Rated 4.4 out of 5 by 311
Rated 5.0 out of 5.0 by BobnVal Love this place!
We have been staying here for over 15 years and my wife and I love it! Everyone is great from Mary Lou at the front desk to Ybor in the lounge to Tim, Joe & Rob at the pool bar. Excellent customer service and always smiling staff. Perfect location in O.C. where you can walk to just about anything!
September 11, 2013
Rated 5.0 out of 5.0 by LivinInFlipFlops01 Great Place to Relax
I go back at least once a year. The rooms are quiet and clean. Love the kitchenette so you don't have to eat out for every meal. The front desk personnel is the best. So accommodating! Best part is you can go early and use the pool and they will call when the room is ready and on the last day after check out you are welcome to use the pool then afterwards use the shower facilities. They'll even give you shampoo and soap! I was able to enjoy everyday of my vacation.
September 10, 2013
Rated 5.0 out of 5.0 by Lucy37 fun time
We really enjoyed our stay. Room was clean and staff is friendly. Pool bar is a lot of fun!
September 10, 2013
Rated 5.0 out of 5.0 by yami78 Excellent Hotel
First of all i'd like to thank everyone for a wonderful stay from Karen who let me rebook my reservation when i cancelled it. to Mary Lou who did an excellent job setting up the perfect romantic getaway for me and my gf. I had an issue with something so i cancelled the reservation but Karen came to the rescue and went above and beyond for me and rebooked this for me with the same rate. You don't know how happy I was but was super excited. Thank you so much Karen. Ocean City is so beautiful and being in this hotel made it better. I have to say when i talked to Mary Lou and set up something in my room it was done. She has a great personality and greeted me with smiles. This hotel delivers great customer service and the staff was super friendly. The room was very standard though i really wanted the ocean view because the garden view was just the plants and tennis courts wasn't a view. Mary Lou did apologize that she couldn't upgrade me but i know whats its like because i work at a Holiday inn Express and it can be challenging. She did comp my fruit basket which was really nice of her. I did get the 3 course meal for 2 and breakfast but the dinner was subpar. I don't eat seafood so i wish they could've accomodated me on that but whatever was on the menu which really disappointed me for a Holiday inn. I just paid the difference on the menu to substitute for the 3 course meal. The Wifi was a bit slow and the tv channels were all not working but i didn't watch much TV during the 2 nights. The hotel is so convenient to all the great restaurants and attractions. Overall i give this hotel 6 stars for
September 9, 2013
Rated 4.0 out of 5.0 by TheCaptain76 Very nice room, high traffic but well kept- great service!
Comfortable beds, nice amenities, great pools and activities for kids. Beach is GREAT here! You will have a good time.
September 7, 2013
Rated 5.0 out of 5.0 by dazd79 We keep coming back!!
I think it is the BEST value for the money. Close but, far away from the Ocean City Board Walk noise. Just sitting on the out side balcony was the BEST! The view was great, we get the eastern side. All of the staff was great!!! And helpful. Food was good. The rooms are big. My favorite thing was sitting on the balcony!
September 6, 2013
Rated 5.0 out of 5.0 by KayW Pleasantly surprised
We stayed for a long weekend on priority club points. We got a lot of value for the points! The rooms were large - we had a king room with a sleeper sofa. There was a small balcony with a table and two chairs overlooking the pool and tennis area, and we could see and hear the beach very well from there. I was surprised at all of the amenities - shuffle board, tennis court, pool with swim up bar, and ample beach space. The large flat screen TV and electric fireplace were nice touches. The restaurant and lobby area was very nice. The bathrooms could use a little updating, but I was overall very happy with our stay and would definitely consider returning there in the future.
September 5, 2013
Rated 4.0 out of 5.0 by Maria57 Lots of things to do at this hotel!
A nice hotel with a good staff. Everyone is friendly and helpful. There is always something going on at the pool bar. If you play tennis, having the court right there is great.
September 5, 2013
Rated 2.0 out of 5.0 by jaialba Would not use it for vacations
I stayed one night for business purposes, but would not stay there on vacations. The building in general is old and the rooms look the same.
