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Rated 4.1 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Excellent Experience The Manager and her Staff are the difference makers in this HIE. They are courteous and perform with a smile even in difficult situations. They are friendly and helpful. It is not just a show, they are for real. The Motel itself is always clean and kept up real nice, the rooms are very well furnished and kept up as well. After spending 6 months at this motel, I would say I know a bit of what I am writing here. Wish I could give them 6 stars. February 24, 2015
Rated 4.0 out of 5.0 by Terrible morning crew Although the hotel is very clean and brightly lit, the one major drawback is the breakfast and crew. When you have blue collar workers needing to be a work at 6:30 am, a late set up of breakfast is not acceptable. Biscuits are late but not as late as the gravy. Coffee creamers and sugar containers not filled until people are trying to get what poor selections are available. The lady just stands in the way. Since every single day is the same breakfast, they ought to know how long anything takes to make, set up or prepare. They should be ready as advertised....at 6 AM. I have talked to other guests and they suggest going out for breakfast since the hotel isn't on time and they can't be late for work. I have stayed at many IHG facilities and this breakfast crew is the worst in any location. The hotel manager is very polite and responsive to any issues I have but even her professionalism and kindness can't justify a systemic problem that more than likely will not change. February 24, 2015
Rated 5.0 out of 5.0 by Trip for Family Event We were in the area for a family event (wedding). The experience was better than some of our previous ones. Staff was outstanding, especially considering the stress the recent weather events had been causing. Norma (Front Desk) is a real gem. Her welcoming and warm attitude is a real joy to experience. The only thing about our stay I would change is the location of the toilet paper holder. Not sure just where it could be better placed, but it's current location is less than optimal. Bananas at breakfast would also be nice. February 18, 2015
Rated 4.0 out of 5.0 by Friendly Staff The property and room were as expected of HIE. Staff was more friendly than typical. I was greeted by every staff member I encountered. February 18, 2015
Rated 5.0 out of 5.0 by Great Value and Clean The hotel was clean and the staff was very nice. Room was clean an comfortable. February 16, 2015
Rated 5.0 out of 5.0 by Overall Overall the hotel was great I want to thank your breakfast host Blanca for always having a smile on her face at five in the morning and she greets every guest that comes in to eat or to get coffee she always make sure that everything was full and hot and she made you feel like you were at home and want to thank the front deck Brianny she always greeted the guest with a smile and if there was a problem she did what she could write a way to help you get through your stay overall the service there at the hotel in NE Bensalem. Pa in Phila was one of the best I've ever stayed and I would gladly go back , thank you once again February 10, 2015
Rated 4.0 out of 5.0 by Good Value, Clean Room Stayed two nights at the Holiday Inn Express in Bensalem for work. Room was very clean and comfortable. Complimentary breakfast was a great way to start the day. Hotel itself is a little dated, maybe some new carpeting would spruce it up, but overall well kept. My only negative comment would be the size of the bathroom, very small, the vanity is only a sink and the door hit the shower curtain rod preventing it from opening further. But it was super clean which is much more important. February 9, 2015
Rated 5.0 out of 5.0 by Spot on Ticked every box necessary! Definitely be back and use! February 8, 2015
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