Rated 4.5 out of 5 by 104
Rated 3.0 out of 5.0 by condrel Best to go when hotel is not full
Things were hectic in the hotel. Breakfast was noisy and crowded. But the worst was the lack of housekeeping staff to handle the crowd. One day we never got our room cleaned because the maid did not get to our room ( stay overs) until 4pm. At that point we were resting after a busy hot day. The next day we made a special request and it was honored, but if I had not called, I don't think our room would have been cleaned again. It was not the maids fault. She did the best she could. There was not enough staff to clean all rooms by a reasonable time, say 12 noon. The hotel managment should take note.
July 4, 2013
Rated 4.0 out of 5.0 by DJ61 Very nice stay
Overall, this HIE has a lot of positives and I would stay there again. The pool was nice, the staff was pleasant, the beach was within walking distance as was the boardwalk and other restaurants, drugstores, etc. The breakfast was fine and had a nice, large selection. We also appreciated the fruit infused ice water in the lobby.
Our complaints are minor but there seemed to be a housekeeping issue. The women's bathroom near the lobby was out of hand soap (but they did put a bar of soap on the lavatory after I brought it to their attention) and the first night we were there our room seemed to be cleaned in a real hurry. We were not left with enough towels, we were not left with fresh shampoo or soap, the blanket that goes over the foot of the bed was left on the floor and I am pretty sure that the floor was not vacuumed because I had seen a piece of white lint on the carpet that was still there after the room was supposedly cleaned. We brought our issues to the attention of the housekeeping supervisor and were told that they were having a towel issue since many were taking them to the beach? That being said, it would not prevent us from staying there again, we've stayed in worse places but I guess we expect a higher standard from a HIE property.
July 2, 2013
Rated 5.0 out of 5.0 by Jill1997 Bethany Beach stay
My family recently stayed at Holiday Inn Express for our vacation at Bethany Beach. The hotel was very nice and clean! Breakfast was great with lots of choices and it was only a 3 minute walk to the beach! I will defiantely stay there again!
June 27, 2013
Rated 5.0 out of 5.0 by Moma84 Wonderful room and great breakfast
Everything in our room was up to date and in excellent condition. The breakfast was also very good. A lot of choices. We will definitely come again.
June 26, 2013
Rated 5.0 out of 5.0 by lwolfe70 Great Customer Service
I want to thank Meghen for her wonderful customer service! She made our stay wonderful! The rooms were spacious and comfortable! The cleaning staff were also SO very friendly and helpful. And the breakfast - it was amazing!!!
June 25, 2013
Rated 5.0 out of 5.0 by JaniceS Clean & Newer
Great hotel in convenient location. We were visiting with our kids in Bethany Beach and this was the only hotel. There were a few older motels in the area which did not look to good from the outside. This hotel was new and clean. It is not right on the beach but just a short walk. The complimentary breakfast had every selection you could possibly want.
June 20, 2013
Rated 5.0 out of 5.0 by AMarie613 Nice place, great service!
I've stayed at other Holiday Inn Expresses in the area and was very pleased with my stay in Bethany. The staff were courteous and personable, the room was clean, the bed was comfy, and the beach was less than two blocks away! I will definitely consider coming back to this hotel if I'm in the area again.
June 13, 2013
Rated 5.0 out of 5.0 by ckim22041 awesome location
I think it's about 1 block, if you go through the parking lot!! The place just got redone so everything looks brand spankin new!! The beds were really comfy and the fridge was a great bonus to the room. My only issue was the AC unit in my room. It wasn't working..I didn't mention anything because it wasn't that hot the day I was there but I can see it being an issue later on as the weather gets unbearable.
I love the fact the Bethany Beach is not crowded!!!
June 10, 2013
Rated 5.0 out of 5.0 by julie831 A great time!
We enjoyed our stay at the Holiday Inn Express in Bethany Beach! The hotel was clean and up to date and the staff was very friendly, polite and accomodating. We enjoyed the use of the pool facility (my kids were overjoyed to take their first swim of the season since we're from MA!) and were thrilled with the complimentary breakfast. We were in town for a wedding and the hotel was conveniently located about 5 miles from where we needed to be. We were even able to enjoy some of the local shops! We would certainly recommend this hotel to anyone who would be traveling to Bethany Beach and would gladly stay there again!! Thanks for everything!!
June 6, 2013
Rated 5.0 out of 5.0 by ETCH Helpful and Friendly staff
In town on Business, Rooms were clean and staff was very nice they went out of their way to make my stay enjoyable. would highly recommend this property
June 6, 2013
Rated 5.0 out of 5.0 by LIrish1 Great hotel and staff!!
The managers, front desk and housekeeping staff understand the definition of 'customer service'! They are extremely attentive, sincerely care about the quality of your stay and maintain an exceptionally clean property. Highly recommend the Holiday Inn Express at Bethany Beach!
June 5, 2013
Rated 4.0 out of 5.0 by Grandpoppy Great location and responsive staff.
