Rated 4.6 out of 5 by 286
Rated 4.0 out of 5.0 by LinLP Excellent Customer Service
My assigned room, 309, smelled very musty so after first night asked to have a different room. Staff immediately found me another room on the same floor that was ready (it was mid-morning) and I had all of my belongings moved within 15 minutes. The new room smelled fine.
Front desk staff all very friendly, efficient, and accommodating.
August 3, 2014
Rated 5.0 out of 5.0 by Bobby J clean rooms great view
The room was clean. we had lots of choices for sitting and relaxing, table and chairs great for having a snack or writing out postcards
August 2, 2014
Rated 5.0 out of 5.0 by KDar Location, location, location!
This is the first time we've stayed here, but it won't be the last. On the spur of the moment, we decided to come to Ocean City for a long weekend. We were happy to find rooms available at the Holiday Inn Express. We arrived early, and were able to check in immediately (woo whoo!). The room was clean, bed was comfortable, and the staff couldn't have been friendlier. I needed to fax some papers to my son's physician, but forgot to do it before we left - the front desk handled it quickly, cheerfully, and without charge. Our room (back of the hotel) overlooked Northside Park, and we were able to enjoy some Sunday night fireworks from the room. The kids loved the pools. Location is great too - we only drove a few minutes to enjoy great sushi, a pile of steaming hot crabs, an ice cream parlor and Fisher's popcorn. Great value for the money. We will definitely stay here again. Wifi worked well too.
August 1, 2014
Rated 5.0 out of 5.0 by Chris330 Great Service
We were really impressed by the smiles and overall friendliness of the staff. Shawn at the front desk was very helpful with suggestions for food and activities. I would definitely stay here again if I come back to Ocean City. Just a note... It is not close to the boardwalk, but just a short drive away.
July 31, 2014
Rated 4.0 out of 5.0 by Myra26 Great Stay
I stayed at this hotel with my family July 25-27, 2014, we were in Ocean City for my son's basketball tournament. The location was great, the rec center was right behind the hotel. The room was a lil pricey but I guess this is to be expected given the time of year. Initially, the resident manager was very rude when making the reservation back in June, a block of rooms were reserved by our team manager and when I called the lady said there were no rooms available, she had the wrong group name, I was with Ballerville DMV she was looking under another block. I never got the discounted rated and was forced to take a suite which technically was not a suite but a room with a pull-out couch. Nevertheless, I was given a AAA, the room was just ok but way over-priced, I have stayed in better rooms (especially suites) and expected two flat screen tvs for a suite but the kids were happy. The indoor pool and jacuzzi were nice. Overall, my stay was good but for the price my husband and I expected a fancier room! The hotel staff was good once we got there, especially this African American lady that assisted with breakfast, didn't get her name, she is a native of Ocean City, a sweet older lady, reminded me of my mom.
July 30, 2014
Rated 4.0 out of 5.0 by SS0918 Friendly Staff
The friendly front desk staff took the time to immediately establish rapport, engage in lively conversation, and commit my name to memory. Attentive and pleasant housekeeping.
Opportunities for improvement:
We reported a non-working toilet to the front desk, and although they instantly alerted maintenance, the fix did not take place before our check out. They may be short-staffed and therefore cant respond in a timely fashion.
Elevators were uncomfortably hot.
Need more luggage carts. Guests are left to fight over them when checkout activity is high.
July 30, 2014
Rated 5.0 out of 5.0 by Steve D.... Great Staff!
I travel a lot due to my job, this was for pleasure...and I have to say not only was the General Manager outstanding (believe her name was Marie or Maria) Her staff was equally as great..all were courteous , respectful, and treated my wife and I like we owned the hotel...thanks for a great stay in OC Maryland...Next time I am in town..I will makes sure it is at this property! Keep up the great work!
July 29, 2014
Rated 4.0 out of 5.0 by LongFamily Friendly staff and great customer service
The staff was really nice and friendly; seem really genuine to have you stay at their hotel. The variety of food was good at the breakfast bar. However, the eggs are powered; and they should put up a kids must be accompanied with parent. The coffee was fresh, hot and excellent. The ladies who ran the breakfast were fantastic - please tip --- so many guest didn't or would put a dollar(s) in the tip basket.
The only reason why I am rating a 4 star is because when we got to the room it was stuffy. We had to ask for air fresher; how ever it didn't work. Later, the same room smelled even worse. Therefore, I mention it to the front desk and they offered to change it immediately. The hot water works well in the mornings; ice cold at night. The indoor pool is 3 and 3 1/2 feet including hot tube. The indoor pool and hot tub was a little cloudy. The outdoor pool was pretty and nice but 5 ft.
The beach was really close. However, the boardwalk is far from hotel. It was fine because there is a all day bus for $3 that takes to inlet.
