Rated 4.4 out of 5 by 191
Rated 1.0 out of 5.0 by BCLS Poor Communication
We booked the hotel at the wish of my nephew who wanted to stay in a hotel with a pool for his birthday. When we arrived, he was excited and told the clerk why he was there. The next morning we went to the pool area and a sign across the door stated "Closed for Maintenance until 1:00." He was devastated. We left the hotel and I had to return 20 min later to retrieve a forgotten item and kids were swimming in the pool and the sign was removed! We would have waited 1/2 hour to make his birthday wish!
Several people-starting with reservations and ending with our check-out knew why we were there and did not share with us that the pool would be out of service. I believe that they simply wanted the room fee and were not interested in anything else.
The hotel was fine (breakfast area was dirty and not kept up in the morning rush) but I am disappointed in the lack of communication and personal approach in dealing with our visit.
August 28, 2014
Rated 5.0 out of 5.0 by Grumpy Gal Super Clean and Friendly
Super friendly staff and cleanliness of y room exceeded any other I've ever stayed at! Will definitely stay here and recommend to others to stay here.
August 27, 2014
Rated 3.0 out of 5.0 by MSU69 Near shopping
This visit was ok. The hotel is in need of freshening up, due to the high volume of travelers coming to the area for shopping at the outlet stores nearby. This location is much more suited to families looking to do some shopping and bringing along their pets. Hotel staff was friendly and helpful, especially when I left my room key in the room. Overall accommodations were satisfactory for an HIE motel, but nothing particularly impressive.
August 25, 2014
Rated 3.0 out of 5.0 by GGGCA26 Shopping
Close proximity to town of Frankenmuth, and Prime Outlet mail. Many restaurents choices in area that have a great menu. Hotel is a little dated, but overall is clean.
August 24, 2014
Rated 5.0 out of 5.0 by Tonty Great Location and Stay
Our time at the Birch Run HI Express couldn't be better.
August 21, 2014
Rated 5.0 out of 5.0 by Darlene67 Great staff
The front desk staff was very friendly and accommodating the rooms were very clean we had no issues.
August 20, 2014
Rated 5.0 out of 5.0 by Jimmy0404 Breakfast Variety
Great 2 night stay--rooms are generous and clean
Being annual visitors to Birch Run and experiencing the many hotel/motel offerings in the past--Holiday Inn Express will be our first choice next time around- Thank you for enhancing our vacation stay
August 19, 2014
Rated 5.0 out of 5.0 by Carol102 Excellent customer service
We mistakenly left our laptop computer in the room when we checked out and had to return to the hotel from 1/2 hour distance to retrieve it. The cleaning staff had found it and had turned it in to the main office before we returned and were very helpful in getting our computer back safely to us. We were most impressed with the staff's efficiency and helpfulness. Great place to stay. Actually, we have stayed with you twice now and enjoyed our stay each time.
August 19, 2014
Rated 5.0 out of 5.0 by joyfullady comfortale and great service
great enyoyed out trip there and the hotel. If we come again would like to stay that the holiday inn express and suites the new hotel where we can walk to everything and get our exercise.
August 14, 2014
Rated 1.0 out of 5.0 by Tired Ontario Traveler A surprisingly disappointing experience.
Our previous experiences with other Holiday Inn Express locations have been very good, even exceptionally good.
The Birch Run / Frankenmuth, MI experience was more than a disappointment. We wanted a clean, quiet place to sleep, but our room was neither clean nor quiet.
We specifically requested a quiet location, both when booking and at check-in. In hindsight, we should have left when our needs apparently could not be accommodated.
We didn't discover how unclean the room was until the next morning as we were packing to leave. It was not a good feeling.
August 14, 2014
Rated 5.0 out of 5.0 by Nerbs Great reception staff and great breakfast
Had an issue with TV remote - asked Housekeeping - she had to write a report. Went out for a couple of hours and when we returned, no change. Went to front desk - this staff member told me to check a connection - worked.
August 14, 2014
Rated 4.0 out of 5.0 by monkeygirl3 Clean, comfortable hotel with attentive staff
The Great Room is a very nice place for a group to meet and hang out. We spent several hours sitting with snacks and drinks. The kids had fun in the pool and hot tub and the breakfast had many choices including a pancake maker. The hotel is clean and comfortable.
August 7, 2014
Rated 2.0 out of 5.0 by LBAA Disappointed
Arrived with a little sick girl around 2 pm to find out our room was not ready just yet but couldn't get an answer on how long approx it would be...could not get an answer until they sent a manager upstairs to ask.Then a man came in needing serious medical attention and there was no urgency to the staff member (at this point I was freaked out at such bad behaviour).In the morning I was rudely talked to again by the staff as I called down wandering why there was no hot water for a shower(ended up taking a cold shower).The cleaning staff was told we would 30 minutes and leaving for the day,when we returned back our room was never cleaned.We do a lot of travelling and I am SO SO disappointed in this Holiday Inn,a complete waste of money!! And scary if you ever need medical help don't expect them to care enough to move fast in a situation!! I will NOT recommend this to anyone especially my love ones....
