Rated 5.0 out of 5.0 by minne moose
clean quite,a lot of time to see sight,staff was great room verry clean did not want to leave
April 8, 2013
Rated 1.0 out of 5.0 by BM1227 Horrible Hotel
We got a jacuzzi room. I had to use a wrech to open the port to get the jets working better. I also had to put the light back in place because nobody thought of putting it back. The tub faucet also leaked and caused the carpet in the room to be sopping wet in that area. I would rather have just driven 2 hours home and back than waste the money staying at this hotel.
April 8, 2013
Rated 5.0 out of 5.0 by KevLisa Overall Excellent
Enjoyed our stay, staff was very friendly. Breakfast great. Location great for shopping. Kids loved the pool. Definitely will be back. Thanks to Brittany and Dan.
March 22, 2013
Rated 4.0 out of 5.0 by perthtraveler Great Location for Shopping and Frankenmuth
My family spent two nights here to do a little shopping and experience a little bit at Frankenmuth. The hotel staff were very accommodating. The man who greeted us was friendly and made sure everything was in order. In the morning - the same gentleman made sure that everything was going smoothly at breakfast. The swimming pool area was great for our kids. The water was warm and the whirlpool wasn't super hot. We also went around 2:00 pm and the place was our own indoor swimming pool. It was a nice change from the extremely busy atmosphere of Splash Village in Frankenmuth. It was close to the shopping in Birch Run which worked well with our schedule. We found the room to be very clean and the housekeeping staff even asked us in the hallway if our room was cleaned to our satisfaction. The only reason I gave it 4 stars instead of 5 is that it isn't a luxury accommodation or location - but that has nothing to do with the staff. For a Holiday Inn Express location - one of the best we've stayed in.
March 22, 2013
Rated 5.0 out of 5.0 by CT87 Birch Run Holiday Inn Express
This was not our first time at this motel, and it won't be our last. The rooms are very clean and come eqiupped with both a microwave and small fridge. It is close to both the Outlet Mall and Frankenmuth, and as an added bonus features a fantastic complimentary breakfast. Excellent value for the money!
March 21, 2013
Rated 5.0 out of 5.0 by Turbo1 Night a way
Our stay was very nice, I had a good encounter with the Hotel from the time I made the reservation. The staff was very help full and the room was clean and freindly. The biggest draw back was our meeting took to long and we were not able to spend as much time in the room as we would have liked. The breakfest was great it would be nice if it went on just a little longer though.
March 21, 2013
Rated 2.0 out of 5.0 by jollyrogers t.v. did not work.
I was unable to use the t.v. because of something broken. the front desk clerk said the remote was working but it would only volume up and down and power on and off. they were unable to fix the problem...
March 20, 2013
Rated 5.0 out of 5.0 by Smiley85 Excellent Customer Service
It was another great stay at a Holiday Inn Express. However, this time the staff went above and beyond. I needed to print some materials for a meeting so I was using the hotel computer. The printer was not working and Brittany (front desk) got on the internet to trouble shoot the problem. She figured out what was wrong, fixed it, and was able to print my materials. She was GREAT!!!!
March 3, 2013
Rated 5.0 out of 5.0 by Jaknee69 Loved the pool!
Warm, relaxing pool! Just what we needed!!! Thanks Birch Run!
February 23, 2013
Rated 5.0 out of 5.0 by Garr Great staff
We enjoyed our stay. I am a Priority member and the staff were very helpful and went out of their way to make sure our accommodations were what we expected. We did not use the pool and hot tub ,but they looked well kept . It is very close to the Birch Run outlets and other places of interest.
February 23, 2013
Rated 5.0 out of 5.0 by cincikid Business Trip
This was my first time at the HI Expess-Birch Run. It was very comfortable. The bed amd pillows were awesome. I slept great. This is a major plus to me while travelling. My only slight complaint is that the parking lot was a bit icy and if not careful one could of slipped and fell. I will stay here again...
January 22, 2013
Rated 5.0 out of 5.0 by angel1 Birthday Celebration
Loved our room but had two different cost for two different nights for the same room I thought that was odd,
A bit more costly then I am used to paying for this type of room, Our room was clean, comfortable, and quiet. Staff were there to assist when needed. Food choices were good. My other guest had a room when they entered that smelled of cigerettes they had to open the window to air it out. Smoking seems to be an ongoing issue at this property in some of the rooms as we have stayed here many times before.
January 18, 2013
Rated 3.0 out of 5.0 by jldiii Slow Internet speeds
I can't say I would recommend this location. Room was clean but the Internet was really slow.
I was not greeted as a platinum member, no room upgrade, no bottle of water or snack. In fact, upon arriving, the woman checking me in was clearly on a personal phone call while I waited. She put the call on hold, checked me in and before I could walk away, jumped back on the phone to finish telling her story. Rude for sure.
I won't be returning to this location.
January 15, 2013
Rated 2.0 out of 5.0 by Edlin Noisy air condition and too soft bed to fall asleep
The noisy air conditioning device is locating below the window and was blowing to the bed. These have made my wife complaint a lot. Also, the queen size mattress with two pillows on top is too soft to fall asleep. The room space is a tight for a family staying together.
