Rated 4.5 out of 5 by 486
Rated 5.0 out of 5.0 by JBou25 A pleasant surprisse
I expected to arrive here and be 'processed' however that prediction was blown out of the water. The pre arrival customer service was outstanding. We received a very friendly welcome from Andy, who also took some time the next day to enquire after the event that we were attending. All of the staff that we encountered were friendly and courteous. I would highly recommend this hotel.
November 22, 2015
Rated 5.0 out of 5.0 by CaptMagenta Always Good. Great Beds!
Always stay at this Holiday Inn Express when I visit Dudley 2-3 times a year. I have been staying here for about 10 years. The rooms are very clean and comfortable. I mattresses are superb, I always mean to check where they get their mattresses as I always have a great nights sleep. The cooked breakfast has improved over the years and is included in the room rate. I have always found the staff to be pleasant friendly and efficient. I would recommend this hotel for business or pleasure.
November 19, 2015
Rated 5.0 out of 5.0 by Bennettmum Excellent
Another good stay at this hotel, excellent value and very comfortable made even better by Andy at reception. Andy was extremely helpful, welcoming and friendly and made sure we all had what we needed for our stay. Only one thing we would have all liked at breakfast would be bacon to go with the sausage, egg and beans. Definitely recommend and will return again!!! Thank you
November 19, 2015
Rated 3.0 out of 5.0 by Taylor66 One night stay
The Staff in this hotel are superb, but they are hampered by too small a breakfast area for the number of rooms. We stayed one Saturday night. The bed was very hard with a significant roll together so you felt that you were sleeping on a slope, but with one night stay there is little that could be done about that.
Breakfast on the Sunday morning was packed, we tried twice before we could reasonably get in. The staff were brilliant but there just wasn't enough room or amenities for the number of people. I don't know how the cope on a work day with everyone needing breakfast around the same time.
November 18, 2015
Rated 5.0 out of 5.0 by BarbaraT Friendly staff!
We were greeted by very friendly and helpful staff. