Rated 3.9 out of 5 by 161
Rated 5.0 out of 5.0 by Brooksyde Jeanie Great neighborhood
Excellent stay- only negative comment is that the front desk needs additional staff available at busy check-in times. Had only 1 and he did a quick and efficient job- but could have used some assistance to speed up the process. Travel to Maine at least monthly and will definitely consider this Holiday INn for future visits.
July 4, 2014
Rated 3.0 out of 5.0 by mega9 Disappointed
We had stayed here three years prior to this visit and couldn't believe how much the room deteriorated. The furniture was old and some pieces had broken parts. The rug had several spots on it, one seemed like gum stuck to it and another was a food item left on the carpet. Facility needs upgrading. We did not find the staff very cordial after registering. Expected much more based on this hotel chain's reputation and the cost incurred for this room.
July 3, 2014
Rated 5.0 out of 5.0 by Sinder great stay in So. Portland
wanted to visit the city of Portland, but could not find (or afford what was available) so I booked out of the city.
i was very GLAD I did. It was quite and nice to get out of the city proper. It allowed us to see more of the area and shop and visit other businesses in town.
It took only 10 minutes to get into Portland from the hotel, very easy drive. Loved it!
July 2, 2014
Rated 3.0 out of 5.0 by anaheim Unfriendly Staff
Staff was unfriendly at Checkin. They messed up my room assignment, then I had to argue to get them to fix. And there was not even an appology
June 29, 2014
Rated 2.0 out of 5.0 by Springfield Native Understaffed Inn
Nice grounds outside but regretfully room was not super clean, specifically rug and bathroom. TV would shut off and turn on--cable connection inadequate. Staff was friendly and responsive, but not enough employees on duty to serve full occupancy of Inn.
June 25, 2014
Rated 5.0 out of 5.0 by MarcoDiana Nice Hotel
We were on a family road trip to New England. This hotel was one of the last places we stayed. We were here two nights and enjoyed the hotel. The room was big enough for our family of five. The breakfast was great. The location made it easy for us to get around and the price was significantly cheaper than hotels near the waterfront which was well worth the trade-off.
June 24, 2014
Rated 5.0 out of 5.0 by LMG5646 Great location near airport
This location is quiet and well located close to restaurants, and the airport. Well appointed and friendly courteous service.
June 24, 2014
Rated 2.0 out of 5.0 by 2nurses Couldn't believe it was the same place!
We travel to South Portland area frequently and this has always been our place of choice to stay. Boy what a surprise this time. Had to change room immediately after arriving due to lack of cleanliness. Next room smelled better but had HUGE cobwebs among other nasties including refrigerator that smelled so bad we didn't use it. Will be looking for another pet friendly.
June 14, 2014
Rated 5.0 out of 5.0 by Kstanzy Staff at front desk very friendly and helpful
The staff go out of there way to be genuine , friendly and helpful. Great stay.
June 8, 2014
Rated 4.0 out of 5.0 by MountainMan ADK Very pleased with my stay
My wife and I were very pleased with our stay. The room was large and comfortable, with a separate sitting area and small kitchen. The area was wooded and pretty quiet. The breakfast area was also large and comfortable, with a good selection of food.
June 8, 2014
Rated 5.0 out of 5.0 by Flamingo the Great Breakfast
Very well stocked
Lots of coffee and cups
2 types of meat
Light on muffins
Lots of table
Clean tables bigger coffee cups
Lighting very good
Temperature of food just right
Temperature of room good
No trash piles
Low noise levels
plenty of trash barrels
June 7, 2014
Rated 2.0 out of 5.0 by NCarter Friendly staff and Good location
This hotel is outdated, however, they are working on updating it currently. Maybe it will be nicer in the near future. The staff is very accommodating. Pool is heated and very nice. No hot tub. They offer bigger than the average cup for coffee in the morning. Located near many stores and restaurants and easily accessible from the highway. Great location.
June 5, 2014
Rated 2.0 out of 5.0 by HIX Guest Stay
Little below average in comparison to other Holiday Inn Express I have stayed in. Overall a comfortable stay. Do not know if it was worth the price paid.
June 4, 2014
Rated 5.0 out of 5.0 by Jacobs Great staff and close to the airport
I stayed here recently and found it to be very accommodating. Nice atmosphere here and a friendly staff. I am a platinum member and was upgraded to a nice, comfortable and quiet room on the end on first floor. The 24 hr. shuttle is the best feature for someone leaving for the airport early in the morning. Breakfast hrs. could be earlier, but that is the case with most Holiday inn properties. Overall a very pleasant stay.
June 3, 2014
Rated 2.0 out of 5.0 by Starbuck 111 updating holel and we got an old room
Room smelled stale of old smoke and the part of the drapes were missing creating a privacy issue and letting the bright early sun in far to early.
June 2, 2014
Rated 5.0 out of 5.0 by CEWheel Large Rooms
More of a suite than your typical 'motel room' with refrigerator and microwave. Also some dinner ware should you need it.