It is in a different design to find the elevator as it is not close to the lobby. This is very different with most hotels.
The rest are fine.
January 6, 2013
Rated 5.0 out of 5.0 by nananp38 clean room
the room was clean as was the surroundings. I was a little surprised that I did not receive the bag with water and crackers inside this time. Last year I did, and I did see another customer carrying said bag..........
December 12, 2012
Rated 5.0 out of 5.0 by julbe Great room, love my bed and pillows, good breakfast
Very nice all the around, all the employees acknowledge you every day and I just love the Holiday Inn Express!!
December 11, 2012
Rated 5.0 out of 5.0 by Desdi Nice rooms and Jacuzzi
The room was very nice, you can watch the TV from the jacuzzi, very comfortable room
December 11, 2012
Rated 5.0 out of 5.0 by JustKim A little pricy, but nice.
We always stay here when we are in the area. It's a little expensive, but a nice hotel. Not exceptional, but clean and well kept. No recognition or Priority Club members.
December 2, 2012
Rated 5.0 out of 5.0 by Suzy0820 Very nice/clean
I've stayed at many holiday Inn's, this is one of the nicest.
November 26, 2012
Rated 5.0 out of 5.0 by CarolynMF Great value and comfortable stay
We stayed at this hotel while shopping at Birch Run. We travelled with 2 other couples and we all thoroughly enjoyed our weekend. The staff were friendly and efficient at checkin and were very helpful whenever we had questions. We ordered takeout from a local restaurant and ate it in the dining area, then stayed there to play cards. The beds were extremely comfy and we appreciated the setup of the bathroom with a separate sink area. Breakfast has lots of variety and hot food was appreciated. We will definitely stay here again.
November 24, 2012
Rated 3.0 out of 5.0 by xwing77 Pull out bed in living room felt like you were sleeping on the springs
Our room had a bedroom with a jacuzzi and a living room with small kitchen and pull-out bed in the sofa. The mattress for the pull out bed was so thin that we could feel the springs on our back.
Besides that everything else was good.
November 21, 2012
Rated 5.0 out of 5.0 by Sunshine2day We recommend others to stay here
We came to Birch Run to shop & just have a relaxing Jacuzzi stay. I was impressed with how clean the whole place was..the pool, our room, hallways. The room had a very nice jacuzzi &bed was comfortable. Breakfast the next morn had a very big variety of food choices & was very good. We would stay here again in a heart beat!
November 21, 2012
Rated 3.0 out of 5.0 by NJEANB Not quite what we have come to expect from Holiday Inn.
We always try to stay at Holiday Inn Express properties while traveling. The kids love the cinnamon rolls!! I will say, this was one of the most expensive stays we have had. The room was very clean and the accomodations were nice. BUT, we were dissapointed over all. The room was very noisy. Not just from outside in both the hallway and parking lot, but the ceiling creaked terribly as people moved about the room above us. The bed was very unstable. When two children say on the bottom of the bed to take off their shoes, the top of the bed came up off the frame about two feet. The towl rack in the bathroom was loose. And we had no hot water either in the evening, or in the morning. The breakfast was very good, as usual, but the stay was overall not worth the price.
November 16, 2012
Rated 5.0 out of 5.0 by Katiekey Love It!
Best breakfast ever & staff was so nice and helpful!
November 15, 2012
Rated 5.0 out of 5.0 by CJFe Wonderful Stay
Girls shopping trip to Birch Run Outlets and Frankenmuth.
Our stay here was perfect!
Front desk staff was very friendly and helpful. Our rooms were very clean, comfortable and quiet. Breakfast was wonderful. Microwave and fridge in room were a welcome surprise. Extra sink area, outside of bathroom, made it simple for everyone to get ready at once. Great location for Birch Run and Frankenmuth, and very easy to find. (No time to use pool or gym.)
Will definitely book here again for our next trip to the area.
November 13, 2012
Rated 5.0 out of 5.0 by Jennyq14 Great experience
Girls shopping trip weekend to shop at Birch Run. Perfect location, clean room, great free breakfast choices. Would definitely recommend!
November 8, 2012
Rated 5.0 out of 5.0 by SAJ4ever Great Spot
We had a wonderful stay @ Birch Run Holiday Inn!
Staff were VERY friendly & helpful.
The entire hotel was spotless and well maintained.
Pool was amazing!
Perfect spot for both Frankenmuth & Birch run Outlets.
We will definitely be back and would recommend it to anyone!!! :)
October 27, 2012
Rated 5.0 out of 5.0 by Nicko53 loved this Holiday Inn Express
Clean, comfortable, and a great hotel. I would stay here again.
October 24, 2012
Rated 4.0 out of 5.0 by BusyMomOH Nice pool, close to shopping
The pool was nice, the location is ideal...close to the Outlets & Bronner's.
October 20, 2012
Rated 5.0 out of 5.0 by Johnnyboy close to shopping and restaurants
Shopping at Birch Run outlets just around the corner... very convenient!
October 14, 2012