My wife and I went for a short get-away. The executive king room was great - the bed was very comfortable and the room was very clean. The hotel staff were friendly and very accomodating. This has become our foavorite beach hotel.
June 5, 2013
Rated 5.0 out of 5.0 by jennifer817 really caring staff
we have been staying here since opening years ago. never has the staff- front desk and housekeeping been so attentive.
it was a pleasure.
I do hope that all the air conditioning units will be converted to digital -
June 4, 2013
Rated 5.0 out of 5.0 by GreyOne Wonderful staff; cozy bed
After contacting a few other IHG brand hotels closer to our destination, we ended up booking at HIE Bethany Beach for a second time. The courtesy and helpfulness of the staff on the phone (Fred and Alina) was the deciding factor even though HIE Bethany was farther from our destination.
The check-in process was quick and we were given water and snacks. Cookies and lemonade were also available.
Our room presented very nicely -- relaxing decor, furnishings in excellent condition, properly cleaned and supplied.
The bed was oh-so-comfortable! It is not often I climb into bed and immediately note how comfortable I am. And the pillows were much better than the standard hotel pillows.
The bathroom is spacious. The towels are a bright white and very absorbent. The shower head provided a nice spray and had very good pressure. I liked the grab bar beside the tub. If only all hotels did this!
The desk provided a good work area. Receptacles in the base of the lamps -- wonderful! No crawling around on the floor to find a place to plug in.
There was one negative about our room. The ac unit does not have a "fan only" option. The air in the room really needed to be circulated more. There was a feeling of mugginess in the room that the ac did not alleviate. We never did reach a happy medium with the settings. The room was either too cold (when the ac was running) or too hot (when the ac wasn't running). During the night I went from throwing the covers off because I was sweating to huddling under them because I was freezing.
The breakfast area was always open before the advertised 6:30 a.m. time. The selections are very good. The standard "carb" offerings are available -- waffles or pancakes (can't remember which were offered), cereal, bagels, toast, biscuits, muffins, pastries -- as well as fruit, yogurt, eggs (scrambled with a breakfast meat on the side or cheese omelet), juices and coffee. The lady that runs the breakfast area has a big personality, warm and welcoming.
It was too cold for me to use the pool while we were there (although others did use it) and the fitness equipment was in the process of being replaced during our stay. Both areas appeared to be well-maintained.
The exterior of the building and the parking area are exceptionally well-maintained. No trash was visible, plantings were healthy, parking lot was in good condition.
The Bethany Beach beach is just a short walk away. Unfortunately, views and direct access to the beach are blocked by a large condo complex, so this location probably would not be a good choice for those with little children who need quick access to a bathroom. However, there is a state park nearby with a bathhouse for an $8.00 entry fee per day. If you want to spend an entire day on the beach, that would probably be your better choice. But if you want a morning or evening stroll on the beach, than the HIE's location is fine for that.
The Bethany Beach boardwalk is a short drive north. To the south, about a 30-minute drive, is the Ocean City boardwalk. Bethany's boardwalk is smaller and quieter and there are no rides. OC's is more lively and has rides for the children.
With the exception of the ac / heat unit, I would say that this HIE is about as close to perfect as there can be for a place to stay in the Bethany Beach area.
May 30, 2013
Rated 5.0 out of 5.0 by Patty52 Poor design of bathroom sinks
The sink juts out in front. This causes you to have to bend over in a uncomfortable position. The population is aging but we are also traveling more and the sink design makes it difficult to see to apply makeup and for men to see to shave. Other than this I have no major complaints.
May 29, 2013
Rated 1.0 out of 5.0 by fireball2 staff ok but rooms not good
staff ok, although when it was time to check out, three rather large men came knocking on the door the minutte the clock struck checkout time to make sure we got out, rather intimidating and not called for.
bed really uncomfortable, and bed sheets need a makeover.
would not stay there again.
May 28, 2013
Rated 3.0 out of 5.0 by soupy55 Good location
Good location with a short walk to the public beach access. Room was reasonably clean and staff was polite. Breakfast was standard average hotel chain food. Breakfast started at 6:30. They should consider starting it earlier as the hotel was occupied by many construction workers waiting around for breakfast to start. It was hard to believe this hotel was completely renovated in February 2013. That did not seem possible at all. Bed was average. Could have been more comfortable. A negative for this hotel, but hopefully not the whole chain, is that they keep the volume on your TV at a very low setting that you are unable to override. It is impossible to hear the TV with the A/C on and near impossible with the A/C off. Had to have the staff override and they did but.....still not loud enough to hear. Finally staff removed the controls so that we could hear the TV. Another negative was that, even though the 1st floor was requested way in advance they did not have one available and we had to wait for one to be cleaned.
May 28, 2013
Rated 4.0 out of 5.0 by brianKM HI Express does it right!
HI Express is one of the more consistent brands across the U.S. You know what you are getting and that is a good thing. Rooms are clean and updated. Service is friendly and helpful and free breakfast is a plus. Short walk to the beach from the Bethany HI express. Right across the street from Sea Colony condos and close to CVS and Walgreens for any needed items.
