Rated 3.5 out of 5 by 46
Rated 5.0 out of 5.0 by April444 Very nice hotel
Very clean, good breakfast and friendly staff, also well located.
November 27, 2013
Rated 5.0 out of 5.0 by MariSol4444 Great Stay!!!
Pleasant stay, friendly staff, will be back again.!
November 26, 2013
Rated 2.0 out of 5.0 by biged123 no food at breakfast
had to wait every morning for gravy and other items when i asked the attendant she said we are having problems. terrible. will not stay there again.
November 20, 2013
Rated 5.0 out of 5.0 by BigBunny13 Would stay again
Quiet room in spite of 3 volleyball and 2 soccer high school girls teams on the same weekend. We love IHG for their nonsmoking policy and beds. The down side is there is temporary construction on the highway, limited restaurants in the immediate area, and only one elevator. The staff is wonderful and really keep the place clean. Will stay here again.
November 20, 2013
Rated 1.0 out of 5.0 by roadrat49 Greatly Disappointed
I have stayed at this facility a couple of times. It had been about one year to the date since my last visit. I actually booked the suite this time. When I arrived in the suite, it was spacious but it seemed to have been missing something in the room with the sofa. There wasn't a TV in that room , just a table, sofa, and a end table. I called to front desk to find out they removed the tv from my room and must of taken some furniture too. I paid more for the room than usual. They didn't offer me anything. I actually asked for a discount and they took off ten dollars. Later that night I was getting my clothes set for tomorrow morning and wanted to iron some stuff. Of course, NO IRON!!!! I went to front desk and was told they didn't have any. What, how can a hotel not have an iron. The front desk person didn't seem to want to help. I had to tell him this wasn't going to work and he needed to do something. He then called the hotel next door and got me an iron. I was down at the front desk for over 30 minutes trying to convince this person to do something. I am very disappointed with the service that I received and I will not be staying there again. I would rather make the drive from Rio Rancho then stay there.
November 18, 2013
Rated 4.0 out of 5.0 by mikeyboy53 Good
not much to say but i have always been treated good their.
November 6, 2013
Rated 5.0 out of 5.0 by JKPW Excellent staff, balloon fiesta value
Very comfortable.Stayed 3 days. At a time when some motels double their prices, this was a great value. The breakfast had a decent amount of choices. But as I said it was a great deal. Third time for me, for the Balloon Fiesta and by far the nicest, most comfortable, friendliest, hotel we have stayed at(same price). Front staff greeted us every time we came in. Gave us great suggestions for dinner. Also it's cleanliness was superb. Definitely would recommend this motel---just don't fill it up when I want to stay there!!!! :)
October 12, 2013
Rated 5.0 out of 5.0 by sbpcfnt Great Stay!
We had several days at this facility during the Balloon Fiesta. It was a great stay. The room was spacious, conveniently arranged and immaculately clean. The staff was very friendly. The cleaning process seemed continuous and the entire hotel was immaculate. The only glitch we had during our stay involved confusion with our reservation. We had a separate reservation for one day, then another for three days that had been made earlier. We were required to re-register on the second day. My husband went to the desk, told the clerk what he wanted, was given new keys and told he was all in order. A little after check out time, the new desk clerk came to our room. Apparently the young man had never recorded that my husband had been to the desk. I had to go and register us AGAIN. Minimal inconvenience for such a good stay.
October 11, 2013