Rated 4.0 out of 5 by 164
Rated 1.0 out of 5.0 Linn
We were so disappointed and could not check out fast enough. Safety/security should be as important as cleanliness and at this hotel that's not the case. I could never ever stay there again or recommend your hotel. To be honest, I will most likely never stay at a Holiday Inn again. I had an even worse experience at your Holiday Inn, Roanoke VA 2 years ago that was terrifying. I dont know how you stay in business.
July 2, 2014
Rated 2.0 out of 5.0 by bobbib Not the nicest neighborhood
this was the hotel that was for a group attending a lacrosse tournament at Lehigh University......Took about 15 minutes to get to Lehigh from the Hotel. Was just myself and my daughter and we didnt check in until 10:00 pm... The neighborhood seemed a bit questionable. Parking was in a garage, that was not directly attached to the hotel, so we needed to walk across the street with all our luggage to get to the hotel. Not real convenient..... The TV did not work in our room at all, but i was too tired to call down and complain. the buffet breakfast was $8.95, and the food was not great at all.... french toast was bland, juice was warm, service was not great..... I would find something in Bethleham, and not stay here again, sorry.....
July 2, 2014
Rated 4.0 out of 5.0 by SK1980 Overall a great weekend!
My husband, myself and our 2 children aged 10 and 4 stayed for a weekend. I called prior to our visit to inquire about the status of the pool - as I had seen a review from a few days prior stating it was broken. With small children a pool is essential to a weekend away! The woman from the front desk that I spoke with was very pleasant and advised me that the pool was in fact out of order but, that it would operational by the weekend. We were coming from Erie, but the first part of our trip was NJ and NY. Traffic, our GPS and the insane amount of one way streets in Allentown made for a hairy ride in. Once we got to the hotel we were able to check in right away, which made up for the terrible drive! The women working at the front desk were incredibly friendly, called us by name and thanked us for being priority club members as well as telling us multiple times to let them know if we needed anything, and to let them know if they could make our stay better. Our room was clean and comfortable with ample space for the 4 of us. I would suggest maybe though a few more bath towels for rooms that sleep 4, as well as storing linens for the sofa beds and extra pillows in the closet or dresser for user convenience. We changed our clothes almost right away and headed for the pool. We got there, and it was totally empty, which was great, we figured we could splash around and not bother anyone...but the water was frigid. It was so cold that we literally could not get in past our ankles. Our 10 year old daughter did brave it ,but was out within 5 minutes shivering like crazy. We were so disappointed we actually considered checking out and going to another hotel as we really only had plans to go to the Crayola factory the next day and planned to swim for most of the afternoon/evening. We went back up and changed again - and then headed out to see an Iron pigs game. When we got back it wasn't terribly late, but close to 11..We realized we never requested blankets/sheets for the sofa bed. My husband called down and was assured they would be brought right up. I called then for Dominos delivery since the little ones were starving. Our pizza arrived before our sheets! My husband called down again and spoke with someone different, who also assured him they would get on it right away. Looking at the clock we realized it was likely just a situation where it got lost in the shuffle of shift change, and within about 10 minutes someone was knocking to drop off sheets. Saturday we did the Crayola Factory in Easton (AWESOME!), had dinner at Chili's, and made our way back to test the waters in the pool one more time...And thankfully it was MUCH MUCH warmer! We figured it was just due to being down for maintenance and having to be refilled it might have taken a while to warm back up. We had a no hassle check out, and were on our way home mid morning Sunday. Parking was really no issue - I saw another review that mentioned it was in a sketchy garage a block away...which is ridiculous. It was right across the street and didn't really appear any more sketchy than any other parking garage I have ever been in, always had more than enough parking and seemed adequately lit at night. We did not utilize the breakfast buffet as we saw another review about it being free but not free and were informed at check in that it would be $8.99pp. Personally I wouldn't ever pay that for a hotel breakfast anywhere, when I could hit up Dunkin doughnuts for something quick, cheap and probably more tasty, or any number of sit down establishments for a little more money, no offense. All in all it was not a bad place to stay, and we really didn't have any major issues once the pool warmed up!
July 2, 2014
Rated 2.0 out of 5.0 by colester1208 clean room--beware of billing practices!!
hotel was overall clean. Horrible location and the billing practice for this hotel is very shady. DOUBLE CHECK YOUR CREDIT CARD STATEMENT!! I would not recommend this or any Holiday Inn.
