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Rated 4.4 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by comfortale and great service great enyoyed out trip there and the hotel. If we come again would like to stay that the holiday inn express and suites the new hotel where we can walk to everything and get our exercise. August 14, 2014
Rated 1.0 out of 5.0 by A surprisingly disappointing experience. Our previous experiences with other Holiday Inn Express locations have been very good, even exceptionally good. The Birch Run / Frankenmuth, MI experience was more than a disappointment. We wanted a clean, quiet place to sleep, but our room was neither clean nor quiet. We specifically requested a quiet location, both when booking and at check-in. In hindsight, we should have left when our needs apparently could not be accommodated. We didn't discover how unclean the room was until the next morning as we were packing to leave. It was not a good feeling. August 14, 2014
Rated 5.0 out of 5.0 by Great reception staff and great breakfast Had an issue with TV remote - asked Housekeeping - she had to write a report. Went out for a couple of hours and when we returned, no change. Went to front desk - this staff member told me to check a connection - worked. August 14, 2014
Rated 4.0 out of 5.0 by Clean, comfortable hotel with attentive staff The Great Room is a very nice place for a group to meet and hang out. We spent several hours sitting with snacks and drinks. The kids had fun in the pool and hot tub and the breakfast had many choices including a pancake maker. The hotel is clean and comfortable. August 7, 2014
Rated 2.0 out of 5.0 by Disappointed Arrived with a little sick girl around 2 pm to find out our room was not ready just yet but couldn't get an answer on how long approx it would be...could not get an answer until they sent a manager upstairs to ask.Then a man came in needing serious medical attention and there was no urgency to the staff member (at this point I was freaked out at such bad behaviour).In the morning I was rudely talked to again by the staff as I called down wandering why there was no hot water for a shower(ended up taking a cold shower).The cleaning staff was told we would 30 minutes and leaving for the day,when we returned back our room was never cleaned.We do a lot of travelling and I am SO SO disappointed in this Holiday Inn,a complete waste of money!! And scary if you ever need medical help don't expect them to care enough to move fast in a situation!! I will NOT recommend this to anyone especially my love ones.... August 7, 2014
Rated 5.0 out of 5.0 by Comfortable beds and great service Had a great stay and would recommend it to anyone...Very friendly and willing to help with whatever u need!!! Looking forward to our next stay August 6, 2014
Rated 2.0 out of 5.0 by Beware of Price Increase at Check Out I booked my room on the Holiday Inn Internet site for 3 nights. I received a statement under my door indicating a balance owing with a significant increase of over $54. My address and confirmation number on the statement were correct and matched my original internet reservation. When asked how they could change the quoted price, the man just shrugged. When I insisted that I was going to pay my quoted price he said he would have to ask his manager. I told him to go ahead, I would wait. I returned to the desk twice before this was resolved. In the end the manager did edit the statement to match the Holiday Inn Internet site booking’s quoted total price. I did not see the manager. There was no apology. Is this a Holiday Inn’s normal practice? Do they get people paying the inflated price? WATCH OUT! August 6, 2014
Rated 5.0 out of 5.0 by AMAZING Hotel Stay We stayed here on our recent trip to Frankenmuth and it was WAY ABOVE anything I expected. We were unable to stay two nights "in town" as we had first hoped, so I booked this room at the last minute. I now wish I would have stayed HERE both nights. I can not say enough positive things about our experience here. It was clean, the staff was friendly, breakfast was delicious, the pool and hot tub were perfect. I will be staying here each time I return now and encourage others to do the same. August 5, 2014
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