Rated 3.8 out of 5 by 55
Rated 4.0 out of 5.0 by TKSavage21 Excellent staff
Had a wonderful 2-night stay. Staff are very friendly and accomodating with our dog. Thanks Holiday Inn for allowing pets!
October 15, 2013
Rated 4.0 out of 5.0 by rcups my stay in OKC
the staff was courteous and very accommodating. However, I was disappointed that the room did not have a refrigerator or a microwave for after hours. I had to drive to eat out for each meal as I couldn't store anything in the room.
September 29, 2013
Rated 3.0 out of 5.0 by KK04 Spacious room and good service.
I often stay at this hotel since my daughter attends the nearby university. This stay was a disappointment due to a loud strange clicking sound in the wall above the TV. It was loud enough to deter sleep, and sounded similar to hot oven as it cools. I hope this is a one-time annoyance and will be addressed by management. I did notify the desk. Otherwise the room was fine and the service good.
September 25, 2013
Rated 2.0 out of 5.0 by soreoldman my stay at bethany
there was no bell or anyone at the desk when I was trying to check in. After 10 plus minutes i called the phone number and asked then to come out and they did. There was no refirgerator which I toiught was standard and has been. I was a bit surprised when I got back to my room and was using the bathroom when the maid wakjed right in without knocking while Im on the toilet. Not cool at all. A knock should be mandatoryat ALL times. Luckily I heard her put her key in and the door unlock so I was able to quickly push the bathroom door closed but that is not cool. They should never assume a room is empty especially after noon.
September 9, 2013
Rated 5.0 out of 5.0 by Mike605 Wow!
I had an excellent stay. Very nice building and staff.
September 6, 2013
Rated 4.0 out of 5.0 by LindaChrisDeb Great Staff
It felt like the property was fairly old - carpet was very wellllll worn and most of the facility felt old. The staff however was very nice and helpful with several issues we had i.e. the ac was not working, short on towels and spotty internet connection. The biggest issue was there was no access to the facility from the back parking lot. The front filled up very fast and as three women staying there several nights, we had to park in the back and walk around to the only side door or front - although we had nothing happen, it felt unsafe. The location however was perfect for our needs for our weekend stay for a rehearsal dinner and wedding - everything was in very close proximity.
August 25, 2013
Rated 3.0 out of 5.0 by CCKS67950 Will return
We spent three nights at the Bethany HI for a personal get away. The room was clean, bathroom updated, and overall facility was typical for a HIE. We will return for future trips.
August 22, 2013
Rated 4.0 out of 5.0 by DBC1 Bethany holiday inn
Very good and clean hotel. Had tv problems which the staff worked hard to correct. The light in the rooms was very low. Hard to read by. One of the light bulbs were out and the staff could not find a bulb to change it. The food was very good for normal eaters. however, for my spouse who has to eat gluten and dairy free. The choices were very poor!
Great work out and pool area. Parking is limited.
August 22, 2013
Rated 3.0 out of 5.0 by astro2013 Average service
They were experiencing problems with their cable provider who had recently done an update or upgrade. You had to unplug your TV often to reset it to get it to work.
We left bath towels to recycle for the next day. When we came back we had NO bath towels and had to go to the front desk to pick new ones up.
August 21, 2013
Rated 5.0 out of 5.0 by Wolfie2 Great customer service
This is our second visit and we will definitely stop here again, staff cannot do enough for you.
They go out of their way to help and nothing is to much trouble. Great customer service. A clean and comfortable place to stay which is excellent value for money.
August 20, 2013
Rated 5.0 out of 5.0 by Mike302 Home Away From Home
I had a wonderful long term stay at the Holiday Inn Express and Suites of Bethany! The rooms were clean and quiet, the breakfast bar was amazing, they had a very nice work out faculty, pool/spa, and business center. The hotel lobby and common areas were very welcoming and the staff puts this place over the top...talk about 5 star treatment. The manager offered me a ride downtown to avoid waiting on a taxi, the front desk receptionist, Melo, was so amazing and helpful (She addressed me by name from the moment I arrived!), and the housekeepers were all friendly and did a great job. These people did everything they could to make my stay as great as it was. They have great rates and an even better staff. If you are looking for a clean, safe, friendly hotel: this is it.