June 25, 2014
Rated 5.0 out of 5.0 by do not ask me DINING ROOM
Why no dinner in the large dining room? I do not pay a manditory 18% tip and a $2.50 delivery fee EVER
June 23, 2014
Rated 5.0 out of 5.0 by CERL Excellent accommodations and location
The Holliday Inn Allentown City Center was easy to find as was the parking garage-directly behind the hotel. There are quite a few places to dine within easy access of the hotel. The staff was very friendly and went out of their way to ensure our comfort.
June 21, 2014
Rated 3.0 out of 5.0 by Bbp1 Breakfast Staff
During Saturday's breakfast there was confusion as to when breakfast started and ended. The front desk staff as well as the sign stated that breakfast would end 11am. I went down at 10:15am only to be told by the breakfast staff that breakfast ended at 10am. I was not the only guest arriving after 10am so the staff became agitated that guest were arriving at this time. They began to tell everyone breakfast is over causing a bit of confusion. Some guest left and some began to try and make plates with the food that was leftover. Some of the staff became nasty and had attitudes. I left at that time. The following day I got up earlier to avoid a confusion and during that time the staff's attitudes were better.
June 20, 2014
Rated 5.0 out of 5.0 by Taino Excelent facilities
The facilities at Allentown offered all the amenities needed for any type of stay. The personnel was great and the overall service was excellent. You have all types of businesses around the facilities at a short walk distance. I highly recommend it.
June 19, 2014
Rated 2.0 out of 5.0 by Endsinn Stairs
Arrived Saturday around 4pm, only one elevator was working and my room was on the 8th floor. Waited for the third run of the elevator before we could fit in. Took the stairs down at least 5 times as it was much faster than waiting. The front desk stated continuously that it will be fixed within the hour. Someone got fed up and pulled the fire alarm around 10pm......bad idea but I understood his frustration. Elevator was finally fixed some time just before midnight. Unacceptable!!!
Otherwise, the staff was friendly, the room was adequate, but the breakfast was barely edible. I will not be staying here again.
June 18, 2014
Rated 4.0 out of 5.0 by REmogul Normal hotel experience
We attend a conference in the hotel, and found the staff to be very friendly and helpful. The carpets were a bit dingy and needed to be cleaned, both in the common areas and our room. The hotel itself is a little dated but well-maintained in general. The conference room chairs were actually more comfortable than I was expecting, which is a good thing considering we were there 8 hours a day for 3 days. Glad to see there was a pool and fitness center, but didn't have time to use them. Also like the convenience of the parking garage for a downtown location, and very reasonable rates for parking.
June 18, 2014
Rated 3.0 out of 5.0 by No Phoney?No wake up call OK
Phone in room did not work, 1 elevator did not work, television could only get about 8 channels.
June 18, 2014
Rated 4.0 out of 5.0 by learnincurv The staff at the desk was wonderful
It was raining and we were struggling to find a place to stay. This really fit the bill, and the staff were friendly and very helpful. The free breakfast wasn't free though, and it was a disappointment. Though the people who served it were nice and courteous.
June 17, 2014
Rated 4.0 out of 5.0 by Bowie76 Exceptional Empolyee
I would like to send a special Thanks to your employee, Denise, who made the special effort to help me and direct me to a close restaurant and then on to your property.. Please let her know how much I appreciated her help. Thank you.
June 17, 2014
Rated 5.0 out of 5.0 by Rbjmoses Staff and services
Uno mumero!!! Kudos to all the front desk staff. Appreciate all the assistance given during my stay. Will be back soon
June 15, 2014
Rated 5.0 out of 5.0 by Tee Jay Awesome Staff
Great Place to stay. Buffett is reasonable. Staff was very friendly and willing to assist when I had questions, comments or concerns.
June 12, 2014
Rated 3.0 out of 5.0 by johnjrs Food and Beverge
First Holiday Inn I ever stayed in that I had to pay for breakfeast. They offered coffee during the day but it was not available.
June 11, 2014
Rated 5.0 out of 5.0 by Q.McD QMAC
I AM always welcomed at the Center City HI, by a warm, friendly staff. I have yet to have a need unmet! I AM excited that the Allentown community has this level of character operating in the Service Industry. The town will do well with JR and his staff on the case for GROWTH!
June 10, 2014
Rated 5.0 out of 5.0 by quel0202 Friendly staff and comfortable room setting
Staff was great and very friendly. Rooms are comfortable and well maintained. The bar has daily drink specials, but lacks the bar atmosphere. There is no music unless paid for in jukebox. Food was good although restaurant was only open for breakfast to dine-in and dinner to eat at the bar or in your room. Overall, my experience was great. I recommned you stay if you want excellent service and a quiet, yet friendly atmosphere.
June 9, 2014
Rated 4.0 out of 5.0 by C.lo Had a pleasant experience
Gentleman at the front desk was very nice. Room was comfortable clean and had all the basic amenities. Slept well, bed was comfortable.
June 4, 2014
Rated 5.0 out of 5.0 by church sec. friendly service and comfortable room
Front Desk staff were very friendly and accommodating. Parking was convenient and reasonably priced in a garage next door. Room with king-size bed was large and comfortable and included a small couch as well as a desk and chair.
June 4, 2014
Rated 5.0 out of 5.0 by RobinCT Very Friendly and Helpful Staff
The rooms were very clean and comfortable. The staff was extremely helpful and Denise at the front desk was wonderful - going out of her way to make our stay extra pleasant! I would definitely recommend!
June 3, 2014
Rated 5.0 out of 5.0 by timbuck2 Nice Stay!
We only neeed a place to "lay our heads," but our girls loved the pool. Our 19 year old and 4 year old loved swimming in the pool while we had our son at a local baseball tournament. It was nice that the girls had something to do. We liked that it was in the city so the girls could walk to get something to eat or eat in the hotel. We only slept and showered due to the busy tournament schedule. Staff was very friendly and we stopped in the bar after the tournament and it was very nice. It fit our needs nicely!
June 2, 2014
Rated 5.0 out of 5.0 by Jennifer713 Excellent Service
When I checked into your hotel I was exhausted - I had traveled a long distance and was greeted at the front desk by Merrell. What an outstanding team member you have in Merrell. He was friendly, and extremely helpful in getting me a great room. Honestly he was like that with all the other customers that were there as well. I want to commend such a great hire as I am in HR and know how valuable great team members are. Thank you for a peaceful night in your hotel.
May 10, 2014
Rated 5.0 out of 5.0 Great experience with Staff and Stay!!!
I found myself in Allentown due to my sister having surgery at Lehigh Valley Hospital. The staff was SO helpful!! A big shout out to Denise at the front desk, which helped with adjoining rooms and a computer issue. Thanks Denise!! A big shout out to Chelsea in the restaurant. She was so attentive and helpful. We had breakfast 4 mornings and were fortunate to have Chelsea as our server all 4 mornings. Thanks Chelsea!!!! Other restaurant staff were very personable as well!! Thanks to Karen in the kitchen for the great food!! She always checked to see if everything tasted fine. I will be making another trip in 2-3 months to Allentown and look forward to seeing all the gang at Holiday Inn Center City!!!!!
May 7, 2014
Rated 3.0 out of 5.0 by rusty71 Convenient Location
Good location to several Allentown attractions and within walking distance of Allentown Brew Works and the Bayleaf restaurant. Overall the room was clean and comfortable. Only complaint is that we paid for breakfast with our stay, however the staff closed the restaurant at 10am rather than 11am as it advertised on the chalk board and website, thus we missed out. They had a small sign on the desk counter in small print, however no one advised us prior. We enjoy Holiday Inns though and look forward to staying at another in the near future.
April 23, 2014
Rated 5.0 out of 5.0 by Q.McD Returning Guest
5 Stars...The professional, courteous staff from the GM to the parking attendant...TOP NOTCH. When the facility upgrades take place, the scale will need a 6 instead of stopping at 5!!!
April 19, 2014
Rated 5.0 out of 5.0 by GABennett Great Staff and Service
The staff was extremely courteous and catered to all our needs. They answered all our question and even made suggestions for every thing from restaurants to hair salons. Because if the fantastic service we received from the staff, we would highly recommend this hotel.
April 9, 2014
Rated 5.0 out of 5.0 by Sgtnick08 Beautiful hotel in so-so Allentown.
Superb food, lounge, and staff. Very clean and quiet.
April 9, 2014
Rated 5.0 out of 5.0 by maries1953 Great Convention Site
We stayed 5 nights and were pleased with everything about the hotel. The desk staff were wonderful, helpful and knowledgeable about the area. I also appreciated being able to come and go freely from the parking garage without additional charges.
My only request was to have hot cocoa in the rooms, or at least available on request for those who do not drink coffee or tea.
The Ballroom and adjacent areas were easily accessible and spacious, food was hot and plentiful and wait staff helpful and friendly.
We would stay here again, if in the area.
April 3, 2014
Rated 5.0 out of 5.0 by Glory34 Wonderful Service and Comfortable Bed
I had a wonderful experience while staying at the Holiday Inn in Allentown, PA. During my stay at the Holiday Inn I experienced a problem with the TV set. It did not work properly. When an unsuccessful attempt was made to fix or replace the TV, to my total surprise I was moved to another room which had a TV that did work. Overall I was very satisfied with my stay at the Holiday Inn.
April 3, 2014