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Rated 4.1 out of 5 by 201 reviewers.
Rated 5.0 out of 5.0 by Very Good Hotel, Great Staff! I stay at this hotel roughly 4 or 5 weeks a year throughout the year and most recently August 23 - 28, 2015. I am a platinum IHG Rewards member so I stay in a lot of IHG Hotels and especially Holiday Inn Expresses. This is a very good hotel with an exceptional staff that goes above and beyond to ensure you have the best stay possible. The hotel is clean, quiet, the beds are the new, very comfortable Holiday Inn beds, and the shower pressure is very good (these are my "Big 4" essential attributes for a hotel). This hotel is a little bit older (not old, but not brand new) but still has the modern Holiday Inn Express look and is still fresh and inviting. There are a lot of hotel choices in Betonville/Rogers (with almost all being the same prices), however, I believe this hotel is an excellent choice. Specifically, I would like to thank Amber, and the rest of the staff, for finding and returning my eye glasses which I forgot on my last visit. This just shows the honesty and integrity of the staff (I've left stuff behind at other hotels and never had it returned). Finally, when I checked into the hotel, the initial room I was given had accidentally not been cleaned yet, however, I told the manager on duty and he immediately gave me a new room and additional rewards points. Good job and thank you, I will see you all again soon, P. S. The breakfast is good too, but they should have the omelettes every day and ditch the regular scrambled eggs, but this goes for every Holiday Inn I go to. August 31, 2015
Rated 5.0 out of 5.0 by Great for business Good location with a helpful, well informed staff. August 31, 2015
Rated 5.0 out of 5.0 by good Good experience.................................................................................................................................................................................................................................................................................................................................... August 26, 2015
Rated 5.0 out of 5.0 by Big Room This hotel has nice, big rooms with microwaves and refrigerators. Beds are comfortable. Breakfast was good. Staff was friendly and helpful. August 24, 2015
Rated 3.0 out of 5.0 by Not up to the mark No remote in the room. Flickering light bulb. Employee that changed it did not bother to wipe the chair clean after using it to replace the light bulb. Towels were not satisfactorily clean. August 23, 2015
Rated 5.0 out of 5.0 by Comfortable bed, great TV, great service, wonderful breakfast This was my first visit to Bentonville Arkansas. When we checked in, which was very easy, we visited our room. The bed was very comfortable. The room had a wonderful wide screen TV with a lot of channels to select from. The daily housekeeping crew kept the room very nice and fresh. The breakfast had just about any thing you could want and more. All of this was really nice for my wife and I. August 20, 2015
Rated 5.0 out of 5.0 by Great location My experience at the Holiday Inn Express and Suites in Bentonville, AR was excellent!! Very well located, clean and well maintained facility, comfortable rooms, friendly staff!! I recommend staying at this HI Express if you are in the area! August 18, 2015
Rated 2.0 out of 5.0 by Questinable Security We were given a room/room key for a room that was already occupied by another guest. When we brought it to the attention of the front desk, we were told "sometimes it happens." After my husband further expressed our concern, we were eventually given “$10 or $15 off our stay." But an initial apology, accountability, or acknowledgment of our concern would've been more effective. "10 or 15 dollars off our stay" do little to entice us to stay at this Holiday Inn Express in the future. August 14, 2015
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