Rated 4.5 out of 5 by 117
Rated 4.0 out of 5.0 by tech123 Overall good stay
Some more detail could have been giving to bathroom cleaning. Overall was ok, but I had to remove a spider and web from the corner above the counter. I have stay in this hotel many times and would not let this keep me from staying in the future.
August 20, 2014
Rated 5.0 out of 5.0 by Golf Girl Great Service
We want to commend you entire staff, particularly Kelsey, who efficiently took our reservation, and especially Jacqueline, who gave us superior service. Upon returning to our room, she saw us and asked how our evening went. We responded that we had just returned from a family viewing. Even though Jacqueline appeared to be busy, she stopped everything to check if we had gotten a funeral rate. She then made sure we had, told us she was there for us if we needed anything at all, and extended her sympathy to us. We were warmed by her sincerity, her desire to please, and her work ethic. You have a real gem in Jacqueline!
Thank you, and we will return when we are in the area for a family visit.
August 19, 2014
Rated 3.0 out of 5.0 by SCRedneck Very Friendly Front Desk Staff
Front desk staff probably the friendliest of any IHG Hotel I have stayed at. I was immediately greeted and recognized as a Platinum Elite member. Almost every time I left the hotel I heard a "have a good day sir" and upon returning I was greeted with a warm "hello or hi". I have listed the pros and cons of the hotel below:
• Very friendly front desk staff
• Was recognized as a IHG member
• Quiet hotel with clean rooms/bathroom; however, rooms could use updating
• Breakfast contained the normal Hi-Express choices, was well stocked, and flavorful
• Coffee available 24 hours was a plus
• No Microwave or Mini-Fridge in room
• Wi-Fi service in room painfully slow making online work difficult. Numerous “page cannot be displayed” errors then finally it connects but errors continue
• Water pressure in shower weak
• For me, the bed was too firm and the pillows uncomfortable but I am use to a Tempur-Pedic mattress and memory foam pillow
• Chair at desk in room sits to low even after adjusting height
• Only one computer in the business center resulting in room being used frequently and for extended periods (possibly due to slow internet in room); however, internet service much faster in business center
Would possibly stay again due to the friendly front desk staff.
August 18, 2014
Rated 5.0 out of 5.0 by TeresaNYTraveler Great hotel
I have stayed at this location 3 times so far, and plan on returning again. It is close to entertainment, parks, and shopping. The staff are friendly and were able to accommodate my request in no time!! Definitely would recommend this hotel to others. Also, the hotel's gym is better than other hotel gyms I have been to in the past.
August 18, 2014
Rated 5.0 out of 5.0 by Martie99 A Great Stay
The folks here are great and the room was clean and comfortable.
The pool is awesome!!! If you find yourself in Allentown this is the place. There are some fun and good restaurants right across the street. The price is right and this place is a great value.
August 14, 2014
Rated 5.0 out of 5.0 by dogloverIV Comfortable room
The bed, linens and pillows were very comfortable.
There was hardly any noise at all and I am a light sleeper.
We almost missed breakfast, I think you should extend the buffet hours.........
I was not greeted as a Priority Club member. Perhaps different hotels do different things for PC members, ie; bottled water, goody bag of snacks, etc.
I had to ask if they had me in the computer as a PC member. Not a big deal.
August 14, 2014
Rated 5.0 out of 5.0 by Becker1208 A nice hotel for a nice price
It was nice to be greeted when you walk in by your name. I will be back
August 14, 2014
Rated 5.0 out of 5.0 by JackSer Excelente atención al cliente
Me cambie de un hotel cercano al Holiday Inn Express (HIE) y cuando ya me hospede en el HIE vi un mundo de diferencia, la atención de todas las personas del hotel fue excelente durante toda mi estadia, la cama súper comoda y las instalaciones muy limpias.
August 12, 2014
Rated 5.0 out of 5.0 by denny367 Staff
I reserved a suite and was given a suite with only a shower. A tube would have been better. The Staff should ask which is preferred.
August 11, 2014
Rated 4.0 out of 5.0 by Mombin Overall Room
Overall the room was comfortable, however, the chair/ottomon needs to be replaced. The chair for the desk sits way too low as would not adjust high enough to work comfortably. My room was above the main entrance. The ac uc unit would pull in cigarette smoke into the room
August 11, 2014
Rated 5.0 out of 5.0 by Martie99 Great Hotel and Location
Thanks for the great hospitality and effort.
The pool is awesome and all else was superb.
The staff made staying here simply and fun.
August 8, 2014
Rated 5.0 out of 5.0 by Jumbo Jim Large room with comfortable bed
Lots of room value for the price paid. King Suite with sofa, dining table, kitchenette, chair and large bed with conforatable firm pillows. Breakfast foods were abundant and varied offering an excellent choice. Cinnimon rolls are fantastic!
August 3, 2014
Rated 5.0 out of 5.0 by Eddiew Great staff and location
We stayed for three nights, and I already have my reservations made for when we return to the Lehigh Valley in September. The staff was wonderful, the room spotless and well-equipped, and the server each morning at the breakfast buffet did a terrific job of keeping food items hot and plentiful. The location was perfect for us, with easy access to a variety of restaurants and to downtown Bethlehem. As walkers, we appreciated the safe and quiet setting, and logged quite a few miles through the paths in the nearby business park and adjoining neighborhoods. One of the best stays we have ever had at a Holiday Inn Express!
