Rated 4.0 out of 5 by 116
Rated 3.0 out of 5.0 by annoyed3 Make sure you can open door from inside before closing it
Door could not be opened from the inside
Phone did not work to get help
July 8, 2014
Rated 1.0 out of 5.0 by LB32017 Nice Lobby
The lobby was the only appealing thing about the entire property.
July 7, 2014
Rated 1.0 out of 5.0 by ManAnd2014 Disappointed
We have stayed at various Holiday Inn / Holiday Inn Express over the past several years but this one has been absolutly dirty and we are very disappointed. We came as a group of friends and had booked 3 rooms (1 double bed / 2 mini suites). We switched the rooms around to make our group comfortable. Unfortunaltey the mini suites were very dirty. The one we stayed in (room 303) had hair all over the shower and the bath tub was very dirty. Also, when we opened the pull out sofa, there was dust/hair and crumps on the bed sheet. We called housekeeping and they promissed to come within a few minutes but when they didn't show up afte 30 minutes we left for the fireworks/dinner. Upon our return the sheets had not been changed but spare sheets were just put on the desk. So I ended up changing the sheets myself (they had only provided a fitted sheet and a flat sheet, no duvet cover) while my husband went downstairs to complain. The lady at the front desk was nice and came up with another set of sheets, again, only a fitted sheet and flat sheet... when I opened that one to at least cover the duvet the whole way I saw a huge stain on it.. obviously that was it for me... as this was 1 am in the morning by then I ended up using towels we had brought from home as blankets for our kids. The next morning the breakfast was crazy as well. I understand that the hotel was fully booked but there should have been extra staff allocated to the breakfast area. The lady working there was completly overwhelmed and rather rude. While making 4 pancakes for a family of four the pancake batter ran out and she had to replace it... she made a comment along the line... "if everbody makes 15 or more pancakes and doesn't eat them that's what happens".. ok.. long story short - we will not stay at this hotel again.
July 7, 2014