August 18, 2013
Rated 4.0 out of 5.0 by NaomiRuth77 Great Service and Breakfast
We were in Oklahoma to visit family and only stayed one night, but were very impressed with the staff and free breakfast. The room was clean and comfortable. We would definetly stay here again.
August 12, 2013
Rated 1.0 out of 5.0 by Dpells Terrably disapointed
Entire experience was unacceptable. The property was dirty, worn, in a terrible neighborhood.
August 11, 2013
Rated 5.0 out of 5.0 by tonydelicioso a great place to stay
pros- great value
hot tub did not have heat but no biggie
I would recommend this to anybody loved this place everytime I've stayed
August 5, 2013
Rated 4.0 out of 5.0 by heyyou777 comfortable beds
We could hear people walking in the room above us. Other than that everything was good or excellent. I would recommend this to someone. Resturant were close by.
July 31, 2013
Rated 3.0 out of 5.0 by hutchM Smoky smell in non-smoking room.
Excellent front desk help! Seemed interested and very helpful with any questions or concerns.
July 22, 2013
Rated 3.0 out of 5.0 by Unhappycustomer21 messed up our reservation
Called ahead and made reservation for a room with two queen beds. We were given a room with ONE king size. For a family of FOUR! When I told them they were wrong and showed them our confirmation email they then became very jittery and making excuses such as the room we were supposed to be in magically didn't have power after the other people checked out. They then said that there was a pull out couch that would fit the kids. That pull out couch was literally half of a half of a twin size bed. Our 5 year old couldn't hardly fit it and when made them come look they then said would bring in a roll away. So then instead of being able to relax, we had to rearrange the HOTEL ROOM to fit another bed. We pick Holiday Inn Express over all others and thanks to this experience id say that wont happen again.
July 20, 2013
Rated 5.0 out of 5.0 by 20nameslaterIamtired Great Place
A great place to rest on a hectic weekend schedule. If it had not been so far to Wheeler ,TX, we would have stayed all 4 nights of our weekend. We really missed your hospitality as we stayed at a competitor in Wheeler Saturday night. Thank you so much for a great restful time on our night with you.
June 27, 2013
Rated 5.0 out of 5.0 by kaye0712 Travel Agent's point of view .. A++++++
I want everyone to know that this will be a completely unbiased review. I stay at many hotels each year and I have a certain expectation that I look for when and where I stay. I must say that this hotel exceeded on every level. We stayed here for a two night stay over before heading back to Wisconsin. I had my two peek a poos with me so I needed a pet friendly hotel. This hotel only charges 10.00 per day which is VERY reasonable. Some other chains charge close to 100.00 for a non refundable pet fee. Not only were they pet friendly but when we went to Frontier City the GM even offered to watch after my poochies if they got a little upset in the room. They never did..but what a WONDERFUL gesture! Tyler and Al and Juan the front desk staff were so helpful and accomodating. They answered my every need and took care of us at every turn. I got a fantastic travel agent rate so I can't really comment on the rate of the hotel as it doesn't really apply. But, I will say that the rates have seemed very fair all the way around.. Let me tell you.. it is WELL worth the price you pay. The hot breakfast was amazing! Pancakes, eggs, hot cinnamon rolls, cereal, juice etc.. YUMMY! The hotel was super clean.. and had everything we needed and then some! Thank you guys for a WONDERFUL stay.. We will def be back! I will be recommending you to all of my clients.
June 23, 2013
Rated 2.0 out of 5.0 by mn1288 Room and Noise
Staff was very friendly. My room had either a water leak or something spilled that was never cleaned up as it was damp for my three day stay. The noise was terrible. I was next to a room that wouldn't turn down there tv and could hear it all through the night. Also, there was group of kids running up and down the halls slamming there door, and nothing was ever done abou them by management that could obviously hear and see them as we were on the first floor. The location is good because it is very convient to get on the interstate or turnpike. My trash was also left unreplace and finally I just took it myself.
