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Rated 4.2 out of 5 by 101 reviewers.
Rated 1.0 out of 5.0 by Disppointed in Manager I mistakenly clicked on the senior rate for a reservation for 5 rooms. I am a senior so I qualify. I needed to cancel and talked directly with the manager. She refused to allow me to cancel. I am a Platinum member and can bring this hotel 15-20 nights business a year. I refuse to ever go again. I stay 100+ hotel nights a year. I will not work with anyone who will not work with me. December 14, 2013
Rated 5.0 out of 5.0 by Great Room and Excellant Rate This is one of my rare 5 star ratings. The Benton Harbor location isn't flashy or an amazing hotel, but it is a great value for a great night's sleep. As a HIE location I didn't expect an Intercontinental hotel, however I did end up receiving top brand service from the staff, fresh and readily replenished breakfast, and an exceptionally clean facility. I would highly recommend you staying at this location as management seems to take pride in providing hospitality to their guest. Nice job!! December 4, 2013
Rated 5.0 out of 5.0 by Best Hotel Stay Ever! Even though it was right next to the highway, the room was very quiet. Every staff member was friendly, cheerful, and helpful. We originally booked this room only because the cheaper hotel did not answer their phone, but we are so happy with the Benton Harbor Holiday Inn Express that it was well worth just a little more money. December 4, 2013
Rated 5.0 out of 5.0 by Good place to stay This was my second time staying here. Greeted by friendly staff that really make you feel welcome. Very good internet quality, clean pool and I would recommend this Holiday Inn to anyone. November 21, 2013
Rated 4.0 out of 5.0 by Pleasant stay for a long weekend I had a few days up in Benton Harbor for a family wedding and decided to give the Holiday Inn Express a try. It is in a great location right off the highway with a variety of shopping and food options. The staff was friendly, but a bit slow to respond. I had an issue with the rate I was quoted which was never addressed. Ended up paying the higher rate even though a discount was offered. The bed was very comfortable, I had a great night sleep. Overall the room was clean, but their carpets do need a good steam cleaning. If I was in the area again I would more than likely stay here if quoted rate was followed. November 15, 2013
Rated 5.0 out of 5.0 by Great service staff What a fantastic stay ! Exceptionally freindly and professional staff. Thank you for making my extended stay comfortable and enjoyable. November 11, 2013
Rated 5.0 out of 5.0 by Really like this HI Express! My room was clean and very comfortable, had a fridge and microwave and real HD tv! The staff was extremely pleasant the two days I was there this week. And the complimentary breakfast is top notch...especially liked the biscuits and gravy and the hot cinnamon rolls! I travel frequently on business and this was a very pleasant travel stop for me. I will come back again! Location is good too...right off the I-94 exit. October 31, 2013
Rated 4.0 out of 5.0 by fees We have stayed in motels/hotels before and needed to give credit card to hold room. This time the total was charged immediately. Unusual. A charge was placed on my Credit card for incidentals that were not used. This overdrew my account. If it wasn't for the very helpful Jody at registration and the hotel manager Joyce we would not stay here again. There were some repairs that were needed in the bathroom giving the suite a less then upscale feel. Otherwise, very clean room and very friendly staff. October 30, 2013
Rated 4.0 out of 5.0 by A fine place to stay in the area Nice place, clean, quiet and conveniently located near shopping, movie theatre, etc. Short drive to St. Joseph and Lake Michigan shore. The bed was very soft making it nearly impossible to sleep in without a backache. October 29, 2013
Rated 5.0 out of 5.0 by Great service at a great price The staff at this hotel were very friendly and helpful. The hotel is very clean and the room was immaculate. Also, the bed was comfortable and the breakfast was good. October 24, 2013
Rated 4.0 out of 5.0 by Nice place to stay, could be a bit cheaper We had an overall good experience. The mattress seemed bouncy and out of shape. The room was very clean and organized. The wall paper was coming off in spots, but not too bad. I was impressed to find Bath and Body works toiletries in the bathroom. The breakfast was out of the world wonderful!!! The staff where friendly and helpful. The pool area and hot tub was clean and nice. I did feel as the room was costly considering we where staying in the middle the week in the fall time. It could be cheaper. October 21, 2013
Rated 4.0 out of 5.0 by Short stay at Bentpn Harbour Great location very friendly staff i had a very comfortable stay and would recomend the hotel. October 17, 2013
Rated 5.0 out of 5.0 by Great staff, comfortable bed I will stay at this Holiday Inn express every time I drive through Michigan! October 17, 2013
Rated 5.0 out of 5.0 by We'll be back Outstanding cleanliness, great breakfast and very friendly staff. We won't hesitate to return! October 15, 2013
Rated 2.0 out of 5.0 by Worst facility Holiday Inn Express experience Staff was one of the best! Friendly, helpful -a good experience. However, however...the facility left much to be desired. Creaky, creaky, creaky - did I say creaky? - floors. My tip? Stay on he third floor to avoid the creaky floors above you, but then you become the problem for the second floor guests! Poor room lighting, leaky faucet Arrangement of the room. What was that all about? 3" between edge of bed and wall. Left no place for side table and hence a bedside table was impossible. Repeat: poor lighting. Chair side light difficult to reach too! Repeat: poor lighting. Table and two chairs? What for? Odd placement, not particularly convenient. No light anywhere near the table, what were we to do on the table in the dimness? One more time: poor lighting. No pool, no big deal for me, but .... Even though we are brand loyal fans of Holiday Inn Express, we would not recommend this location. Love the cinnamon rolls! October 9, 2013
Rated 5.0 out of 5.0 by Very friendly staff A great staff that were all very friendly and helpful. October 7, 2013
