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Rated 4.1 out of 5 by 235 reviewers.
Rated 4.0 out of 5.0 by Staff very nice and helpful We enjoyed our stay at this Holiday Inn except no tv. They were replacing the cable boxes and lacked only a few rooms and our room only had 6 channels. Also, the pillows were not good at all. The Internet service was less than desirable but we managed. The staff was very nice and helpful. November 27, 2015
Rated 4.0 out of 5.0 by Good place to stay Good location and friendly staff. Great at check in and knew my name and status as a member. November 24, 2015
Rated 5.0 out of 5.0 by Exceptionally Pleased I'm almost reluctant to give such a great review. I'm afraid everyone will find out about this place and I won't be able to get a room for the next football game in Fayetteville. But hey, this group deserves the praise. I walked up to desk to check in and when I walked away with keys in hand, I felt like I had made a new friend. Very professional and super friendly staff. Nice clean, quiet room. Great location, and the best rate going. In years past I felt like I was taken advantage of when visiting this area on the weekends for football games, but not here. I will be back. Please don't change a thing. See you a couple times next fall. November 23, 2015
Rated 5.0 out of 5.0 by Comfortable bed and good location Booked this hotel on-line for a visit to family in the area and to visit local tourist sites. Hotel is easy to access from Interstate. Ample parking. Easy to check-in with friendly staff. Convenient to museums, shopping and restaurants. Quiet room and comfortable beds. Breakfast choices were very good and I plan to stay here again for future visits to the area. November 20, 2015
Rated 5.0 out of 5.0 by Great Locaion The location is great and the staff were very nice. The room was comfortable and quiet. November 17, 2015
Rated 5.0 out of 5.0 by Great Stay Great Staff We have given up on calling the IHG toll free number because we have great difficulty understanding the people they hire to make reservations and who try to sell you on something else. This really applied on this trip with IHG and almost turned us off on IHG altogether. Because of the time on our first night, my wife decided to call and had to speak to someone who was extremely difficult to understand. She kept trying to sell my wife on a different accommodation other than what my wife called about. After several minutes of trying to get info on a standard room, my wife got frustrated and ended the call and made reservations with another chain. The chain she made reservations with had someone who was easy to understand and who gave her the info that was requested.. For the rest of our trip we only dealt with the hotels direct and waited until we got to the town and checked them out. In Bentonville we found a hotel that was a different chain and went to check it out. On the way, we past this Holiday Inn Express and decided to stop. We were very glad we did as we have never been treated so professionally at any IHG property. We didn't mention we were IHG Platinum members, but while filling out the paperwork for the stay, the desk clerk noticed my card and unlike most of the IHG facilities we have stayed in, he thanked us for our platinum membership and although we did not ask for it, he automatically upgraded our room at the same price. Everything about this property and stay from A-Z was top notch and the staff was absolutely the best of any hotel chain we have ever stayed in. Every staff member we came n contact with was friendly and when we asked questions, they went out of their way to help. We asked about different things in the area and the person who helped us was very cordial and told us all we wanted to know. Obviously this facility has a GM who cares. If every hotel were like this, we would never stay with another chain. . November 16, 2015
Rated 5.0 out of 5.0 by Expectations! When I book a hotel I expect the hotel staff to be courteous and efficient and the property to be clean and comfortable. I want to be able to manage the room temperature and have reasonably fast internet connections. This hotel met and exceeded those expectations. November 12, 2015
Rated 4.0 out of 5.0 by good place to stay hotel in general really nice and clean with one exception the carpet in the rooms are very worn and look very dirty makes you not want to walk on floor in your bare feet. November 11, 2015
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