Rated 4.1 out of 5 by 235
Rated 5.0 out of 5.0 by kanizzle Great place to stay
Was a great place to stay. Quiet, friendly, and comfortable environment.
August 31, 2015
Rated 5.0 out of 5.0 One of my best hotel experiences
I travel a lot and have been at this hotel Monday-Friday for the last six months. I have zero complaints. The staff is the friendliest I have encountered anywhere. The have gone out of their way to make sure I have everything I need...and more.
They make sure I get the same room every week and it is always clean and fresh. Even during a short time when there were a couple of minor glitches due to a change in housekeeping staff, the front desk staff was right on top of fixing things. And they always greet me by name and with a big smile when I check in and get back every evening.
The ladies who run the breakfast room do a great job. I appreciate them very much. The food is always fresh and the breakfast area stays well-stocked. I really like the new practice of turning the pancake machine on from 8- midnight at night!!!
The local staff has no control over this, but I wish Corporate would expand the menu a little. Scrambled eggs every day would be nice and so would some kind of potatoes. The pancake maker is great, but why not a waffle maker, too?
Again, you guys are doing a great job!!!
August 31, 2015
Rated 5.0 out of 5.0 by superman take it or leave Great Service
EASY TO FIND. GOOD LOCATION. EXCELLENT SERVICE. FOOD WAS VERY GOOD.THE ROOM WAS VERY QUIET FROM ANY OUTSIDE NOISE. STAFF WAS HELPFUL IN GIVING US EXTRA SUPPLIES.EVERYONE ENJOYED THE POOL. PARKING WAS AMPLE AND WE WERE ABLE TO PARK CLOSE TO THE ENTRANCE. I WOULD CERTAINLY COME BACK HERE OR USE HOLIDAT INN EXPRESS AS MY PLACE TO STAY WHEN TRAVELING.
August 26, 2015
Rated 1.0 out of 5.0 by Darren Cummings Worst stay ever at this location
Checked in after noon on Thursday. Immediately noticed the a/c was making an awful sound. I called the front desk and could barely ask for another room when she hastily said "nope, we are all booked up". I know they were BOOKED up, but not FILLED up (yet). Continued making awful sounds for 3 days. Friday night and Saturday night we were not even able to run the air at night due to it being so noisy. It did cool properly, but when it would cycle off, it made such a loud noise that it would wake you and the window even shook when the unit shut off. I would stay here again ONLY because of the location but I will not stay in room 316 anymore.
August 24, 2015
Rated 4.0 out of 5.0 by volleyballmama Good choice
I always stay here when I go visit my daughter at SNU. The staff is always nice. The only problem I have with this is the cleanliness of the bathrooms. I don't like to sit on the toilet and see hair around the edges of the floor or in the tub. I have stayed here several times and this is a constant. It just makes me feel dirty to see other people's hair all over the floor. Also, when trying to leave with our full bags, the housekeeping staff was sitting outside the side door on the 3 foot step where we leave, and they were smoking. They did not move, they did not offer to move, so I had to squeeze through them AND the cloud of smoke. Very rude if you ask me. This is the type of thing that makes a lasting impression on people. I don't smoke. I don't want to walk through it and it looks tacky to have your staff right outside the door smoking, especially when the guest is required to walk through it. Why not have a smoking area for them? Ugh....gross! If there was a closer hotel I would give it a try to compare. The beds are pretty good. Some rooms are better than others. The front desk staff is always nice. Coffee is available 24/7. Located close to the college so that is very appealing.
August 20, 2015
Rated 4.0 out of 5.0 by JackinKC No Refrigerator
One of few places that doesn't provide a refrigerator, which is needed when keeping items cold on a road trip.
"Pancake machine" is a cheap substitute for waffles.
Weekly change of internet password is unusual, and should be pointed out at check-in, not discovered when it shuts off.
August 19, 2015
Rated 1.0 out of 5.0 by jwhammo Picked the Wrong Night to Stay
Room was not cleaned but key given out any way. AC broken and not fixed.
August 17, 2015
Rated 3.0 out of 5.0 by danigdrrty Staff
They manager was very hateful, the trainee was very nice. Pool was not available until late the day after I arrived. The manager was very hateful to my grandkids while in the pool, they did not no they wasn't suppose to have to lifesaver floaties in the pool, she told them in a hateful way to put them up. Very rude and unprofessional. I do not know if I will go back there while she is employed. She made my grandkids very uncomfortable. Sorry I did not get her name. She work day shift. I had to attend a funeral and was already sad and she did not make it any better.
August 14, 2015