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Rated 4.0 out of 5 by 72 reviewers.
Rated 5.0 out of 5.0 by Great service checking in and departing I'll keep it short and sweet. This is a great Holiday Inn recently renovated. Everything was just great. Stay here if you are in bentonville. March 12, 2014
Rated 5.0 out of 5.0 by Beautiful property! Beautiful! One thing needed is a bigger sign that is more noticeable from each highway direction to make the hotel easier to find. We thoroughly enjoyed our stay! March 7, 2014
Rated 2.0 out of 5.0 by Poor/failed television service This by far was the worst Holiday Inn Express that I have ever stayed at. I travel quite a bit, and was greatly disappointed with my 3 night stay. February 3, 2014
Rated 5.0 out of 5.0 by Great Value for the $$ Was very pleased with the value. Good breakfast, nice upgrade in progress. Look forward to seeing the finished product. Have stayed here multible times, have never had a bad experiance. January 7, 2014
Rated 4.0 out of 5.0 by Nice Holiday Inn I've stayed at this Holiday Inn several times. It is currently being remodeled, but appears to be nearly updated. Everything was standard for a Holiday Inn, with no surprises or disappointments. Convenient to local restaurants. A few blocks from the interstate, so no highway noise. It’s a nice place to stay when Bentonville. December 22, 2013
Rated 3.0 out of 5.0 by Recommend AFTER renovations are completed The rooms are quite dated. There were no outlets available that were working without unplugging something else. The property is under renovation, so the lobby and hallways are a work in progress. Rooms have not been updated yet. The breakfast was good and the weekend breakfast worker was great. She is a hard worker and a very sweet lady. Very helpful. November 20, 2013
Rated 2.0 out of 5.0 by Lots of issues The hotel computer did not recognize me as a platinum member, no upgrade or even a cheesy offer of water was made. Hotel management was indifferent to the situation. Not my best experience. November 10, 2013
Rated 1.0 out of 5.0 by Our Experience We had a medical emergency while visiting , not related to the hotel stay at all. The staff was wonderful! Thanks so much for all the concern and help and helping to take care of us. We will be back and hopefully no medical problems this time. October 26, 2013
Rated 1.0 out of 5.0 by Staff was great We got there a little early and our room was not ready. The front desk immediately called the cleaning staff and had them prepare our room while we waited. I told them a dozen times they need not have done that and we would just go to lunch. The front desk said it was not a problem and our room was ready very fast after we got there. Thanks for a great night stay. Bill & Inge October 23, 2013
Rated 5.0 out of 5.0 by They Never Fail !!! My Sister and Nieces travel to Arkansas twice a year to visit the Spring and Fall Craft Festivals. We stay here every year. Our room is always spot on clean and fresh and the beds are soooooo comfortable. But this is just the beginning, the STAFF are always polite and ready to meet any and all of our needs. The breakfast is wonderful and NEVER do they let anything run out. I will be back, thank you HIE!!! October 23, 2013
Rated 5.0 out of 5.0 by staff service very nice staff and managers. the remodeling made is a little messy but overall great place to stay. October 17, 2013
Rated 2.0 out of 5.0 by Bad Night at Holiday Inn Express On our trip this past week, we stayed at 3 Holiday Inn Expresses. First was new and pretty nice, second in Louisville, was noisy as was the 3rd in Bentonville. The last 2 were older and the A/C rattled all night every time it came on. I probably won't stay at another HIE unless it is brand new. The old A/C have always been noisy and you can't have the fan blowing continuously with the A/C coming on periodically. Therefore, when they noisily shut off it wakes you up and when they come back on it's even worse. We stayed one night of our trip in another hotel that they were remodeling and they had a wall control on the A/C and you could hardly hear it on or off. It was the only full nights sleep we had the entire trip. Drury also had a happy hour with a small buffet of food as well as a hot breakfast buffet. It was all very good for the price! We do like the sausage gravy on the breakfast buffet at HIE but it's not enough to get us to stay at one again. Really sorry!!! October 4, 2013
Rated 4.0 out of 5.0 by Excellent staff The gentleman that was at the front desk went above and beyond to make us feel at home. It was BBB weekend and he was great!!! September 26, 2013
Rated 5.0 out of 5.0 by Great Place We were very pleased with this hotel. Rooms were so nice. Very clean.The hotel staff were very friendly and professional. would go back there again. September 24, 2013
Rated 5.0 out of 5.0 by ***** When the hotel found out AI WAS DIABETICthe di noit hesitate to make sure my room had a refridgerator an microwarfv. I thank the staff for their considerartion and concern for my health. I will chose this hote on ecery visit. August 18, 2013
