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Rated 3.9 out of 5 by 83 reviewers.
Rated 2.0 out of 5.0 by Room Room was ok. Noise from a wedding party , AC/heater did not work to good. No Frig. February 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean This is a great hotel for the business traveler. The hotel is a clean and up to date with everything you would need to get a good night sleep. February 16, 2014
Rated 5.0 out of 5.0 by A Solid Operation This was my 2nd stay @ the HIE in Bensalem. The hotel and rooms are well cared for and the staff are welcoming, friendly and efficient. When I return to the area, I'll readily stay here. February 13, 2014
Rated 5.0 out of 5.0 by Home away from home...AWESOME STAFF Always a great stay. ALWAYS clean! Staff is amazing. Only can suggest that guests get to breakfast an hour before it ends. February 6, 2014
Rated 1.0 out of 5.0 by Unacceptable We were locked out of the alternative doors twice at 4 pm. It was snowing and less than 20 degrees out. We are in our late 60ies and had to walk around the entire building to get in and then our room wasn't ready. They had a full house the night before with school children, so when we returned from a cold day in the city the hotel was empty. You would think they would have taken care of the rooms with guests still staying there first. In addition we had told reception the door locks were not working the day before and they still were not fixed. I asked for extra points to make up for this poor service. She said she done this. I don't see any extra hotel points. That is why I gave this Inn such a poor review. Had she accommodated my request, I would have been much more generous. February 3, 2014
Rated 5.0 out of 5.0 by Front desk staff was wounderful I had reservations for Monday and Tues.. Our flight got in close to mid-night and we received a call to go straight to the hospital where my mother-in-law was dying. With all the kayos the last thing I thought of was calling the hotel. I finally showed up at 6:00AM, exhausted. I assumed I would pay for Monday night since I was checking in way early. The girl at the front desk asked why I did not cancel? I explained. She then talked to the manager and they took the charge for Monday off my bill. She did this all while being berated by an ignorant customer who what complaining about being charged a cleaning fee for smoking in his room. A couple of days later we drove up to attend the funeral. My new car died in the parking lot and I had to have it toed to the dealer. When I asked about a taxi to the airport to get a rental, the person at the front desk found me a nearby Hertz office that saved me a $50 cab fair. Staff is excellent and hotel was clean. January 27, 2014
Rated 5.0 out of 5.0 by Snow storm I arrived at the hotel during a 14 inch snow storm. The roads were terrible and I had no time to stop for lunch. When I walked into the lobby I found the staff had several sandwich platters, chips, cheese and crackers as well as cold beer. Enough to feed a full house. Awesome ! January 26, 2014
Rated 4.0 out of 5.0 by Convenient location with good service Hotel is located very conveniwent to the city of Philadelphia without having to deal with the city traffic...service and amenities were good which made for a comfortable and hasell free stay. January 25, 2014
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