August 1, 2014
Rated 5.0 out of 5.0 by Ving All around great hotel
The rooms are clean and spacious, the beds are clean and comfortable, the bathroom is just perfect, the free breakfast offers a variety of choices and was good quality, and the pool is clean and nice.
July 30, 2014
Rated 5.0 out of 5.0 by deanmommy Travelling With Children
The two little boys with whom we were traveling loved the pool, loved the breakfast choices, and slept comfortably in our room.
July 29, 2014
Rated 5.0 out of 5.0 by BMK1 If It's In Your Price Range, Just Book It!!!!
I hate dirt. The room was immaculate. The property is beautifully maintained. The bedding and everything else was really nice. The staff was very polite, extremely helpful (and I've been told I'm kinda high maintenance). Nothing was broken or worn. If I needed something, it was brought up immediately. I had a really nice, comfortable stay. Oh, their fitness room was also one of the best I've seen. The pool was small but again really nice, and they supplied towels outside -- a nice touch. And then there was breakfast. What a cool pancake machine. Press a button, and 1 minute later, out flops 2 pancakes. One day crispy turkey bacon (who knew I would like turkey bacon), the next turkey sausage. Cereals, juices (but no light 'n fit for my diabetes), eggs, healthy stuff (I didn't really pay attention to that too much), 3 kinds of coffees, lots of kinds of teas, a juice machine. A really great stay. Will return next year.
July 29, 2014
Rated 5.0 out of 5.0 by Duffman2 Staff
The front desk staff was great and the morning staff at the breakfast room was very accommodating to my needs .
July 23, 2014
Rated 4.0 out of 5.0 by stellymac22 Dorney Fun
I was very happy with hotel and the staff. I was especially impressed at one young man on your staff. We did not have refrigerators in the room, so we asked him how we can get. He took our room numbers and he made sure all three of our rooms hade refrigerators..then he came out to find us at the pool to tell us. That was very nice indeed. That was one thing that caught us off gurad, that the rooms had no refrigerators and we had to ask. The young man said they get taken quickly so he made sure we had !!
July 23, 2014
Rated 1.0 out of 5.0 by JanetM Don't stay here
Desk clerk does double duty as shuttle driver and leaves hotel with no other staff on site.
Towels stained room threadbare and dirty looking.
Halls look shabby, carpet stained and dirty
Employees on cell phones and very rude to guests
Breakfast ok, but staff in breakfast area most unfriendly
I would not stay at this hotel again
July 23, 2014
Rated 5.0 out of 5.0 by Laam Excellent customer service and a very clean hotel
I had a great experience staying in your hotel, the front desk staff was very helpful, polite and professional. The hotel, pool, restaurant and the outside areas were very clean and comfortable to be in. thanks you
July 21, 2014
Rated 4.0 out of 5.0 by Mark3216549876 Visit
Everything was as expected. had an enjoyable stay.
July 21, 2014
Rated 5.0 out of 5.0 by Gil-V Great Stay
Anytime we travel we always stay at Holiday Inn Express. Their rooms are clean and comfortable. Their staff are always helpful in your needs.
July 19, 2014
Rated 1.0 out of 5.0 by Dad67inPA Room not well prepped.
I recently traveled with my family and stayed in a Jr. Suite at this hotel. When we arrived in our room, we discovered that the mattress for the crib we requested was too small. It left dangerous gaps between the mattress and crib where our daughter could have gotten stuck and suffocated. The crib said right on it "Do Not use a mattress that does not fit this crib correctly". I guess nobody read that. We opened the sofa bed and discovered that it was not made and the mattress was torn and the stuffing was coming out. We requested that someone come up to make this, but we were told everyone was busy and there were linens in the closet if we wanted the sofa bed made up! We had to do it ourselves.
The coffee table had a large print on where a previous occupant had sat on it leaving a print of their behind. It had obviously not been cleaned since the last use.
July 17, 2014
Rated 5.0 out of 5.0 by oldguy454 comfortable, clean room, great service
easy and efficient check in and checkout. room clean, neat, comfortable.
July 16, 2014
Rated 5.0 out of 5.0 by Skinotz Allentown
Always a pleasure to stay here. Staff is friendly. Pool is heated...
Cookies come out around 3 o'clock...
July 15, 2014
Rated 5.0 out of 5.0 by achilles07 Fourth time here..still clean, comfortable, and friendly.
I continue to enjoy staying here. They have very friendly and helpful staff and keep the property very well both inside and outside.
July 11, 2014
Rated 5.0 out of 5.0 by crazycanuk great place to stay
no flaws anywhere the staff and facilities are great
July 4, 2014
Rated 5.0 out of 5.0 by Nigman Allentown Holiday Inn
If you are in town for 1 day or even 10 days, choose this very local and central hotel. Close to the airport, free shuttle,good food for breakfast. You cannot go wrong with this hotel.
June 30, 2014
Rated 4.0 out of 5.0 by coffee18 Overall pleasant hotel stay
Very nice, convenient to the airport, comfortable stay at this hotel. I've stayed here frequently and am always pleased with my experience.
June 27, 2014
Rated 5.0 out of 5.0 by turbojim Great place when in Bethlehem
This is our go to hotel when we go to visit my brother and his family. Its very convenient to everywhere we want to go, clean and the breakfast is great before our drive home.
June 25, 2014