May 21, 2013
Rated 5.0 out of 5.0 by ricksandy1 Room clean and comfortable
Everything was very good for our stay with nyou . The only problem with room 411 was the air codition noise.
May 17, 2013
Rated 4.0 out of 5.0 by vrmary The Staff Saved Our Getaway Experience
We checked in to a romantic jacuzzi king room only to find out that the noise from the adjoining room travelled under the door. Even worse, it was a crying infant. Fortunately, the next day, the accomodating staff moved us to a non-jacuzzi king room on the top floor that was quiet and peaceful. Rooms and beds were very clean, spacious and comfortable. Lobby had refreshments to snack on. Thanks to the staff, we were able to have the quiet rendevous we were hoping for! We will be back since we know which room to request in the future.
May 16, 2013
Rated 5.0 out of 5.0 by MartyM Great place
The rooms were clean, the staff friendly, the location excellent.
May 12, 2013
Rated 5.0 out of 5.0 by AngPad Wonderful
I stayed for business purposes at Bethany Beach Hotel. The hotel is really nice. Great layout and decor. The staff is friendly, willing to make your stay there as comfortable and enjoyable as possible. The hotel is in a great area also. Just s short drive to the Outlets, and Ocean City, MD. The Beach is also just a hop and a skip away. All in all I am very pleased.
May 2, 2013
Rated 5.0 out of 5.0 by GALnorth Good Job Handling Cyclists
Staff did a good job of accomodating cyclists during the annual Ocean to Bay bike ride. There was room set aside for bike storage and breakfast was well organized
April 26, 2013
Rated 5.0 out of 5.0 by GeorgenGabby Excellent service and excellent breakfast
My husband and I stayed in this motel for a weekend and it was a wonderful, quiet, very relaxing place to stay. I needed to get away for a while from all the cares and demands in working full time and taking care of a terminally ill parent. We forgot our pillows in the motel room when we left and didn't discover they were missing until we arrived home. We called the motel and they graciously mailed them to us. The staff went out of their way to help us in our dilemma! We really enjoyed the breakfast and the woman who took care of cleaning up after all the guests was a true gem. We definitely recommend this motel to anyone. I also enjoyed the fact that the ocean was only a very short walking distance away. Our weekend was awesome and we cannot say thank you enough for your kindness and care.
March 28, 2013
Rated 5.0 out of 5.0 by MBC007 A Nice Suprise!
We've been to Bethany Beach many times but have never stayed at this hotel. We were quite pleased with their newly renovated rooms. The service was very good and the breakfast was very adequate.
March 7, 2013
Rated 5.0 out of 5.0 by meatball super
Thanks for a wonderful stay. Special thanks to Claire who made breakfast experience wonderful. She was helpful w/all our ???s about the area even going above and beyond. Checking out locations/places for us to see. What an asset!! Will come again
All the other staff was helpvul, very friendly, and professional. Only issue we had was the smell, assuming it was the glue or the "new" although unpleasant smell, from the recent renovation, carpet replacement on the 4th floor and the continued replacement on the rest of the floors
Thanks for a really nice stay to all
March 3, 2013
Rated 5.0 out of 5.0 by Jan216 Great Property!
Cannot speak highly enough about this hotel! From the moment I stepped in to check in, to the wonderful care the rooms are given to Clara who could not be nicer in making sure each guest enjoyed their breakfast. Thank you!
February 14, 2013
Rated 5.0 out of 5.0 by AliceK10 Superb, Friendly Service
This is one of the best Holiday Inn's that I have stayed at. The staff is extremely friendly and willing to assist with recommendations and directions. As a bonus, they offer delicious chocolate chip cookies in the afternoon and evening at the front desk.
January 26, 2013
Rated 5.0 out of 5.0 by Lore22 Well-Designed Rooms, Clean & Comfortable
We always enjoy staying at the Holiday Inn Express Bethany Beach. The rooms are well designed, with enough outlets, mirrors and appliances in the main room area to facilitate a family's needs -- especially when one person is using the bathroom. The beds are and very comfortable and clean. Overall, a great property with very friendly and helpful front desk staff. The breakfast room staff person is always very friendly and helpful.
As regular and future guests, our only complaint is that the hotel needs to extend the breakfast hours on Sundays for another hour until 10:30 AM instead of the 9:30 AM closing time. It doesn't allow for a more relaxed Sunday AM. Ideally, it would stay open until 10:30 on Saturdays as well, but at least one day on Sunday. I mentioned this to the person at the front desk when checking out last Sunday.
We did experience loud guests/noise in the hallway last Sunday AM -- a child/children being very loud in the hallway for awhile.
January 4, 2013
Rated 5.0 out of 5.0 by Mary75 wonderful staff, very inviting
I have stayed at several different Holiday Inn Express Hotels on the east coast. This particular hotel is exceptional. The staff was delightful! Very clean and inviting from the lobby to the guest room. Congratulations to the management of this hotel!
January 3, 2013