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Rated 4.5 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Great staff The front desk staff was very friendly and accommodating the rooms were very clean we had no issues. August 20, 2014
Rated 5.0 out of 5.0 by Breakfast Variety Great 2 night stay--rooms are generous and clean Being annual visitors to Birch Run and experiencing the many hotel/motel offerings in the past--Holiday Inn Express will be our first choice next time around- Thank you for enhancing our vacation stay Jim August 19, 2014
Rated 5.0 out of 5.0 by Excellent customer service We mistakenly left our laptop computer in the room when we checked out and had to return to the hotel from 1/2 hour distance to retrieve it. The cleaning staff had found it and had turned it in to the main office before we returned and were very helpful in getting our computer back safely to us. We were most impressed with the staff's efficiency and helpfulness. Great place to stay. Actually, we have stayed with you twice now and enjoyed our stay each time. August 19, 2014
Rated 5.0 out of 5.0 by comfortale and great service great enyoyed out trip there and the hotel. If we come again would like to stay that the holiday inn express and suites the new hotel where we can walk to everything and get our exercise. August 14, 2014
Rated 1.0 out of 5.0 by A surprisingly disappointing experience. Our previous experiences with other Holiday Inn Express locations have been very good, even exceptionally good. The Birch Run / Frankenmuth, MI experience was more than a disappointment. We wanted a clean, quiet place to sleep, but our room was neither clean nor quiet. We specifically requested a quiet location, both when booking and at check-in. In hindsight, we should have left when our needs apparently could not be accommodated. We didn't discover how unclean the room was until the next morning as we were packing to leave. It was not a good feeling. August 14, 2014
Rated 5.0 out of 5.0 by Great reception staff and great breakfast Had an issue with TV remote - asked Housekeeping - she had to write a report. Went out for a couple of hours and when we returned, no change. Went to front desk - this staff member told me to check a connection - worked. August 14, 2014
Rated 4.0 out of 5.0 by Clean, comfortable hotel with attentive staff The Great Room is a very nice place for a group to meet and hang out. We spent several hours sitting with snacks and drinks. The kids had fun in the pool and hot tub and the breakfast had many choices including a pancake maker. The hotel is clean and comfortable. August 7, 2014
Rated 2.0 out of 5.0 by Disappointed Arrived with a little sick girl around 2 pm to find out our room was not ready just yet but couldn't get an answer on how long approx it would be...could not get an answer until they sent a manager upstairs to ask.Then a man came in needing serious medical attention and there was no urgency to the staff member (at this point I was freaked out at such bad behaviour).In the morning I was rudely talked to again by the staff as I called down wandering why there was no hot water for a shower(ended up taking a cold shower).The cleaning staff was told we would 30 minutes and leaving for the day,when we returned back our room was never cleaned.We do a lot of travelling and I am SO SO disappointed in this Holiday Inn,a complete waste of money!! And scary if you ever need medical help don't expect them to care enough to move fast in a situation!! I will NOT recommend this to anyone especially my love ones.... August 7, 2014
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