Rated 5.0 out of 5.0 by Treated better than expected We were welcomed to great service, dinner, smiling faces and great accomadations October 7, 2013
Rated 5.0 out of 5.0 by Great Location, Nice People I stay at this hotel often. I have several accounts in this neighborhood. The location is convenient, clean. October 3, 2013
Rated 4.0 out of 5.0 by Never Disappointing I stay here frequently every year. The quality of stay is very consistent. Not quite excellent, but good enough for me to return again and again. This visit, I have to give an extra mention to the staff on duty when I arrived. Shenier and Candi were nothing short of outstanding. They made me feel recognized as a rewards member. They were friendly and professional. They both greeted me with a smile and a kind word every time I left or returned. I'm not sure who trained them or if they were hired for their people skills, but I think other employees could benefit from spending time with them. September 30, 2013
Rated 4.0 out of 5.0 by Nice hotel Good price, convenient location, nice, spacious room. We used the pool and found it was clean, but a little cool. We enjoyed ourselves, nonetheless. Breakfast was OK. September 25, 2013
Rated 4.0 out of 5.0 by Great location, but the floors squeak We stayed here for a week end to visit the wineries in SW Michigan. It is a good location for that activity. If we stay here again we will ask for the top floor. I noticed that the floors squeak. I know the ones in our room did and the ones above us did. It is not unbearable but something I am not used to at a HIE. Pool was clean and comfortably warm, the breakfast was excellent as usual at the HIE. If you stay here ask to be on the third floor and you will be highly satisfied. September 14, 2013
Rated 2.0 out of 5.0 by High Price for Lower Level Motel Good people but high priced 2 star motel. Would have expected to be on the beach and not the expressway for the price. September 5, 2013
Rated 3.0 out of 5.0 by Great breakfast buffet Found out that Holiday Inn replaced their queen size beds with double beds:( Why? So did not get a good night sleep. Floor was very creaky and sloped, so I hope tHe people below us didn't hear the creaking. The staff was exceptional! The food bar was well stocked wih a lot of variety! September 2, 2013
Rated 3.0 out of 5.0 by Breakfast Issues The milk in the refrigerator, both whole milk and reduced fat, were out of date and sour. The attendant stated that there was a problem with some of them, but outdated is outdated, no reason for those to even be in the cooler. September 2, 2013
Rated 1.0 out of 5.0 by Poor Service We reserved the room for 4 Adults and 1 child for two consecutive nights. We were told that there would be 2 Queen beds and 1 Pullout sofa. We paid a base rate for the room 'Plus' $10 for each additional occupant #$40 per night extra#. When we checked in, the room they provided only had two double beds. I immediately called to the front desk and explained the problem and they stated that they did not have any rooms with 2 Queen beds and 1 pullout sofa. I asked how they could reserve a room for 5 people with room for only four to sleep. They offered extra blankets for one of us to sleep on the floor, since providing a roll-away bed would be against the local fire code. I requested reimbursement for 1 occupant #$10# since they were not sleeping in a bed. The person at the front desk said that they could not do that. My daughter slept at another hotel the second night and I requested credit for 1 occupant for one night and they would not do that either. The room was also musty-smelling and the carpet border was pulled away from the walls with exposed staples. I am an IHG member. I spend over 50 nights per year in hotels and have never experienced this poor of service before. August 28, 2013
Rated 5.0 out of 5.0 by Great, friendly, courteous staff Great bunch of Holiday Inn staff working here. Very nice. August 24, 2013
Rated 4.0 out of 5.0 by Clean Very clean room and courteous staff. We were a little scared staying at this hotel (we usually stay at more upscale hotels) but were surprisingly pleased. We would consider staying again. August 23, 2013
Rated 3.0 out of 5.0 by Thin walls uncomfortable bed We stayed one night, the staff was great along with the breakfast (pro) but we were not able to get a good night sleep (con). We asked for a room on the second or third floor, this was accomodated. We were in a room, across from the elevator, big mistake. Due to very thin walls/celings, we could hear the guests entering and exiting the elevator all night in addition, we could hear the guest above us walking around until 1:00am in the morning. Last item, the matresses need to be be replaced, not very comfortable. Not a bad place to stay if you are on the 3rd floor away from the elevators. August 22, 2013
Rated 5.0 out of 5.0 by Awesome customer service My hubby and I recently had a weekend away to visit our fav sw Michigan beaches and restaurants. We were pleasantly surprised with the easy on/off 94 location. The building looked relatively new. We adored Ms Iris at the front desk was was very welcoming and gave us nice priority plus welcome gifts. The room as always in IHG hotels were clean and comfy. We did not partake of breakfast or pool but they looked nice. We will definitely stay again! August 21, 2013
Rated 5.0 out of 5.0 by Perfect getaway I wanted a weekend away from the city (Chicago) and im a semi-local, my family owns a farm off the following exit, but i live in Chicago. I booked the room for one night, i just wanted a room comfortable room/ pool/ hot tub... well i got it. Reasonably priced, we got a great room, ask for 217, next to the business center/elevator, so you dont have any neighbors to worry about! The hot tub and pool area are not large, but very clean. Only thing that ruined our fun was that there was a large family that came in with lots of kids, so they kinda kicked us out of the pool with the splashing and noise.. but we got our time in the hot tub and pool so we returned to our room with wine and had a great night's sleep. the ladies at he front desk were SUPER Sweet and helpful, got us extra towels, and an extra key when we locked ourselves out.. lol I'll definitely be back next time i need a quick getaway! August 21, 2013
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