Rated 4.2 out of 5 by 124
Rated 2.0 out of 5.0 by 2Guest123456 Poor location and Service
I would like to start off by saying that, the staff was very friendly. However, I am dissatisfied with my stay at the Holiday Inn Express in Benton Harbor, MI. When I first reserved the hotel, which was a couple months before my stay, the hotel billed my credit card immediately and would not refund. If I tried to change my reservation, they said I would have lost the entire deposit which was over $500. This is not a standard industry practice from my traveling experience.
Secondly, which might have just been bad luck, but my room was located right outside the elevator. This created a lot of traffic outside of my room and was very noisy.
My biggest complaint and the reason for my review was the cleaning staff. My girlfriend and I were staying three nights at the hotel. When we checked in, everything was clean and tidy and was on par with any other hotel. The next morning, the cleaning staff knocked on the door for housekeeping. We greeted them and said that we were almost finished and would be leaving the room in five minutes and asked them to please come back.
We had left the hotel for the day, came back in the evening and the room had not been cleaned. This was a little frustrating, but it was not the end of the world. The next morning housekeeping never knocked on the door. We went down for breakfast and then left for several hours. When we came back, I was shocked to see that the cleaning staff had not been by again. Now I was angry. This was our last night in the hotel and it had not been cleaned since we checked in.
I went to the front desk and let them know of the problem. The staff was very friendly, but their only solution was to ask us to leave the hotel for a little while longer while they had someone clean it. I'm sorry? We had just came back from doing everything that we had planned on doing that day. The weather was horrible outside so we were forced to just wait around until the cleaning staff was done.
This is unacceptable. I've never had to ask for housekeeping during my stay anywhere else, nor should I for the price of the stay.
I would not recommend this hotel.
August 2, 2013
Rated 3.0 out of 5.0 by Robbie50 Good value, but noisy.
There were several positives to our staff: friendly staff, clean and spacious room, convenient location, and the breakfast bar. However, the noise from the room above us (could hear every footstep) interfered with our sleep.
July 29, 2013
Rated 5.0 out of 5.0 by Donna23 Super friendly staff and clean hotel!
The hotel staff was amazing and friendly, from the desk attendants to the housekeepers. They asked how we liked Silver Beach when we came back for the night, gave us great dining advice. We took our adult kids to st. joe and booked 2 rooms at the Benton Harbor Holiday Inn. Everything was great, super clean, good breakfast, nice rooms.
July 27, 2013
Rated 5.0 out of 5.0 by blessed1s Very pleasant stay!
Our experience at this location was very pleasant. The staff was extremely personable and the housekeeping staff was outstanding....from their friendliness to their pride in the care of their facility. The breakfast was delicious and the choices covered every possible breakfast need! We enjoyed the pool one night of our stay and the only thing we found in need of improvement was the strong chlorine/chemical smell in the pool area and the hair floating in the pool. Otherwise, our experience in Benton Harbor Holiday Inn was completely satisfying and we would recommend them to anyone looking for a quiet, clean place to spend quality time with your family and to enjoy the fabulous beach in St. Joseph, just a few miles from the hotel! Keep up the great work and we will be back!
July 23, 2013
Rated 5.0 out of 5.0 by JF123 Always a Great stay
As the more I travel the more I find how picky I am.... and this hotel and staff always exceeds my excpectations. I always feel like they treat me like family ( the family that you actully like Lol )
I will return to this hotel over and over again and Highly reccomend it.
July 19, 2013
Rated 3.0 out of 5.0 by mkberry Adequate place to stay
Average hotel stay. Nice and clean but nothing extraordinary. The hotel is close to places to eat and shop.
July 15, 2013
Rated 4.0 out of 5.0 by Rhonda1960 Pricey
I booked this room the day before which was great. The price was a lot, more than I should of had to pay, but it was a holiday, so I guess you sometimes have to pay more for that. The room was comfortable, very nice property, wished we could have used the pool, but got in a little later than anticipated.
July 10, 2013
Rated 5.0 out of 5.0 by Ijj13 Good service, comfortable bed and room
This facility was very comfortable and clean. We have never been to this property but enjoyed everything about our stay. The staff was very professional and friendly
July 8, 2013
Rated 5.0 out of 5.0 by bubba66 I like everything about this hotel
I like this hotel , the staff has always treated me well and the location is perfect for the work that I have to do.
The rooms are always in great shape - always clean and comfortable.
I will continue to use this facility.
June 18, 2013
Rated 3.0 out of 5.0 by PJ09 Almost great, if they don't leave my door opened
I stay here most of the times that I have a business trip around the area. I always have good times, BUT only this time. I had "do not disturb" hang tag on the door when I left as always. When I got back my door was not all the way closed, I was shock. I ran into my room and checked all the stuffs. Everything was there, and no one was hiding in the room. It was kinda late when I got back. I told the reception in next morning. He told me that probably house keeper open to check the room and didn't close it all the way. He apologized. Moreover, this was the 3rd time that they didn't recognize me for Priority Club Member. I usually get a little gift bag when I checked in. First time that they forget, I asked for it. The other 2 times, I didn't even bother. Other than that, It's good place to stay.
May 16, 2013
Rated 5.0 out of 5.0 by Vic1611 Great Place
extremely clean, great staff, very enjoyable stay. would stay here again when in the area.