The staff was nice, but I have had way better experiences at other hotels.
September 3, 2013
Rated 4.0 out of 5.0 by mama57 Would come back.
Actually cleaner than most beach hotels, although older in need of some minor repair. Didn't use the restaurants, but staff very friendly and courteous.
September 2, 2013
Rated 5.0 out of 5.0 by Stru0712 great experience
This is the second time we have stayed here and both times we have been pleased. The staff treated us very well and accommodated all of our needs. We found that the breakfast buffet was of great value as well as the outside pool and surrounding area being a plus due to poor weather. My hat is off to Dawn who enabled us enjoy our stay there
September 1, 2013
Rated 5.0 out of 5.0 by HootiePie Personality and a Smile go a long way
I want to thank the day manager, MaryLou for her more than welcoming greeting upon our arrival for a brief weekend getaway. She promptly greeted me with a warm smile and wonderful friendly attitude. She went right to work searching out a room that was ready for an early check in and placed our Rewards Member bag on the counter and even added a special treat as well. Thank you. She was very helpful and engaged in conversation with me while she was getting me checked in. She is truly what first class front desk service is all about. This was definitely a 360 positive experience from the service I just reported on for a visit we made to Hershey, PA just a few weeks earlier. It is customer service from people like MaryLou that make people want to make a return visit. Also love the location right on the beach and the later hours of the indoor pool. The only thing that would like to see is having the outdoor pool open a little later since it is during peak summer season. Thanks again MaryLou, keep doing what you do best, keeping the guests happy. Don't stop smiling. ;-)
August 31, 2013
Rated 5.0 out of 5.0 by Hemitruck Very Clean
I stayed at this hotel on 8/24 and 8/25. I couldn't help but notice the floors were very clean. I mean the tile was stripped of any grease or dirt. The carpet was cleaned and the sheets were fresh. I had zero issues. The housekeepers was nice and friendly.
August 31, 2013
Rated 4.0 out of 5.0 by nascarfrank first trip to O.C.
Staff was friendly and helpful for the most part. Beds and pillows were too soft. On two occasions we weren't delivered a sufficient amount of towels or wash cloths. These are the only negative things we experienced during our stay here. The direct ocean view was amazing. The food was good in the restaurant. The bartender (John) was very friendly and would chat it up with you when he wasn't busy shucking oysters for their raw bar or getting the waitress and bar customer's their drinks. We will most likely come back to this particular hotel.
August 31, 2013
Rated 4.0 out of 5.0 by Cynthiaann Great location & parking
We stayed oceanfront and were very surprised beds were double instead of queen size. A bigger coffee pot would have been great for 4-6 people. Wash cloths were missed on restocking bathroom. Beautiful view , accessible parking great! Like grill food and prices.
August 29, 2013
Rated 5.0 out of 5.0 by birthdaytrip2013 IHG member
As a member of the IHG Rewards program I was very pleased with this hotel.
August 26, 2013
Rated 3.0 out of 5.0 by MaureenB Average stay
Staff was very attentive and dining in the hotel was very nice. Rooms were average at best and it smelled of cheap rug cleaner. Overall feeling in hotel was very muggy, possibly from the indoor pool.
August 23, 2013
Rated 4.0 out of 5.0 by PoppaJohn Great Service
Next time we stay there we would like to request staying in a different room and at a different location in the hotel, Too noisy where our room was located. The bed was uncomfortable too,
Other than that we had a great stay. Service was great. The magic show was terrific and funny. Great food and service at the Brickhouse Pub.
August 23, 2013
Rated 4.0 out of 5.0 by travelingmom2 4 days in the Caribbean almost
This hotel makes you feel like you went to a caribbean island when you look out from your deck and see the ocean, poolside hammocks, a few palm trees and hear island music but you're in MD.
The only down side is the fold out sofa. There is a mattress made of springs and some fabric covering it.
The staff is very good. We didn't try the restaurant. The kitchen is fully equipped for making breakfast and lunch that can be enjoyed from your deck.
