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Rated 4.4 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by Excellent customer service We mistakenly left our laptop computer in the room when we checked out and had to return to the hotel from 1/2 hour distance to retrieve it. The cleaning staff had found it and had turned it in to the main office before we returned and were very helpful in getting our computer back safely to us. We were most impressed with the staff's efficiency and helpfulness. Great place to stay. Actually, we have stayed with you twice now and enjoyed our stay each time. August 19, 2014
Rated 5.0 out of 5.0 by comfortale and great service great enyoyed out trip there and the hotel. If we come again would like to stay that the holiday inn express and suites the new hotel where we can walk to everything and get our exercise. August 14, 2014
Rated 1.0 out of 5.0 by A surprisingly disappointing experience. Our previous experiences with other Holiday Inn Express locations have been very good, even exceptionally good. The Birch Run / Frankenmuth, MI experience was more than a disappointment. We wanted a clean, quiet place to sleep, but our room was neither clean nor quiet. We specifically requested a quiet location, both when booking and at check-in. In hindsight, we should have left when our needs apparently could not be accommodated. We didn't discover how unclean the room was until the next morning as we were packing to leave. It was not a good feeling. August 14, 2014
Rated 5.0 out of 5.0 by Great reception staff and great breakfast Had an issue with TV remote - asked Housekeeping - she had to write a report. Went out for a couple of hours and when we returned, no change. Went to front desk - this staff member told me to check a connection - worked. August 14, 2014
Rated 4.0 out of 5.0 by Clean, comfortable hotel with attentive staff The Great Room is a very nice place for a group to meet and hang out. We spent several hours sitting with snacks and drinks. The kids had fun in the pool and hot tub and the breakfast had many choices including a pancake maker. The hotel is clean and comfortable. August 7, 2014
Rated 2.0 out of 5.0 by Disappointed Arrived with a little sick girl around 2 pm to find out our room was not ready just yet but couldn't get an answer on how long approx it would be...could not get an answer until they sent a manager upstairs to ask.Then a man came in needing serious medical attention and there was no urgency to the staff member (at this point I was freaked out at such bad behaviour).In the morning I was rudely talked to again by the staff as I called down wandering why there was no hot water for a shower(ended up taking a cold shower).The cleaning staff was told we would 30 minutes and leaving for the day,when we returned back our room was never cleaned.We do a lot of travelling and I am SO SO disappointed in this Holiday Inn,a complete waste of money!! And scary if you ever need medical help don't expect them to care enough to move fast in a situation!! I will NOT recommend this to anyone especially my love ones.... August 7, 2014
Rated 5.0 out of 5.0 by Comfortable beds and great service Had a great stay and would recommend it to anyone...Very friendly and willing to help with whatever u need!!! Looking forward to our next stay August 6, 2014
Rated 2.0 out of 5.0 by Beware of Price Increase at Check Out I booked my room on the Holiday Inn Internet site for 3 nights. I received a statement under my door indicating a balance owing with a significant increase of over $54. My address and confirmation number on the statement were correct and matched my original internet reservation. When asked how they could change the quoted price, the man just shrugged. When I insisted that I was going to pay my quoted price he said he would have to ask his manager. I told him to go ahead, I would wait. I returned to the desk twice before this was resolved. In the end the manager did edit the statement to match the Holiday Inn Internet site booking’s quoted total price. I did not see the manager. There was no apology. Is this a Holiday Inn’s normal practice? Do they get people paying the inflated price? WATCH OUT! August 6, 2014
Rated 5.0 out of 5.0 by AMAZING Hotel Stay We stayed here on our recent trip to Frankenmuth and it was WAY ABOVE anything I expected. We were unable to stay two nights "in town" as we had first hoped, so I booked this room at the last minute. I now wish I would have stayed HERE both nights. I can not say enough positive things about our experience here. It was clean, the staff was friendly, breakfast was delicious, the pool and hot tub were perfect. I will be staying here each time I return now and encourage others to do the same. August 5, 2014
Rated 4.0 out of 5.0 by Reliably the same I choose Holiday Inn Express because I know what I am getting each time I stay there-the rooms, the beds, the pillows, the furniture are all the same. The only criticism I have is that the shower curtain always has a mildew smell. August 4, 2014
Rated 5.0 out of 5.0 by Great Hotel Stay Arrived July 28, 2014 to friendly staff and clean room. Purpose of trip was shopping and some R August 2, 2014
