak good English and couldn't understand me. During the day parking is great but when we arrived back to the hotel after my party around 10p we couldn't find parking, we drove around both lots along with 5-10 other vehicles looking for parking. Finally we gave up and parked across the street at the business park and had to walk across a busy street to our hotel room.
The upside is that I was welcomed with a Happy Birthday by the front desk staff, my mother had called earlier to speak to the MOD Lee and he upgraded our room to an Executive Room which was very nice.
I would recommend this hotel but remind people of the parking problems at night. The staff was nice but I felt I like they just were at the end of a 12 hour shift and I was bothering them.
This is just a recommendation: On the bed in our room was a long tubular pillow that matched the bedspread It was on the floor when I arrived and I'm sure its on the floor a lot since there is not a good place to store it. I suggest having something on the wall to place it before bedtime since being on the floor it's getting dirty from people putting their heads, feet or other body parts on it and thats disgusting.
August 28, 2013
Rated 4.0 out of 5.0 by CJB65 Very comfortable stay
This was ideally suited for me as I was working in Foster City. The rooms were clean and despite being near the freeway very quiet.
August 26, 2013
Rated 1.0 out of 5.0 by selborn horrible night
Your airconditioning unit on your building created a terrible hum on our 410 room trough the whole night. It was horrible.
August 20, 2013
Rated 5.0 out of 5.0 by ERita Very Clean
I travel frequently and a clean hotel room makes me function better in my work and play. Getting a good night's sleep is important to me. One night there was a noise problem and the front dest immediately took care of it. The hotel was a bit more expensive..more than I usually spend while staying in San Francisco. The indoor pool was wonderful. The staff was friendly and always helpful. The furniture is a bit outdated in the rooms but clean. The carpet in my room needed to be replaced because it had bumps and lumps in it but it was clean. The housekeeping service was amazing!!! Easy free parking. Very comfortable stay!
August 19, 2013
Rated 5.0 out of 5.0 by msmary great place to rest, relax and reach destinations
loved staying at this hotel. part of our great american road trip to the west coast and places inbetween. we stopped here on our way to san fran for the day. it was awesome!
August 17, 2013
Rated 4.0 out of 5.0 by CBH19 Reliable place with some good food options
I've stayed here a number of times. The rooms are not high end, in fact I say the showers are a little tired, but the breakfast buffet is very good and the service level very good. There are two on premise food options on a large sports bar and a Japanese place.
The cabs are easy to get and the staff is accommodating. The gym is a little small but has views, pool is not a lap pool but good for kids. Very clean and easy.
August 13, 2013
Rated 5.0 out of 5.0 by Braga19 Great stay
I stay at hotels around SFO quite often, and probably tried almost all of the quality ones already. This hotel stay was one my best experiences, from the staff and service to the quality of the room. I will definitely stay again.
August 3, 2013
Rated 5.0 out of 5.0 by Aleks58 just perfect for all my needs. And price!!
better than I expected
I will be glad to visit again
nothing to add
very satisfied and
price surprised me
Recomend to everyone who is
comfortable with lacation
July 27, 2013
Rated 5.0 out of 5.0 by JohnOE The place to stay in San Mateo / Foster City
I am in town one week a month for business and always stay here if available. You can count on a clean, comfortable room, a great staff and the best Happy Hour in town at their sportsbar - Clubhouse Bistro. Looking forward to visiting again in August!
July 23, 2013
Rated 4.0 out of 5.0 by Rossh55 Great Service
Very good. When we are in the area, we always stay there, special thanks to Veronica...She's great.....
July 19, 2013
Rated 4.0 out of 5.0 by sailorgirlmn Comfortable room, good value
We stay here as often as we can when the rates are under $200. For that price we find it a good value. We recommend requesting an executive room - worth the extra money. Enjoy the comfortable rooms, relatively quiet and always well kept. Hotel will be undergoing renovation which should make it an even nicer stay.
