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Rated 3.7 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by Friendly smiles and Positive Atmosphere Great costumer service, all staff is very friendly and capable to accommodate the needs of guests, especially Melissa at the front desk made this stay memorable. Rooms are clean and very comfortable. September 17, 2014
Rated 1.0 out of 5.0 by Staff experience My initial experience with the front desk representative was the worst service I have received yet. I asked about a charge that was on my card, and he told me that the charge was something that hotel "always" does. I explained that I have stayed there before, my card had not been charged this "fee" in the past. he told me I was wrong, and that its a standard charge. I let it go. I then offered my AAA membership card, he said, he didn't need it, and refused it. I said ok, thank you. I then asked for the WI-FI password, he commented, don't worry its on your paperwork. He handed me my key and walked in to the back room. I got my bags, explained my experienced to my family, and my husband spoke to the manager?. she apologized for our experience, but then sent the representative to my room to apologize that I was offended. Worst experience possible I have stayed at this hotel many times, and is very close to my family, and convenient to the hwy, but I am not sure that I will consider this hotel again. September 11, 2014
Rated 4.0 out of 5.0 by Staff excellent There was a mix up in our reservations. The staff was outstanding in making reservations for us elsewhere for the first night and then giving us an early check in when we arrived to accommodate our needs. I cannot thank Jorie enough for his help. Guest rooms were clean though a bit worn. Mattresses need to be replaced September 6, 2014
Rated 4.0 out of 5.0 by uncomfortable bed The staff were friendly and helpful. Driving behind another hotel was annoying. The breakfast buffet was disappointing, prepackaged hot items. The hotel location in Bernalillo was ideal for our family gathering. Would have appreciated a small refrigerator, September 4, 2014
Rated 5.0 out of 5.0 by Great nights sleep! Finally, a quiet hotel room. No slamming doors or loud talking or someone stomping overhead. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed Stay was very relaxing. Comfortable beds good shows on the television. August 27, 2014
Rated 3.0 out of 5.0 by Nice but not the best HIE experience Clean and comfortable, though the room furniture and condition was average (not as new as many HIE's). The staff were distracted at check in and left an initial bad impression but were helpful and courteous once they came to the front desk. One of the staff actually went and found a luggage cart and brought it to me, as there weren't any at the front door (I thought that was nice). August 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Bernalillo The room was nice, the area the hotel is in was not so nice. But the fact that it is located at a dead-end and was (mostly) fenced in made it seem fairly safe. The location is close to lots of fast food joints and only a mile or so from the Santa Ana Casino (do NOT walk to it! drive or take the shuttle) just across the Rio Grande river. The room was clean, the bathroom was clean but not spotless (whose is?). The A/C unit was kind of loud but it worked very well. As far as outside noise, our room was on the highway side, and was fairly quiet -only the loudest noises made it through - sirens mostly. The complementary breakfast was OK, the onion compote filled omelets were blah, the bacon was plentiful but slightly overcooked. I realize the concept behind "free" yet the price of the room more than made up for that! A bit more choice for primary breakfast items would be nice, ie plain cheese omelet, scrambled eggs, etc. August 13, 2014
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