Rated 4.4 out of 5 by 184
Rated 5.0 out of 5.0 by auntmary1 great place to stay, conveniently located.
Loved staying at this Holiday inn Express. This Hotel is always clean and the children love the pool. I like how its located to shopping and places to eat.
August 28, 2014
Rated 1.0 out of 5.0 by BCLS Poor Communication
We booked the hotel at the wish of my nephew who wanted to stay in a hotel with a pool for his birthday. When we arrived, he was excited and told the clerk why he was there. The next morning we went to the pool area and a sign across the door stated "Closed for Maintenance until 1:00." He was devastated. We left the hotel and I had to return 20 min later to retrieve a forgotten item and kids were swimming in the pool and the sign was removed! We would have waited 1/2 hour to make his birthday wish!
Several people-starting with reservations and ending with our check-out knew why we were there and did not share with us that the pool would be out of service. I believe that they simply wanted the room fee and were not interested in anything else.
The hotel was fine (breakfast area was dirty and not kept up in the morning rush) but I am disappointed in the lack of communication and personal approach in dealing with our visit.
August 28, 2014
Rated 5.0 out of 5.0 by Grumpy Gal Super Clean and Friendly
Super friendly staff and cleanliness of y room exceeded any other I've ever stayed at! Will definitely stay here and recommend to others to stay here.
August 27, 2014
Rated 3.0 out of 5.0 by MSU69 Near shopping
This visit was ok. The hotel is in need of freshening up, due to the high volume of travelers coming to the area for shopping at the outlet stores nearby. This location is much more suited to families looking to do some shopping and bringing along their pets. Hotel staff was friendly and helpful, especially when I left my room key in the room. Overall accommodations were satisfactory for an HIE motel, but nothing particularly impressive.
August 25, 2014
Rated 3.0 out of 5.0 by GGGCA26 Shopping
Close proximity to town of Frankenmuth, and Prime Outlet mail. Many restaurents choices in area that have a great menu. Hotel is a little dated, but overall is clean.
August 24, 2014
Rated 5.0 out of 5.0 by Tonty Great Location and Stay
Our time at the Birch Run HI Express couldn't be better.
August 21, 2014
Rated 5.0 out of 5.0 by Darlene67 Great staff
The front desk staff was very friendly and accommodating the rooms were very clean we had no issues.
August 20, 2014
Rated 5.0 out of 5.0 by Jimmy0404 Breakfast Variety
Great 2 night stay--rooms are generous and clean
Being annual visitors to Birch Run and experiencing the many hotel/motel offerings in the past--Holiday Inn Express will be our first choice next time around- Thank you for enhancing our vacation stay
August 19, 2014