July 11, 2013
Rated 5.0 out of 5.0 by Bo619 Friendly Staff
Great friendly staff. I would highly recommend this property to my friends and family. Loved the Club House Bistro.
July 10, 2013
Rated 3.0 out of 5.0 by itswallace Great location.
Hotel is located close to everything. The mall across the street was a great convenience. Had 2 rooms to accommodate my family and the second room smelled of smoke real bad. They moved us to different room and it was right next to the freeway. Had to deal with very loud freeway noise the rest of the trip. Rooms were clean but common area needed more attention. Cob webs in windows of common area. Water pressure in shower was not the best and shower heads set up for short people. The pros outweigh the cons so I would stay again.
July 5, 2013
Rated 2.0 out of 5.0 by KKBusiness Bad Experience
I visit Foster City for Business frequently and every time i stayed in this hotel. But last time when i stayed i got the room backing to the highway 92.It get very loud in the morning hours around 5AM, especially with bikers. I was put in the same situation this time also. I tried to change my room, but i was told there is none available. This time i also noticed the quality of the bed sheet started detoriating. I guess i am not going to stay here any more.
July 3, 2013
Rated 4.0 out of 5.0 by Cookie20 Comfortable bed and very clean room
Very clean room, with great lighting. Lot's of towels
in the bathroom. Large screen tv, which you were able
to turn, instead of a stationery one on a wall. Lot's of
gifted toiletries, which were a nice touch. Coffee maker
was easy to use, and had actual glass mugs, instead
of styrofoam cups, which I really liked. Tea packs and
coffees were ample. Also, the room had a refrigerator,
which was a nice surprise!
June 27, 2013
Rated 2.0 out of 5.0 by Ontheroad11 Foster City
Well....what do I say. I am AMBASSADOR level of Intercontinental.
Arrived at night and had to figure out where the front desk is, and then, the hotel rooms are in another building.
Never got my wakeup call....but when I tried to call the front desk to
check out, I realized I did not even have a functioning telephone in
the room....So you analyze how that stay might be!
June 26, 2013
Rated 3.0 out of 5.0 by Mickey73 Not the usual service I receive
I usually expect and receive high quality service from Crown Plaza. Yet on this visit I was slightly disappointed. I did not arrive until 10pm. When I walked into my room it was warm. I informed the front desk in the way out to work. I returned after 8pm. I asked if it had been taken care of and they could not tell me. Of course it was not. Long story short, I had a chat with a maint man while I sat awkwardly in my room waiting for the air to be fixed.
June 18, 2013
Rated 5.0 out of 5.0 by TJ51 From check in to Check out fabulous!!! Can't wait till our next visit.
Housekeeping came in on Saturday saw me napping on the couch and did her work so quietly that I had no idea that they even came in until I woke up and found the bed made and clean towels. So considerate of the surroundings to not disturb me.
Thank you much
June 14, 2013
Rated 4.0 out of 5.0 by Nomadwayne Free upgrade, free breakfast!
We got upgraded to a Presidential suite, so even though it was a bit noisy from the night-club, I can't complain. I also got free breakfast for being a Platinum member. Both really pleasant surprises. The suite was huge, bed was comfortable. I loved the TempleSpa amenities. Free parking is also great. However, the hotel IS showing it's age. Carpets aren't as clean as they could be, and there were small issues in the room, breaks in the paint, wooden furniture that has obviously seen its fair share of people. The design and layout is strange. Common areas could really use an upgrade. There was a glass table outside the elevator on floor six that looked like it got picked up from a dumpster. All that said, I got a suite for a really good price. I'd stay there again, for sure.
June 12, 2013
Rated 5.0 out of 5.0 by MichaelJF2013 Hotel Staff Professional and Friendly
I stay at the San Mateo Crowne Plaza at least one week a month for business. The staff is great, friendly and professional. They always do their best to accommodate my needs and requests.
June 8, 2013