June 20, 2013
Rated 4.0 out of 5.0 by Xalandri OK in OK
Comfortable room, good value and friendly staff. Family enjoyed breakfast and free internet.
June 19, 2013
Rated 5.0 out of 5.0 by ZONE Clean room and courteous staff!
We were traveling West on Route 66 and needed a place to refresh for the evening. We arrived here after 9, we were greeted by a nice desk clerk and were taken to a very clean and nicely appointed king room.
Holiday Inn Express lodging is really a great value!
June 13, 2013
Rated 2.0 out of 5.0 by clydeshsu78 room 113
You Should Never should rent room 113
Next to electirical power plant or plumbing plant
pipes banging in wall every 15 mins
some type of motor humming most of night.
Did not sleep most of the night.
I am a big fan of Holiday Inn, stay every chance I get.
But not that night.
June 10, 2013
Rated 4.0 out of 5.0 by johnjohnjohnjohn May 30 and 31 visit
Had a better experience than a year ago.
TV remote was nearly impossible to figure out and the printed channel guide did not match the channels on the TV. Darned annoying.
Room did not cool as much as desired to have a good sleep.
June 6, 2013
Rated 1.0 out of 5.0 by Fred123456 Staff was not very good
I had an bad time trying to get checked in and out of this hotel. The person checking me took over 30 minutes to handle the person in front of me and was not able to handle my credit card correctly and kept saying my card was declined. Long story short, they kept fat-fingering the expiration date so I gave them my back up card. Guess what? they charged both cards. It is now 2 weeks after this and after 3 calls they still have not refunded one of my cards. I have been told it was taken care of and it will post the next day, another time I was told the manager will call you tomorrow, right! Dealing with credit card dispute now.
And to top all this off, my father-law that was traveling with me could not get his senior discount when he checked out, they said that they could not change it after you checked in. I would just ignore this place or be on your toes when dealing with them.
May 28, 2013
Rated 5.0 out of 5.0 by Coley Excellent
We enjoyed the very nice room. The hotel had everything we wanted and needed, including the laundry room. Perfect accommodations.
May 15, 2013
Rated 1.0 out of 5.0 by JTravel Not impressed
I've stayed at this hotel in the past and had mixed results. The biggest plus is that it's priced fairly well and in a decent location. I always request a room away from the elevator and not on the first floor. For my last visit I was put on the first floor, directly across from the elevator. Don't think my request could have been misinterpreted so poorly. To make matters worse, behind my closet was some type of machine that kept turning on and off every 20 minutes which made sleep very problematic. There were nasty storms the same night and the power cut out at least twice, I can't really fault them for that though. Hopefully no one was relying on using their alarm clock as it would have been reset.
May 14, 2013
Rated 5.0 out of 5.0 by SNUParents2013 Great staff and great stay
We have stayed here many times over the last few years while our son attended school and we attended various functions in the area. Several of our friends have also stayed here repeatedly. We really appreciate that the hotel is non-smoking and feel that they have continued to improve over the years. Staff go out of their way to be helpful and friendly. You would normally expect more of a "continental" type breakfast, but they usually have something warm prepared with both healthy and "home-style" offerings. They also have cookies and coffee available throughout the day. Our last visit was made even better by Mello, who helped me with my questions, and reservations, and was even on duty to greet us as we arrived! Warning: if you want to stay during a planned local school event (like graduation, campus visit weekends, etc.)....be sure to make your reservations early because they will be booked up!
May 13, 2013
Rated 5.0 out of 5.0 by Martylou Extremely comfortable bed!
The staff was great and made me feel like part of the family. Pleased that they changed their soap and hair products from the cinnamon scent to a pleasant fragrant so I no longer have to provide my own. I am allergic to cinnamon. Whole stay was perfect.
May 1, 2013
Rated 5.0 out of 5.0 by TXAg96 Best staff of any Holiday Inn Express!
I travel on a weekly basis and stay at a lot of Holiday Inn Express properties. This is by far one of my favorites. It's off the beaten path, but well worth it for the usual HIE experience, but at an exceptional value. To top it off, they staff there is second to none. Mrs. Melo will have you feeling at home from the moment you walk through the front door.
April 30, 2013