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Rated 4.3 out of 5 by 230 reviewers.
Rated 3.0 out of 5.0 by Front understaffed. Intern used (without supervision) for service beyond his/her responsibilities I have stayed in this HIEX numerous times since its opening in the mid00s. For the second time within a year I was confronted now with front desk competence issues. I had used a prepaid and precharged rate - and actually had been given a receipt of payment upon check-in. When checking out a lady at the front desk claimed that there was an open balance, however. I demanded to see the manager but the lady refused to get her (the manager was seen sitting at her desk in the back room) and said a colleague would show up "momentarily". I waited for 15 minutes - and a collegue arrived and refuted the claim that an open balance existed. In the meantime I had found out that the sole person at the front desk was actually an intern, known in the German training system as "Azubi". She had explained her situation upon finding that I had decided to pursue the matter. Hotels are not supposed to leave Azubis alone handling customer service. - The use of interns and azubis in roles exceeding their competence is a values issue. It all boils down to curbing costs and boosting profit - but there should be a values-based limit to what is done. April 20, 2014
Rated 4.0 out of 5.0 by zentrale Lage bei gutem Preis-/Leistungsverhältnis Das Hotel macht sowohl von Außen, als auch von Innen einen guten Eindruck. Unser Zimmer war für 2 Erwachsene + Kind bei ausgeklappter Schlafcouch zwar sehr beengt, aber für den Preis völlig in Ordnung. Ohne Kind ist es definitiv ausreichend. Die Betten wurden täglich frisch gemacht und die Sauberkeit ließ auch keine Wünsche offen. Beim Frühstück habe ich mir, gerade in so einer internationalen Stadt wie Berlin, ein wenig mehr Vielfalt erwartet (Rührei, Speck, Würtchen), aber auch hier muss man sagen, dass es für das Preis-/Leistungsverhältnis völlig in Ordnung ist. Besonders überzeugend ist die Nähe zur Innenstadt. Das KaDeWe und die U-Bahn Station Wittenbergplatz sind in 8 Minuten Fußweg zu erreichen. Bahnhof Zoo in gerade mal 15 (oder 1 Station mit der U-Bahn). Die Bushaltestelle mit der Linie 100 Richtung Alexanderplatz ist 3 Minuten Fußweg entfernt. Da wir ein Zimmer in Richtung Hinterhof hatten, war auch der Geräuschpegel bei geöffnetem Fenster kein Problem. Einziger nennenswerter Nachteil: Das WLAN war über die Dauer des kompletten Aufenthaltes auf dem Zimmer nicht funktionsfähig. April 17, 2014
Rated 5.0 out of 5.0 by Very High Standard Upon arrival, we were greeted well, and in a friendly manner. The reception staff made the check in a pleasurable experience. All of our interactions with the staff were to be this way - always attentive, helpful and friendly. This makes the difference between a good stay and a great one ! The hotel is well located, being close to two U Bahn stations and with a bus stop outside on the main 100 (tourist) route. It has eight guest floors, with a pair of fast lifts - note that you need your room key card to call the lift on the ground floor - an extra security feature, though the foyer of the hotel never seemed threatening. The room was standard Holiday Inn Express - a decent bathroom (with the clever "double door" and the blue lights. It has a toilet, basin and shower of course !) The main room had a good sized double bed and a two seat bed settee. There was a desk and a TV (which included radio functions). Curtains were of the blackout type so sleep was easy. All of this was clean and well maintained, there was nothing in the room which didn't work. Breakfast was provided, with a decent selection of cereals, breads, fruits, cheeses and meats. This was always being topped up, though the hotel did have trouble keeping up with a large student party, who were taking food for lunch as well as breakfast, meaning you should allow plenty of time for breakfast to ensure you are able to get items such as croissants and bread rolls, which were the main target of this party. This is something the hotel needs to address and was the only downside of our stay there. However, that isn't the hotels fault and I'd rate it very highly for those wanting a few days away, or for business - it's equally suitable for both and, with respect to staff attention and helpfulness, one of the best hotels, at any price, I've stayed in. This far outweighs my minor negative comments. Recommended !!! April 9, 2014
