Rated 3.7 out of 5 by 115
Rated 1.0 out of 5.0 by ToTraveler365 Under construction
Hotel was being renovated but I was not told this prior to my stay. Fitness center not open. Carpet in room not finished. Bathtub did not drain toilet would not flush. And was dirty. Sink faucet dirty. When I told front desk on first night NOTHING was done to correct tub or toilet. Poor customer service
January 30, 2015
Rated 2.0 out of 5.0 by MrGu Different experience
In comparison to my weekly stay at several other IHG locations I want to express that my families' experience was not a pleasant one. . Our first day started at our check in on Wednesday evening. I asked if there was a room available with walk in shower access due to my elderly mother in law being handicapped and utilizing a walker. I was just told NO. No attempt was made to try to make any type of accommodation. on our second day (Thursday) of our stay, after returning to the room in the evening from a day out, My wife noticed that there was what appeared to be a blood stain on the bed sheets ( which had to have been from housekeeping). The stain was not there prior to us leaving for the day. My wife immediately removed the sheets from the bed. Being that My mother in law was exhausted from our day out we did not want to get her up to have room service change her sheets. The next morning on Friday we advised Jorie about the incident with the sheets and He was very apologetic and said he would issue my account rewards points for the bad experience( which to this day have not been issued). On Friday, prior to leaving we noticed that our key card was not functioning to open our door so we were issued new cards. After returning from our day out on Friday evening we tried to open the door to our room and our key cards did not work again. We went down to the desk and advised Adam of our issue and he reissued new cards and suggested we try them and advise him if they did not work. The new cards did not function and non of the access lights turned on , Adam stated that more than likely the batteries went dead on the access panel and that he would try to contact maintenance so that they can fix it. He was unable to contact the maintenance personnel and suggested we move to another room( which at this point would be another inconvenience for us with my mother in law being handicapped and already settled in our room). He also stated that he would issue points to my account do the inconvenience, (which to this day have not been issued to either). As a loyal platinum IHG member. I hope that the experience my family encountered on this vacation is not the norm at your location. Needless to say I will continue to be a Loyal member. I just wanted to share our experience.
January 14, 2015
Rated 2.0 out of 5.0 by Badlands marauder Under construction
Check with the staff before making a reservation, it has been under renovation the last two times we have stayed there. Staff was very apologetic but couldn't do much about the construction.
January 12, 2015
Rated 1.0 out of 5.0 by Traveler mechanic Don't stay here
Arrived to a hotel that is supposed to be a holiday inn.
Looked more and felt like a rundown motel
Room was dirty and sheets smelled.
If it wasn't late and I had just drove 17 hours I would have forced them to give me my money back and I would have slept in the truck.
January 5, 2015
Rated 5.0 out of 5.0 very confortable
even with the process of remodeling, I found this hotel tobe very comfortable, staff is great, the rooms are very clean and breakfast is good, can't wait to see it finished, thanks for hospitality.
December 25, 2014
Rated 1.0 out of 5.0 by CANDICE25 POOR SERVICE
HOTEL WAS UNDER CONSTRUCTION PLASTIC HANGING EVERYWHERE, FOOD TERRIBLE, BED SHEETS UNCOMFORTABLE ITCHED ALL NIGHT,HAIR DRYER SMOKED AND MADE LOUD NOISE
December 16, 2014
Rated 1.0 out of 5.0 I would not recommend this hotel
I found the room to be dirty, the hall outside dirty, the hotel is always under renovation. there was not flooring in the breakfast area and paper on the walls to cover construction. bedding was dirty. room smelled bad.
December 5, 2014
Rated 2.0 out of 5.0 by travolier ok but...
Making a reservation via phone was not satisfactory. We were sent to a central booking site; the operator had the date wrong (which would have resulted in a charge to our credit card if we hadn't caught it); it took 15 minutes, when it should have taken 5 at most. The property was under renovation, with walls papered over, a broken elevator, and a feeling of living in a house under construction. The room had no refrigerator, and we required one. HOWEVER, the young man at the desk (night shift, Nov. 29), was spectacular. He got the elevator working when the repair company said they couldn't come until the next day; he carried a refrigerator up the stairs for us. I'm sorry I didn't get his name - the manager should be able to provide it.
December 4, 2014