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Rated 4.4 out of 5 by 246 reviewers.
Rated 2.0 out of 5.0 by Not what I expected Disappointed with the cleanliness and room amenities. I noticed trash in corners and under furniture from previous guests, no bath mat, no laundry bag, only 1 coffee cup and heavily soiled upholstery on the chairs in the room. As a brand-loyal IHG customer, this is the most notable stay (negative) since I've been a customer. I will have reason to travel to Birmingham in the future and will not stay here again. October 8, 2015
Rated 5.0 out of 5.0 by Squeaky beds My only observation is that the beds squeak when getting and out of the bed. October 2, 2015
Rated 4.0 out of 5.0 by Great Service and Nice bed This hotel was very comfortable. it was not as clean as most of the Holiday Expresses that I have stayed at which was a little disappointing. October 1, 2015
Rated 5.0 out of 5.0 by Quiet Stay Our route took us through the Birmingham area. We chose to stay at the HI Express in Inverness based upon our prior stay. We were not disappointed. Staff were great and rooms were clean. Tiles/flooring need updating in elevators and bathrooms, but a very quiet stay off the busy US 280 highway. Will definitely stay here again. September 29, 2015
Rated 2.0 out of 5.0 by Budha Had staff enter my room 4 different times. Neighbor got up at five am and it sounded like they were in my room. Water on, water off. Terrible sound limitation from other rooms. No breakfast ready at 630am other than fruit. I actually helped open the trays of food. Apparently someone called in or didn't show. September 21, 2015
Rated 5.0 out of 5.0 by Great staff and location Jackie was most helpful in getting the rooms that I needed at a time when there was sickness in the family requiring hospital stays. This hotel is in a great location for restaurants and access to hospitals. Good clean beds, hot water, and a super cup of coffee can't be beat. September 20, 2015
Rated 5.0 out of 5.0 by Awesome Service We stayed 2 days and had an EXCELLENT experience. We liked the quietness of the location along with still being close to places to walk to in order to get a great meal. The STAFF did everything in their power to make sure we had an enjoyable experience, starting with Shane, Jackie and Juanita. Jackie went above and beyond on fulfilling our requests one evening, and did it with a smile!! Jackie, thank you!! I know by talking to the staff that if comes from the top down, beginning with Shane in the leadership role. Thank you too brother!!! September 19, 2015
Rated 5.0 out of 5.0 by Very Friendly Staff All went great. I will be back in two weeks. I really enjoy staying at this property the staff are very friendly. September 8, 2015
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