Rated 4.0 out of 5.0 by Visit for business in Berlin , strange shower Was OK , but not functional shower regarding temperature control of the water and a not closing shower door !!! Mentioned this to the staff and received a little strange answer : Well Sir than there was something to do ??!! This is not an expected answer when you can not take a good shower before upcoming business meetings !! Or? April 6, 2014
Rated 4.0 out of 5.0 by Schlafstörungen Der Aufenthalt wurde leider durch eine erhöhte Raumthemperatur in dem Zimmer ( gefühlte weit über 20 Grad) erheblich in Mitleidenschaft gezogen. Auf Nachfrage an der Rezeption wurde mitgeteilt, dass bei 5 Grad Außenthemperatur die Klimaanlage nicht arbeitet. Es war nur ein Kippen des Fensters möglich. Bei dem Zimmer zur Straßenseite konnte das Fenster aber nicht aufgrund des Geräuschpegels von der Sraße geöffnet werden. Dringende Empfehlung: nur Zimmer zur Hofseite. Sonst angenehmer Aufenthalt mit sehr netten Mitarbeitern. April 6, 2014
Rated 3.0 out of 5.0 by Good location for a city visit The room was clean and the staff was very friendly. The location of the hotel was good and it's easy to reach by public transportation from the Tegel airport. Breakfast was nothing special but it does it's job. The central heating system at the hotel was definetly not working as it should be - the room was way too hot. The staff explained the reason for this - and it's very environment unfriendly way to operate the heating system. Be prepared to have problems controlling the room heating if outside temperature is from 0 to 12 Celsius. The wireless Internet connection was constantly disconnecting and was suffering from poor coverage and/or technical difficulties. March 30, 2014
Rated 2.0 out of 5.0 by Old and small Bed Room was ok, but bed was too small for 2 adults, beside the size, I guess it was not firm for 2 adults, so bed was lower in the middle, making it even smaller as we meet both in the center of the bed. March 27, 2014
Rated 5.0 out of 5.0 by Great hotel This hotel was really convenient for the tourist attractions, some great restaurants and the train station. Staff were friendly and it is one of the few hotels I have ever stayed in that there was no noise at night to keep me awake. March 19, 2014
Rated 4.0 out of 5.0 by Location - Location Wittenbergplatz, KaDeWe, Urania, Nollendorfplatz ... und direkt in der Mitte, genau dazwischen, das HIX Berlin City Centre-West. Perfekte Lage, erstaunlich leise... OK, nicht ganz nagelneu, aber alles sehr sauber, ruhig, und sehr zentral. Insgesamt für ein Wochenend-Trip das perfekte Hotel March 19, 2014
Rated 5.0 out of 5.0 by Great hotel for tourists This hotel is perfect for tourists. There is a U Bahn station within easy walking distance with good connections. The hotel itself was clean, modern with friendly,helpful staff. The breakfast was as expected for any Holiday Inn Express but there could have been more tables and chairs for families and small groups rather than high breakfast bar type seating. I would definitely recommend this hotel. March 19, 2014
Rated 4.0 out of 5.0 by Ideal für einen Städtetrip! Dieses Cityhotel ist für einen Städtetrip super zu empfehlen. Mitarbeiter an der Rezeption war super freundlich, nett und zuvorkommend. Schnelles Check-In und Check-Out. Zimmer waren sauber und vollkommen in Ordnung. Auswahl beim Frühstück war reichlich und sehr lecker. Auch die Vorabreservierung von einem Stellplatz in der Tiefgarage und der Info das wir einen Van haben, hat super geklappt. March 13, 2014
