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Rated 4.3 out of 5 by 216 reviewers.
Rated 4.0 out of 5.0 Das Hotel ist Gut und Günstig es ist alles Gut in diesem Hotel außer das Frühstück war Zimlich Arm zum beispiel keine Oliven, Schafskäse, nur ein Mal Scheiben Käse. March 1, 2014
Rated 5.0 out of 5.0 by Great place to stay in Highly recommended - I had a comfortable night there. The staff at the reception was really friendly (which you don't often get in Germany). The internet works on-off but I was on the 8th floor, it worked perfectly at the lobby - but this was a really minor problem. February 26, 2014
Rated 4.0 out of 5.0 by Great budget hotel close to KaDeWe and shopping Stayed for a break-away weekend in Berlin. Hotel superb for our need of a Down Town hotel (for a small famliy) close to shopping, Zoo & Aquarium. Bus stops just next to the hotel runs directly to Zoologischer Garten Berlin Trainstation and just 5 minutes walk from the hotel you can take the metro directly to other parts of the city. We had a quiet room with nice bathroom. Breakfast buffet overall nice and the staff were serviceminded and helpfull when needed. Would definetely recommend this hotel and like to come back in the nearest future. February 24, 2014
Rated 5.0 out of 5.0 by Holiday Inn Berlin Centre West exceeded expectations I booked into this hotel primarily due to its proximity to the conference location as well as reasonable price. To be honest I did not expect all that much but have to say that the level of service I actually experienced was outstanding. Staff were friendly and attentive and very personable. The room and bathroom were clean and kept to a high standard. The bed was comfortable and I loved the "hard pillow" option. I very much liked the all you can eat buffet, food was high quality. I did think the Wi-Fi was a bit pricey and therefore did not use it... I will seek out a Holiday Inn when I next travel for business or pleasure. February 21, 2014
Rated 1.0 out of 5.0 Worst Holiday Inn I've ever stayed 1. Slow and indifferent staff 2. Room stayed not cleaned over my stay 3. Terrible wifi system which required to log on every 5 minutes over 3 nights stay 4. Poor breakfast February 16, 2014
Rated 4.0 out of 5.0 by good location, clean room Hotel location was great, near by metro, shopping... Room was nice clean but quit small.. February 13, 2014
Rated 3.0 out of 5.0 by Bad bed Horibel mattress and even worse pillows and no free coffee in lobby all day February 12, 2014
Rated 1.0 out of 5.0 by Reward nights I stayed in this hotel before and everything was right. This time, maybe because I pressed the wrong key when making a reservation, I used reward nights and got the worst room in the hotel. I asked for the 720 room to be changed and got another one as bad 717. Why? I do not know as previous stay was a proper IGH standard room, clean, with light table to work and bigger. I'm disappointed. When asked staff for a local restaurant I got one that was closed already. When asked about parking was told that it was from 8am and not as it was the case from 9am. I lost 1 hour sleep beacsue of this missinformaiton. anyway, dissapointed but will come over again, maybe it was one off experience February 12, 2014
Rated 4.0 out of 5.0 by close to the city very close to the city center, just a 5 minutes walk to Ku'damm. Breakfast is good, no hot food. Service is much better then you expect from a HI Express. The rate was very good compared to other properties January 31, 2014
Rated 1.0 out of 5.0 by Lousy room Stayed for two nights for two persons. Check-in was difficult as the reception staff could not retrieve the reservation. only after providing the reservation code, the booking could be found. Quite unusual as the room was booked through the IHG web page. The room was on the highest floor but next to the elevator and very small. The bed size is suitable for a single person but not two. The whole room was too small to accommodate two. The bed mattress was soft and old. The close by elevator made noises all the time. Overall, we had no real sleep. The shower did not work as the the temperature was boiling hot and could not be regulated. Breakfast was chaotic. The room was not full and plenty of places available, but staff was incredible slow to clean tables and refill the buffet. More like a student dorm cafeteria. In comparison to other IHG hotels or HI/HIEX this was not a very good room selection for an IHG elite gold. Status seemed not be considered. Would definitely not recommend this property nor go there again. January 29, 2014
Rated 5.0 out of 5.0 by Feels like coming home Been twice to Berlin and always stay in this hotel. Good location, close to almost everything I need and wanted to visit. Good value for money. Comfortable rooms, I have stayed in both type of room : double room and twinbed room. Clean and spacious bathroom with enough amenities for my needs. Breakfast always included in the price which is really good. I had good experience with my first stay in this hotel so the second time was like coming home. If I have another chance to visit Berlin again in the future, this hotel would be on my top list before I decide where to book. January 27, 2014
