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Rated 4.5 out of 5 by 222 reviewers.
Rated 5.0 out of 5.0 by Lovely Hotel Clean rooms with comfortable beds. Big variety for breakfast with good coffee. July 15, 2014
Rated 5.0 out of 5.0 by We'll be back! This was our first time to the Frankenmuth area. Our stay was very comfortable and we enjoyed ourselves thoroughly. We'll be back! July 14, 2014
Rated 5.0 out of 5.0 by TWS211 Clean hotel that permits family to travel with small dogs for extra fee. Great convenience. July 14, 2014
Rated 5.0 out of 5.0 by late night sleep stop everything was great except for not having any trays to bring food back to my disabled husband and the elevator was very slow.The staff could of been a little more considerate and thankful that someone watched my husbands drinks while I carried all his food up and had to come back down to get his drinks due to no trays. July 13, 2014
Rated 2.0 out of 5.0 by Nice hotel but unsecure We were out for the day and after housekeeping left our room they left out door unlocked and open to the world. When I confronted management she told me she noticed my open door several times but didn't think anything of it. Did not even shut it. Not happy with that response. July 10, 2014
Rated 5.0 out of 5.0 by stay at this hotel! -The hotel and room were clean. -The staff was friendly and professional. -The breakfast variety was great. I think the only negative would be wanting a little later window to have breakfast for those who like to sleep in on vacation. July 9, 2014
Rated 4.0 out of 5.0 by Best shower ever! Our room was great, the only complaint was the bed was not firm enough. (my husband was fine with the mattress). The shower was perfect. July 8, 2014
Rated 5.0 out of 5.0 by Great breakfast and service I love staying at this hotel. The area near the hotel is quiet so I never have problems sleeping which is a big concern with my business schedule.They start serving breakfast at 6 a.m. so i can get an early start and the young lady who takes care of the breakfast area is awesome.I often drive out of my way to stay here even though there are other IHG propeties closer. July 7, 2014
Rated 5.0 out of 5.0 Great hotel located in the right place. I stay at hotels around the world and this is a great hotel. The room was perfect, the heat/air conditioner worked and did not smell. The bathroom was perfectly clean and organized. The staff was very kind and helpful. The common areas were clean and neat. The breakfast was great, I actually went back for seconds. Great Job!! July 7, 2014
Rated 5.0 out of 5.0 by Excellent Choice for Shopping Trip to Birch Run We have stayed at this hotel several times and are always pleased with the excellent accommodation. The staff are very pleasant, the food at breakfast is very well-organized and the proximity to the outlet center makes it a great choice! July 6, 2014
Rated 5.0 out of 5.0 by Great room, comfortable bed and excellent service Our stay was very pleasant: breakfast buffet was very good and well stocked, pool had a pleasant spa feeling, room was clean and bed very comfortable, the staff very attentive. We will be sure to stay there again on our next visit to Birch Run. Thank you! July 6, 2014
Rated 5.0 out of 5.0 by Very comfortable room Room was clean and linens were fresh and new. Choice of pillow firmness a real plus. Had a great nights sleep and a delicious breakfast in the morning. I'd recommend this to all travelers. July 4, 2014
Rated 5.0 out of 5.0 by Clean room and friendly staff. Overall I was very impressed with the hotel, inside and out. Our room was clean and comfortable and the building/landscaping was kept up nicely. The lobby was inviting, the breakfast selection was good and the staff was very friendly. I’ll stay here the next time I come to the Frankenmuth area. July 3, 2014
Rated 4.0 out of 5.0 by Clean room and bed was good Had a good stay for the mo. I will be back for a stay again. July 2, 2014
Rated 5.0 out of 5.0 by We've stayed before, and are glad we stayed again. We've stayed before, and are glad we stayed again. If we travel to that area in the future, we are likely to stay there again. July 2, 2014
Rated 2.0 out of 5.0 by Disappointed Typically we are very happy wth our stays at Holiday Inn express. This experience however was not satisfactory. We stayed in the wheelchair accessible room and it needed attention. The carpet was grimey with clear stains on the floor. Water stains on the wall and peeling paint. Unfortunately, we did not notice this until the morning because we didn't spend much time in the room when we checked in, we just dropped off our bags and left. My husband mentioned it to the front desk in the morning but it didn't appear to bother them. Disappointing. July 2, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Location was great for the area we wanted to visit. Hotel was very clean and comfortable and staff was very good. June 30, 2014
