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Rated 4.4 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Friendly and helpful staff. Very comfortable room. My husband and I came to Birch Run to shop and have some time away from home and our teenagers. This is one of the nicest hotels we have ever stayed in. The staff were very kind and appeared to enjoy their jobs. The room was very clean and appeared new. The shower had great water pressure (although I showered late in the evening and hot water was limited). The bed was amazingly comfortable and breakfast was to die for!!!! We will be back and definitely stay here again! April 21, 2014
Rated 5.0 out of 5.0 by My Stay with my 3 children! I loved my stay! My kids loved the heated pool! The hotel manager was nice & considerate! We loved the breakfast! It had so many food choices! April 8, 2014
Rated 1.0 out of 5.0 by poor room experience The bathroom smelled terrible of smoke. The maintenance man sprayed in the bathroom but it did nothing to mask the smell. When I told the front desk person about the smell and that I did not want to be charged for smoking, I was told not to worry since they don't charge it anyway (even though I had to sign a paper saying I would pay $250 if I smoked in the room!) The toilet did not flush. Last, when IHG decided to discontinue the Priority Club recognition gift at check in, they should have let members know. February 20, 2014
Rated 5.0 out of 5.0 by Gorgeous Hotel, nicely renovated. The staff was very friends, the property very clean and nicely decorated. The breakfast was amazing! I highly recommend this location and hotel! February 13, 2014
Rated 3.0 out of 5.0 by A little worn but still a good hotel Overall no issues. They need to pay attention to the little details for keeping the place maintained and looking nice. January 24, 2014
Rated 5.0 out of 5.0 by we will return We were very happy with our stay. The only thing I could find that could use a little help, is the roll a way bed could use a new mattress. Otherwise everything was wonderful. Everything a person could ask for. January 12, 2014
Rated 5.0 out of 5.0 by Great place to stay!! We stay at this hotel once or twice a year and love the location, staff, and pool, hot tub. It is close to Birch Run outlet shopping AND Frankenmuth. It is a great value with a great staff! January 4, 2014
Rated 5.0 out of 5.0 by Excellent stay! Upon arrival Kati cleared up rewards club issue. Who would have known there be two other ladies with my wife's name. Breakfast was out standing. Lady doing set up never stop moving and checking that the service was always kept full. Sorry I don't remember her name. The breakfast selection was outstanding. All in all it was an excellent stay. We shall return. January 4, 2014
Rated 5.0 out of 5.0 by Perfect Stay! We had a fun stay at this hotel. The pool and hot tub were a great size. The staff was very nice and helpful, the room was nice and clean, and when we were ready for bed it was nice and quiet. It is pretty close to Frankenmuth which is why we stayed there. Overall we had a wonderful stay. January 3, 2014
Rated 4.0 out of 5.0 by Great location and breakfast! Our family spent the night during our visit to Bronners and Birch Run and loved the location, easy access from the highway and close to everything. The breakfast was way beyond our expectations. Our granddaughter enjoyed the pool as well. I would definitely choose this hotel again. January 3, 2014
Rated 4.0 out of 5.0 by not as clean the second time around We've stayed here before and thought it was quite nice, but this time our room was pretty dirty. Carpet was stained and the bathroom vent had an inch of grime, clearly visible from the shower. Very hot in our room which made it hard to sleep - we just couldn't get the temperature right. Breakfast is always good, and breakfast/lobby area is spotless. This HIExpress is a little overpriced, I'm guessing due to proximity to the outlet mall. Overall decent, but they should really clean the rooms better. January 1, 2014
Rated 5.0 out of 5.0 by Kindness and caring of the staff I can't say enough about Dan, the manager, and all the other staff at this hotel. I was here during a very difficult time for me personally and also after the worst ice storm in decades had caused power outages all over the area. The hotel was filled with guests displaced from their homes at Christmas and the visiting power workers restoring power to the area but the staff was kind, welcoming and helpful. The hotel is well designed and I love the breakfast area where the horseshoe shape of the serving area allows many people to be served without crowding. The pool is great. Again, a good design with a large 3 foot deep area so families and children can enjoy the pool without being crowded or in danger. And it was heated just right! I won't stay any place else when I am in the area in the future. January 1, 2014
Rated 5.0 out of 5.0 by Holiday Comfort during Christmas 2013 As soon as I walked through the Lobby Door I was greeted by the Staff in the most welcoming way. A Hello and a big smile. The young Lady at the front desk Miss Katelin was a delight to talk with, and very knowledgeable about everything around the Hotel that would be of interest to me during my stay in Mid-Michigan. I can't wait to come back this Summer. I hope my travels will be less icy and warmer. Thank you. December 30, 2013
