Rated 4.5 out of 5 by 58
Rated 5.0 out of 5.0 by NewEnglandSalesGuy Very Good airport option, but not quite at the airport.
This is a very good hotel and I've stayed a number of times. They do a excellent job and treat customers well. The staff tends to be young and energetic, a pleasure to deal with.
My only issue is value. Priced attractively compared to an airport hotel, (which they call them selves) but they are in Belmont about 10 miles West of airport off Rt. 85. At that location they are priced a little high especially compared to hotels in the Gastonia area.
December 9, 2013
Rated 5.0 out of 5.0 by Hum7090 Excellent Customer Service
The incredible staff at the Belmont H.I. Express turned a negative (delayed flight) into a positive experience by treating us to a rare "home away from home" feeling that we won't soon forget ! We first met Brenda (fellow Canadian from Gandor) at check-in and she was very helpful, courteous and a wealth of local knowledge....she also allowed us to check in considerably early. When she found out that we had missed breakfast....the ladies were there to treat us to some delicious cinnamon buns. The shuttle service (Clarence et al) personnel were friendly as well and very eager to provide local interest items. We heeded the employees' recommendation to dine at the Old Stone Steakhouse and were blown away with our meal there as well as the excellent service ! A couple of gems, this hotel and restaurant combo near the airport ! We'll be back !!
December 8, 2013
Rated 3.0 out of 5.0 by frequent555 not quite right
I stay a here lot. The staff is very courteous and friendly but it seems like things may be slipping. This stay I awoke to shower, only to find that there was no shampoo. There was however a half full bottle of lotion and no conditioner either. All of this (and the phone charger left plugged in the bathroom by the previous occupant) would lead me to believe that my room was not really cleaned very well. Not what I pay for.
I stay here a lot. But not as much as I used to.
December 8, 2013
Rated 2.0 out of 5.0 by ljmgtmcd Heat problems
One room the heat would not stop unless completely turned off. The room was 62 at 10pm when we arrived. The second room the heat did not work at all.
December 6, 2013
Rated 5.0 out of 5.0 by gregpiggybacker Gregory R
Great place to stay the staff is the best. They will spoil you and they treat you like family.
December 1, 2013
Rated 5.0 out of 5.0 by CATRIP Breakfast
The complimentary breakfast was fantastic. The eggs, pancakes and everything else was wonderful. It made this pregnant guest very happy! My husband was thankful after our 12 our drive to sit and eat something substantial. Will stay here again when we are in the area.
November 21, 2013
Rated 4.0 out of 5.0 by Bamafam Reliable spot
Good nights stay
November 20, 2013
Rated 4.0 out of 5.0 by MikeH66 Nice hotel located close to airport
My wife and I stayed two nights at the Charlotte Airport-Belmont HI Express and while our stay was comfortable and pleasant, we did have an issue with the room which seemed to be ignored during our stay. That was disappointing. Breakfast was the typical HI Express start fare and the overall service in the hotel was good. We would probably stay here again if we return to Charlotte.
November 18, 2013