Rated 4.5 out of 5 by 184
Rated 3.0 out of 5.0 by Family Man July 2014 Clean and modern
I used Holiday inn Express for a recent family holiday I have used it on business regularly. Upon arrival at Oldbury hotel I was greeted as usual. Asked for my name and then it fell silent and then after a long pause asked me for my booking reference and then I gave my documentation to her. again silence and wouldn't tell me for a long time what she was doing. The issue was that the booking wasn't in the system which I accept can happen. What I didn't like was to be kept waiting in silence as she starred into the screen and not responding to my questions. The next morning we attended the breakfast with 5 minutes to spare, not ideal I admit but with a young family it' tricky to get everything to line up. The Attendants at breakfast seemed annoyed with us for disrupting their early clear up of Breakfast and started to remove the breakfast as we were trying to make our choices and mange to keep the kids under control. Very intimidating. Contrast that with the next hotel we attended the following day in Blackpool. They could not do enough for us and were very helpful and made it a very pleasant experience.
July 10, 2014
Rated 4.0 out of 5.0 by RR99 Good team on duty
Had to wait for a 2 minutes for team member to check me in. Complaint re light handled promptly and effectively. Breakfast room staff very helpful
July 10, 2014
Rated 5.0 out of 5.0 by Dave 1959 A Good Nights Sleep
Stayed at this Hotel a few times in the past and have not been disappointed, the Staff are very friendly and the Hotel is just as I would expect, meeting a very high standard
only criticism is that the breakfast menu could do with expanding
July 7, 2014
Rated 5.0 out of 5.0 by aelfric Comfortable bed and great service.
easy access from M5 motorway, excellent bus services on the doorstep to Birmingham and Oldbury.
comfortable beds, great breakfast with excellent choice
July 6, 2014
Rated 5.0 out of 5.0 by Spud49 Good hotel
Very happy with everything about this hotel and would definitely stay again.
July 6, 2014
Rated 2.0 out of 5.0 Deb and al
This was a very clean and comfortable hotel. Marred only by small children running up and down the corridors at 11.20pm unable to sleep be because of the noise. Also staff allowed children to play football in the foyer and in the area where people were trying to eat breakfast. Such a shame as the hotel was very good. We would not stay In this particular holiday in. Express again
July 3, 2014
Rated 5.0 out of 5.0 by Carl69 Enjoyed the stay
Great room with enough to be comfortable. Shower was my only niggle. Not enough pressure and runs hot and cold in the temperature regulation.
Bar and reception staff give excellent service. My stay is mainly for business so I hope to see a change in the menu otherwise it will be monotonous.
July 1, 2014
Rated 5.0 out of 5.0 by twister38 Good facility and experience
This is a comfortable hotel with excellent facilities and is well placed close to the M5. The facilities are modern and as usual the staff are welcoming and willing to facilitate guest requirements.
Provides good value.
June 27, 2014
Rated 5.0 out of 5.0 by JHP1 Regular Stopover
This is close to where I work, which is a long way from home. I feel comfortable and safe here and it has become my second home. I'm sure that other hotels provide premium services, bigger ranges, more facilites but when you need a safe, value for money, comfortable place to unwind and crash out, this is hard to beat. What I can't work out is how they manage to make the room feel as if I am the first person to have stayed in it !
June 21, 2014
Rated 5.0 out of 5.0 by pennywatcher Great hotel
Stayed one night with my daughter.Really good value hotel.Reception staff in particular made our stay as they were so helpful and friendly
June 20, 2014
Rated 5.0 out of 5.0 Great service
On entering the Holiday Inn Express Oldbury we were made to feel very welcome by the lovely lady receptionist. She had great knowledge of the local area. This is what we liked most.
The breakfast was good but with bacon it would have been better.
Overall, good service, spacious bedroom.
June 14, 2014
Rated 4.0 out of 5.0 by smarella Great Staff!!
Great staff at the front desk, very quick check-in and checkout.
The room we checked in initially was not good, the manager has changed the room immediately..
Cleanliness in the rooms can be improved.
Booked the room for family stay, the second bed (sofa converted) isn't good and not comfortable for night sleep.
June 13, 2014
Rated 5.0 out of 5.0 by zanna 39 very impressive
We traveled from Cornwall for daughters wedding and needed a place to stay at a reasonable price near to wedding reception. hassle free. your hotel ticked every box. price location.
June 10, 2014
Rated 5.0 out of 5.0 by Martin2369 Great comfort and accommodation. Staff are really friendly
Good hotel, great cleanliness. Rooms cleaned on a daily basis. Staff are really kind and friendly. Beds are really comfortable with a choice of pillows. Would deffiantly recommend to stay.
June 10, 2014
Rated 5.0 out of 5.0 by Lurcherlad Great Value
Great stay, staff very friendly. Room very clean and comfortable. WiFi could be be a little quicker. Disappointed no Bacon as a breakfast option. However, great value and will use again.
June 10, 2014
Rated 4.0 out of 5.0 by dingle22 Great service very accomadating
This was a return visit to Oldbury, as family and friends in the area. This was one of the better experiences at this hotel, the bed was pretty good, check in and out was great as usual and thankfully not as busy so breakfast was a reasonable experience. when the hotel is busy there is not really enough room for everyone to eat and there is sometimes a wait for food to be replenished. but as previously mentioned this stay was good. Thankyou.
