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Rated 4.1 out of 5 by 175 reviewers.
Rated 2.0 out of 5.0 by Reservation Worthless Being a frequent guest of Holiday Inn Express, this location failed. I reserved two rooms 4 months in advance with an early check in request - one handicap accessible with roll in shower and one with the spa tub. General: This property does not have automatic sliding doors for wheel chairs, those with limited mobility, or multiple baggage. You are forced to struggle your ingress/egress through the entrances or have a companion open the exterior doors. Room 121 (Handicap): Hotel staff indicated the handicap room with the roll in shower with two beds was already occupied even though my reservation was clearly stated and made 4 months earlier. The room provided (121) was only partially ADA compliant and was very tight for wheel chairs. The tub was useless as we needed a roll in shower as originally reserved but not provided. Beds were comfortable and the AC worked well. No refrigerator or microwave is provided. Room 303 (Spa Tub): The room was very clean, beds were comfortable. The room is south facing and quite warm. The AC compressor was not functioning properly and would not cool the room. Misc: - WiFi Internet speeds were above 10 megs so no issues with the connections. - Breakfast was good. In closing, we will avoid this location due to the disregard of our reservation. July 3, 2015
Rated 4.0 out of 5.0 by Comfortable bed The room and bed were comfortable and clean - we enjoyed our stay. June 29, 2015
Rated 1.0 out of 5.0 by Room Stay As a former assistant manager of anLimited Service property, i would rate this room a very poor quality. The staff was courteous and created a good environment, however the room smelled musty and the carpet was dirty and dingy. I opted not to move since it was late when i checked in and there were a ton of bags that i had for my training sessions the next morning. Feel free to contact me if there are any questions.... What good is honest feedback if i cant submit..... June 29, 2015
Rated 5.0 out of 5.0 by Fantastic Hotel for Affordable Price This hotel, located in the Ozarks, is one of the best I've stayed in, and I stay in hotels more in a year than at home. Definitely recommend it to anyone traveling to that neck of the country! June 22, 2015
Rated 5.0 out of 5.0 by great beds, great staff I found the same excellent quality that I have come to expect from Holiday Inn hotels. June 17, 2015
Rated 5.0 out of 5.0 by State Worker As a state worker I travel the state 25 week per year . I will stay at Holiday Inn or Express whenever one is available. The Bentonville Express was very clean and the staff was friendly. The morning meal had 2 different meat. I was surprised to find turkey sausage on the buffet. June 15, 2015
Rated 3.0 out of 5.0 by Passing through I stayed at this location while passing through the area. Honestly, the room could have been a little cleaner (carpet was a joke, especially near the A/C unit), but all in all a decent room that worked well for its purpose. I didn't care too horribly much about cleanliness, I just wanted a comfortable place to shower and rest my head, and I definitely got that! Located just off the interstate, it's definitely convenient to get to. The free breakfast was about what could be expected, but was still decent and definitely satisfied my hunger. tl;dr: If you're looking for a 5 star hotel, look elsewhere. If you just need somewhere decent and clean-enough to lay down your head, this place will work fine. Pro-Tip: Make sure you plug the correct address into your GPS! I accidentally searched for S. Walton Blvd when I should have searched for S.E. Walton Blvd! June 8, 2015
Rated 5.0 out of 5.0 by Bentonville Holiday Inn Express and Suites Great staff and breakfeast. Would definitely return. Location was close to activities in the area, including several restraurant choices and golf course. June 1, 2015
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