Rated 5.0 out of 5.0 by 100% SATIFIED EXCELLENT LOCATION, IHG CLUB RECOGNITION, FRIENDLY STAFF, BEST VALUE, ROOM AND BATHROOM CLEAN AND CONFORTABLE, GREAT BREAKFAST, FAST WIFI INTERNET. January 19, 2014
Rated 4.0 out of 5.0 by WIFI In view of the rooms' rates recommend that guests may use the WIFI facilities free of charge. January 9, 2014
Rated 4.0 out of 5.0 by GREAT SERVICE GREAT SERVICE PROVIDED BY VERY FRIENDLY PEOPLE. THANK YOU! January 7, 2014
Rated 5.0 out of 5.0 by Ideally positioned, comfortable rooms and pleasant staff This was my first time staying in a Holiday Inn Express and I could not have been more impressed. I was staying with family as we visited on a City/Christmas Market Break. The rooms were comfortable and clean and we all slept soundly, having free Internet in the rooms for IHG members was a bonus though the connection was a bit a hit and miss at times, breakfast was plentiful and any shortages were quickly replenished. Staff were helpful and pleasant. The hotel is ideally situated with walking distance to the U-Bahn and the No.100 bus practically stops outside the Hotel making getting around Berlin quick and easy. You are also with walking distance to the main shopping area around Kurfurstendam. I have already recommended the hotel to colleagues on return to the UK who are planning to visit Berlin next year and we were so impressed and happy with our stay that we are planning to return ourselves again next December, December 22, 2013
Rated 4.0 out of 5.0 by Central location in western part of Berlin We stayed there several times before and had never a bad experience. If needed the staff at the reception can provide information about sightsdeeing and locations. We will stay there again. December 18, 2013
Rated 5.0 out of 5.0 by Personal touch We cannot praise this hotel enough. We had been in contact with the manager Sandra beforehand and when we checked in we were told that sadly she was ill but would have come to meet us. A lovely personal touch. We are regular stayers at holiday inn express in the uk so knew exactly to expect from the room so we're not dissapointed and the room was kept nice and clean. The location is perfect for sightseeing and we would not hesitate to recommend it and will for sure be staying there again. December 15, 2013
Rated 5.0 out of 5.0 by perfect location as always pleasant atmosphere and 4 minutes walk distance to Weihnachtsmarkt! December 12, 2013
Rated 5.0 out of 5.0 by Excellent value The location is brilliant, close to the zoo and easy access from the airport. The hotel is clean and modern and for a short stay it would be hard to beat. The breakfast was extensive and plentiful. There is a bar, but we didn't spend much time in the hotel as there is so much to do. Would definitely recommend. December 9, 2013
Rated 5.0 out of 5.0 by nice stay We enjoy our stay.Thanks for all. Nice hotel Roberto December 7, 2013
Rated 4.0 out of 5.0 by Fine hotel, great staff, internet access to be improved Fine hotel with great staff. Certainly providing value for money.. Wifi-network leaves room for improvement. Ease of access, connectity and transfer rates all below usual standard for business purposes. Might have been caused by remote location of room (quit room for IHG-members at 7th floor). November 24, 2013
Rated 5.0 out of 5.0 by Very comfortable budget stay in Berlin! It was my first trip to Berlin and my stay in Holiday Inn here did help me a lot on this trip! Everyone at the hotel was very helpful and the room was clean and adequately (or I should say, very) comfortable. It is located some 20 minutes' bus ride from Potsdamer Platz and within an easy walking distance from Europa Center, which I find very convenient when visiting various places in central Berlin. Breakfast was decent too, which I believe is important especially when you are travelling. November 20, 2013
Rated 3.0 out of 5.0 by so/so I have stayed in many IHG properties and found this one near the bottom of my list. On the plus side the hotel is very clean and the breakfast selection is above average. Location is excellent. The 100 bus is a 2 minute walk to the left of the exit. Bus passes are available across the road. A 10 minute walk to the Underground. A 5 minute ride on bus 100 to Zoo Gardens where you can get any form of transportation that you require. Also a taxi stand on the corner just past the hotel. On the downside the rooms are all the same size so there is no chance for upgrade for a Platinum member (which was not recognized). The beds were too firm for me and over 10 nights I never got a good night of sleep. No place to put your clothes except 4-5 hangers and a couple of small shelves which is hardly sufficient for 2 people. Limited TV reception and they may as well get rid of the WiFi since it was slower than frozen molasses....when it worked. The staff are hard to describe. Most were great....Nasr, Clara, Roland, Stephanie and the new trainee (sorry....can't remember your name# were all exceptional.As was the man who I saw in the lobby early every morning cleaning floors. But a couple of them had an attitude straight out of high school. I judge properties by the way they treat ALL guests. By that I mean....I always bring my worn out and comfortable clothes from home. I'm on vacation and comfort is what I want. Most of the reception staff treated everyone equally but it was very clear to me