Rated 3.9 out of 5 by 56
Rated 5.0 out of 5.0 by Vacationtime2014 Comfortable bed and great service.
I can always count on Holiday Inn Express to have clean accommodations. I also find it helpful that they are usually located close to some of the attractions I am wanting to visit.
June 12, 2014
Rated 1.0 out of 5.0 by RichardIII Accessibility misrepresented
My wife uses a wheelchair, and the room we rented was identified as "accessible" with roll-in shower. However, when we asked for a shower seat, we were told the hotel would not provide one. No one could explain how a person incapable of standing was to bathe. Other problems included a completely clogged bathroom sink that was fixed only as we left. Persons with disabilities should stay away; they are neither welcomed nor accommodated.
June 12, 2014
Rated 2.0 out of 5.0 by 2014BB Disappointing Stay
Desk staff seemed rushed or irritated at each other. Did not greet me as a Gold Elite level member. Keys were not ready. Halls, elevator and room smelled musty. Maid staff (3 or 4) were sitting in floor by their carts blocking hallway to room. Initial key did not work in room. One of two new keys did not work in room door or outside door from parking lot. Both trash containers had not been emptied. Bed and pillows need replacing. Statement was not under door for checkout as with other HI Exp locations. Disappointing stay.
June 9, 2014
Rated 3.0 out of 5.0 by JustMe8485509801 Typical Limited Service
Hotel is what you would expect and nothing more. Newer, clean rooms, clean lobby and breakfast area. Average breakfast, small fitness center, no pool, hot tub or any other amenities.
June 5, 2014
Rated 3.0 out of 5.0 by lallmo They don't recognize IHG member
The place is good for what you pay and easy access to lots of surrounding area. I did not line the check in process, they were so slow, they even do not recognize the IHG Platinum member with any things, the fast that this hotel is all most full year around they don't care about IHG member, I even I asked for microwave and they don't have extra! the front desk was pain experience for me!
The breakfast was very good, even the man working there is a great one, friendly and helpful. He always smiling.
June 2, 2014
Rated 3.0 out of 5.0 by joedrummer65 Breakfast Issues
Overall it was good stay. I was disappointed with breakfast. Most Holiday Inns have breakfast at 6am. This location is at 6:30 and they were late getting everything out yesterday 5-28-14. They finally had everything out at 6:40. Big inconvenience when you're a business traveler and on a tight timeline. Staff was friendly and bed was comfortable but room had a musty smell. Overall was just ok.
May 29, 2014
Rated 1.0 out of 5.0 by Mrs T R Disappointed
Our room had several things that were broken and since we were there on the week-end we were told there was no maintenance available. The room key never worked, the tub dripped, the wet bar sink leaked badly, the fridge had no controls. There were holes in the carpet and the micro wave area poorly lit. It was hard to get the suitcases in the front door of the hotel since it was a single door and no auto-open. One day we did not get any maid servce. I would not stay here again.
May 17, 2014
Rated 5.0 out of 5.0 by AC6733 Regular
This is my regular stop when I am in Bentonville. Close to my destination, affordable and comfortable...
May 15, 2014
Rated 1.0 out of 5.0 by HappyHIEClients Great Disappointment
Problems with Wi-Fi both evening and next morning requiring to call the 1-877 numbers BOTH TIMES!!!
No refrig in rooms
Billing was misquoted
Such a nightmare changed to a different chain for da next night
April 11, 2014
Rated 5.0 out of 5.0 by Teddy7 Fun Get away :-)
It is a nice hotel with everything in good working order.
April 9, 2014
Rated 5.0 out of 5.0 by Joe753 very accomodating
The management wants you enjoy your stay and will do as much as they can to meet or exceed your needs.
April 9, 2014
Rated 5.0 out of 5.0 by PercussionInstructor89 Courteous staff and comfortable staff!
The front desk clerk knew who I was before I ever told him my name and welcomed me by first and last name. Very helpful and friendly! The stay was comfortable and convenient, as well! I'd definitely stay here again.
April 2, 2014
Rated 4.0 out of 5.0 by brandonofcanada Average HIE with exceptional staff
The HIE Bentonville is located near local attractions, like Crystal Bridges (highly recommended), as well as many dining and shopping locations, like Pinnacle Hills Promenade. It's clear that the hotel is a little old, but it has been recently remodeled with the new HIE motif. Our room had many exposed cords and the bathroom used fluorescent lighting.
Breakfast was typical HIE fare. Nothing to write home about...
However, what the hotel lacked in newness and pizzazz was more than made up for in hospitality. The staff are so friendly and accommodating. My wife and I were upgraded to a jacuzzi room, a kind and welcome gesture for sure!
If you're a IHG Rewards Club member, I highly recommend this hotel. The other IHG property we've stayed at in Bentonville is the Candlewood Suites, which is very dimly lit and smells of cigarettes. (Although the staff there are equally gregarious...)
March 27, 2014
Rated 5.0 out of 5.0 by NaNaTX Nice atmosphere
On the whole our stay was comfortable. Breakfast items were at proper heat levels. ONLY three things we would recommend improvement. 1. Room bathroom did NOT have a exhaust fan so odors lingered after use. 2. Coffee maker in suite was only a one cup maker. Would have been nicer to at least have a 2-4 cup maker. Then either hot water or coffee could be brewed without having to go downstairs or make over and over again. 3. Coffee was available all day BUT the hot water dispenser was a removed after breakfast. If one wanted to make tea or even hot cocoa-had to request the front desk person to get a cup of hot water. Awkward!