Rated 5.0 out of 5.0 by love this place it was all good, staff friendly good rates kept well June 29, 2014
Rated 5.0 out of 5.0 by More than expected I had not visited an HI Express in some time. This property far exceeded my expectations. The staff was welcoming, the common areas are very attractive; the breakfast offerings were excellent in both quality and variety. Pillows labelled as to firmness were a treat. I was particularly pleased by the alcove with an extra sink and electrical outlets for the coffee maker. I do not remember many hotels of any level where there are so many easily accessible electric outlets. Overall, it seems as though real travelers were consulted as to the degin of the room and its amenities. June 26, 2014
Rated 5.0 out of 5.0 by Great location and wonderful staff I would recommend the Holiday Inn Express in Birch Run for anyone that is staying in the area. The location is close to Frankenmuth and the outlet malls. It was easy to find right off the freeway. The staff were friendly and cheerful and accommodated our every request. The breakfast choices would accommodate anyone's eating plan. Everything was clean and comfortable. The rooms were spacious. June 26, 2014
Rated 5.0 out of 5.0 by Great hotel Nice hotel. Enjoyable stay. Good food with many choices. Did not use exercise room, but looked clean June 25, 2014
Rated 5.0 out of 5.0 by Noticing the Details This hotel is probably the best hotel I have stayed at in the past 5 years. We made reservations online (like we usually do) and when we made our reservation we usually ask for extra towels. I know that this seems like a small detail, however so many times upon our arrival at other places we have to go back to the front desk and ask for them, after we requested them with our online reservation. This hotel had them in our bathroom before we checked in. Sometimes its the little things that make the best stay at a hotel. This hotel was clean, quite, comfy and enjoyable. The comp. breakfast was awesome and I feel they went above and beyond to make sure every person that walked in to eat would find what they liked. For the price our stay was perfect. June 25, 2014
Rated 5.0 out of 5.0 by Location Location Location Had a great visit to Frankenmuth and the Birch Run Outlet Shopping Center. Very friendly staff. June 25, 2014
Rated 4.0 out of 5.0 by Annual spring stay Have stayed for a number of years and would recommend again that a sitting area outside be provided for your guest. We travel with other couples and would love to have place to meet outside rather then the front entrance(only) bench June 23, 2014
Rated 5.0 out of 5.0 clean and friendly Loved our stay . will stay there again.clean and friendly June 20, 2014
Rated 5.0 out of 5.0 by June 2014 We enjoyed our stay at this hotel and made an adjustment to our travel plans to stay there again when returning the following week. The staff were excellent, breakfast excellent, and TV choices excellent. June 19, 2014
Rated 5.0 out of 5.0 by GREAT BREAKFAST AND COMFORTABLE BEDS WE HAD THE MOST COMFORTABLE STAY AT THE HOLIDAY EXPRESS THE BEDS WERE SO COMFORTABLE AND THE BREAKFAST WAS FABULOUS SO MUCH TO CHOOSE FROM AND FRESH. I WOULD RECOMMEND THIS HOTEL TO ALL MY FRIENDS. June 19, 2014
Rated 5.0 out of 5.0 by Great room and freindly staff The room was very comfortable and had all the conveniences of home. The staff was very friendly and went above the call of duty. We had a wonderful stay and would recommend the Birch Run Holiday Inn Express to everyone. June 18, 2014
Rated 5.0 out of 5.0 by This is really a good alternative to that of staying in Frankenmuth. In a nutshell, this is really a good alternative for both price, location and a good hot breakfast of your choice. It's a short distance to Frankenmuth or Birch Run shopping plaza. You won't be disappointed with this choice. June 16, 2014
Rated 3.0 out of 5.0 by Not as good this time We have stayed at the Holiday Inn Birch Run many times in the past few years. We have always found it to be good value, nice hotel and very friendly staff. This time however, we were disappointed in the cleanliness of our room. Stained pillowcases that were not even changed even when we left them out on a chair for housekeeping to see. The room was in terrible need of vacuuming the second day, but was not done and the bathroom was barely touched up. We did not feel it was good value this time as we had in the past. June 16, 2014
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