We'd come back again.
August 23, 2013
Rated 5.0 out of 5.0 by Mnorton1204 Great Property, Great Location, Great STAFF
My wife, 6 year old daughter and I stayed at this property for 4 days, three nights. We had a great time. The room was beautiful with a balcony, full galley kitchen and fake fireplace. The room was about half updated, meaning beds, television and bathroom looked renovated but kitchen, other furniture and draperies were a little dated but in good condition. The amenities were great. Love the outdoor pool with swim up bar. Didn't use tennis court but was well maintained. Indoor pool was open but under construction so it didn't look nice at the time but will probably look great afterwards. I hope they ventilate it better. We spent a reasonable amount of time there because weather was spotty and found it difficult to breath after an hour or so. Again it was under construction so that was probably the reason. First Holiday Inn property I have stayed at that had a game room with all machines working so hats off to them. They have Magic Shows twice a week for 10 dollars a ticket. It's not Broadway by any means but for the price it was a great show. As with most Properties the bars were great but Restaurant was so-so. Nothing special there. I would eat out on future visits but get my night-cap there. Staff was amazing and accommodating and always had a smile. We arrived early and although we couldn't check in, we were allowed to park and use all hotel amenities. They took our number and called us as soon as room was ready. Beach access is great and close and seems to be in right place( never got really crowded while we were there). I will visit again. Wish there prices were a little more competitive though. It was one of the better properties I have stayed in.
August 22, 2013
Rated 4.0 out of 5.0 by SmP08 Enjoyable stay
We had an east side ocean view and our room also looked out on the tennis courts. We enjoyed the pool and ocean very much, although it does get very crowded in the pool. The rooms need some updating and at times there was a musty smell. The desk attendants were really nice and very helpful. Overall, we enjoyed our stay.
August 20, 2013
Rated 4.0 out of 5.0 by Miley August 2013 Stay
We stayed here for a weekend in August 2013. The outside of the hotel was beautiful. We had an 8th floor oceanfront balcony that had a great view. Couldn't have asked for a better view. Short walk and we were on the beach. We had 4 adults and 2 children and didn't find that we were cramped at all. I do have to say that the inside of the hotel could use some updates. The second night of our stay we had heavy rain. All of the windows in the hallway outside of our room had water just pouring in and making puddles on the carpet of the hallway. I did report it to the front desk, but as far as I know they did not come to look at it. I sure this wasn't the first time this happened. The pull out couch was just horrible to sleep on. It felt like you were sleeping on just the springs. We did cook breakfast on the stove but the burners would not stay straight to cook bacon evenly. After all this being said we did enjoy our stay and would not give up the wonderful view for these little problems.
August 20, 2013
Rated 4.0 out of 5.0 by Jone Staff was wonderful
All of the staff at the hotel we encountered during our stay were wonderful. The room was nice and offered everything we needed. I give the food an average but we only ate breakfast one morning and that is the reason we did not eat there again. The staff in the restaurant was a different story and the food was not worth the money.
August 19, 2013
Rated 5.0 out of 5.0 by Sammy1234599999 Great stay
Enjoyed our stay. Great room and view of ocean. Everyone was great.
August 18, 2013
Rated 3.0 out of 5.0 by Sme74 Room key problems
We stay at Holiday Inns whenever we travel. This location every year, often more than once. This time our room keys just would not work. The first day alone, we had to go to the front desk 4 times after check in. We were only on the 4th floor but this year we have a 9 month old to carry around. It was very frustrating to go up to your room only to have to carry her back down to get new keys made. This problem continued right up until out last day. It also made it impossible to gain entrance to the building from the pool side. We had to keep walking around! We were told to keep the card away from cellphone, other credit cards and our keys. We never had an issue in the past. Even doing all of these made no difference, the keys did not work. Another issue we never encountered before were tiny ants in our room. They were on the bathroom floor and on the last day, when I woke up, there were 2 on my mattress.
It was not the relaxing stay we are used to having. The running up and down for the keys became very frustrating.