June 5, 2014
Rated 5.0 out of 5.0 by Brisey1 Holiday Inn Oldbury
Perfect for my visit to British Gas over the road. Wi Fi much better now, and also free of charge. Breakfast cheap and cheerfull and no fuss. I was able to get as little or as much as I wanted. Suited me fine. Bar prices not too bad at all. Friendly staff attitude, nothing seemed to be a problem. Considering busy road outside, I couldn't hear traffic when in bed.
June 2, 2014
Rated 5.0 out of 5.0 by Jabez43 Great hotel - use as half way point
Really like this hotel - such value for money - comfortable room and great breakfast. Lovely friendly staff and free Wi-fi - teenagers very happy!
June 1, 2014
Rated 2.0 out of 5.0 by Njuku Bathroom stank of urine
I'm a very frequent guest and I'm normally happy with the room but this time the toilet partition stank very strongly of urine. We were there two nights and had housekeeping clean up once but unfortunately the toilet area still stank. They obviously didn't clean except to replenish toilet paper. This marred what is normally an enjoyable stay for us and made the room feel unfresh.
Also I wish there would be family room options with a real bed rather than the unfolded sofa bed because it is a very uncomfortable bed. I have a growing family so this is now an issue which never used to be. It's enough to make me consider looking to another hotel with actual beds not sofa beds, which is a shame because we like the location and free wifi and breakfast offering.
May 29, 2014
Rated 5.0 out of 5.0 by MARJORY AND ALB nice hotel and friendly staff
Had a great stay at this hotel. If you are a wheelchair user then this hotel is well suited to meet your needs. Lots of blue badge spaces, automatic hotel doors and lots of space in your room to move about.
Albert and Marjory
May 19, 2014
Rated 4.0 out of 5.0 by RDH17 Good value
Difficult to find entrance off roundabout.
Great value, nice clean comfortable room, excellent sized bathroom. Air conditioning was noisy and room too hot with it switched off, traffic noise audible but not intrusive. There are some good curry houses a short walk away if you don't mind crossing a four-lane roundabout.
Breakfast good value. Only criticism is that when my key didn't work and I went to ask for It to be recharged, staff made no effort to check the room number I gave was actually mine - could have been anyone's.
May 19, 2014
Rated 5.0 out of 5.0 by Cheeky60 Wonderful Hotel with great staff
I would recommend this hotel to anyone. The staff are very effective and made us all feel welcome. Everything we requested in our rooms was there within minutes which is not always the case in hotels. I was quite impressed with the service.
The food was ok although the restaurant was a bit small for the large number of guests staying there that weekend. The staff did however make up for this by clearing tables really quickly making sure everyone could be accommodated.
I would definitely stay here again.
May 7, 2014
Rated 5.0 out of 5.0 by Mrcliff Enjoyed our stay
Used the hotel as a base prior to visiting the Black Country Musuem which is only 10 minutes away in Dudley. Friendly staff and comfortable room and beds and slept very well. Good breakfast with plenty of choice.
April 30, 2014
Rated 5.0 out of 5.0 by SD47 Nice hotel
This was a second stay at Oldbury and pleased to say that the standard was still as good as it was 2 years ago. The staff were very polite and welcoming and nothing was too much trouble. We were greeted good morning and were asked if everything was ok at breakfast. Clean and tidy hotel would highly recommend, easy reach of NIA and town.
April 24, 2014
Rated 5.0 out of 5.0 by Tulasi Value for money and excellent service.
We have thoroughly enjoyed our stay every time we have stayed here. Excellent breakfast options and very comfortable and clean rooms.
April 22, 2014
Rated 4.0 out of 5.0 by Bigger G Decent room smelly sink
Comfortable bed and quiet, so no problem sleeping. The problem was the smell from the sink. When you ran the water the smell that came back up from the drain was terrible. I reported it so it has hopefully been sorted.
April 22, 2014
Rated 5.0 out of 5.0 by HIE99 Good hotel. Enjoyed the stay.
Clean room, clean toilet. Had all the facilities we needed. It was like being in a hotel instead of a budget place. Cleverly designed toilet. We were 2 adults+2 children. By the time the sofa became a bed (all done and looked very inviting), there wasn't much leg space in the corner, but it wasn't a problem. Breakfast was excellent. Car parking was free. Made our stay in Birmingham a really enjoyable one. Thank you.
April 12, 2014
Rated 2.0 out of 5.0 by Ms Dissapointed Disappointed
Staff were very polite and helpful, breakfast was plentiful but our room smelt stale and sofa bed had seen better days it was very uncomfortable and the room was smaller than usual , not impressed by room at all, wouldn't go back to this hotel :-(
April 9, 2014
Rated 4.0 out of 5.0 by isha okay, quiet and lovely staff
This hotel was alright for a nights stay. Staff friendly and room clean, my only problem was the bed sunk in the middle when my husband and i went to bed. But not really worth complaining about. The hotel was very quiet which was great, hate staying away and just hearing doors banging all night, didn't hear thing :) Free wifi fantastic !!! Stayed in a normal holiday inn the following night and they wanted to charge for the wifi!!! So go for a express holiday inn!!! Not sure why this is due to them all being holiday inns but hey ho.
April 8, 2014
Rated 5.0 out of 5.0 Hotel & Staff
Hotel = Great, comfortable everything you would expect.
Staff = I have stayed in Hotels all around the world and you won't find friendlier staff anywhere.
April 3, 2014