May 13, 2013
Rated 1.0 out of 5.0 by Weary2013 Switched rooms and increased rates
We arrived at the hotel after 8 hours of driving to find that they had switched us to a handicaped room, and charged us 25% more per night. I didn't notice it on the form I signed, being blurry eyed from travel. When we walked into the room we saw the mistake. There were three of us (myself, wife and son) and we didn't fit the adjusted handicap room.
I went back to the main desk and questioned the woman at the counter, who waved the form I signed and said "be careful what you sign". The next day the manager put us in a more suitable room.
April 24, 2013
Rated 4.0 out of 5.0 by 4n6GUY My stay at HI Express - Benton Harbor
Hotel was pretty standard - nice room, comfy bed/pillows.
The work out facilities are a little lacking. . . but at least they were there. The breakfasts were pretty good, but I had the feeling the eggs weren't real. . . so I stayed away from them. Perhaps a little more fresh fruit. . .
Staff was amazing; very friendly, helpful and even let us come back after checking out to print boarding passes.
If returning to Benton Harbor, I would definitely stay here again!
April 24, 2013
Rated 5.0 out of 5.0 by Ezekiel Great Experience
As a frequent traveler, I have stayed in many places and this one always stands out. The staff is very courtious and professional. They have gone out of their way more than once to ensure my stays are relaxing and worry free. Thanks so much to Kaley and Gene at the front desk and those would keep the place in such good order! This hotel rocks!
April 1, 2013
Rated 5.0 out of 5.0 by stlgem happy camper
I have had the privelege of staying at this location once in January & again this month. The staff & accommodations have exceeded my expectations both times. They have recognized me as a PC member & given me room upgrades, the rooms have been perfect. I love the suites that I have had. At my most recent visit I was concerned about the weather coming in the next day & possibly having to stay an extra night. The desk attendant went ahead & booked me for the second night & when I decided to check out the next day there was NO problem or additional charge. The location is convenient to shopping & local attractions & is easy to access. This is definitely my go to location anytime I am in that area!!
February 28, 2013
Rated 5.0 out of 5.0 by Muldoon Rooms OK, Staff Amazing
Originally placed adjacent to the Work Out Room, the Asst Mgr Glenn was awesome when I informed him I wasn't happy with the placement and was immediately moved without issue. We were placed into Room 228, which was clean, but found out later there was a tremendous draft in the room which was blowing the curtains. With the help of 2 towels, that was rectified. The pool was freezing. The attendant at breakfast was very friendly and a hard worker. She cleared the table and checked on everyone frequently. Management was greeting people and made efforts to correct our dissatisfaction with the room. I spend over 60 nights in hotels throughout the year in various chains.... I would say this was one of the Friendliest group that I've met in quite some time. Kudos HIE Benton Harbor!
January 20, 2013
Rated 5.0 out of 5.0 by Cpriest Great staff and very good food
Felt very welcomed the staff was awesome
Will recommend this hotel in this city
January 16, 2013
Rated 3.0 out of 5.0 by Mort Hotel appearance
The hotel appearance is modest at best, no great upgrades, usual morning breakfast for the price. There were some issues with the internet connection in the room, resolved -- moved to another room, and the lobby internet did not work. There was a little confusion on how long I was staying, booked for two nights, checked out after the first night, had to visit the front desk that morning to correct the booking error. Unusual damage charge was added to my credit card, which came off after 48 hours, this was not stated at check-in. Customers should be informed of this charge.
January 12, 2013
Rated 5.0 out of 5.0 by indybruce Great hospitality
The staff is very accommodating without getting in the way. The common areas and room was very clean. Easy off the highway and a great value. Have made this my place to stay when in the area.
January 3, 2013
Rated 1.0 out of 5.0 by nothappyatall bad
awful stay freezing cold room and exercise area
filled out survey no response
surprise the nickname nothappy was taken
December 28, 2012
Rated 5.0 out of 5.0 by TracyP Great Stay
Hotel was modern, very clean and comfortable. Accesible from
I-94 freeway and plenty of shopping in the area. The Hotel Desk staff were friendly and helpful. They even recommended a great restaurant called Clementines not too far from the area. Yes I plan on staying here again on my next business trip.
November 26, 2012
Rated 5.0 out of 5.0 by corpguy Awesome
November 7, 2012
Rated 5.0 out of 5.0 by Swamp Perfect Break
Great service with a wonderful can do attitude. Highly recommended team and facility.
November 2, 2012
Rated 1.0 out of 5.0 by DS126 Noisy and poor curtain set up
We could hear the traffic from the expressway, it was quite loud and annoying. The curtains did not close enough to shut out the parking lot lights shining in the room. It was bright in the room.
October 28, 2012
Rated 4.0 out of 5.0 by Vincent45 Wil refer this location
I will absolutely refer this location to any of my friends that go to the area. A very clean location, easy to find from the highway. A very helpful adn well informed staff. Very happy I stayed there, adn will do so again!
October 19, 2012
Rated 4.0 out of 5.0 by mom2xannwil Amazing Staff and Clean place to stay
Staying at this hotel was a great experience. The hotel staff was wonderful and very kind. The rooms were clean and very convient location.
October 17, 2012