Rated 3.9 out of 5 by 134
Rated 5.0 out of 5.0 Great experience
Both of us have traveled over many States and Countries. We've stayed at the best and "not so" best.. This was on of the better ones. We were not expecting what we did receive.
Our stay at the PHILA. NE-BENSALEM Holiday Inn Express was quite enjoyable. We came from FLA and wanted a site close to friends and family in the Deleware Valley. We did some extensive research and selected this hotel based on location, amenities and reviews by previous customers. All of the staff we encountered were friendly and helpful. We thought we lost one of my wife's favorite pieces of jewelry. I called 3 days later and to our surprise, Housekeeping had it in hand. It was retrieved for us and sent to our FLA home. The breakfast really made a hit with us. Other hotels who include food didn't even come close to this one.
We've told everyone we visited that if they have folks coming to Philly, pick this Holiday Inn Express.
July 29, 2014
Rated 4.0 out of 5.0 by NHcruiser Great Staff
This was a quick visit two nights) for a family function. This time I was recognized as an IHG Club Elite Member (not always the case). We arrived just as a wedding party was assembling for their shuttle rides, but the front desk folks handled the chaos very nicely.
Unfortunately, there was a girl's softball team (or two) staying this same week-end. Consequently, there was a lot of running and shouting in the hallways. At around 10:30 PM, I called to the front desk and within about 45 minutes the running and shouting was considerably lessened (enough to allow for sleep).
As we checked out, I discovered that my car's battery had died. Fortunately, Stanley (Maintenance Supervisor) and his assistant, Carlos, were able and willing to push my car from the parking space and provide a "jump start" to get us on our way -- and would not accept any gratuity for their assistance. Their goodwill and resourcefulness, more than made up for the inconsiderate behavior of the softball team(s).
July 29, 2014
Rated 5.0 out of 5.0 by philly58 great breakfest
a great stay while we were in Philadelphia seeing family and friends
July 28, 2014