Your employees were helpful in trying to get the situation fixed but nothing seemed to work
August 18, 2013
Rated 2.0 out of 5.0 by SingleDad LOTS of room for Improvement
Nice hotel. Nice set up in rooms. Stove and fridge made it easy to dine in. Balcony overlooking pool, tennis court and ocean was a great view. Kids played shuffle board for the first time and like that a lot! Swim up bar and grill with fantastic food. Good food in restaurants too.
Comfort of room good except they say you can comfortably sleep 4 when really, only 2. Pull out couch bed was like sleeping directly on springs. Had to just use couch which is very short for 1 person. It was like that in two different rooms, so probably not just that one couch.
Service is hit or miss. Some staff very friendly. But many of them have poor attitudes and very unfriendly. Several girls at front desk will complain about customers and other guests in front of you. Not very warm and friendly.
We stayed 7 nights. Our first night was in a room that was just smoked in. I specifically requested, and was promised NON-SMOKING! Manager"s first reaction was defensiveness and shifting blame to me. "Sir, you booked a standard room". I called back and informed her I would request a chargeback from my credit card company for every night I had to stay in a room that smelled like smoke. She said, "do what you need to do". I told her I know my call was recorded when I made my reservation. My cc company would request to listen to it. She called me back a few minutes later and said they'd have my children and me in a different room the next day. Since we'd spend one night in the smoking room, she refund HALF of 1 day's stay. I thanked her for the gesture because, at that point, I didn't want horrible service to ruin this vacation for my kids. However, I question her judgment. Her first reaction should have been apologetic and to offer a solution. I shouldn't have had to threaten to file a complaint. To offer half a day's refund is foolish, in my opinion. I shouldn't have been charged anything to stay in that room. Potentially, she gave up the amount she saved many times over by giving up future business.
Companies make mistakes, including mine. When you do, you go above and beyond to make it right and retain that customer's business. She didn't even come close. It's a shame. Poor management and a handful of unfriendly, careless staff members tarnish the reputation of a very nice hotel. My kids and I liked everything else about the hotel but would never go back to it. There are too many other nice hotels with management that understands the benefit of spoiling customers, making them feel welcome and making the right decision when necessary.
I WOULD POINT OUT THAT some of the staff was very friendly and genuinely did care. The man who handled our housekeeping for the week was very pleasant and did a great job. I also appreciated that every night, they sent someone knocking on doors to see if you needed anything, towels, shampoo, coffee, etc. That is a great service because, often times, something is forgotten.
My kids are 17 and 12. Except for one year, we've vacationed in O.C., MD every year since my oldest was born. The place we normally stay was sold out quickly this year. Holiday Inn on 67th street had an opportunity to bring us back every year from now on. They have everything we need. Simply acknowledging their mistake and making it right would have easily accomplished this and probably generated a referral or two. It always comes back to management.
Hopefully they will recognize the need for change before it's too late.
August 18, 2013
Rated 1.0 out of 5.0 by Lyshc Don't waste your money
The worst national brand in ocean city. I have stayed at them all. Do not waste your money or priority points or you will be dissapointed. This place is terrible. The only positives are the good food at the restaurant and the location. The pool is a dump and the staff is miserable.
August 16, 2013
Rated 5.0 out of 5.0 Great Staff, Very Clean
We enjoyed the stay. The price was high, and the hotel could have been nicer for the cost, however, we did book late in peak season so this was expected. The staff was very friendly, the room was clean and everything worked well (including A/C- very important in this humid area). Overall the experience was good, and provided we received a better price, would stay here in the future.
August 16, 2013
Rated 4.0 out of 5.0 by MrThomas Had a great time!
I stayed at this hotel 11 Aug 2013 (rm 208). The hotel provides good access to the beach and was comfortable. The staff was courteous and the rooms were clean. BTW - Thanks for letting us check-in early. We'll be using your hotel again in the future.
Mr. B Thomas
August 16, 2013
Rated 5.0 out of 5.0 by boogiedown great service
We had a great family vacation. The service was great, anything we needed, right away.
August 15, 2013