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Rated 3.7 out of 5 by 87 reviewers.
Rated 3.0 out of 5.0 by Not the cleanest room.... Was only there for one night and basically only there to sleep. Room was not very clean. It didn't appear to have been vacumed at all as there was chunks of dirt or mud all over the floor. Couldn't take my shoes off to walk around even. Bathroom was the same. Mud on floor and overall not very clean. December 30, 2013
Rated 3.0 out of 5.0 by yearly cleaning I like and understand However,it shouldn't take 5 grown women to check me in and take 12 minutes. I understand training and all but this seemed to be the blind leading the blind. Not my best stay at a HIE December 11, 2013
Rated 5.0 out of 5.0 by Great property Room was great, clean, quiet, and comfortable. I love the holiday inn express breakfasts, very convenient and more than just coffee and bagels. Also they give you two bottles of water in your room and you don't have to pay for them. December 9, 2013
Rated 5.0 out of 5.0 by Very nice hotel Very clean, good breakfast and friendly staff, also well located. November 27, 2013
Rated 5.0 out of 5.0 by Great Stay!!! Pleasant stay, friendly staff, will be back again.! November 26, 2013
Rated 2.0 out of 5.0 by no food at breakfast had to wait every morning for gravy and other items when i asked the attendant she said we are having problems. terrible. will not stay there again. November 20, 2013
Rated 5.0 out of 5.0 by Would stay again Quiet room in spite of 3 volleyball and 2 soccer high school girls teams on the same weekend. We love IHG for their nonsmoking policy and beds. The down side is there is temporary construction on the highway, limited restaurants in the immediate area, and only one elevator. The staff is wonderful and really keep the place clean. Will stay here again. November 20, 2013
Rated 1.0 out of 5.0 by Greatly Disappointed I have stayed at this facility a couple of times. It had been about one year to the date since my last visit. I actually booked the suite this time. When I arrived in the suite, it was spacious but it seemed to have been missing something in the room with the sofa. There wasn't a TV in that room , just a table, sofa, and a end table. I called to front desk to find out they removed the tv from my room and must of taken some furniture too. I paid more for the room than usual. They didn't offer me anything. I actually asked for a discount and they took off ten dollars. Later that night I was getting my clothes set for tomorrow morning and wanted to iron some stuff. Of course, NO IRON!!!! I went to front desk and was told they didn't have any. What, how can a hotel not have an iron. The front desk person didn't seem to want to help. I had to tell him this wasn't going to work and he needed to do something. He then called the hotel next door and got me an iron. I was down at the front desk for over 30 minutes trying to convince this person to do something. I am very disappointed with the service that I received and I will not be staying there again. I would rather make the drive from Rio Rancho then stay there. November 18, 2013
Rated 4.0 out of 5.0 by Good not much to say but i have always been treated good their. November 6, 2013
Rated 5.0 out of 5.0 by Excellent staff, balloon fiesta value Very comfortable.Stayed 3 days. At a time when some motels double their prices, this was a great value. The breakfast had a decent amount of choices. But as I said it was a great deal. Third time for me, for the Balloon Fiesta and by far the nicest, most comfortable, friendliest, hotel we have stayed at(same price). Front staff greeted us every time we came in. Gave us great suggestions for dinner. Also it's cleanliness was superb. Definitely would recommend this motel---just don't fill it up when I want to stay there!!!! :) October 12, 2013
Rated 5.0 out of 5.0 by Great Stay! We had several days at this facility during the Balloon Fiesta. It was a great stay. The room was spacious, conveniently arranged and immaculately clean. The staff was very friendly. The cleaning process seemed continuous and the entire hotel was immaculate. The only glitch we had during our stay involved confusion with our reservation. We had a separate reservation for one day, then another for three days that had been made earlier. We were required to re-register on the second day. My husband went to the desk, told the clerk what he wanted, was given new keys and told he was all in order. A little after check out time, the new desk clerk came to our room. Apparently the young man had never recorded that my husband had been to the desk. I had to go and register us AGAIN. Minimal inconvenience for such a good stay. October 11, 2013
Rated 5.0 out of 5.0 by Front desk employees were very helpful The front desk employees were very concerned about our comfort during our stay and were very helpful. October 10, 2013
