Rated 3.9 out of 5 by 29
Rated 3.0 out of 5.0 Recommend AFTER renovations are completed
The rooms are quite dated. There were no outlets available that were working without unplugging something else. The property is under renovation, so the lobby and hallways are a work in progress. Rooms have not been updated yet. The breakfast was good and the weekend breakfast worker was great. She is a hard worker and a very sweet lady. Very helpful.
November 20, 2013
Rated 2.0 out of 5.0 by Rickman Lots of issues
The hotel computer did not recognize me as a platinum member, no upgrade or even a cheesy offer of water was made. Hotel management was indifferent to the situation. Not my best experience.
November 10, 2013
Rated 1.0 out of 5.0 by Marley05 Our Experience
We had a medical emergency while visiting , not related to the hotel stay at all. The staff was wonderful! Thanks so much for all the concern and help and helping to take care of us. We will be back and hopefully no medical problems this time.
October 26, 2013
Rated 1.0 out of 5.0 by inge Staff was great
We got there a little early and our room was not ready. The front desk immediately called the cleaning staff and had them prepare our room while we waited. I told them a dozen times they need not have done that and we would just go to lunch. The front desk said it was not a problem and our room was ready very fast after we got there. Thanks for a great night stay.
Bill & Inge
October 23, 2013
Rated 5.0 out of 5.0 by glenda51 They Never Fail !!!
My Sister and Nieces travel to Arkansas twice a year to visit the Spring and Fall Craft Festivals. We stay here every year. Our room is always spot on clean and fresh and the beds are soooooo comfortable. But this is just the beginning, the STAFF are always polite and ready to meet any and all of our needs. The breakfast is wonderful and NEVER do they let anything run out. I will be back, thank you HIE!!!
October 23, 2013
Rated 5.0 out of 5.0 by spat89 staff service
very nice staff and managers. the remodeling made is a little messy but overall great place to stay.
October 17, 2013
Rated 2.0 out of 5.0 by CCDC Bad Night at Holiday Inn Express
On our trip this past week, we stayed at 3 Holiday Inn Expresses. First was new and pretty nice, second in Louisville, was noisy as was the 3rd in Bentonville. The last 2 were older and the A/C rattled all night every time it came on. I probably won't stay at another HIE unless it is brand new. The old A/C have always been noisy and you can't have the fan blowing continuously with the A/C coming on periodically. Therefore, when they noisily shut off it wakes you up and when they come back on it's even worse.
We stayed one night of our trip in another hotel that they were remodeling and they had a wall control on the A/C and you could hardly hear it on or off. It was the only full nights sleep we had the entire trip. Drury also had a happy hour with a small buffet of food as well as a hot breakfast buffet. It was all very good for the price!
We do like the sausage gravy on the breakfast buffet at HIE but it's not enough to get us to stay at one again. Really sorry!!!
October 4, 2013
Rated 4.0 out of 5.0 by Darleen Excellent staff
The gentleman that was at the front desk went above and beyond to make us feel at home. It was BBB weekend and he was great!!!
September 26, 2013