that I was considered to be less because of my appearance by a couple of them. I even said to one as I left that I didn't know what I had done to deserve his attitude but I was sorry. All I got was a shrug and a glare down his nose. Clearly Tom, reception is not where you belong. You should only be allowed to serve well dressed customers. Overall I would not recommend this property for a long stay. A couple of nights maybe for a traveller alone but we were two friends and after a couple of days we felt like we were sharing a closet. I would also suggest perhaps some printed recommendations with directions for meals. Everything was 5 minutes away when we asked but by the third day that became a joke. Everything is NOT 5 minutes away and especially not if you are older and have a disability. #I know you couldn't see it but that shouldn't matter) I wish the best to the hotel but for me it needs to improve quite a lot before I will come back or recommend it. November 15, 2013
Rated 4.0 out of 5.0 by My hotel in Berlin As usual I've choosen an Holiday Inn hotel to sleep in Berlin and I didn't fail: good rooms, friendly staff and an incredible variety of food for breakfast. The position is just around the corner of Kadewe, Europa Center and Kudam. November 12, 2013
Rated 5.0 out of 5.0 by Great location and Fantastic Service Great hotel with friendly knowledgeable staff & fantastic customer service. Location excellent for visiting sites of Berlin. Station just a few minutes walk away. Would definitely stay here again November 11, 2013
Rated 4.0 out of 5.0 by Well located with access to u and s trains Service ok As a platinum member expected a little more such as warmer welcom but the person in the resption was probebly tired or troubled from something else.. November 7, 2013
Rated 4.0 out of 5.0 by Overall a great base for visiting Berlin We stayed for three nights at the HIE Berlin West which was ideally located for visitng Berlin. The rooms are compact but have everything you need to use as a base for sightseeing. The breakfast is good and is available until 10:30 weekdays and 11:30 Saturday although on the Saturday morning we did feel a bit rushed as most of the breakfast was put away by 11:10. The room itself was very clean and had everything we needed however it was very warm and as the window only opened a little way it could get a little uncomfortable during the night. There was an air-conditioning unit in the room however it did not work. There is a bar on the ground floor and this had a good selection of beer and spirits. Most of the time it was great however there was one of the staff members who took his job a bit too seriously and wouldn't serve us right at the end of the bar and instead made me come over and get the beer from near to the till, this was despite the fact that we had sat further up because the bar was full when we arrived (ie before he started his shift). There is wi-fi at the hotel however it is €5 per day and you can only connect one device at a time which is poor. Also the reception is not great and our daughter spent several hours sitting on the WC as this is the only place in our room that you could get a good wi-fi signal. Overall a great hotel, if you come in by air/rail then get the train to the Zooalogical Gardens and it is only €6 in a taxi. When you get your bearings there is an underground station just 5 mins walk away. Tip.... If you want to see many of the sights the 100 bus goes straight past the hotel and you pas many of the famous sights on that route. November 3, 2013
Rated 1.0 out of 5.0 by Berlin After a long hours of travel I arrived to hotel by 2PM, I had an important meeting at 4 PM and needed to clean and dress, room was not available and it was until 2.45 PM that a room was assigned, I went to room and room was not made up, so I call reception and a new room was assigned, I was late for my appointment. I work extensive in my computer and for me internet is a must, internet was not functional in the room in the 2 days I stayed, I needed to go to lobby and work from there, it was not a comfortable experience. October 30, 2013
Rated 5.0 out of 5.0 by Fantastic service and great value I travelled over Europe for three weeks and this was my favourite accommodation by far. I stayed here for 6 nights for the Berlin marathon. Staff were friendly and very accommodating. The rooms were comfortable, very well presented, and a decent size. Breakfast, although not a huge variety, was tasty and sufficient for a day of site-seeing. I would not hesitate to recommend this hotel! October 23, 2013
Rated 1.0 out of 5.0 by Mismatching room type. Awkward Internet According to my booking: Room Type: 1 DOUBLE BED WITH SOFA BED NONSMOKING Rate Type: IHG FREE INTERNET Number of Guests: 2 adult(s) Hotel didn't provide me room with Sofa. Terrible attitude towards the IHG member... Wi-Fi Internet only works for one device and must be able to log out before you can connect another. I'm with my wife can't surf Internet together. Ask Receptionist second login/password for my wife, but my requrest was rejected. Receptionist said that I need pay for it. Unbelievable... Hotel didn't have basic accessories. Asked for Comb. There was no any comb at Hotel :) October 13, 2013
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