Rated 4.0 out of 5.0 by Sehr freundliches Personal & ruhige Zimmer Im wesentlichen ist mir das Personal aufgefallen; durchgängig freundlich und hilfsbereit. Das Frühstück war inklusive, was ich sehr positiv fand; die Auswahl war für mich ausreichend (Käse, Salami, Joghurt, O-Saft, Kaffee, Brot, Brötchen, Müsli.....). Ich hatte mich aus persönlichen Gründen ungeplant am Abend für eine weitere Nacht entschieden und deshalb ein anderes Zimmer bekommen . Im Vergleich zur ersten Nacht zum Innenhof war die zweite Nacht zur Strasse zwar etwas lauter, aber doch deutlich ruhiger, als befürchtet. Die Schallisolation würde ich deshalb als gut betrachten. Lediglich die Zimmernachbarn über meinem Zimmer fingen am Sonntagorgen um 6:30 an, auf dem Boden herumzuspringen - aber für nervende Klientel kann das Hotel ja nichts..... Positiv auch: Checkin ab 14 Uhr; Checkout bis 12 Uhr (gerade beim Checkout werden manche Hotels immer geiziger und erlauben nur bis 11 oder sogar 10 Uhr...) In Summe: Würde ich wieder buchen! March 12, 2014
Rated 4.0 out of 5.0 by Schöner Aufenthalt Wir waren zu dritt eine Nacht im Holiday Inn. Überzeugt hat vor allem das freundliche Personal und die äußerst zentrale Lage in der Nähe vom KaDeWe. Die Zimmer waren schön und sauber aber etwas klein, für eine Nacht aber mehr als ausreichend. Alles in allem würden wir das Hotel wieder buchen. March 11, 2014
Rated 4.0 out of 5.0 by great service I had a great stay at this holiday inn. The people at the front desk were helpful in answering my questions about site seeing. One staff member in particular (I believe her name was Ilka) took the time to help me plan out my entire day of site seeing. The one downfall was that even with PAID WiFi, the signal was so poor at the top levels that my devices would not connect. This problem should be addressed. March 8, 2014
Rated 4.0 out of 5.0 Das Hotel ist Gut und Günstig es ist alles Gut in diesem Hotel außer das Frühstück war Zimlich Arm zum beispiel keine Oliven, Schafskäse, nur ein Mal Scheiben Käse. March 1, 2014
Rated 5.0 out of 5.0 by Great place to stay in Highly recommended - I had a comfortable night there. The staff at the reception was really friendly (which you don't often get in Germany). The internet works on-off but I was on the 8th floor, it worked perfectly at the lobby - but this was a really minor problem. February 26, 2014
Rated 4.0 out of 5.0 by Great budget hotel close to KaDeWe and shopping Stayed for a break-away weekend in Berlin. Hotel superb for our need of a Down Town hotel (for a small famliy) close to shopping, Zoo & Aquarium. Bus stops just next to the hotel runs directly to Zoologischer Garten Berlin Trainstation and just 5 minutes walk from the hotel you can take the metro directly to other parts of the city. We had a quiet room with nice bathroom. Breakfast buffet overall nice and the staff were serviceminded and helpfull when needed. Would definetely recommend this hotel and like to come back in the nearest future. February 24, 2014
Rated 5.0 out of 5.0 by Holiday Inn Berlin Centre West exceeded expectations I booked into this hotel primarily due to its proximity to the conference location as well as reasonable price. To be honest I did not expect all that much but have to say that the level of service I actually experienced was outstanding. Staff were friendly and attentive and very personable. The room and bathroom were clean and kept to a high standard. The bed was comfortable and I loved the "hard pillow" option. I very much liked the all you can eat buffet, food was high quality. I did think the Wi-Fi was a bit pricey and therefore did not use it... I will seek out a Holiday Inn when I next travel for business or pleasure. February 21, 2014
Rated 1.0 out of 5.0 Worst Holiday Inn I've ever stayed 1. Slow and indifferent staff 2. Room stayed not cleaned over my stay 3. Terrible wifi system which required to log on every 5 minutes over 3 nights stay 4. Poor breakfast February 16, 2014
Rated 4.0 out of 5.0 by good location, clean room Hotel location was great, near by metro, shopping... Room was nice clean but quit small.. February 13, 2014
Rated 3.0 out of 5.0 by Bad bed Horibel mattress and even worse pillows and no free coffee in lobby all day February 12, 2014
