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Rated 3.9 out of 5 by 69 reviewers.
Rated 2.0 out of 5.0 by Once is enough Carpet felt dirty, room smelled musty, wouldn't touch the phone it was filthy. Elevator barely worked at check in, was out of service at check out requiring carrying all luggage down from 3rd floor. Would not recommend staying at this motel. October 24, 2013
Rated 3.0 out of 5.0 by Clean but HOT Booked on Line early no discount, jacked rates because of Bama football game, A/C went out after late check in room hot and stuffy the air was fixed the next day no one even said sorry can we adjust your rate or anything not what you expect from IHG properties . Have stayed there several times in the past May or May not in the future. October 8, 2013
Rated 5.0 out of 5.0 by Good overall stay Good overall Stay, staff was very helpful. Service was good. Breakfast was nice. September 25, 2013
Rated 5.0 out of 5.0 by Great Stay Nice clean rooms, Friendly Staff, and great choices for breakfast. September 25, 2013
Rated 5.0 out of 5.0 by Very nice building and room Bed was a little stiff but overall a great stay. The suite room was spacious and allowed for easy work conditions. September 22, 2013
Rated 4.0 out of 5.0 by Retired Close to restaurants and shopping. Very clean. Close to the expressway. September 4, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Bessemer, Alabama The first day I arrived I was exhausted from the drive. I was in town for a family funeral. I wanted to rest up from the drive and before gathering with family. However, the people that was in the room above me sounded like a herd of elephants above me. I went down to the front desk to ask about what was going on above me. They ensured me they would call up to the room above me to ask them to settle down. All it did was make it worse, it was like they got louder on purpose. So, I gave up on resting. I knew the people above me wasn't going to allow me to rest. We decided to go on to eat dinner somewhere. Although the housekeeping came in our room each day to change our garbage and to give us fresh towels, they never replenished our toilet tissue. We ended up having to use our facial tissue and ended up running out of that as well. My cousin stayed there as well in another room and ended up giving us a roll of tissue out of her room. The room was comfortable, the breakfast was great as well as the dining room. The only problem I had there was other people that was staying there was rude and disrespectful on cutting in front of you and snatching things out from in front of you instead of getting in the back of the line. Overall, the hotel was a nice stay. It was the other people that was staying there that made it bad on occasions. August 18, 2013
Rated 4.0 out of 5.0 by Work Trip Facility was very nice. There was a musty smell in my room that persisted for 3 days. July 30, 2013
Rated 1.0 out of 5.0 by Not a good HIE. Not a friendly greeting, no priority club greeting, dirty room, cracked tiles on floor. Overall, not what I would have expected at a HIE. July 18, 2013
Rated 2.0 out of 5.0 by No more This will be the last time staying at this property. It keeps getting worse and worse. First, I have stayed here at least 40 nights in the past 12 months and as a Platinum Member I was never offered an upgrade. I didn't even know they had any rooms other than 2 Queen beds until a month ago when I had to change my room and they put me into a King room. The last time I stayed, I had to change my room TWICE in 4 days. The first time, the room had a terrible musty smell, which was coming from the mat in the bathtub. It was peeled up and had horrible gunk under it. This didn't happen overnight and it's a shame I had to point this out when they have housekeeping staff that clean the room EVERY DAY. When they moved me to a new room, it ended up being the same room that I asked to be moved FROM the week prior! This room had an air conditioner that was rattling very loudly because the front plastic grill was broken and loose. I can't believe I told them about this the week prior and it STILL wasn't fixed. Obviously the staff and the management just don't care about service and the owners probably only care about making as much money as they can. This hotel isn't cheap either! I've stayed in HIExpress hotels and full-blown HI hotels in other places that were WAY better in service and condition and a lot less per night. I even stayed at a higher-end hotel recently that cost less than this place! Next time I come to the area I'll be staying somwehere else. July 4, 2013
Rated 3.0 out of 5.0 by Good breakfast The hotel atmosphere was nice but the room had a stale odor and air even with the air conditioning operating. Male at the front desk checking out didn't say good morning or anything else for that matter, and simply handed me my receipt. July 3, 2013
Rated 5.0 out of 5.0 by Great Stay! Came to town for a basketball camp and had a great stay at this HI Express! Highly recommend it and will stay there again! July 3, 2013
