Rated 3.8 out of 5 by 23
Rated 3.0 out of 5.0 by Rudedog75 Not the best of stays
After nearly 60+ stays in various hotels a year this one is in my top 5 worst. Don't misunderstand, as a whole I still like Holiday Inn chains. I feel bad this is only my second review and they are both bad ones. I will make an effort to post some good ones in the future. Okay, I arrive late and am a disabled veteran and parked in handicap because I could hardly walk that day. I hobble up to the desk and was greeted. Most of the hotels I stay in only require the Make and model but she had license plate highlighted and wanted it too and was distraught when I refused to go walk outside and get it. She rolled her eyes and wrote "customer declined" and had me initial it. Although verbally she was polite there was no thank you for being an IHG member, no snack pack, no points, water, etc. The stay was the day before Halloween so the lobby was decorated nice in proper festive Halloween things. I proceed to my room with only about 8 hours to shower, sleep, and leave the hotel for work. I walk in and although I wanted a double queen like I booked (originally a buddy was going to go with me) I was placed in a King room which was not what I booked. Not just the room, but the whole bottom floor smelled like dog poop and cleaner. I'm a dog lover myself but when your eyes burn because of it, it's bad. I was going to complain but figured there was no use because I overheard a phone conversation of someone looking for a room and she said they were all booked up and time was running out for me to get some rest. The guidelines prohibit me from mentioning the cost of the stay, but I will say that hotels in the Midland/Odessa area are price gouging from my perspective and for the amount of money I spent for 8 hours of sleep (almost what my nephews make in 3 full days of work) I expected a much, much, better stay. Granted I expense out hotels all the time but because of the outrageous prices in that area for a sub par stay (in this case), I think I'd rather stay in a place commonly located by a Denny's even when you take into consideration it is not actually my money paying for it. In the future, I plan to avoid taking any work in the area because the prices are so high presumably because they know the oil workers will pay whatever. Again, and just to be clear. I like Holiday Inns and have only posted negative comments thus far. It's mainly because I am too busy and like to put some thought into my reviews and therefore; rarely have the time. If you chose to stay in this hotel I would at the very least make sure you specify you expect the room you booked and inquire about the pet smell or request a room on a floor with no pets allowed.
November 3, 2013
Rated 4.0 out of 5.0 by BigBo Change of Heart
I stayed here last week and wrote a scathing review! This week was much better. The room was comfortable and the heating and air worked well. I was able to get a good night sleep both nights I stayed. The breakfast was average at best but the hospitality was very welcoming! Will stay here again.
November 3, 2013
Rated 2.0 out of 5.0 by BigBo It's okay to crash!
The hotel is not the best place to stay but for the dollars charged it is acceptable considering some hotels charge almost twice as much for a room? My room was clean but the heating and air was uncontrollable? It was either too cold or too hot! The bedding is old and outdated and the pillows forced me to the chiropractor upon me going home with a screwed up neck! I spent 3 nights there and got about 6 hours sleep! The staff was friendly but the owner needs to update! The flat screen TV advertised was placed in an antiquated stand so you could not watch TV from the desk.
October 27, 2013
Rated 4.0 out of 5.0 by IslandPJ Good Place to Stay in Big Spring
Room was very comfortable. There was a light out in the bathroom when we checked in, and since the vanity area only has 2 lights, this was a problem. When I reported the problem at the front desk, one of the staff gave me a replacement light bulb, so I took it back to the room and discovered that the bulb in the bathroom was larger/higher wattage, so I swapped it with one from a table lamp in the room. The staff member had told me to throw the burnt out bulb in the trash, but the bulbs were compact fluorescent (CF) bulbs, so I just left the burnt out bulb on top of a cabinet. (I hope that this Holiday Inn's staff know about CF bulbs.) The bathroom was nicely designed with a larger vanity and adjoining storage shelves. Bed was very comfortable.
August 22, 2013
Rated 4.0 out of 5.0 by valuables10 House keeping
The front desk staff was great. Breakfast was what you would expect for a Holiday Inn Express. The only words of wisdom I can give travelers and of which I should have heeded myself is don't leave valuables in your room. Nothing serious but in my case I had a small amount of quarters in a baggy that I use for washing clothes when traveling. On August 6th about $10 worth of them disappeared. They were not laying out in open view so it would have had to been a search mission to accomplish their goal. Not sure of the exact amount could have been a little less or a little more. I did not say anything to management and figured if the person responsible needed it that bad then getting fired would not help them. As I said earlier I blame myself as it is not a good idea to leave valuables in the room. Lesson learned for me.
August 19, 2013
Rated 5.0 out of 5.0 by Frank84 Great Service and Comfortable rooms
I enjoy staying at the Big
Spring Holiday Inn Express. I have stayed there several times now and they are very consistent. I receive the same great service every time. The staff is very friendly and the breakfast room is very well kept and tended to.
August 18, 2013
Rated 5.0 out of 5.0 by PatandJoe great pillows and super service
We stayed for 5 nights and couldn't have asked for a better place.
Staff was wonderful, accommodating and so helpful. Staff was super friendly to my special needs brother.
Breakfast was the best. Try those cinnamon rolls.
Our room was so nice and clean. Comfy bed and loved the pillows.
I have only praises for this staff and their hard work.
Thank you, Pat and Joe
August 17, 2013
Rated 5.0 out of 5.0 by anguscows recent stay very good
front desk staff very nice and helpful. Loved the water and snacks available all day long. Rooms clean, well stocked and comfortable. Only wish the town of Big Spring offered better restaurants. Will definitely come back to the Holiday Inn.
August 5, 2013