Rated 4.1 out of 5 by 218
Rated 4.0 out of 5.0 Nice room, small towels
Nice room, a little expensive for the room we got, but it was the last one left. No government rate for the last room (a suite?) apparently. We got in late, and the desk personnel was very attentive and friendly. The bath towels provided were large hand towels. I've never seen such small towels in a hotel. Even the pool towels were larger.
July 27, 2015
Rated 5.0 out of 5.0 by Sra5213 Great quiet location
We traveled 8 hours from Albuquerque on our way to Arkansas. This was a welcoming hotel and we were able to relax and fall asleep ready for next day of travel.
July 21, 2015
Rated 3.0 out of 5.0 by Pegc0127 bed and room was fine but no PC recognition
This is a fine place to stay just off of the Turnpike...easy to find. Rooms are fine...there are restaurants nearby but be careful...as the addresses in the binder were not up to date and had to drive around finding a place that didn't exist at that address. I really grade them on the IHG promotion for PC members and how we should be greeted. There was absolutely no recognition...so I would give them a D as an overall. After all the room was acceptable and I slept OK.
July 17, 2015
Rated 4.0 out of 5.0 by OKROSE76 Convient to I44 and H E Bailey Parkway
Hotel staff was very friendly and understood our frustration with the outer doors to the hotel not working
correctly, we had to enter through the main entrance , making it inconvenient when returning with our dogs. The hotel grounds were very clean and parking was easy the breakfast area was clean and the breakfast was tasty! We were not recognized as Platinum members and had to bring it to the front desks attention, disappointing.
July 9, 2015
Rated 2.0 out of 5.0 by deeDee1971 Disappointed!
Rooms were ok.
Desk staff was NOT friendly at all.
Maids were extremely nice and helpful.
Breakfast was good, lady working it was very nice & kept the food fresh and hot.
No fridge in the room, which were use to with Holiday Inns.
Pool area was ok but pool was cold and hot tub didn't work.
July 2, 2015
Rated 3.0 out of 5.0 by Toonist Don't go for the upgrade
I booked a king size non smoking room, however because I am a platnimum member, I was upgraded to a suite for no additional charge. This meant that I had a couch and a queen size bed. I ended up sleeping on the couch, while my husband stayed in the bed.
June 30, 2015
Rated 5.0 out of 5.0 by mcclellancc Great Room
Room was clean and comfortable. Staff friendly. Not many restaurants in the area.
June 29, 2015
Rated 2.0 out of 5.0 by crobles8 I arrived and the door to the room was wide open
I arrived and the door to the room was wide open. I alerted the front desk that there were no towels or soap and the door was open. She simply gave me towels and soap and said not to worry about it. The room was pretty dirty in general even after the cleaning people came through. One of my towels had holes. My room was right near a stairwell so I didn't get much sleep. You would think since I am a rewards member they would take more time to ensure my experience was positive. I would not recommend this hotel to anyone! It was disgusting! I'm a frequent traveler and stay in hotels often and this is one of the worst I have ever stayed in!
June 19, 2015