July 29, 2014
Rated 5.0 out of 5.0 by Double AA Staff was very accommodating
Very nice place, not far from the beach. The kids loved the pool and hot tub. Having breakfast included was awesome. All the staff was friendly and helpful, especially Keesha - who was the best!
July 29, 2014
Rated 5.0 out of 5.0 by OC Vacationer Great Service
Staff was very friendly and helpful. Front Desk staff went out of their way to greet us by name.
July 29, 2014
Rated 5.0 out of 5.0 by Brian18 Attentive Staff
Great summer day/night stay; was able to get early check-in
July 29, 2014
Rated 5.0 out of 5.0 by dick78 excellent service
l enjoyed my couple of days at Holiday Inn in Ocean
July 27, 2014
Rated 2.0 out of 5.0 by Lyndalef Very noisy, was not able to sleep
It was very noisy, we were not able to sleep. The front desk was near and they did not stop the noise even if it was 1 am. For the breakfast, we needed to wait a lot and no table and chair . Very expansive, very humid. Was not smell good. The worst Holiday Inn we stayed.
July 27, 2014
Rated 5.0 out of 5.0 by yanxfan1971 Great Customer Service and Value
My family and I stayed from 7/15 through 7/20. Although the hotel is far from the boardwalk but that was what we were looking for. Only couple blocks walk to the beach and right behind us was to a public park (where you could walk,run,bike ride catch crabs off the dock or fish). We had a blast. The staff always greeted us with a hello and a big smile. The pool however small (indoor 3 1/2 feet deep and outdoor 5 feet deep) was clean and had plenty of seating it served our purpose we weren't there for the pool but for the ocean. The morning breakfast had a variety of selection for all of my kids and wife and the hard working ladies kept it always filled. The hotel was filled to capacity but even if the line was a little long there was enough seats and food for everyone. You just had to patient and try to get down by 800am when everyone is eating.(730am was perfect). We did have a mixup one day when our oldest daughter was ill we waived housekeeping but they thought we didn't want housekeeping period. When we got home at 700pm they sent night housekeeping right away apologized and all was good. ( Miscommunication happened on our part nothing to do with the hard working ladies in housekeeping. We asked for extra towels once and they were always there. And our last day we asked for a late checkout and were accomodated no questions asked. If your looking for a quiet place away from the boardwalk that you get breakfast included and is about $60 cheaper than most OC hotels this is the place. We took that $450 ( $60 plus $30 we saved on breakfast) in savings and went out to more expensive restaurants. The only negative thing was the suites have only double beds and not queen but I knew that prior. Good place for kids who are playing tournaments to stay softball soccer and lax fields right there in the park
July 26, 2014
Rated 4.0 out of 5.0 by Kathy A Nice hotel
Good location in northern part of ocean city. Friendly staff
July 25, 2014
Rated 5.0 out of 5.0 by Cuco6 Comodidad y Limpieza
La habitación esta limpia, pero la supervisora se le olvido chequear la cortina del baño, muchos pelos de los clientes anteriores y en la piscina no encontramos en dos ocasiones las suficientes toallas.
En termino general, el hotel me agrado mucho y si regreso a Ocean City, me volveré a hospedar en su hotel.
July 24, 2014
Rated 3.0 out of 5.0 by JPatt33 Average
Not great, not awful. Everything was as you would expect, nothing remarkable. The pools were a bit dirty, I'm sure it's hard for the staff to keep up with all the sand, but still both pools and the hot tub were not clean.
Across the street from the beach, which was a huge plus. Breakfast was average.
No one greeted me as an IHG Rewards Club Member
July 24, 2014
Rated 5.0 out of 5.0 by Travel?Luv2 Great Value, Great Stay
I had a great stay at the hotel. The rooms are very clean and comfortable. For those of you who are hotel product junkies, they carry Neutrogena products. They had a small fridge, a microwave, storage and a table. This made it easy to bring snacks and beverages. The pool/hot tub was clean as well as the lounge area. The kids had a blast. There is not a life guard on duty though. The hotel is a short walk to the beach; about a half block away. The hotel is very far from the Boardwalk/attractions. I did not mind this too much. They do not provide a shuttle but there is a bus that you can ride all day for $3. There is stop right outside the hotel. The staff was very friendly and attentive. Keisha was especially nice.
July 23, 2014
Rated 5.0 out of 5.0 by chitterling Great Amenities, Clean comfortable rooms, excellent Staff
Thank you Holiday Inn Express for once again providing quality services for me and my family. The staff is always great going the extra mile with their courteous and professional manner. If there is ever a problem with anything, they have always had quick response which is most important when you have small children. Hope to see you again next summer!
