Rated 3.9 out of 5 by 68
Rated 5.0 out of 5.0 by WANDA1 The place to stay.
Whenever I am in Philadelphia, this is where I stay.
Clean, comfortable, economical.
The staff is as good or better than I encounter in my travels.
I recommend it.
November 24, 2013
Rated 5.0 out of 5.0 by litton1 Excellent service, very clean
I enjoyed my stay and will be back for sure....my stay was very comfortable and I enjoyed everyone working there. I highly recommend this hotel.
November 17, 2013
Rated 1.0 out of 5.0 by Nomoretravel Don't stay here
I travel a lot and prefer to stay at IHG hotels. I am always welcomed and receive a Club Welcome bag upon check-in. My stay at this Holiday Inn Express Bensalem, PA was awful. I waited in line to not even be greeted. I felt like I was an inconvenience and when I inquired about my points and my gift bag I was told I do not qualify for one. That comment embarrassed me in front of my co-worker and made me feel like I was asking for something above and beyond. I went to my room toting all of my bags only to find the key did not work. My co-worker was locked of the hotel as well since the key did not work. He went to the desk and got new keys so I didn't have to drag everything 2 floors back down to the front desk. Next day we were gone from the room from 8am til 4pm and upon return our room still wasn't cleaned. I wasn't expecting a red carpet or anything but at least empty the trash and make the bed. I called the front desk because at this point I am feeling like because I prepaid my reservation in full I was being treated unfairly. You know...already have the money so don't offer any service. I never got a call back from the manager. I asked for fresh towels and at least got those. I called the Corporate office and asked if they could intervene as my experience was less than satisfactory. They assured me the manager would call me...again nothing. It is quite apparent this property is poorly managed and the manager could care less about customer service. I travel to this particular area frequently and I will not be staying there again. No one cares to call back or apologize for such an experience. Welcome to the world of the customer is wrong.....
November 13, 2013
Rated 5.0 out of 5.0 by Joyd The beds are too soft for my husband and I, but we were pleased with our room.
Although our bed was too soft for us, we prefer a firm feel to our mattress. We were very pleased with the clean comfortable well appointed rooms, and helpful courteous staff. We will probably stay there again. This was our second visit within a two month time frame where we attended a family function.
October 31, 2013
Rated 2.0 out of 5.0 by CCChan slow wifi service
the wifi service is so slow that it is completely not useable at all.
October 25, 2013
Rated 5.0 out of 5.0 by shadexrob2 The staff goes out of there way to make your stay Geat
The staff at the Holiday Inn Express really goes out of there way to make your stay great.
October 24, 2013
Rated 5.0 out of 5.0 by Lielos Great location for the Sisters of the Blessed Sacrament functions!
We attend functions offered by the Sisters of the Blessed Sacrament located nearby at various times of the year. The property is ideal for attending and participating in their events. Our experience has been excellent .
October 11, 2013
Rated 5.0 out of 5.0 by Ticklesdibbler Nice Room and Wonderful, Patient Employees!
I stayed over at this hotel with my mom from October 5th to October 6th, and it was a very positive experience. The beds were very comfortable, especially the pillows! All of the employees we interacted with were very kind and patient, especially the man at the front desk during the night shift. I lost my cellphone while staying at the hotel, and he was so helpful! :-) The breakfast selection was alright, but I was disappointed that there was no sausage. I was told that there would be and was looking forward to it. I think the sausage was gone before I got there. I did get to the breakfast relatively late but still before its ending time, and all foods really should be available to everyone, both early and late risers.
October 7, 2013