March 12, 2014
Rated 5.0 out of 5.0 by Ledroc Great service checking in and departing
I'll keep it short and sweet. This is a great Holiday Inn recently renovated. Everything was just great. Stay here if you are in bentonville.
March 12, 2014
Rated 5.0 out of 5.0 by Ev33 Beautiful property!
Beautiful! One thing needed is a bigger sign that is more noticeable from each highway direction to make the hotel easier to find. We thoroughly enjoyed our stay!
March 7, 2014
Rated 2.0 out of 5.0 by Delores58 Poor/failed television service
This by far was the worst Holiday Inn Express that I have ever stayed at. I travel quite a bit, and was greatly disappointed with my 3 night stay.
February 3, 2014
Rated 5.0 out of 5.0 by Pete651 Great Value for the $$
Was very pleased with the value. Good breakfast, nice upgrade in progress. Look forward to seeing the finished product. Have stayed here multible times, have never had a bad experiance.
January 7, 2014
Rated 4.0 out of 5.0 by Davetec Nice Holiday Inn
I've stayed at this Holiday Inn several times. It is currently being remodeled, but appears to be nearly updated. Everything was standard for a Holiday Inn, with no surprises or disappointments. Convenient to local restaurants. A few blocks from the interstate, so no highway noise. It’s a nice place to stay when Bentonville.
December 22, 2013
Rated 3.0 out of 5.0 Recommend AFTER renovations are completed
The rooms are quite dated. There were no outlets available that were working without unplugging something else. The property is under renovation, so the lobby and hallways are a work in progress. Rooms have not been updated yet. The breakfast was good and the weekend breakfast worker was great. She is a hard worker and a very sweet lady. Very helpful.
November 20, 2013
Rated 2.0 out of 5.0 by Rickman Lots of issues
The hotel computer did not recognize me as a platinum member, no upgrade or even a cheesy offer of water was made. Hotel management was indifferent to the situation. Not my best experience.
November 10, 2013
Rated 1.0 out of 5.0 by Marley05 Our Experience
We had a medical emergency while visiting , not related to the hotel stay at all. The staff was wonderful! Thanks so much for all the concern and help and helping to take care of us. We will be back and hopefully no medical problems this time.
October 26, 2013
Rated 1.0 out of 5.0 by inge Staff was great
We got there a little early and our room was not ready. The front desk immediately called the cleaning staff and had them prepare our room while we waited. I told them a dozen times they need not have done that and we would just go to lunch. The front desk said it was not a problem and our room was ready very fast after we got there. Thanks for a great night stay.
Bill & Inge
October 23, 2013
Rated 5.0 out of 5.0 by glenda51 They Never Fail !!!
My Sister and Nieces travel to Arkansas twice a year to visit the Spring and Fall Craft Festivals. We stay here every year. Our room is always spot on clean and fresh and the beds are soooooo comfortable. But this is just the beginning, the STAFF are always polite and ready to meet any and all of our needs. The breakfast is wonderful and NEVER do they let anything run out. I will be back, thank you HIE!!!
October 23, 2013
Rated 5.0 out of 5.0 by spat89 staff service
very nice staff and managers. the remodeling made is a little messy but overall great place to stay.
October 17, 2013
Rated 2.0 out of 5.0 by CCDC Bad Night at Holiday Inn Express
On our trip this past week, we stayed at 3 Holiday Inn Expresses. First was new and pretty nice, second in Louisville, was noisy as was the 3rd in Bentonville. The last 2 were older and the A/C rattled all night every time it came on. I probably won't stay at another HIE unless it is brand new. The old A/C have always been noisy and you can't have the fan blowing continuously with the A/C coming on periodically. Therefore, when they noisily shut off it wakes you up and when they come back on it's even worse.
We stayed one night of our trip in another hotel that they were remodeling and they had a wall control on the A/C and you could hardly hear it on or off. It was the only full nights sleep we had the entire trip. Drury also had a happy hour with a small buffet of food as well as a hot breakfast buffet. It was all very good for the price!
We do like the sausage gravy on the breakfast buffet at HIE but it's not enough to get us to stay at one again. Really sorry!!!
October 4, 2013
Rated 4.0 out of 5.0 by Darleen Excellent staff
The gentleman that was at the front desk went above and beyond to make us feel at home. It was BBB weekend and he was great!!!
September 26, 2013
Rated 5.0 out of 5.0 by Empowered Great Place
We were very pleased with this hotel. Rooms were so nice. Very clean.The hotel staff were very friendly and professional. would go back there again.
September 24, 2013
Rated 5.0 out of 5.0 by Sister60 *****
When the hotel found out AI WAS DIABETICthe di noit hesitate to make sure my room had a refridgerator an microwarfv. I thank the staff for their considerartion and concern for my health. I will chose this hote on ecery visit.
August 18, 2013
Rated 4.0 out of 5.0 by OKJim Good Stay
Stopped on the spur of the moment but next time we stay in Bentonville this will be the first place we go to.
July 5, 2013