August 7, 2014
Rated 5.0 out of 5.0 by Carole382003 Comfortable beds and great service
Had a great stay and would recommend it to anyone...Very friendly and willing to help with whatever u need!!! Looking forward to our next stay
August 6, 2014
Rated 2.0 out of 5.0 by Me30 Beware of Price Increase at Check Out
I booked my room on the Holiday Inn Internet site for 3 nights. I received a statement under my door indicating a balance owing with a significant increase of over $54. My address and confirmation number on the statement were correct and matched my original internet reservation.
When asked how they could change the quoted price, the man just shrugged. When I insisted that I was going to pay my quoted price he said he would have to ask his manager. I told him to go ahead, I would wait. I returned to the desk twice before this was resolved. In the end the manager did edit the statement to match the Holiday Inn Internet site booking’s quoted total price.
I did not see the manager. There was no apology.
Is this a Holiday Inn’s normal practice? Do they get people paying the inflated price?
August 6, 2014
Rated 5.0 out of 5.0 by MamaJodi AMAZING Hotel Stay
We stayed here on our recent trip to Frankenmuth and it was WAY ABOVE anything I expected. We were unable to stay two nights "in town" as we had first hoped, so I booked this room at the last minute. I now wish I would have stayed HERE both nights. I can not say enough positive things about our experience here. It was clean, the staff was friendly, breakfast was delicious, the pool and hot tub were perfect. I will be staying here each time I return now and encourage others to do the same.
August 5, 2014
Rated 4.0 out of 5.0 by Birch Run Shopper Reliably the same
I choose Holiday Inn Express because I know what I am getting each time I stay there-the rooms, the beds, the pillows, the furniture are all the same. The only criticism I have is that the shower curtain always has a mildew smell.
August 4, 2014
Rated 5.0 out of 5.0 by Sandi19 Great Hotel Stay
Arrived July 28, 2014 to friendly staff and clean room.
Purpose of trip was shopping and some R
August 2, 2014
Rated 5.0 out of 5.0 by WMU61 Nice rooms and wonderful breakfast offering.
We thoroughly enjoyed our visit. The service was excellent. Staff was very friendly and helpful.
August 1, 2014
Rated 5.0 out of 5.0 by Paula18 Business travel
Quiet at night which is nice after a long day at work. Close to good restaurants.
July 29, 2014
Rated 5.0 out of 5.0 by Bob and Connie Excellent stay.
We used this hotel for a visit to the Birch Run/Frankenmuth area. We joined two other couples who were also staying at this hotel for a return visit with them and to tour the area together. The hotel was clean, well maintained and the breakfast menu was excellent. We did not have the opportunity to use the indoor pool but that area looked clean and well maintained as well.
July 29, 2014
Rated 4.0 out of 5.0 Great Staff!
The staff at this hotel were very hospitable and accommodating to our large group. I would definitely stay here again!
July 26, 2014
Rated 5.0 out of 5.0 by Hansloc Great Stay
Comfortable ,Friendly staff ,Great breakfast and close to Outlet mall; short drive to Frankenmuth
July 24, 2014
Rated 5.0 out of 5.0 by Pjnina Great Staff and clean rooms
There was a problem with our room so they moved us without question. The second room was just as nice and clean. Except for the air running all night , the room was very comfortable and quiet. I'm a rewards member so we stay a lot of Holiday Inn's and this one is one of the best. Thank You!
July 23, 2014
Rated 4.0 out of 5.0 by norseman_16 Great Hotel
Holiday Inn Express in Birch Run was a great place to stay. Very affordably and great rooms. The pool was warm although not a lot of space around the pool. The rooms were spacious and very comfortable. For breakfast we had bisects and gravy which I have not seen at other hotels. However it was the same breakfast layout both days of our stay. It would have been nice to see a change from day to day on the breakfast.
July 22, 2014
Rated 5.0 out of 5.0 by bak1227 Very nice, would stay again
Very nice, comfortable, clean and in an area that I felt very safe in. I was pleased and would definitely stay again. I love the new pillow choices, you can pick from a soft or firm pillow! Love it!
July 21, 2014
Rated 5.0 out of 5.0 by Artk stay
Was a good stay for our softball team. The team had plenty of room to hangout, we had an area for our team.
Rooms were nice and cool, lobby was cool. Hallways and elevator hallway were quite warm however.
July 20, 2014
Rated 2.0 out of 5.0 by Zebop Overall stay
The service was good, breakfast was cold and not very good, towels were stiff and scratchy, refrigerator was worthless, the beds were okay but kinda shaky, could not play games on the internet which really made my wife unhappy. I must say this is the most disappointed I have ever been with a stay at Holiday Inn. Sorry but I'm just being honest with you.
July 17, 2014
Rated 4.0 out of 5.0 by Andie31 Good service and breakfast
Clean rooms and good breakfast. Hotel staff were accommodating and friendly.
July 16, 2014
Rated 5.0 out of 5.0 by Barney30 Lovely Hotel
Clean rooms with comfortable beds. Big variety for breakfast with good coffee.
July 15, 2014