Rated 3.0 out of 5.0 by suzcan Home away from home
After having a house fire, we stayed at the Bethany Holiday Inn because we love Holiday Inns and have always had good experiences with them. This was close to home. The first 4 nights we were in a nice quiet room on the third floor with 2 beds. One day housekeeping made one bed, but not the other.
We asked to move to a gound floor unit and they said there were no openings until Friday of that week, so we waited, with my husband taking his recumbent bicycle up and down the elevator. They moved us to the room at the end of the hall where the exit door and staircase is located. We spent the next three nights awake until about 3 AM when the noise and activity died down. I was disappointed that the staff (who all knew our stressful situation) weren't able to find us a quieter room. My husband doesn't like to make waves, so we just stayed put. On Saturday, housekeeping didn't show up at all.
There is no entrance on the back of the building and when arriving at 11 PM by myself, I had to walk around the building to get to an entry door. Although well lighted, I think a rear door would be helpful.
Overall, a stressful situation made worse by lack of sleep and noise. BTW, the hot tub didn't work. I noticed that was an concern on another review.
The staff was friendly and the breakfast bar was good.
I don't recommend this hotel to women traveling alone due to the lack of parking in the front of the building by the door. I was very disappointed with this hotel. I guess all the other Holiday Inn's set my expectations.
April 15, 2013
Rated 5.0 out of 5.0 by robert2001 Staff
This Holiday Inn Express is in an unusual location and off the beaten path, but well worth the trip based on the experiences we had with the staff.
In particular, Melo stands out as a shining star. Upon our arrival we were frazzled from an experience with another hotel. Melo took charge and made our check in of two rooms, with pets, so easy. She alleviated our stress and helped us to feel at home and able to relax and spend time as a family.
While Melo was a shining star, we also encountered many other staff members that greeted us with smiles and made us feel welcome.
April 12, 2013
Rated 5.0 out of 5.0 by joefreddy extremely friendly and very helpful staff
we were a little late on arrival, but the front desk had all our info ready and were extremely quick and friendly, and we were made to feel welcome as friends. Very comfortable room and bed!
March 26, 2013
Rated 5.0 out of 5.0 by KendrisC Cross Country Trip
Stayed here while driving cross county with the family and the dog. The hotel was very accommodating, the room was bright, the decor was ok, and the stay was relaxing.
March 25, 2013
Rated 4.0 out of 5.0 by ESDK This Holiday was OK, but not as good as other locations
There was nothing wrong with this hotel, besides that the Hot Tub didn't function, which can happen.
However, what was really bad was that the staff (2) receptionist was fully aware of the fact that the Hot Tub didn't function for days, but nothing was done to repair it.
What was even worse, was that when we called ahead to reserve a room, we specifically asked if they had a Hot Tub, because we wanted to relax after driving 600 miles.
Othervise the Hotel was great like most Holiday Inns.
Eliminate the staff that was responsible, and fix the Hot Tub!
February 28, 2013
Rated 5.0 out of 5.0 by Tomsvisit Bamberger Event
The staff from housekeeping to the front desk was very helpful and they did a great job to make our event wonderful.
Thank you all very much.
February 8, 2013
Rated 5.0 out of 5.0 by MB2013 Great Experience
Our stay at HI-Bethany was very pleasant. Melo was very helpful. She provided us with the highest quality of customer service. The room was comfortable and large enough for five of us and our dog. They even started the breakfast 30 minutes early for us to be able to depart sooner. We were very pleased with our stay.
January 24, 2013
Rated 2.0 out of 5.0 by Josaka1 Where's the bacon..?
Holiday inn express 01/12/13 - 01/13/13
Chose this hotel for the convenience despite a couple of bad reviews.
We were traveling with a trailer and the evening staff was very helpful on directing me were to park since the back of the hotel has no surveillance cameras. She recommended us not to park there. Very helpful...
The hotel included "limited breakfast" and I understand that since I'm a priority member and stay at holiday inn express often. We got to the breakfast bar at 8:00 (breakfast was from 7:00 to 10:00) and the bar was out of biscuits and did not offer any breakfast meat on that day and that was fine. After sitting there for ten minutes the breakfast bar attendant for that day came out with two plates... One piled high with fresh cooked bacon and the other stacked high with biscuits. We were so exited! Well... The plates instead of going to replenish the bar were then given to an employee for her to take back to her room and enjoy... Not cool! The employee who got the food then said in spanish (i'm fluent) "what about them" referring to us and the attendant said "that's all of it" then walked away. Again... Not cool! If the bar needed replenishment that should have been done first and then the employee could have taken what she wanted from there. While eating breakfast many employees came in/out of the breakfast area helping themselves.
Won't be staying here again...
Concerned disappointed bacon person.
January 18, 2013
Rated 5.0 out of 5.0 by skoot7594 Wonderful staff
This was one of the nicest hotel staffs that I have ever come accross. I was always greated with smiles and kind words. The hotel was a great value and I will be returning to this hotel if my travels have me in the area again!
January 7, 2013
Rated 2.0 out of 5.0 by Maths15 Nothing Nearby.
# Quite n good location.
# Looks New n clean.
# Nothing nearby including food.
#. Small size rooms.
# Not enough lights in the room.
# Chairs are not good.
# Limited choice breakfast .
# Thin pillows n not good mattresses.
January 4, 2013
Rated 5.0 out of 5.0 by JMLORD VERY NICE AND CONFORTABLE BEDS
EXCELLENT SERVICE. I WILL DEFINITELY STAY AT THIS HOTEL AGAIN
January 3, 2013
Rated 4.0 out of 5.0 by returningokie Just another good hotel
This was not a bad hotel and not one that stands out as excellent. The location is poor, off the beaten path but the accomodations are well kept. The room most importantly looked, felt and smelled clean. No issues with this hotel. Because of location alone I would not stay again unless other options were exhausted first even though the other options were 10-20% higher.
December 10, 2012
Rated 5.0 out of 5.0 by Reg12345 second time
This was the second time I've stayed at this hotel and I plan to stay there again next time. It is a good value and a nice place to stay.
November 29, 2012
Rated 1.0 out of 5.0 by BRADLEY DOES NOT MAINTAIN PROPERTY
tHE HOT TUB ON THIS PROPERTY HAS NOT WORKED PROPERLY FOR 2 YEARS AND THEY REFUSE TO DO ANYTHING ABOUT IT. Breakfast selection for diabetic is poor. Omelets were gross.If you want a hot tub that works DO NOT STAY HERE.
November 2, 2012
Rated 5.0 out of 5.0 by PlatinumTraveler New and IMPROVED!!
I was SO impressed with the total TRANSFORMATION of my hotel experience (as compared to the last time I stayed at HIE in Bethany). Prior experience with the same hotel prompted me to think I would never come back but I'm so glad I gave it another try. All I can say is leadership makes ALL the difference and you certainly have the right people in place now!
The hotel was spotless; my room was exactly what I needed, breakfast was hot and quickly replenished; the pool was wonderful; all of the staff were very courteous and truly glad to hear that I had noticed their diligent efforts to make this hotel stay most wonderful! Thanks so much for making my weekend with my daughter truly special!
To those of you who require a stay in Bethany --- Stay here!
October 31, 2012