Rated 4.2 out of 5 by 90
Rated 5.0 out of 5.0 by nanc63 Clean and Comfortable
Everything was great. Clean rooms and comfortable was what I needed after a long day. Quick reservation and a quick stay. Nice place, wish I could have been able to enjoy it more.
March 27, 2015
Rated 5.0 out of 5.0 by Preacher? Service above and beyond
I left something in my room. It appeared in the mail at my home before I missed it courtesy of the hotel. I was so grateful. First time to have something returned without having to ask!
March 27, 2015
Rated 5.0 out of 5.0 by BAB704 Big Spring Holiday Inn Express
Some of the friendliest staff you will find anywhere!
March 17, 2015
Rated 4.0 out of 5.0 by THEMAN12 Comfortable bed and great service
THE STAFF ARE VRY FRIENDLY AND HELPFUL WHEN YOU ASK ANY QUESTION.
March 15, 2015
Rated 5.0 out of 5.0 by JoAnnie82 HI Express - Big Spring
The staff at this hotel is top notch. I stopped in and Debbie was friendly, accommodating, etc. All staff was friendly and willing to provide assistance. Could not have asked for better service.
March 12, 2015
Rated 5.0 out of 5.0 by BillH2000 Home away from home
I lived there for a full year. The staff became my family. No complaints at all
March 11, 2015
Rated 1.0 out of 5.0 by Bugs crawling on me Bugs crawling on me in the morning!
I have never wrote a review before, but this was the worst experience I ever have encountered.
As anyone in the oilfield knows we stay in a lot of hotels.
We stay in hotels at least 175 times a year.. This does not include putting our entire crews in hotels for weeks at a time.
Woke up the 2 nd night of our stay with bugs on me, the sheets,walls and table. This was a nightmare.
Ok, the only postive thing was the night clerk, who came to my room immediately and was just as freaked out as me.He took one off the wall to show his Manager. He was very apologetic and said we will not charge you for the first 2 nights and charge you only .... per night for the rest of your stay.
He helped me load all the luggage and helped me to the 3 rd floor, and kept apologizing. Called my husband told him what happened, ( he was at location ) and he said , the fellow is trying to make it right.
Ok, the final clincher, besides not being able to sleep for the next how ever nights, anywhere now.
Had to keep asking and asking the hotel, I need to know what kinda of bugs were they, emailed the Management at hotel and all I got was.
SORRY FOR THE INCONVENIENCE, BUT SINCE YOU ONLY HAD BUGS CRAWL ON YOU THE 1 NIGHT AND NO OTHER NIGHTS, WE CAN ONLY COMP YOU THAT 1 NIGHT, WITH SOME POINTS.
FIRST OFF, WHAT A FRIGGIN INSULT, HAD NOTHING TO DO WITH MONEY. BUT I WILL TELL YOU, THE MANAGEMENT MADE THE POOR NIGHT GUY LOOK LIKE A FOOL. AND THEN STATED, OUR BUG GUY ,SAID THEY WERE JUST CARPET BEETLES, SO HOPE THIS PUTS YOU AT EASE......AGAIN ARE YOU FRIGGIN KIDDING ME.
I THINK THE MANAGEMENT SHOULD BE PUT IN A ROOM AND LET THESE TICKS LOOKING THINGS CRAWL ALL OVER THEM, THEN TELL ME HOW YOU SLEEP FOR WEEKS AFTER THAT.
THEN THE LAST NIGHT THERE, finally got sick of hearing a dog bark all night. Called front desk approx 1 am.
Front desk clerk responded, oh that my dog.I will come get him.Again really, your working so stick your dog in a empty room.
I will tell everyone I know, especially in the Oilfield, because I would not want them to experience what happened to me. Yes, I do have several pictures of these bugs.
March 7, 2015
Rated 3.0 out of 5.0 by very_old_coffee Could have been cleaner
Felt like the cleaning staff forgot to do a walk through before we showed up. No major issues.
March 5, 2015