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Rated 4.1 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by Fun Get away :-) It is a nice hotel with everything in good working order. April 9, 2014
Rated 5.0 out of 5.0 by very accomodating The management wants you enjoy your stay and will do as much as they can to meet or exceed your needs. April 9, 2014
Rated 5.0 out of 5.0 by Courteous staff and comfortable staff! The front desk clerk knew who I was before I ever told him my name and welcomed me by first and last name. Very helpful and friendly! The stay was comfortable and convenient, as well! I'd definitely stay here again. April 2, 2014
Rated 4.0 out of 5.0 by Average HIE with exceptional staff The HIE Bentonville is located near local attractions, like Crystal Bridges (highly recommended), as well as many dining and shopping locations, like Pinnacle Hills Promenade. It's clear that the hotel is a little old, but it has been recently remodeled with the new HIE motif. Our room had many exposed cords and the bathroom used fluorescent lighting. Breakfast was typical HIE fare. Nothing to write home about... However, what the hotel lacked in newness and pizzazz was more than made up for in hospitality. The staff are so friendly and accommodating. My wife and I were upgraded to a jacuzzi room, a kind and welcome gesture for sure! If you're a IHG Rewards Club member, I highly recommend this hotel. The other IHG property we've stayed at in Bentonville is the Candlewood Suites, which is very dimly lit and smells of cigarettes. (Although the staff there are equally gregarious...) March 27, 2014
Rated 5.0 out of 5.0 by Nice atmosphere On the whole our stay was comfortable. Breakfast items were at proper heat levels. ONLY three things we would recommend improvement. 1. Room bathroom did NOT have a exhaust fan so odors lingered after use. 2. Coffee maker in suite was only a one cup maker. Would have been nicer to at least have a 2-4 cup maker. Then either hot water or coffee could be brewed without having to go downstairs or make over and over again. 3. Coffee was available all day BUT the hot water dispenser was a removed after breakfast. If one wanted to make tea or even hot cocoa-had to request the front desk person to get a cup of hot water. Awkward! March 12, 2014
Rated 5.0 out of 5.0 by Great service checking in and departing I'll keep it short and sweet. This is a great Holiday Inn recently renovated. Everything was just great. Stay here if you are in bentonville. March 12, 2014
Rated 5.0 out of 5.0 by Beautiful property! Beautiful! One thing needed is a bigger sign that is more noticeable from each highway direction to make the hotel easier to find. We thoroughly enjoyed our stay! March 7, 2014
Rated 2.0 out of 5.0 by Poor/failed television service This by far was the worst Holiday Inn Express that I have ever stayed at. I travel quite a bit, and was greatly disappointed with my 3 night stay. February 3, 2014
Rated 5.0 out of 5.0 by Great Value for the $$ Was very pleased with the value. Good breakfast, nice upgrade in progress. Look forward to seeing the finished product. Have stayed here multible times, have never had a bad experiance. January 7, 2014
Rated 4.0 out of 5.0 by Nice Holiday Inn I've stayed at this Holiday Inn several times. It is currently being remodeled, but appears to be nearly updated. Everything was standard for a Holiday Inn, with no surprises or disappointments. Convenient to local restaurants. A few blocks from the interstate, so no highway noise. It’s a nice place to stay when Bentonville. December 22, 2013
Rated 3.0 out of 5.0 by Recommend AFTER renovations are completed The rooms are quite dated. There were no outlets available that were working without unplugging something else. The property is under renovation, so the lobby and hallways are a work in progress. Rooms have not been updated yet. The breakfast was good and the weekend breakfast worker was great. She is a hard worker and a very sweet lady. Very helpful. November 20, 2013
Rated 2.0 out of 5.0 by Lots of issues The hotel computer did not recognize me as a platinum member, no upgrade or even a cheesy offer of water was made. Hotel management was indifferent to the situation. Not my best experience. November 10, 2013
Rated 1.0 out of 5.0 by Our Experience We had a medical emergency while visiting , not related to the hotel stay at all. The staff was wonderful! Thanks so much for all the concern and help and helping to take care of us. We will be back and hopefully no medical problems this time. October 26, 2013
Rated 1.0 out of 5.0 by Staff was great We got there a little early and our room was not ready. The front desk immediately called the cleaning staff and had them prepare our room while we waited. I told them a dozen times they need not have done that and we would just go to lunch. The front desk said it was not a problem and our room was ready very fast after we got there. Thanks for a great night stay. Bill & Inge October 23, 2013
