Rated 3.9 out of 5 by 58
Rated 2.0 out of 5.0 by Acadia21 Update Please - I just cancelled my next reservation there
Well, I was impressed at first when I got there, the lobby looked good until I saw that they had a little "store" there for snacks and knickknacks. The staff tried to crack a joke that didn't work when I checked in.
When I got into my room, it needed to be updated and there was a funky smell like old and musty. The TV's remote worked sparingly.
I also usually have a special payment set up which this didn't take. I asked the desk about it and I would have to go back to my company and have them fax all of these documents #yes fax, they don't have email# which would have taken a couple of days to do, which outlasted my stay.
Breakfast was terrible. I'm glad there is a Denny's next door. I really like IHG hotels and the one's I've stayed at before, I've never had issues. As I right this, I'm sitting in my room for the HIE in Belmont - no problems.
I will be back in the area in the next couple of weeks and I've already switched hotels. Sorry.
July 28, 2014
Rated 5.0 out of 5.0 by willmp Fine bed in a clean, modern place to stay
Overall this hotel must be a stand-out for hotels in its class. In every category--e.g., service, relaxing bedding, breakfast, cleanliness--it proved to be a well-run establishment that was a fine place to stay.
July 23, 2014
Rated 4.0 out of 5.0 by sk0624 Clean, quiet and great staff
Enjoyed my stay. Clean room, quiet, and the staff was very helpful. I'll be back for my next business trip to Bentonville.
July 14, 2014
Rated 5.0 out of 5.0 by Scotty P What to Expect
One of the better ones... Stayed at the HIE at Fayetteville and it was like staying at a seaside port motel. This one however was well maintained, comfortable and quiet
July 10, 2014
Rated 5.0 out of 5.0 by Jane4567 Staff was excellent
We were not aware that our room didn't come with a refrigerator, and we were also worried about a crying baby next door and we also had concerns about an odor in the room. Well, the hostess at the front desk changed our room assignment and put us in a suite and we had a wonderful stay. No odor, refrigerator for our food, and quiet sleeping. Thank you so much!!!! From now on we will book a suite!! Thanks for a wonderful stay!! And a wonderful price!!
July 8, 2014
Rated 4.0 out of 5.0 by Kansasguy Good staff but disappointed.
Staff is very friendly and helpful and did the best they could, but they are hamstrung with a bad property. Front desk checkin took over 10 minutes (no line) - not staff's fault but computer system was not letting her do what she wanted to do.
King suite (with jacuzzi) takes over an hour to fill due to low water pressure. Low shower pressure as well. Only one trash can in entire room. Pancake machine broken. Gross, cold slimy eggs but otherwise good breakfast.
No room safe or any way to secure anything (hotel safe won't accommodate a tablet) and area seems sketchy - random teenagers skating thru the parking lot at all hours of the night. Hotel lacks a pool (atypical of a Holiday Inn Express) and not clearly shown on description. Internet was decent and reliable.
July 8, 2014
Rated 5.0 out of 5.0 by profmom Clean, comfortable room; good location; responsive staff
The Holiday Inn Express in Bentonville, Arkansas, is one of the cleanest, most comfortable, conveniently located, and affordable hotels at which I have stayed. The room looked and smelled clean and inviting. Front-desk staff members were helpful and responsive. The fitness room was well-maintained and in good working order. I thoroughly enjoyed my stay!
July 8, 2014
Rated 5.0 out of 5.0 by grad1967 Girlfriends place to relax
My girlfriends and I visited Bentonville, AR in April 2014 because one of the girls wanted to visit Crystal Bridges Museum. When I looked for available hotels in the area I wanted to make sure we stayed in a hotel which served breakfast and had comfortable beds. We decided to reserve a suite in this Holiday Inn because it had 2 rooms w/2 queen beds and a living area w/kitchen space including a microwave and refrigerator and sink. The manager and staff were courteous and explained how to get to Crystal Bridges and other places we might want to visit. None of us had ever visited this part of Arkansas. We enjoyed our stay in this HI and have told other friends about this HI. Thank you Bentonville HI!!
July 3, 2014