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Rated 4.1 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Staff and facility Staff was extremely helpful at all times. We happened to stay when the elevator down button had been broken by visiting team players. An item totally beyond their control. It was so easy to call the desk and the elevator arrived by the time we walked from our rooms. Staff gave us directions when requested and breakfast was good. February 23, 2015
Rated 4.0 out of 5.0 by Comfortable bed and good service Our stay was rather impromptu. Did not plan on staying until that day. The room was easy to book on line. Bathroom needed extra attention....very visible signs of the previous guest. The room itself was fine. It's close to the Turnpike...easy off and easy on. Quiet neighborhood. We'd give it another try next time we pass through. February 22, 2015
Rated 5.0 out of 5.0 by GREAT SERVICE/BE AND PILLOWS When we checked in the receptions indicated that a basketball team was there and she would put us where the team was not on that floor or away from them. I thought this was very thoughtful and consider. Also, the beds are so comfortable and the pillows by far are the best. February 11, 2015
Rated 4.0 out of 5.0 by Great service Would stay here again! Pleasant staff, clean room. February 11, 2015
Rated 5.0 out of 5.0 by Thank You Thank You for great service during our family's stay for the funeral for my mother. We had at least 6 rooms. January 24, 2015
Rated 3.0 out of 5.0 by TV Programming I was very disappointed to see that HIE defaults to Fox "News" -- that is, when you turn off the TV, Fox "News" is the channel that comes on automatically when you turn the TV back on. I know I was in Oklahoma, but not everyone who travels to Oklahoma needs to be fed propaganda. It was just annoying. Otherwise, it was not a bad experience. The breakfast was very good. January 24, 2015
Rated 3.0 out of 5.0 by Disappointment As a regular business traveler, until mid year 2014 I always stayed at a competitor, but once I had the opportunity to stay at Holiday Inn Express I switched to HIE as my go to hotel wherever I happen to travel. In my weekly stays at HIE hotels, I have consistently been very pleased with the service, cleanliness and overall room and hotel amenities....until this stay! Upon arrival, my check-in was very quick and convenient. I do not recall the young man's name who was behind the front desk, but he was extremely courteous and helpful. However, once I was in my room and settled, I began to notice many cleanliness issues. The desk had dried coffee or some type of beverage rings in several spots, the night stand with the alarm clock had some thick, sticky substance (coffee or soda) underneath the alarm clock and under the lamp base (lamp was stuck to the table). The ottoman at the chair had some crusty, white substance dried on it. The bathroom floor appeared as though the corners had not been swept in some time, there was loose hair in the bathtub and the vanity had a dried layer of soap where the former guest had obviously laid a bar of soap and it dried. I wiped down the desk, night stand and cleaned out the tub so I could use them. Obviously, these issues were not a reflection on the staff as a whole but it was a surprising disappointment given the cleanliness that I have come to expect and enjoy with HIE. This one stay will not affect my choice to continue to use HIE, as I am already booked for next week in another city. January 23, 2015
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