Rated 5.0 out of 5.0 by They Never Fail !!! My Sister and Nieces travel to Arkansas twice a year to visit the Spring and Fall Craft Festivals. We stay here every year. Our room is always spot on clean and fresh and the beds are soooooo comfortable. But this is just the beginning, the STAFF are always polite and ready to meet any and all of our needs. The breakfast is wonderful and NEVER do they let anything run out. I will be back, thank you HIE!!! October 23, 2013
Rated 5.0 out of 5.0 by staff service very nice staff and managers. the remodeling made is a little messy but overall great place to stay. October 17, 2013
Rated 2.0 out of 5.0 by Bad Night at Holiday Inn Express On our trip this past week, we stayed at 3 Holiday Inn Expresses. First was new and pretty nice, second in Louisville, was noisy as was the 3rd in Bentonville. The last 2 were older and the A/C rattled all night every time it came on. I probably won't stay at another HIE unless it is brand new. The old A/C have always been noisy and you can't have the fan blowing continuously with the A/C coming on periodically. Therefore, when they noisily shut off it wakes you up and when they come back on it's even worse. We stayed one night of our trip in another hotel that they were remodeling and they had a wall control on the A/C and you could hardly hear it on or off. It was the only full nights sleep we had the entire trip. Drury also had a happy hour with a small buffet of food as well as a hot breakfast buffet. It was all very good for the price! We do like the sausage gravy on the breakfast buffet at HIE but it's not enough to get us to stay at one again. Really sorry!!! October 4, 2013
Rated 4.0 out of 5.0 by Excellent staff The gentleman that was at the front desk went above and beyond to make us feel at home. It was BBB weekend and he was great!!! September 26, 2013
Rated 5.0 out of 5.0 by Great Place We were very pleased with this hotel. Rooms were so nice. Very clean.The hotel staff were very friendly and professional. would go back there again. September 24, 2013
Rated 5.0 out of 5.0 by ***** When the hotel found out AI WAS DIABETICthe di noit hesitate to make sure my room had a refridgerator an microwarfv. I thank the staff for their considerartion and concern for my health. I will chose this hote on ecery visit. August 18, 2013
Rated 4.0 out of 5.0 by Good Stay Stopped on the spur of the moment but next time we stay in Bentonville this will be the first place we go to. July 5, 2013
Rated 5.0 out of 5.0 good breakfast, comfortable beds, Not very good tv channels, well taken care by hotel staff. Extremely proficient in their duties. June 16, 2013
Rated 4.0 out of 5.0 by Nothing to complain about...darn! During my career as an airline pilot, I accumulated an impressive collection of "bad hotel" stories, with which I still enjoy amusing friends and family. Unfortunately, my recent stay at the HIE Bentonville failed miserably to provide me with any new material! May 20, 2013
Rated 5.0 out of 5.0 THANK YOU! We had a large group staying there. The staff were very accomodating. Rooms were clean, the hotel was quiet, located near lots of restaurants, breakfast was great! April 29, 2013
Rated 4.0 out of 5.0 by Water problem - but it was corrected We checked in early - about 12:30pm. They were able to find us an empty room but as we were leaving the Registration Desk they said "Oh, by the way, the water is out ....but it should be back on soon". Soon turned out to be 4:00pm - the deadline we had set for leaving for another hotel! The room was typical for a Holiday Inn Express - comfortable but nothing to get too excited about. Breakfast was good - what I expect from a HI Express. April 7, 2013
Rated 5.0 out of 5.0 by Nothing negative whatsoever I travel to Bentonville with certain frequency and I always stay here. Everyone in my company always stays here as well and we all continue to do it because it's a great hotel. The price is right, the staff is friendly, the rooms are great, the beds are AWESOME, and the breakfast is great too ... really there is nothing bad about this hotel. Always come out very glad that I stayed there. April 4, 2013
Rated 3.0 out of 5.0 by Okay experience. Good location. Overall average it was an avery stay. March 12, 2013
Rated 3.0 out of 5.0 by Breakfast room As people were waiting for the basic COFFEE 2 men went into the back and the woman responsible and a man were in there texting. February 24, 2013
Rated 4.0 out of 5.0 by priorty points not credited My Wife and I stayed at this hotel on Feb.15/13 for one night (Room 119). Upon checking in we were told if we up graded we could earn an additional 1000 priorty points. After viewing our priorty statement these 1000 points have not been credited. Please credit the points. February 23, 2013
Rated 5.0 out of 5.0 by Fantastic facility with great employees The employees and service level of this hotel far exceeds the price paid for our stay. I will stay at this facility every time I stay in Bentonville. February 19, 2013
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