Rated 4.0 out of 5.0 by Room problems Everytime I go to this place I have an issue with a room. The 1st time the room was not what I asked for. The 2nd time the room had been smoked in and when I told the lady at the front desk she gave me some spray which did not help. The 3rd time the room smelled musky! The 4th time I stayed when I got in my room the A/C did not work. They changed it out and when I walked it it smelled nothing but smoke. They changed it out with one from a smoking room. So, I had to change rooms because of the smell. If it happens again I will change places. I go here every month and stay 2 to 4 days. June 26, 2013
Rated 1.0 out of 5.0 by Bad experience - Not recognition on Priority Member - Very poor breakfast options - Can not understand how a smoking section can be mixed with a not smoking section?.. even my room was not smoking room, the aile was full of smoke smell. -The room was clean but not ok. June 19, 2013
Rated 3.0 out of 5.0 by WiFi, coffee and bedding The WiFi doesn't work about 50% of the time I had to request a new fitted sheet as the one I had was torn They didn't clean my coffee pot out the second day. June 17, 2013
Rated 1.0 out of 5.0 by Great jacuzzi, serious plague problems Great jacuzzi, big and confortable, but there is a serious bug problem. There were millipedes and spiders everywhere, which made the experience hard to enjoy. Specially breakfast. Also, there were long hairs on the bed sheets, and some of the towels smelled like cigarrete, which was annoying, considering it was a non smoking room. This is NOT what I'd call "Holiday Inn" quality, Too bad! I DO NOT recomend this hotel. June 13, 2013
Rated 5.0 out of 5.0 by sodak61 Great place to stay. Breakfast had a lot of variety and was warm and fresh. The rooms are clean, the staff is friendly and the checkout in and out process was very efficient. I would defenitely reccomend this location to friends and I would stay here again. May 11, 2013
Rated 5.0 out of 5.0 by Alabama trip Very comfortable beds, great breakfast and no problem checking in at midnight. May 3, 2013
Rated 4.0 out of 5.0 by Indoor pool is awesome! Clean, quiet room. Hotel was easy to find. Staff was very friendly and helpful. April 25, 2013
Rated 5.0 out of 5.0 by Great Great beds and very helpful staff. Close to good food. April 16, 2013
Rated 1.0 out of 5.0 by Not a good experience This was a terrible experience from check in to check out. This is not Holiday Inn Express quality. I was not greeted as a Priority Club member, had to wait to check in while the clerk finished a private phone call and was then treated rudely. The breakfast was horrible. Thankfully, there was a Cracker Barrel nearby. We have stayed at this location before, but it has really gone down. Too bad! April 12, 2013
Rated 3.0 out of 5.0 by Just ok It isn't what we have come to expect from a Holiday Inn Express. They did not have their famous cinnamon rolls (ran out several days prior), and not much to choose from on the breakfast buffet. The refrigerator was broke in the breakfast area so there wasn't any yogurt or milk. The hotel was ok just not what we have come to expect after staying at other Holiday Inn Express'. April 6, 2013
Rated 5.0 out of 5.0 by Great Location! Have stayed at this location several times before. Always enjoy the clean room and great start breakfast. Friendly staff make you feel welcome each and every time. Keep up the great work! April 5, 2013
Rated 5.0 out of 5.0 by The Best We stayed here on the first day of our vacation and found it to be excellent. On the way home from vacation a week later we sought out this Holiday Inn for one more night. The same woman was on the front desk and she was all smiles from the time we arrived until we checked out. On the first stay we forgot our laundry bag and when I inquired about it the second stay, it was handed to me with a smile. This Holiday Inn is a must stay for anyone passing through this area. April 1, 2013
Rated 5.0 out of 5.0 by Great Stay I enjoy staying at this location; easy access to the hotel from the interstate and is within walking distance of many restaurants. The staff is always welcoming. I enjoy coming in from work in the evenings to the freshly baked cookies (only Monday thru Thursday; I don't miss them on Friday's though because I am home) and fresh brewed coffee 24 hours a day. February 28, 2013
Rated 5.0 out of 5.0 by Enjoyed Stay was pleasant... easy to access from interstate February 5, 2013
Rated 5.0 out of 5.0 by Awesome Facility The front desk staff and the young lady that keeps the breakfast bar up are very good at what they do. I have not been to your hotel in a few months and yet they new me by my first name and made me always feel great!!!!! Thanks so much when I am away from home as much as I am it feels great to feel special!!!!! January 30, 2013
Rated 4.0 out of 5.0 by Very freindly staff Clean rooms, good breakfast. The staff was extremely helpful to make sure all our needs were met. I will definitely consider staying there again when returning to that area. January 2, 2013
Rated 5.0 out of 5.0 by Alabama rocks!! Very nice facility; clean, modern. Coffee available on arrival. Very Friendly greeter, recognition as Platinum member was nice. Breakfast was supreme, warm, and served on time. Quiet room, excellent internet connections. December 21, 2012
Rated 5.0 out of 5.0 by Bessemer No problems. The exercise facility are excellent. Only the pool could be a Little bigger. December 4, 2012
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