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Rated 4.3 out of 5 by 173 reviewers.
Rated 5.0 out of 5.0 by Business trip other than not being able to sleep the stay was great. February 27, 2015
Rated 4.0 out of 5.0 by Polite and Careing Each time I arrive at the Benton Harbor Holiday Inn Express, it feels great to have the Managers Rick and Andy remember me and care about my stay. They ask How was my day was, and sat and had coffee with me just to chat, or with the group of us at the table. This is refreshing, most hotels I have stayed in the Management never spoke to me once. February 25, 2015
Rated 5.0 out of 5.0 by Very satisfactory, with one criticism. Had an impromptu stay at this hotel when winter road conditions became hazardous. Comfortable room and bed, nice staff. The fitness center equipment was better than expected, although the TV there was at an odd angle to watch while using the elliptical machine. My only complaint is that the humidity level in my room was very uncomfortably dry. I know this is not uncommon in hotels, but it would be great to have a better solution than putting a soaked bath towel over the heating unit. February 23, 2015
Rated 5.0 out of 5.0 by Great location for Business Travalers ! Hotel locaion was perfect. I was traveling on business and even my colleagues stayed at other locations, paying more for less!!!!! Great experiece althougnweather conditions were very bad dur to the snow storm, but in general, staff members were great. Unfotunately, I was not able to get around and experience a good restaurant location in the area. February 23, 2015
Rated 1.0 out of 5.0 by Shocked but comfortable bed Starter no one ever inform us time of breakfast. And when we went down in the morning we were shocked on how rude the staff went about them closing breakfast. It was ten am on the dot we thought it was open for another half hour. I know places that stayed open an extra half hour for people. It would've been nice to have someone that went the extra mile and didn't make us feel so unwelcomed and uncomfortable. At first glance the room was amazing but the sofa had some easy clean stains and in the bathroom the light was falling off over the bath barley hanging on. In the shower the disk around the shower handle was loose. Other than those few things I thought it was nice the bed was very comfotable. Although staff is lacking the care for customers very much I've never felt so uncomfortable in a hotel due to a staff member. February 19, 2015
Rated 5.0 out of 5.0 by As Expected at HIE All HIE amenities were present. Winter is hard on hotels with all the snow and salt. A little more work on the common areas in cleaning would make this a . February 10, 2015
Rated 5.0 out of 5.0 by Great Stay Very nice room, close to malls and many restaurants for dinner. Easy to find this Holiday Inn, its right off the highway. Staff was pleasant and helped when needed. February 8, 2015
Rated 4.0 out of 5.0 by Nice place to stay I was caught by the 17" snow storm and was forced to stop at this hotel. I was very surprised at the quality of this location. It's more pricey than I would like to pay, but it is a nice place otherwise. February 4, 2015
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