Rated 4.4 out of 5 by 93
Rated 5.0 out of 5.0 by Smiley85 Excellent Customer Service
It was another great stay at a Holiday Inn Express. However, this time the staff went above and beyond. I needed to print some materials for a meeting so I was using the hotel computer. The printer was not working and Brittany (front desk) got on the internet to trouble shoot the problem. She figured out what was wrong, fixed it, and was able to print my materials. She was GREAT!!!!
March 3, 2013
Rated 5.0 out of 5.0 by Jaknee69 Loved the pool!
Warm, relaxing pool! Just what we needed!!! Thanks Birch Run!
February 23, 2013
Rated 5.0 out of 5.0 by Garr Great staff
We enjoyed our stay. I am a Priority member and the staff were very helpful and went out of their way to make sure our accommodations were what we expected. We did not use the pool and hot tub ,but they looked well kept . It is very close to the Birch Run outlets and other places of interest.
February 23, 2013
Rated 5.0 out of 5.0 by cincikid Business Trip
This was my first time at the HI Expess-Birch Run. It was very comfortable. The bed amd pillows were awesome. I slept great. This is a major plus to me while travelling. My only slight complaint is that the parking lot was a bit icy and if not careful one could of slipped and fell. I will stay here again...
January 22, 2013
Rated 5.0 out of 5.0 by angel1 Birthday Celebration
Loved our room but had two different cost for two different nights for the same room I thought that was odd,
A bit more costly then I am used to paying for this type of room, Our room was clean, comfortable, and quiet. Staff were there to assist when needed. Food choices were good. My other guest had a room when they entered that smelled of cigerettes they had to open the window to air it out. Smoking seems to be an ongoing issue at this property in some of the rooms as we have stayed here many times before.
January 18, 2013
Rated 3.0 out of 5.0 by jldiii Slow Internet speeds
I can't say I would recommend this location. Room was clean but the Internet was really slow.
I was not greeted as a platinum member, no room upgrade, no bottle of water or snack. In fact, upon arriving, the woman checking me in was clearly on a personal phone call while I waited. She put the call on hold, checked me in and before I could walk away, jumped back on the phone to finish telling her story. Rude for sure.
I won't be returning to this location.
January 15, 2013
Rated 2.0 out of 5.0 by Edlin Noisy air condition and too soft bed to fall asleep
The noisy air conditioning device is locating below the window and was blowing to the bed. These have made my wife complaint a lot. Also, the queen size mattress with two pillows on top is too soft to fall asleep. The room space is a tight for a family staying together.
It is in a different design to find the elevator as it is not close to the lobby. This is very different with most hotels.
The rest are fine.
January 6, 2013
Rated 5.0 out of 5.0 by nananp38 clean room
the room was clean as was the surroundings. I was a little surprised that I did not receive the bag with water and crackers inside this time. Last year I did, and I did see another customer carrying said bag..........
December 12, 2012
Rated 5.0 out of 5.0 by julbe Great room, love my bed and pillows, good breakfast
Very nice all the around, all the employees acknowledge you every day and I just love the Holiday Inn Express!!
December 11, 2012
Rated 5.0 out of 5.0 by Desdi Nice rooms and Jacuzzi
The room was very nice, you can watch the TV from the jacuzzi, very comfortable room
December 11, 2012
Rated 5.0 out of 5.0 by JustKim A little pricy, but nice.
We always stay here when we are in the area. It's a little expensive, but a nice hotel. Not exceptional, but clean and well kept. No recognition or Priority Club members.
December 2, 2012
Rated 5.0 out of 5.0 by Suzy0820 Very nice/clean
I've stayed at many holiday Inn's, this is one of the nicest.
November 26, 2012
Rated 5.0 out of 5.0 by CarolynMF Great value and comfortable stay
We stayed at this hotel while shopping at Birch Run. We travelled with 2 other couples and we all thoroughly enjoyed our weekend. The staff were friendly and efficient at checkin and were very helpful whenever we had questions. We ordered takeout from a local restaurant and ate it in the dining area, then stayed there to play cards. The beds were extremely comfy and we appreciated the setup of the bathroom with a separate sink area. Breakfast has lots of variety and hot food was appreciated. We will definitely stay here again.