July 22, 2014
Rated 5.0 out of 5.0 by Elvis101 Great value and service for busy beach weekend trip.
Great value and service for busy beach weekend trip.
July 22, 2014
Rated 5.0 out of 5.0 by Margo14 good service and comfortable bed
Everything was fine but the pillows were too large and too puffy. i could not get comfortable other than the pillow situation my stay was great! The complementary breakfast was wonderful and the ladies working there were very kind and efficient!
July 20, 2014
Rated 4.0 out of 5.0 by BeBe1 The room was very clean, the beds were comfortable. The entire staff was very professional and friendly.
We attempted to check in at 5:00 p.m. and the room was not ready. That is the only negative about our visit. It was a very nice atmosphere and we were able to relax. I would recommend this hotel highly and would return. The Breakfast was very good and it is a very nice amenity.
July 19, 2014
Rated 5.0 out of 5.0 by Enhance Nice and relaxing
The hotel and staff were great. Rooms were clean. Overall a great place to stay and I would definetly recommend this hotel. We felt secure. Location is on the north end of OC quite a walk to all the action, but a short drive if you have transportation. Our only complaint was the price. A little over priced for the type of rooms they offer. We've stayed at holiday inn club resorts for less, but if price is not a problem great place to stay.
July 18, 2014
Rated 5.0 out of 5.0 by Travel Grammy Lovely family friendly facility.
Our family of six stayed at this beautiful hotel for a short beach vacation. We were able to walk to the beach from there and there were several places to eat within walking distance. We were not far from Assateague Island where we visited both days we were there. The staff were most helpful and easy to approach; our housekeeper was so upbeat and outgoing, provided extra towels when requested. Front desk staff gave us good advice regarding places to eat, all suggested were good! Our room and beds were comfortable and there was a small frig and a microwave. The full breakfast included multiple choices and the dining area was clean and inviting. The indoor and outdoor pools were great.
I would definitely stay at this Holiday Inn Express again.
July 18, 2014
Rated 5.0 out of 5.0 by Edward1327 Nice, convenient place to stay in Ocean City
My wife and daughter stayed at this Holiday Inn Express for two nights, July 13 and 14. We found it very convenient, as it was out of the hustle and bustle of the lower streets in OC, but offered convenience to good dining and shopping. It's location relative to North Side Park is an added bonus. The park is directly behind the hotel and it offers playing fields, running / walking tracks and great views. It also has a long, extended dock that can be used for crabbing or fishing. On Sunday evenings there are concerts in the park, which was an added bonus the first night we were there. Getting to the beach is very easy, just a few minutes walk, with an Ocean Highway crosswalk directly in front of the hotel. While we didn't use the swimming pool, we did lay out there for a bit because it actually got chilly over at the beach. We came away very impressed with the overally professionalism and attitude of every staff person we met. From the front desk personnel to the cleaning crew, and even the breakfast workers, everyone had nice, positive attitudes, which we really appreciated. I would highly recommend this hotel.
July 17, 2014
Rated 5.0 out of 5.0 by fancylynn Clean and comfortable room. Close to beach.
Highly recommend this hotel! The room was clean and fresh. Comfortable bed and pillows. Staff was friendly and helpful. Checked in early. Excellent hot breakfast included. Close to the beach. Great value! Will definitely be going back!
July 17, 2014
Rated 2.0 out of 5.0 by Virginiadoll Nice hotel but smells like cigarette smoke
Although the hotel was nice, I probably wouldn't stay there again, nor do I feel what I paid during my visit was worth it. Once you walk into the hotel, the smell of cigarette smoke overtakes the entire lobby and even to your front door. I'm highly allergic to cigarette smoke and if I would have known they allowed people to smoke indoors I would have definitely picked a different hotel to stay at.
July 17, 2014
Rated 4.0 out of 5.0 by ewam Great stay but misleading description of room
Stayed there with two little kids thinking that a king bed suite with a pullout would actually have the kids sleeping behind a door. Not so. The suite is just a long room separate by half a wall. Well, my husband and I ended up getting many more hours of sleep than we intended.
Also, why does the hotel have no recycling bins?
Otherwise a very pleasant stay. Clean, comfortable, convenient location. Staff was outstanding!
July 15, 2014
Rated 5.0 out of 5.0 by swingsetman Great place to stay for vacation.
This is the 3rd time my family has stayed here for our weeks vacation. Clean rooms, friendly staff, clean pool, good breakfast, and quite.
The only problem I had with this stay is the Satellite TV. IT was horrible. Takes a long time to change channels. And even if it did change, it would take forever to tell you that the channel wasn't available.
July 14, 2014
Rated 5.0 out of 5.0 by jlsw Friendly Staff
The staff was extremely nice. The hotel was very clean. The cleaning crew were very good at what they do.
July 13, 2014