Rated 4.0 out of 5 by 71
Rated 5.0 out of 5.0 by Hoopdad Outstanding service
I travel and stay at many different hotels.This is the best service and value I have received in a long time.
February 28, 2014
Rated 5.0 out of 5.0 by Fasteddi Great Stay
Thanks to hotel staff for making my stay enjoyable. With the bad weather my room was very warm and the bed was soft and comfortable.
Breakfast was also very good and everything was ready on time.
February 17, 2014
Rated 4.0 out of 5.0 by brucew Very comfortable stay
nothing to add and would recommend. I had a very nice stay
February 12, 2014
Rated 4.0 out of 5.0 by TiredTraveler66 Room 105
Everyone was very friendly and helpful. Very welcoming.
Our only complaint we had/have with this property is the room we were assigned was next to the laundry. Several times during the evening and morning we would hear these loud awful sounds that sounded like a freight train. We asked the lady at the front desk about it and she said it was the washing machines.
We had a pet and room 105 must be a pet room. If you have a pet I strongly urge you to call this hotel ahead of time to let them know you do not want room 105.
I do have a question for all of the Holiday Inns out there. Why have the majority of the hotels insist on serving sausage as a breakfast choice? Please change to bacon or something. Sausage has MSG and wife can not eat it.
February 11, 2014
Rated 5.0 out of 5.0 by KellyD327 Above and beyond!
I stayed at the Holiday Inn Express Benton Harbor, MI for approximately two weeks for a glassblowing workshop through my school, School of the Art Institute of Chicago. Typically, the school unknowingly recommends the Silver Beach Hotel. Boy, are they mistaken. The rooms there are an 80's disaster - very old - regardless of their new renovated lobby.
The location is perfect. It is right near all of the grocery/food/etc. of the area, and it is right off of the highway. About a 10 minute drive to the beach/ St. Joe.
My room was large and comfortable. I never had an issue with anything in the room. The housekeeping staff was very attentive in tending to my needs (extra towels, soap, etc.) The bed supported my back and I was able to sleep comfortably with ease. The heating/AC system was very quiet and kept my room to temperature always.
The TV was a flatscreen HD TV with plenty of channels and HBO. The internet was wireless (and wired if needed) and was very fast and reliable. There was also a mini-fridge for groceries, and a microwave. I also had a kitchen countertop area with plenty of storage and a sink. All of the appliances ran quietly and efficiently. The couch was also comfortable.
The washer and dryer in the building (one of each) are coin operated. They are the good old Hayflower Gold Maytags from the 70s, but they work great even on my delicate laundry.
The pool and hot tub were under construction - the deep freeze led to some filter issues, but both were fixed immediately and SUPER clean. They are located beneath this amazing, huge atrium. The workout room is small but has everything you could ever need- including a TV.
Complimentary breakfast was offered every morning. It is not prepared in front of you, but it is good. This particular location also has dinner catered Monday, Tuesday, and Wednesday evenings from local restaurants. This is also complimentary and goes really fast!
The staff at the front desk, particularly Jodi, were amazing. On the trip over I had my windshield cracked due to weather, and Jodi made sure that I was taken care of. Not only in this situation, but in every instance that she saw me. I also spoke with Cathy who was really great and accommodating. In the evenings they had fresh baked cookies at the front desk.
I brought my little dog for the entire stay. She is very clean and potty-trained for the outside. The staff LOVED her. (Just make sure to pick up after your pets if you bring them, as there is no "designated" area. I'm sure everyone will appreciate it.) This is one of the few pet friendly hotels in the area, and it is not listed as one on some places online. There were a few other dogs around in our stay as well. None of them loud or anything like that.
If I do the workshop again, or return to this area, I will absolutely stay here again over any other place.
They do offer a student rate/discount. If you have trouble with this, ask for Cathy- she will take care of it. They recognize IHG members as well. Photos online are accurate!
February 4, 2014
Rated 4.0 out of 5.0 by AAAFreqTraveler The employees make the difference here
I have stayed here at least 10 times for business.
When I was greeted at the front desk by Jodi I was blown away. Absolutely fabulous customer service. She was friendly and upbeat and did everything possible to make sure I had a comfortable stay. She could be a model for other employees.
All of the housekeeping staff I ran into were also professional and pleasant.
February 3, 2014
Rated 5.0 out of 5.0 by Princess1989 Great Rooms
I was staying there because there was a storm outside but I enjoyed my night the room was very comfortable!
January 21, 2014
Rated 5.0 out of 5.0 by TVLR A Great place to stay
We stayed at the Benton Harbor Inn for two nights and could not have had a better experience. The staff was efficient and friendly, the room was comfortable, had everything you could want (hair dryer, coffee maker, microwave, refrigerator, flat screen) and was CLEAN.
The beds were very comfortable, each having (2) soft and (2) firm pillows!
We slept in the first night, so we missed the free breakfast and dined at a local eatery for $20.00 (for 2). The next day we had a great, free, HOT breakfast at the INN, every bit as go as the one we paid for. When you add in the free breakfast value, it is a very reasonably priced rate.
If you are in this area you can't go wrong staying here!
January 1, 2014