Rated 5.0 out of 5.0 by Great Stay! We have been here several times and it is a great place to stay, easy access to highway, clean, quiet and they have a great staff! October 7, 2013
Rated 3.0 out of 5.0 by Great place to stay with comfort Good breakfast varieties, clean room with slight smoking residue,staff were nice and friendly, and cost was low as compare to next door. September 9, 2013
Rated 1.0 out of 5.0 by Not Warm and Welcoming, Poor Quality Upon arrival was not greeted as Platinum Elite, room was not ready or no welcoming gift (If offered). Booked the Economic Stimulus Package and staff was not familiar with it. Was not automaticly upgraded, had to ask for it, but should have just taken the regular room. the King Executive Suite is not worth it, DON'T Pay for it. The room was very empty and outdated. No room for sitting with company as it only had a couch in the one area, in the area with the bed it had a chair and ottoman tucked in the corner. the TV service was hit and miss, as some channels had service and others did not. The cleaning services were a hit and miss, did not replace the coffee and cups, or the trash was not removed daily. only one elevator and in the morning the cleaning staff was on it with the carts. The lobby, Lounge, breakfast area, and business center was really hot and a bit uncomfortable, would have been better sitting outside for the breeze. Went to use the pool area and the hottub was not working or broken, the front desk staff was not aware of it and just laughed it off. I have pictures of the room if needed. There was one really knowledgable staff person and was very helpful and her name was Bernadette. She is the only great aspect of the trip. August 26, 2013
Rated 4.0 out of 5.0 by Nice size room and comfortable bed/bedding We are repeat customers and fid the location suited to our local touring interests. The staff is very friendly and show concern for their guests. The dinning room is very comfortable and a nice place to relax with a glass of wine in the evening. August 21, 2013
Rated 3.0 out of 5.0 by Nice Hotel, but perhaps bad timing Overall the hotel was fine, but there are a few areas that could use improvement. First, better signage is necessary off of Hwy 550. It is not apparent where to turn to get to the hotel. The check in person was nice, but there was only one person at the desk, and they were overwhelmed handling walk up customers checking in and telephone traffic. No mention of priority status was made, and if there was a welcome package it was not received. The room was fine, but missing shampoo. Breakfast was good, but again there was only one staff person trying to keep up with a full house of people, so some items ran out. We also had to wait for a place to sit. It appeared that staff scheduling was a bit off for the number of people staying at the hotel. August 20, 2013
Rated 3.0 out of 5.0 by Decent Room, but lacks service Had to wait for someone to show up to check me in at 3PM. The Internet was very slow. There was no operable ice machine on our floor and no coffee cups in our room. There needs to be a sign as to where to turn from the street. The street sign was hidden by a tree. August 16, 2013
Rated 5.0 out of 5.0 by Nice & Cozy This is always a nice place to stay to rest your head. Everything is usually good. I checked in with no problem after booking the room by phone. Road construction was a hassle to get in and out so hopefully they will fix it before my next stay. August 15, 2013
Rated 5.0 out of 5.0 by Great Staff I checked in and the room I was suppose to get was still dirty.The two in the front apologized and found another room.They were very professional and nice.Answered my questions always with a Smile.We felt very comfortable always August 10, 2013
Rated 5.0 out of 5.0 by AAAA rated service of staff!!! Hi. My name is Carla, and I just wanted to let you know that I enjoyed staying at your establishment on July 25th, 2013, and I was so very impressed with your desk staff and how pleasant of an experience it was for me. Bernadette was the first one to welcome me to the motel, and she was very helpful and willing to accommodate me in any way possible. She was also there the next morning, and once again, was very friendly & made sure that everything was suitable to me. Of course it was, and I will definitely stay with you guys again whenever I am in the area. Thank You for being so caring & conscientious of what customers really need & want in accommodations. Also, your breakfast was excellent! Thanks again, and God Bless to All. July 31, 2013
Rated 5.0 out of 5.0 by Beautiful New Mexico room with a view! Rather than staying in hectic downtown Albuquerque, consider a quick 10 minutes north on I-25 to the Bernalillo Holiday Inn Express. Recently remodeled, quiet, and clean, with a great staff who offered true hospitality, this HIE is well worth the short drive to visit. I wish I could have stayed longer! July 24, 2013
