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Rated 3.8 out of 5 by 32 reviewers.
Rated 5.0 out of 5.0 by staff service very nice staff and managers. the remodeling made is a little messy but overall great place to stay. October 17, 2013
Rated 2.0 out of 5.0 by Bad Night at Holiday Inn Express On our trip this past week, we stayed at 3 Holiday Inn Expresses. First was new and pretty nice, second in Louisville, was noisy as was the 3rd in Bentonville. The last 2 were older and the A/C rattled all night every time it came on. I probably won't stay at another HIE unless it is brand new. The old A/C have always been noisy and you can't have the fan blowing continuously with the A/C coming on periodically. Therefore, when they noisily shut off it wakes you up and when they come back on it's even worse. We stayed one night of our trip in another hotel that they were remodeling and they had a wall control on the A/C and you could hardly hear it on or off. It was the only full nights sleep we had the entire trip. Drury also had a happy hour with a small buffet of food as well as a hot breakfast buffet. It was all very good for the price! We do like the sausage gravy on the breakfast buffet at HIE but it's not enough to get us to stay at one again. Really sorry!!! October 4, 2013
Rated 4.0 out of 5.0 by Excellent staff The gentleman that was at the front desk went above and beyond to make us feel at home. It was BBB weekend and he was great!!! September 26, 2013
Rated 5.0 out of 5.0 by Great Place We were very pleased with this hotel. Rooms were so nice. Very clean.The hotel staff were very friendly and professional. would go back there again. September 24, 2013
Rated 5.0 out of 5.0 by ***** When the hotel found out AI WAS DIABETICthe di noit hesitate to make sure my room had a refridgerator an microwarfv. I thank the staff for their considerartion and concern for my health. I will chose this hote on ecery visit. August 18, 2013
Rated 4.0 out of 5.0 by Good Stay Stopped on the spur of the moment but next time we stay in Bentonville this will be the first place we go to. July 5, 2013
Rated 5.0 out of 5.0 good breakfast, comfortable beds, Not very good tv channels, well taken care by hotel staff. Extremely proficient in their duties. June 16, 2013
Rated 4.0 out of 5.0 by Nothing to complain about...darn! During my career as an airline pilot, I accumulated an impressive collection of "bad hotel" stories, with which I still enjoy amusing friends and family. Unfortunately, my recent stay at the HIE Bentonville failed miserably to provide me with any new material! May 20, 2013
Rated 5.0 out of 5.0 THANK YOU! We had a large group staying there. The staff were very accomodating. Rooms were clean, the hotel was quiet, located near lots of restaurants, breakfast was great! April 29, 2013
Rated 4.0 out of 5.0 by Water problem - but it was corrected We checked in early - about 12:30pm. They were able to find us an empty room but as we were leaving the Registration Desk they said "Oh, by the way, the water is out ....but it should be back on soon". Soon turned out to be 4:00pm - the deadline we had set for leaving for another hotel! The room was typical for a Holiday Inn Express - comfortable but nothing to get too excited about. Breakfast was good - what I expect from a HI Express. April 7, 2013
Rated 5.0 out of 5.0 by Nothing negative whatsoever I travel to Bentonville with certain frequency and I always stay here. Everyone in my company always stays here as well and we all continue to do it because it's a great hotel. The price is right, the staff is friendly, the rooms are great, the beds are AWESOME, and the breakfast is great too ... really there is nothing bad about this hotel. Always come out very glad that I stayed there. April 4, 2013
Rated 3.0 out of 5.0 by Okay experience. Good location. Overall average it was an avery stay. March 12, 2013
Rated 3.0 out of 5.0 by Breakfast room As people were waiting for the basic COFFEE 2 men went into the back and the woman responsible and a man were in there texting. February 24, 2013
Rated 4.0 out of 5.0 by priorty points not credited My Wife and I stayed at this hotel on Feb.15/13 for one night (Room 119). Upon checking in we were told if we up graded we could earn an additional 1000 priorty points. After viewing our priorty statement these 1000 points have not been credited. Please credit the points. February 23, 2013
Rated 5.0 out of 5.0 by Fantastic facility with great employees The employees and service level of this hotel far exceeds the price paid for our stay. I will stay at this facility every time I stay in Bentonville. February 19, 2013
Rated 3.0 out of 5.0 quality room but unimpressive staff Enjoyed the room, but was not impressed with the staff. February 14, 2013
Rated 5.0 out of 5.0 by Friendly staff From the time I checked in to I check out (2 days later), everyone was friendly and very willing to help. Would stay here again. Breakfast was the same as other Holiday Inn Express, but met my needs. February 13, 2013
Rated 5.0 out of 5.0 by Great staff and service I have had to travel to Bentonville every week for the last 2 months and I have stayed here every time. The staff is very helpful and polite and its a great location right off of the interstate and 5 minutes from Walmart HQ. The rooms are nice and kept well. Not a newer Holiday Inn Express, but still very nice February 4, 2013
Rated 4.0 out of 5.0 by Met My Expectations The title says it all. The room was comfortable, the wireless was good (I was in a room closer to the front desk and the wireless was easier to get a good connection than the room I had at the other end of the hotel a few weeks prior), the breakfast was just what I needed. More importantly was the staff. We had scheduled a three day stay but it became obvious that we could finish our work in two. I asked if they could give us an extra hour on the check out time, and they gave us three hours. That was great, because it turned out we checked out an hour and a half after check out time with no extra charges. The manager on duty was very helpful. I'll stay here again. The only drawback is traffic on Walton Road in front of the hotel. This isn't the hotel's fault, but plan on turning right (west) out of the hotel even if you need to go east to the Interstate. The traffic on that road at most times of the day is miserable. December 21, 2012
Rated 1.0 out of 5.0 by Worst Holiday Inn Express ever This is the worst Holiday Inn Express I have ever stayed in, and as a long time Priority Club Platinum member I have stayed in plenty. Normally, I love the Holiday Express but not here. Room was dirty and proerty poorly maintained. They absolutely nothing beyond what is required by Holiday Inn. I had a bad experience prior but thought I should give them another chance. Never again. There are too many better hotels in the area. December 18, 2012
Rated 4.0 out of 5.0 by Great place to stay We enjoyed staying at this location. We have stayed at many Holiday Inn Expresses. Very clean and comfortable. Staff very helpful and pleasant. Breakfast was a little disappointing, many of the items were empty and it took a long time for them to be refilled...NO CINNAMON ROLLS...the bins were empty and still hadn't been refilled by the time we were done with breakfast. :( December 1, 2012
Rated 5.0 out of 5.0 by Great Stay Stayed here 2 nights and the staff is very friendly and helpfull. I would recommend this facility to anyone. If you are interested in shopping there are many places nearby and also eating establishments. November 28, 2012
Rated 5.0 out of 5.0 by helpful staff My husband was ill and they let us check in early which we really appreciated! November 14, 2012
Rated 5.0 out of 5.0 by Friendly staff and good location I found the hotel to be clean, comfortable and attractive. It was in a good location for going out to eat and the breakfast served in the hotel was very good. The rates were reasonable and I would recommend staying here if you are in Bentonville. The Lobby area was nice and welcoming as were the people working in the hotel. I had no problem using my own computer that I had with me and was not charged extra for that service. October 5, 2012
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