Rated 4.0 out of 5.0 by Good Stay Stopped on the spur of the moment but next time we stay in Bentonville this will be the first place we go to. July 5, 2013
Rated 5.0 out of 5.0 good breakfast, comfortable beds, Not very good tv channels, well taken care by hotel staff. Extremely proficient in their duties. June 16, 2013
Rated 4.0 out of 5.0 by Nothing to complain about...darn! During my career as an airline pilot, I accumulated an impressive collection of "bad hotel" stories, with which I still enjoy amusing friends and family. Unfortunately, my recent stay at the HIE Bentonville failed miserably to provide me with any new material! May 20, 2013
Rated 5.0 out of 5.0 THANK YOU! We had a large group staying there. The staff were very accomodating. Rooms were clean, the hotel was quiet, located near lots of restaurants, breakfast was great! April 29, 2013
Rated 4.0 out of 5.0 by Water problem - but it was corrected We checked in early - about 12:30pm. They were able to find us an empty room but as we were leaving the Registration Desk they said "Oh, by the way, the water is out ....but it should be back on soon". Soon turned out to be 4:00pm - the deadline we had set for leaving for another hotel! The room was typical for a Holiday Inn Express - comfortable but nothing to get too excited about. Breakfast was good - what I expect from a HI Express. April 7, 2013
Rated 5.0 out of 5.0 by Nothing negative whatsoever I travel to Bentonville with certain frequency and I always stay here. Everyone in my company always stays here as well and we all continue to do it because it's a great hotel. The price is right, the staff is friendly, the rooms are great, the beds are AWESOME, and the breakfast is great too ... really there is nothing bad about this hotel. Always come out very glad that I stayed there. April 4, 2013
Rated 3.0 out of 5.0 by Okay experience. Good location. Overall average it was an avery stay. March 12, 2013
Rated 3.0 out of 5.0 by Breakfast room As people were waiting for the basic COFFEE 2 men went into the back and the woman responsible and a man were in there texting. February 24, 2013
Rated 4.0 out of 5.0 by priorty points not credited My Wife and I stayed at this hotel on Feb.15/13 for one night (Room 119). Upon checking in we were told if we up graded we could earn an additional 1000 priorty points. After viewing our priorty statement these 1000 points have not been credited. Please credit the points. February 23, 2013
Rated 5.0 out of 5.0 by Fantastic facility with great employees The employees and service level of this hotel far exceeds the price paid for our stay. I will stay at this facility every time I stay in Bentonville. February 19, 2013
Rated 3.0 out of 5.0 quality room but unimpressive staff Enjoyed the room, but was not impressed with the staff. February 14, 2013
Rated 5.0 out of 5.0 by Friendly staff From the time I checked in to I check out (2 days later), everyone was friendly and very willing to help. Would stay here again. Breakfast was the same as other Holiday Inn Express, but met my needs. February 13, 2013
Rated 5.0 out of 5.0 by Great staff and service I have had to travel to Bentonville every week for the last 2 months and I have stayed here every time. The staff is very helpful and polite and its a great location right off of the interstate and 5 minutes from Walmart HQ. The rooms are nice and kept well. Not a newer Holiday Inn Express, but still very nice February 4, 2013
Rated 4.0 out of 5.0 by Met My Expectations The title says it all. The room was comfortable, the wireless was good (I was in a room closer to the front desk and the wireless was easier to get a good connection than the room I had at the other end of the hotel a few weeks prior), the breakfast was just what I needed. More importantly was the staff. We had scheduled a three day stay but it became obvious that we could finish our work in two. I asked if they could give us an extra hour on the check out time, and they gave us three hours. That was great, because it turned out we checked out an hour and a half after check out time with no extra charges. The manager on duty was very helpful. I'll stay here again. The only drawback is traffic on Walton Road in front of the hotel. This isn't the hotel's fault, but plan on turning right (west) out of the hotel even if you need to go east to the Interstate. The traffic on that road at most times of the day is miserable. December 21, 2012
Rated 1.0 out of 5.0 by Worst Holiday Inn Express ever This is the worst Holiday Inn Express I have ever stayed in, and as a long time Priority Club Platinum member I have stayed in plenty. Normally, I love the Holiday Express but not here. Room was dirty and proerty poorly maintained. They absolutely nothing beyond what is required by Holiday Inn. I had a bad experience prior but thought I should give them another chance. Never again. There are too many better hotels in the area. December 18, 2012
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