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Rated 4.4 out of 5 by 181 reviewers.
Rated 3.0 out of 5.0 by Near shopping This visit was ok. The hotel is in need of freshening up, due to the high volume of travelers coming to the area for shopping at the outlet stores nearby. This location is much more suited to families looking to do some shopping and bringing along their pets. Hotel staff was friendly and helpful, especially when I left my room key in the room. Overall accommodations were satisfactory for an HIE motel, but nothing particularly impressive. August 25, 2014
Rated 3.0 out of 5.0 by Shopping Close proximity to town of Frankenmuth, and Prime Outlet mail. Many restaurents choices in area that have a great menu. Hotel is a little dated, but overall is clean. August 24, 2014
Rated 5.0 out of 5.0 by Great Location and Stay Our time at the Birch Run HI Express couldn't be better. August 21, 2014
Rated 5.0 out of 5.0 by Great staff The front desk staff was very friendly and accommodating the rooms were very clean we had no issues. August 20, 2014
Rated 5.0 out of 5.0 by Breakfast Variety Great 2 night stay--rooms are generous and clean Being annual visitors to Birch Run and experiencing the many hotel/motel offerings in the past--Holiday Inn Express will be our first choice next time around- Thank you for enhancing our vacation stay Jim August 19, 2014
Rated 5.0 out of 5.0 by Excellent customer service We mistakenly left our laptop computer in the room when we checked out and had to return to the hotel from 1/2 hour distance to retrieve it. The cleaning staff had found it and had turned it in to the main office before we returned and were very helpful in getting our computer back safely to us. We were most impressed with the staff's efficiency and helpfulness. Great place to stay. Actually, we have stayed with you twice now and enjoyed our stay each time. August 19, 2014
Rated 5.0 out of 5.0 by comfortale and great service great enyoyed out trip there and the hotel. If we come again would like to stay that the holiday inn express and suites the new hotel where we can walk to everything and get our exercise. August 14, 2014
Rated 1.0 out of 5.0 by A surprisingly disappointing experience. Our previous experiences with other Holiday Inn Express locations have been very good, even exceptionally good. The Birch Run / Frankenmuth, MI experience was more than a disappointment. We wanted a clean, quiet place to sleep, but our room was neither clean nor quiet. We specifically requested a quiet location, both when booking and at check-in. In hindsight, we should have left when our needs apparently could not be accommodated. We didn't discover how unclean the room was until the next morning as we were packing to leave. It was not a good feeling. August 14, 2014
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