November 24, 2012
Rated 3.0 out of 5.0 by xwing77 Pull out bed in living room felt like you were sleeping on the springs
Our room had a bedroom with a jacuzzi and a living room with small kitchen and pull-out bed in the sofa. The mattress for the pull out bed was so thin that we could feel the springs on our back.
Besides that everything else was good.
November 21, 2012
Rated 5.0 out of 5.0 by Sunshine2day We recommend others to stay here
We came to Birch Run to shop & just have a relaxing Jacuzzi stay. I was impressed with how clean the whole place was..the pool, our room, hallways. The room had a very nice jacuzzi &bed was comfortable. Breakfast the next morn had a very big variety of food choices & was very good. We would stay here again in a heart beat!
November 21, 2012
Rated 3.0 out of 5.0 by NJEANB Not quite what we have come to expect from Holiday Inn.
We always try to stay at Holiday Inn Express properties while traveling. The kids love the cinnamon rolls!! I will say, this was one of the most expensive stays we have had. The room was very clean and the accomodations were nice. BUT, we were dissapointed over all. The room was very noisy. Not just from outside in both the hallway and parking lot, but the ceiling creaked terribly as people moved about the room above us. The bed was very unstable. When two children say on the bottom of the bed to take off their shoes, the top of the bed came up off the frame about two feet. The towl rack in the bathroom was loose. And we had no hot water either in the evening, or in the morning. The breakfast was very good, as usual, but the stay was overall not worth the price.
November 16, 2012
Rated 5.0 out of 5.0 by Katiekey Love It!
Best breakfast ever & staff was so nice and helpful!
November 15, 2012
Rated 5.0 out of 5.0 by CJFe Wonderful Stay
Girls shopping trip to Birch Run Outlets and Frankenmuth.
Our stay here was perfect!
Front desk staff was very friendly and helpful. Our rooms were very clean, comfortable and quiet. Breakfast was wonderful. Microwave and fridge in room were a welcome surprise. Extra sink area, outside of bathroom, made it simple for everyone to get ready at once. Great location for Birch Run and Frankenmuth, and very easy to find. (No time to use pool or gym.)
Will definitely book here again for our next trip to the area.
November 13, 2012
Rated 5.0 out of 5.0 by Jennyq14 Great experience
Girls shopping trip weekend to shop at Birch Run. Perfect location, clean room, great free breakfast choices. Would definitely recommend!
November 8, 2012
Rated 5.0 out of 5.0 by SAJ4ever Great Spot
We had a wonderful stay @ Birch Run Holiday Inn!
Staff were VERY friendly & helpful.
The entire hotel was spotless and well maintained.
Pool was amazing!
Perfect spot for both Frankenmuth & Birch run Outlets.
We will definitely be back and would recommend it to anyone!!! :)
October 27, 2012
Rated 5.0 out of 5.0 by Nicko53 loved this Holiday Inn Express
Clean, comfortable, and a great hotel. I would stay here again.
October 24, 2012
Rated 4.0 out of 5.0 by BusyMomOH Nice pool, close to shopping
The pool was nice, the location is ideal...close to the Outlets & Bronner's.
October 20, 2012
Rated 5.0 out of 5.0 by Johnnyboy close to shopping and restaurants
Shopping at Birch Run outlets just around the corner... very convenient!
October 14, 2012
Rated 3.0 out of 5.0 by Camaro02 Average Stay - Needs updating
Choose to stay here for the convenience to Frankenmuth as well as the Birch Run outlet mall. We were intially disappointed with the appearance as its a little worn in the common areas however once we were in our room we found that the linens were crisp and white and the bathroom was spotless. The mattresses and carpets both need replacement as they were rather worn. For our next visit to the area, we will choose to stay elsewhere as we did not feel we got good value for the money we spent.
Stayed for 2 nights over a weekend - October 2012
October 12, 2012
Rated 5.0 out of 5.0 by toddz Very comfortable rooms
Great location, staff freindly. I really enjoyed my stay. Dog freindly.
October 7, 2012