Rated 3.0 out of 5.0 by Poorly Run Room (suite) was nice, comfortable. No towels available at pool or exercise room. Front desk said housekeeping was gone for evening, and could not help. Breakfast was poorly stocked, had to wait quite a while for items to be replenished. A bit hard to find, shares parking lot with another hotel, so look out for the hotel sign. July 16, 2013
Rated 2.0 out of 5.0 by Toilet w/ Bateria ring Everything was great, except our Toilet had a what appeared to be black Bacteria ring/stain at the water level in side the toilet bowl. The stain was very noticeable! I couldn't tell if this was permanent stain that couldn't be removed by daily cleaning or the room had not been used or cleaned in several days.. Did I complain? No, I didn't because it was late when I checked in and I didn't want to wait for someone to clean or have to packup and move to another room - I had changed in to my bedtime clothes and was ready for bed. Did I complain the next day? No, but did I wait for several minutes for the Desk Clerk when I went to turn in my card keys at the front desk the next morning.. He was taking for ever assisting another customer, so I got furstrated, dropped the keys and took off to get on with my vacation. I was very disappointed to find this in a Holiday Inn Express, as I drove down from Santa Fe just to stay at this Holiday Inn Express as the one in Santa Fe was booked for the night. I could had stayed at Budget hotel, but choose to drive the extra distance to stay in this hotel. Whether this was a stain that could not be removed or a toilet that just lack cleaning, it was unacceptable. Thank you, Jim July 11, 2013
Rated 3.0 out of 5.0 by overall good service, but (see review) when we returned to our room on June 2 at 12:10 AM after seeing The Jersey Boys our key would not open our room. We went to the front desk to inform the clerk of the problem and found a sign "back in 5 min.". 45 min. later the clerk returned (1:00 AM) and apologized We weren't very pleased. Also there were ants in the room. June 10, 2013
Rated 2.0 out of 5.0 by It was OK Hotel needs updating. Bed was low compared to the beds at newer Holiday Inns, Sofa looked dirty and stained. Decor could use an upgrade. It was too noisy, some soccer thing going on that weekend. June 10, 2013
Rated 4.0 out of 5.0 by Hard to locate, alot of issues This location was clean and roms were maintianed, however bed was very hard and uncomfortable. The elevatore stopped working early morning abd smoke alarm keep going off when elevatore was reset, so they left it turned off. They were our of club members snack and drink, and lastly the guest computer was down, really folks?? P I forgot, at about 9:30 am housekeeping came barging in without so much as a courtesy knock, luckly I had the security chain latched! Front desk young man was very helpful and appologized over and over for all the problems. poor guy was there when I called to make reservations at 4 pm and still the only front desk employee as of checkout the next day just befor 12pm. Wow, long stresful shift for that emplyee!. I would stay at this location again, all of the above were not really that much of a issue to me, I would how ever ask for a room with a newer mattress for the HIE bed comfort I've come to rely on when traveling. April 27, 2013
Rated 4.0 out of 5.0 by Too expensive for New Mexico For time of year, this property is too expensive. Why cost is so high not sure. Can stay at a reasonable hotel at cheaper rates April 22, 2013
Rated 5.0 out of 5.0 by My wife even liked the bed! We will return! Thank you for the very nice experience April 16, 2013
Rated 2.0 out of 5.0 by "Out Of Order" I booked three nights using my points. Upon arrival I believe the front desk clerk was new because he recognized me as a priorityclub member #after look at the sign#. I was not recognized as a platinum member. During my stay the hot tub was "out of order" for the first night. Several of the pop machines were "out of order" the entire stay. At breakfast the pancake maker was "out of order" for the entire stay. The business center computer wouldn't connect to the internet. Two of the days the reception food was chips and cheese dip with the lid off of the crock pot of cheese dip the entire time. I bug was in the bathroom when first getting in the room and the last morning I was greeted with a bug in front of my face on the covers when I woke up. I would have to say this is my worst experience when staying at a Holiday Inn property. It seams like a total wast of my hard earned points that I used. I will not stay at this property again. April 7, 2013
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