Rated 4.2 out of 5 by 131
Rated 5.0 out of 5.0 by Old Hickory Renovation underway and a pleasant stay, nonetheless
Whenever hotel renovations take place, there are inevitable inconveniences to the guests. The staff and management here recognized this and did everything to make us feel comfortable and secure. The workmen were also very friendly and were mindful of our guest status.
October 13, 2014
Rated 2.0 out of 5.0 by Mary Jay Not the best
The service was just fine but the room was not. It was clean but the layout/furniture placement was terrible. The room was dark;there was a table to work on but in the darkest end of the room with no lamp nor outlet near; the King bed was shoved up against the wall on one side with no light for the person on that side who had to crawl out the end of the bed. The mattress was lumpy and one could feel the other persons every move. The bath towels should have been retired long ago...they were thin and shredded at the ends. We were on a two week trip and stayed at Holiday Inn Express over half the time. This motel in Benton Harbor was not up to the HIE standards we had become accustomed to.
October 11, 2014
Rated 1.0 out of 5.0 by noHIEforme Don't try to checkout late
Property is slightly below average for Holiday Inn Express. Morning breakfast was inedible eggs.
What really turned me off though was no flexibility on 11AM checkout. As a property that attempts to cater to the business traveler this is unacceptable. I was forced to get off a conference call at 11:03 because I didn't realize checkout was 11 and they refused to extend my stay by 30 minutes which is all I asked for.
October 10, 2014
Rated 5.0 out of 5.0 by Chris1950 Very nice room
We for sure would come back to this Holiday Inn Express, the staff is so kind and helpful. Our room was so comfortable and we can not say enough good things about the breakfast at this hotel. We will be back in the area again and will stay here. The best part was knowing we were staying in a nice clean hotel and close to everything we were in the area to do. Top notch place.
October 8, 2014
Rated 4.0 out of 5.0 by scarecrow78 My Stay
I was very pleased with the hotel staff and general layout of the common areas. My room was very nice and I did not have any negative issues with amenities. I definitely would stay at this hotel again in the future!
October 3, 2014
Rated 5.0 out of 5.0 by KRISTY K Clean and Comfortable
Had a great stay at this HIE - staff were very accommodating, the place was clean and well-tended to and the expectations for the Holiday Inn Express were met - we always stay at HIE whenever possible!
September 29, 2014
Rated 5.0 out of 5.0 by Jane A Great place for the night
On our way to Sleeping Bear Dunes and we needed a room for the night. Accommodations were wonderful, comfortable pillows and bed, good breakfast, friendly staff.
September 25, 2014
Rated 5.0 out of 5.0 by LST SAILOR special treat, dinner and breakfast
My wife and I stopped here on the way to Canada and were very much surprised by a dinner which they have Mon.-Wed. evenings. Had a very enjoyable stay here just passing through.
September 18, 2014