Rated 1.0 out of 5.0 by Reward nights I stayed in this hotel before and everything was right. This time, maybe because I pressed the wrong key when making a reservation, I used reward nights and got the worst room in the hotel. I asked for the 720 room to be changed and got another one as bad 717. Why? I do not know as previous stay was a proper IGH standard room, clean, with light table to work and bigger. I'm disappointed. When asked staff for a local restaurant I got one that was closed already. When asked about parking was told that it was from 8am and not as it was the case from 9am. I lost 1 hour sleep beacsue of this missinformaiton. anyway, dissapointed but will come over again, maybe it was one off experience February 12, 2014
Rated 4.0 out of 5.0 by close to the city very close to the city center, just a 5 minutes walk to Ku'damm. Breakfast is good, no hot food. Service is much better then you expect from a HI Express. The rate was very good compared to other properties January 31, 2014
Rated 1.0 out of 5.0 by Lousy room Stayed for two nights for two persons. Check-in was difficult as the reception staff could not retrieve the reservation. only after providing the reservation code, the booking could be found. Quite unusual as the room was booked through the IHG web page. The room was on the highest floor but next to the elevator and very small. The bed size is suitable for a single person but not two. The whole room was too small to accommodate two. The bed mattress was soft and old. The close by elevator made noises all the time. Overall, we had no real sleep. The shower did not work as the the temperature was boiling hot and could not be regulated. Breakfast was chaotic. The room was not full and plenty of places available, but staff was incredible slow to clean tables and refill the buffet. More like a student dorm cafeteria. In comparison to other IHG hotels or HI/HIEX this was not a very good room selection for an IHG elite gold. Status seemed not be considered. Would definitely not recommend this property nor go there again. January 29, 2014
Rated 5.0 out of 5.0 by Feels like coming home Been twice to Berlin and always stay in this hotel. Good location, close to almost everything I need and wanted to visit. Good value for money. Comfortable rooms, I have stayed in both type of room : double room and twinbed room. Clean and spacious bathroom with enough amenities for my needs. Breakfast always included in the price which is really good. I had good experience with my first stay in this hotel so the second time was like coming home. If I have another chance to visit Berlin again in the future, this hotel would be on my top list before I decide where to book. January 27, 2014
Rated 4.0 out of 5.0 by WIFI In view of the rooms' rates recommend that guests may use the WIFI facilities free of charge. January 9, 2014
Rated 5.0 out of 5.0 by Ideally positioned, comfortable rooms and pleasant staff This was my first time staying in a Holiday Inn Express and I could not have been more impressed. I was staying with family as we visited on a City/Christmas Market Break. The rooms were comfortable and clean and we all slept soundly, having free Internet in the rooms for IHG members was a bonus though the connection was a bit a hit and miss at times, breakfast was plentiful and any shortages were quickly replenished. Staff were helpful and pleasant. The hotel is ideally situated with walking distance to the U-Bahn and the No.100 bus practically stops outside the Hotel making getting around Berlin quick and easy. You are also with walking distance to the main shopping area around Kurfurstendam. I have already recommended the hotel to colleagues on return to the UK who are planning to visit Berlin next year and we were so impressed and happy with our stay that we are planning to return ourselves again next December, December 22, 2013
Rated 4.0 out of 5.0 by Central location in western part of Berlin We stayed there several times before and had never a bad experience. If needed the staff at the reception can provide information about sightsdeeing and locations. We will stay there again. December 18, 2013
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