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Rated 4.2 out of 5 by 68 reviewers.
Rated 5.0 out of 5.0 by Excellent Choice for a Dismal City Clean, friendly staff, great continental breakfast, comfortable rooms December 14, 2014
Rated 5.0 out of 5.0 by Great Service and Environment It was my first time staying in Big Springs and I was a little nervous about finding a nice place to stay. I'm happy that I chose the Holiday Inn Express. The staff was helpful and friendly. The room was clean and we'll maintained. The overall hotel was clean and smelled like fresh baked cookies! If I'm ever in Big Springs again this will be the place I'll stay. Thanks for a wonderful experience. December 8, 2014
Rated 2.0 out of 5.0 by Won't stay again We travel a lot and always stay at Holiday Inn' properties. This is the first property that I would not stay at again. The hotel is getting run down and in need of some TLC. It's not horrible but not the standard that I have come to expect from Holiday Inn. Also, we were not provided with a bill under the door in the morning so we needed to stop at the front desk on the way out. I waited a few minutes before calling out for help. A gal from the back office came out but then had to go outside to get the employee because he was out front smoking. Very unprofessional and the final straw. Next time we are take this route, we will continue on to the next town. December 4, 2014
Rated 5.0 out of 5.0 by Beyond Excellent When traveling with a very large group of students the staff was happy, courteous and willing to aid in any aspect. I have personally stayed at this hotel years prior and not had the same service. The staff went above and beyond to make our stay comfortable. Thank you!!!! December 2, 2014
Rated 4.0 out of 5.0 by great service Very nice and great employees. Very clean room and breakfast area November 30, 2014
Rated 5.0 out of 5.0 by Great Stay Staff was super friendly and helpful. I need to stay a little longer and was allowed past my check out time. November 27, 2014
Rated 4.0 out of 5.0 by Breakfast/TV channels Great coming in after a 14 hour shift to a warm breakfast(DInner) option Channel options were great. November 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service My hectic schedule was calmed and de-stressed the moment I arrived at the hotel. The staff treated me like I and my granddaughter were the only guest they had at that moment. They were very considerate and helpful. I began to relax the moment we checked in. The rooms were so nice, it didn't take long to settle in at all. The water provide a wonderful hot shower with great pressure. Overall it was fantastic. November 11, 2014
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