June 2, 2014
Rated 5.0 out of 5.0 by gail9 Friendly and efficient breakfast person.
We loved the location of the Holiday Inn express as we mainly went for shopping.
June 1, 2014
Rated 5.0 out of 5.0 by Grammy Ellie Great service and location
Will surely make this inn my go to place when in Portland, Maine.
Couldn't be more convenient
May 27, 2014
Rated 4.0 out of 5.0 by Thumperblue Nice hotel.
The room was nice, the shuttle was nice to have to bring to Sea Dog brewery, the internet service was not that great in our room could not connect had to use business center.
May 23, 2014
Rated 5.0 out of 5.0 by Scarlett52 Loved it!!!
We were in South Portland for three nights. Our room was really comfortable and the staff was really helpful. Our room was always cleaned before noon. It was always nice to come back to a clean room. Breakfast was awesome. We always stay at Holiday Inn Express when we travel.
May 14, 2014
Rated 3.0 out of 5.0 by KateinVT Worst Mattress I have ever slept on!
Nice hotel but I have never slept on a worse Mattress. My neck and back are still sore days after sleeping there.
May 5, 2014
Rated 5.0 out of 5.0 by greatponddi Great room and great value
Had a great time here. Staff was very pleasant and the room and amenities were above all expectations.Will definitely be back
May 1, 2014
Rated 4.0 out of 5.0 by Mike 55 Good place to stay.
Great place to stay.Only expect it to be busy on weekends.
April 30, 2014
Rated 4.0 out of 5.0 by PriorityGuest72 Here for a Night
There was a little confusion over the hotel shuttle in the morning, but it worked out in the end. I was not greeted as a Rewards member. The room was spacious, quiet and very comfortable.
April 25, 2014
Rated 4.0 out of 5.0 by H00PY Good Value
The hotel is clean and comfortable. It is definitely above average for this level of hotel. Seems to have been remodeled recently and was very comfortable.
April 16, 2014
Rated 5.0 out of 5.0 by Ritagran Convienent to shopping, highway and restaurants
We stayed here several times and it's always the same. It's nice to know what to expect. Clean and comfortable. Staff was very friendly and helpful.
April 7, 2014
Rated 5.0 out of 5.0 Shopping Mecca
My wife and I stayed at this hotel recently, after we attended a concert at the Cumberland County Civic Center in Portland, Maine. The hotel is located only about 5-10 minutes from downtown Portland, which made it very convenient.
I didn't know this until we checked, but every room at this hotel is a suite! Everything about our stay was pleasing, from the friendly staff to the comfortable large room to the updated gym.
To close I wanted to mention how surprised we were to see the vast shopping options that were located almost within a short distance to the hotel. It seemed as if every retail store imaginable is represented in this small area, including a really nice mall.
Thanks for a great stay! We will be back!
April 2, 2014
Rated 5.0 out of 5.0 by Panida Excellent hotel in South Portland, Maine
I appreciated for all staffs ; receptionist , shuttle driver, house keeping etc.
Could you have shuttle van to Maine Mall as well?
March 30, 2014
Rated 2.0 out of 5.0 by jmoore12345 Some Room for Improvement
We have been staying here whenever we come into town to visit my mother. The location and price are competitive and the help is friendly, a little young, inexperienced and maybe overworked. We checked in late at night and there was no TV in the room. We feared that maybe the last occupants stole it and the motel did not know it. The young lady at the desk was nice and changed the room, but did not offer to come up to the floor and present the new keys herself. I had to go down and fetch them. I think it was because there was no one around to watch the desk. And there was no soap in the new room, but this time a TV. Halleluja. The next day, the exercise room was closed when it was supposed to be open and we had to ask someone to come down and open it. The next day, there were no towels or cups for the water in the weight room. Again, cheerfully corrected, but great hospitality requires better preparation.
I'm not being picky, people! Holiday Inn is not cheap and they boast to be the best.
And upper management should consider some simple changes in the common areas. First, have an automatic door at the entrance - at least not a door that requires you to PULL for heaven's sake! People got luggage! Yes, the storm door is automatic, but I was too busy cursing over setting my bags down and pulling those heavy doors to appreciate it.
And why in the world is there no microwave in the dining area????!!!!!!!! Whaddya mean I gotta go back to my room to heat my cold coffee?
Business area is mediocre. Just one computer in an open area. The printer is tricky and you will probably have to ask for the help to get your boarding pass printed.
The plusses remain big: A huge dining area with good continental-style choices. TVs in the exercise room that get all the stations. Spacious rooms with nice kitchenettes. Reliable internet that will not crash or ask you for authentication every half house. But management needs to tighten some things up.
March 24, 2014
Rated 4.0 out of 5.0 by A.G. Reception
When checking in was not greeted as a Platinum member and did not receive a member welcome package....
Was checked in for three nights, but after first night, door keys would not work....Had to have them reprogramed.
March 20, 2014