Rated 3.7 out of 5 by 79
Rated 2.0 out of 5.0 by JmdMarilyn Not up to usual HIE standard.
We have stayed here before, but this time we were very disappointed. Lobby at check in was a mess, the young man checking us in acted like we were interrupting him, and couldn't wait to get back to what he was doing before we arrived.
The hall way on 3rd floor was dirty and smelled. My husband said if the room smelled like the hall we were not staying.
July 23, 2014
Rated 5.0 out of 5.0 by Ricky 1234 Great place to stay
Nice clean Quiet place to stay. great staff. close to everything you need.
July 22, 2014
Rated 5.0 out of 5.0 by Church Clown Welcome Home
This was a wonderful experience from check in to check out. They even recommended an excellent dinner spot (Dion's). I hope your visit is as pleasant as mine was.
July 17, 2014
Rated 5.0 out of 5.0 by A1313 Front Desk Staff & Management
Entire Staff Is Fantastic! Great Crew You Have At This Location.
July 15, 2014
Rated 5.0 out of 5.0 by Xenatraveler A comfortable room with a view
This hotel is a bargain in a quite spot near everything in Bernalillo. The room had a great view of the mountain and I slept well.
July 7, 2014
Rated 1.0 out of 5.0 by DontHaveNickname Don't Be Late...
I have spent many nights HIEX and have always been perfectly satisfied with the overall experience.
This case was a very unpleasant exception.
I made a flexible reservation online and arrived about 9:20 PM. When presented with ID and Credit Card, as per usual, the desk clerk claimed no knowledge of my reservation. I booted my computer and displayed my emailed confirmation. The agent was then able to find my reservation. So first question, if I have a reservation, why can it be found using the number but not my name? I suspect the company was prepared to charge me for the room but release the reservation to someone else. In other words I was probably lucky the hotel was not fully booked. The clerk was no help and seemed to find the whole thing quite amusing.
I received a key and went to the assigned room, where i discovered the key did not work. As this happens regularly with electronic keys i tried it several times, until an anxious-sounding female voice from inside the room called out, "No! Go away!" I returned to the desk where the clerk managed this time to give me a key to an unoccupied room. It must have been my lucky day, the hotel wasn't full, and the terrified woman in the 1st room didn't (to my knowledge) call the police.
July 6, 2014
Rated 5.0 out of 5.0 by Texan5256 Great location and easy access off of I-25
Excellent place to stay...comfortable...friendly staff...good breakfast...overall a very good experience.
July 5, 2014
Rated 5.0 out of 5.0 by Ro47 Very clean and great staff
Good location, great staff, great breakfast and comfortable room.
June 30, 2014