Rated 5.0 out of 5.0 by Nice rooms and wonderful breakfast offering. We thoroughly enjoyed our visit. The service was excellent. Staff was very friendly and helpful. August 1, 2014
Rated 5.0 out of 5.0 by Business travel Quiet at night which is nice after a long day at work. Close to good restaurants. July 29, 2014
Rated 5.0 out of 5.0 by Excellent stay. We used this hotel for a visit to the Birch Run/Frankenmuth area. We joined two other couples who were also staying at this hotel for a return visit with them and to tour the area together. The hotel was clean, well maintained and the breakfast menu was excellent. We did not have the opportunity to use the indoor pool but that area looked clean and well maintained as well. July 29, 2014
Rated 4.0 out of 5.0 Great Staff! The staff at this hotel were very hospitable and accommodating to our large group. I would definitely stay here again! July 26, 2014
Rated 5.0 out of 5.0 by Great Stay Comfortable ,Friendly staff ,Great breakfast and close to Outlet mall; short drive to Frankenmuth July 24, 2014
Rated 5.0 out of 5.0 by Great Staff and clean rooms There was a problem with our room so they moved us without question. The second room was just as nice and clean. Except for the air running all night , the room was very comfortable and quiet. I'm a rewards member so we stay a lot of Holiday Inn's and this one is one of the best. Thank You! July 23, 2014
Rated 4.0 out of 5.0 by Great Hotel Holiday Inn Express in Birch Run was a great place to stay. Very affordably and great rooms. The pool was warm although not a lot of space around the pool. The rooms were spacious and very comfortable. For breakfast we had bisects and gravy which I have not seen at other hotels. However it was the same breakfast layout both days of our stay. It would have been nice to see a change from day to day on the breakfast. July 22, 2014
Rated 5.0 out of 5.0 by Very nice, would stay again Very nice, comfortable, clean and in an area that I felt very safe in. I was pleased and would definitely stay again. I love the new pillow choices, you can pick from a soft or firm pillow! Love it! July 21, 2014
Rated 5.0 out of 5.0 by stay Was a good stay for our softball team. The team had plenty of room to hangout, we had an area for our team. Rooms were nice and cool, lobby was cool. Hallways and elevator hallway were quite warm however. July 20, 2014
Rated 2.0 out of 5.0 by Overall stay The service was good, breakfast was cold and not very good, towels were stiff and scratchy, refrigerator was worthless, the beds were okay but kinda shaky, could not play games on the internet which really made my wife unhappy. I must say this is the most disappointed I have ever been with a stay at Holiday Inn. Sorry but I'm just being honest with you. July 17, 2014
Rated 4.0 out of 5.0 by Good service and breakfast Clean rooms and good breakfast. Hotel staff were accommodating and friendly. July 16, 2014
Rated 5.0 out of 5.0 by Lovely Hotel Clean rooms with comfortable beds. Big variety for breakfast with good coffee. July 15, 2014
Rated 5.0 out of 5.0 by We'll be back! This was our first time to the Frankenmuth area. Our stay was very comfortable and we enjoyed ourselves thoroughly. We'll be back! July 14, 2014
Rated 5.0 out of 5.0 by TWS211 Clean hotel that permits family to travel with small dogs for extra fee. Great convenience. July 14, 2014
Rated 5.0 out of 5.0 by late night sleep stop everything was great except for not having any trays to bring food back to my disabled husband and the elevator was very slow.The staff could of been a little more considerate and thankful that someone watched my husbands drinks while I carried all his food up and had to come back down to get his drinks due to no trays. July 13, 2014
Rated 2.0 out of 5.0 by Nice hotel but unsecure We were out for the day and after housekeeping left our room they left out door unlocked and open to the world. When I confronted management she told me she noticed my open door several times but didn't think anything of it. Did not even shut it. Not happy with that response. July 10, 2014
Rated 5.0 out of 5.0 by stay at this hotel! -The hotel and room were clean. -The staff was friendly and professional. -The breakfast variety was great. I think the only negative would be wanting a little later window to have breakfast for those who like to sleep in on vacation. July 9, 2014
Rated 4.0 out of 5.0 by Best shower ever! Our room was great, the only complaint was the bed was not firm enough. (my husband was fine with the mattress). The shower was perfect. July 8, 2014
Rated 5.0 out of 5.0 by Great breakfast and service I love staying at this hotel. The area near the hotel is quiet so I never have problems sleeping which is a big concern with my business schedule.They start serving breakfast at 6 a.m. so i can get an early start and the young lady who takes care of the breakfast area is awesome.I often drive out of my way to stay here even though there are other IHG propeties closer. July 7, 2014
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