Rated 3.7 out of 5 by 162
Rated 4.0 out of 5.0 A great week
I was at the Holiday Inn Express in Bernalillo as lodging for an annual church mission trip and found the hotel newly renovated. I wound up with two room changes early on, and the staff was wonderful about the changes.
The only disappointment was that the fitness room equipment wasn't working part of the time I was there, but it was understandable with the last of the renovation going on.
Customer service was outstanding and that is very important to me.
July 29, 2015
Rated 4.0 out of 5.0 by MikeLubobck72 Pool Available?
Overall, our stay was outstanding. I think when a pool is advertised as an amenity, it needs to be provided or the lack of availability noted on the reservation. The pool was undergoing painting and maintenance. We were not told this when we made the reservation or checked in. We were told that it would be available the next day. Upon getting ready and going downstairs, we were told not to get in yet. They said they would be checking on it. After waiting 20 mins, I was asked to wait another 30mins. It seemed that we were back and forth the whole time. The guy workign the desk in the afternoons seemed to really be trying. The manager, seemed like she couldn't care less. Really poor communication and service by management
July 28, 2015
Rated 5.0 out of 5.0 by $rusty60 Business Trip
Stayed in Bernalillo for five days on business. The holiday Inn Express in bernalillo is centrally located with easy freeway access and numerous restaurants within walking distance. PS. This hotel was just renovated and is clean and new.
July 23, 2015
Rated 5.0 out of 5.0 by CEDyer Front desk
Joire was exceptional service at check in and later whe we had to change rooms due to a faulty door lock. First class service by a superb front desk. Thanks!!!
July 21, 2015
Rated 5.0 out of 5.0 by thissucks01 cleanliness
very crisp and clean. I however do not like this part because trying to come up with additional information not included in the questions for just a one night short stay takes to long.
July 21, 2015
Rated 5.0 out of 5.0 by NM1971 Comfortable atmosphere and great customer service at a bargain.
Newly renovated. Comfortable and tuck in off the main street.
July 14, 2015
Rated 5.0 out of 5.0 by unlikely adventurer Good place to stay
Hotel is recently renovated, clean, and comfortable. Enjoyable stay. Friendly and helpful staff.
July 9, 2015
Rated 5.0 out of 5.0 by dollybird Very comfortable, quiet and safe.
This Bernallio Holiday Inn north of Albuquerque is a quite and very comfortable. Convenient to Restaurants
and shopping. Santa Anna Star center and Casino are a step away.
Santa Fe 40 minutes north.
Would highly recommend this Holiday Inn express.
July 8, 2015