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Rated 4.5 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by Great Service Very friendly staff!!!! Always had a smile. Bed was the most comfortable that I have ever slept on at a hotel!!Would have liked to take it home, LOL. October 4, 2014
Rated 5.0 out of 5.0 by Clean and Friendly The facility was clean and inviting. The staff was very helpful and responded immediately when we had a problem with the television, the staff responded right away. It was close to attractions in the area and would recommend it to others. October 4, 2014
Rated 5.0 out of 5.0 by great stay staff were very friendly close to highway and close to shopping at outlet mall October 3, 2014
Rated 5.0 out of 5.0 by Great Always great - stayed there for last -5 years. We come once or twice a year, with a group of friends, always a great time. This year I brought my daughter and granddaughter, room was near an exit, clean, and comfortable. Will always come back to this facility. September 29, 2014
Rated 5.0 out of 5.0 by Bathroom The bathroom in our room had a smell in it like dirty diapers. That was the only problem I had otherwise it was a great stay. September 25, 2014
Rated 5.0 out of 5.0 by Relaxing A clean hotel that is well taken care of. The atmosphere is relax and enjoy your time with us we will take care of your needs September 24, 2014
Rated 5.0 out of 5.0 by Once again a pleasant stay This is a very nice hotel,despite being non smoking. Convenient 1/2 stopping point for trips up north. I wish I would have been up early enough for breakfast, which is quite a big selection September 23, 2014
Rated 2.0 out of 5.0 by Time for an update This hotel is in desperate need of some upgrades. If you want to sleep, stay somewhere else. The beds were obviously well past due to be changed out. We barely slept. If you shop til you drop at the outlets and expect the public hot tub to soak out the aches and pains, you will be sorely disappointed. It was hot but the jets barely worked. The TV in the room lost the signal every time you walked past it - how is that even POSSIBLE?!? Not a recommended hotel in the chain and we have stayed at quite a few. We are rarely disappointed but we certainly won't be staying here again. September 13, 2014
Rated 5.0 out of 5.0 Good Value The only problem that we found with this hotel was they would not let me book 3 rooms for next year for the car show in Frankenmuth. Some of the other hotels in the area will take your booking with no problem. I would rather stay here, but the area fills up so fast I might have to book else ware. September 11, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great all the way around. Room was comfortable and large. Had fridge and microwave which was convienient. Pool area was nice and clean. Breakfast offered a great variety of choices. All around great hotel we will be back. September 11, 2014
Rated 5.0 out of 5.0 by We recommend this hotel Beautiful surroundings, quite, clean, comfy beds, we have stayed here many times September 10, 2014
Rated 5.0 out of 5.0 by Excellent staff and service Our stay was very relaxing. The continental breakfast was great. Our room was very clean and comfortable. The staff was very helpful and kind. We will definitely stay there again!! September 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. The bed is firm and comfortable. The breakfast was very good with plenty of choices. September 5, 2014
Rated 5.0 out of 5.0 by Excellent choice This is the second year we have stayed at this location - great choice if you have kids or like to stay in a suite. The larger room with extra bathroom makes for a more comfortable and relaxing stay. We'll be back next year. September 4, 2014
Rated 5.0 out of 5.0 by Great place to live. I have a wonderful restful evening after a long drive and a good deal of everything i bought from the outlet September 3, 2014
Rated 5.0 out of 5.0 by lappin stay Everything went well. We enjoyed ourselves and would return again.Kelly at the front desk was wonderful. September 2, 2014
Rated 4.0 out of 5.0 by Labour Day Weekend Visit Hotel staff was very helpful with any requests. Room had an odorl that caused scent allergy to act up. September 1, 2014
Rated 5.0 out of 5.0 by friendly service and very clean all staff was extremely friendly, hotel was exceptionally clean, would recommend to others to stay here. September 1, 2014
Rated 4.0 out of 5.0 by Great stay Great value for money. Easy to get to the mall and attractions. September 1, 2014
Rated 5.0 out of 5.0 by great place to stay, conveniently located. Loved staying at this Holiday inn Express. This Hotel is always clean and the children love the pool. I like how its located to shopping and places to eat. August 28, 2014
Rated 1.0 out of 5.0 by Poor Communication We booked the hotel at the wish of my nephew who wanted to stay in a hotel with a pool for his birthday. When we arrived, he was excited and told the clerk why he was there. The next morning we went to the pool area and a sign across the door stated "Closed for Maintenance until 1:00." He was devastated. We left the hotel and I had to return 20 min later to retrieve a forgotten item and kids were swimming in the pool and the sign was removed! We would have waited 1/2 hour to make his birthday wish! Several people-starting with reservations and ending with our check-out knew why we were there and did not share with us that the pool would be out of service. I believe that they simply wanted the room fee and were not interested in anything else. The hotel was fine (breakfast area was dirty and not kept up in the morning rush) but I am disappointed in the lack of communication and personal approach in dealing with our visit. August 28, 2014
Rated 5.0 out of 5.0 by Super Clean and Friendly Super friendly staff and cleanliness of y room exceeded any other I've ever stayed at! Will definitely stay here and recommend to others to stay here. August 27, 2014
Rated 3.0 out of 5.0 by Near shopping This visit was ok. The hotel is in need of freshening up, due to the high volume of travelers coming to the area for shopping at the outlet stores nearby. This location is much more suited to families looking to do some shopping and bringing along their pets. Hotel staff was friendly and helpful, especially when I left my room key in the room. Overall accommodations were satisfactory for an HIE motel, but nothing particularly impressive. August 25, 2014
Rated 3.0 out of 5.0 by Shopping Close proximity to town of Frankenmuth, and Prime Outlet mail. Many restaurents choices in area that have a great menu. Hotel is a little dated, but overall is clean. August 24, 2014
Rated 5.0 out of 5.0 by Great Location and Stay Our time at the Birch Run HI Express couldn't be better. August 21, 2014
Rated 5.0 out of 5.0 by Great staff The front desk staff was very friendly and accommodating the rooms were very clean we had no issues. August 20, 2014
Rated 5.0 out of 5.0 by Breakfast Variety Great 2 night stay--rooms are generous and clean Being annual visitors to Birch Run and experiencing the many hotel/motel offerings in the past--Holiday Inn Express will be our first choice next time around- Thank you for enhancing our vacation stay Jim August 19, 2014
Rated 5.0 out of 5.0 by Excellent customer service We mistakenly left our laptop computer in the room when we checked out and had to return to the hotel from 1/2 hour distance to retrieve it. The cleaning staff had found it and had turned it in to the main office before we returned and were very helpful in getting our computer back safely to us. We were most impressed with the staff's efficiency and helpfulness. Great place to stay. Actually, we have stayed with you twice now and enjoyed our stay each time. August 19, 2014
Rated 5.0 out of 5.0 by comfortale and great service great enyoyed out trip there and the hotel. If we come again would like to stay that the holiday inn express and suites the new hotel where we can walk to everything and get our exercise. August 14, 2014
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