Rated 5.0 out of 5.0 by Great Location This location was close to the outlet malls and the wonderful charming town of Frankenmuth. Room was comfortable and breakfast was good. Screaming out of control children were quieted by the front desk shortly after we complained. (where were the parents?) Staff was very friendly. December 26, 2013
Rated 5.0 out of 5.0 by Excellent location. Close to Frankenmuth and across the highway from the factory outlet mall. Restaurants within walking distance. Breakfast on sight was more than we imagined. December 9, 2013
Rated 5.0 out of 5.0 by Clean, Quiet and Comfortable room Clean, Quiet and Comfortable room and ate well the next morning too. Excellent breakfast! December 1, 2013
Rated 5.0 out of 5.0 by Outstanding Experience Best place to stay in the area. Clean, quiet and comfortable. Great staff and very attentive to guest needs. I will return many times because I am never disappointed! November 23, 2013
Rated 5.0 out of 5.0 by great nights sleep and very good breakfast. Hot biscuits and gravy like homemade. Wonderful service by staff members. Couldn't be happier. Comfortable and quiet rooms. Breakfast offered many different choices, and biscuits and gravey were great. Diffently on our list to stay at when we are in the area again., November 16, 2013
Rated 3.0 out of 5.0 by It was an alright time. My overall experience was that of an average hotel. We were put at the very end of a hallway which I usually like because there isn't a lot of noise. No stairs, no elevators, but there was only a few people who rented the hotel that night and they put everyone right next to each other so all night there was doors shutting and talking allll night. (I do understand they can't control how loud people are but it was annoying) The room was average. Just got a regular king sized bed room. They gave us 4 pillows that were very small for the size of the bed, so it made it hard to sleep, also the lamp on our night stand was broken. Breakfast was alright. Felt like they didn't make much of an effort because their was not a lot of people. In the bathroom the shower curtain had a lot of stains on it and it wasn't from having rust in the water or anything. When I did see the staff they were nice, nothing spectacular. It was a good value. It was my husband and I's get away weekend and I didn't feel like it lived up to the other holiday inns that I usually stay at. November 15, 2013
Rated 4.0 out of 5.0 by Great staff Had a great stay, however disappointed in shortage of hot water both mornings for showers...........a very busy week end but a shock to step in shower and not any hot water left! November 13, 2013
Rated 5.0 out of 5.0 by Awesome hotel, clean, beautiful and great location! Way to pricey though! Love the location and the hotel. Our stay was pleasant! The dent in the pocket book was not so much pleasant but that is what happens when you don't plan in advance! November 6, 2013
Rated 4.0 out of 5.0 by Clean, convenient, hospitable We enjoyed our stay. Concerned about an automatic $10 incidental charge applied to credit card which was later removed. No mention of this at registration. Told it was standard procedure. when inquiry made. have never experienced such an occurrence before at any motel. Otherwise a good experience.. November 2, 2013
Rated 5.0 out of 5.0 by Very Clean The stay was great. The staff was very nice and helpful. The room was very clean. The location was great. October 30, 2013
Rated 5.0 out of 5.0 by Fantastic Stay This was my third stay at this location. The check-in was fast and easy, the clerk was very knowledgeable and gave us suggestions were to obtain the best meals. Our rooms were clean and tidy and the rooms were well maintained during our three night stay. Michelle at the breakfast area was very friendly and helpful, and remembered us from our previous stay in June. October 21, 2013
Rated 5.0 out of 5.0 by Helpful Staff The staff was quite friendly and knowledgeable. I had a minor car difficulty that could not be remedied on a Sunday They made a few suggestions, and they also followed up on the second day of my stay to see if everything was fixed. October 19, 2013
Rated 5.0 out of 5.0 by Great Stay Very nice hotel, good pool, fantastic breakfast (white gravy,sausage, biscuits, and Danishes were superb ). The only criticism I can make is that the jets in the hot tub could have been stronger. The entire property is very well maintained, the staff is efficient and friendly. Such a large Kingsize bed could use more pillows. October 19, 2013
Rated 4.0 out of 5.0 by Clean room Room was clean, staff checking us in was very pleasant and informative about the area. Breakfast was great....if you went away hungry, it was your own fault! October 10, 2013
Rated 4.0 out of 5.0 by Very Close to Birch Run Outlet and Frankenmuth Clean hotel. Rooms could use a little updating. Pool was clean and warm. Great breakfast in the morning with hot and cold choices. October 9, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel!!! This was a lovely place to stay & I would go back any time. So clean & just excelling in quality! The staff was very helpful also. October 4, 2013
Rated 5.0 out of 5.0 by Great place to stay A very nice place to stay. Great rooms, clean and comfortable beds. Breakfast area was wonderful! Large and spacious with lots of choices! Very clean and well taken care of. Thanks! October 2, 2013
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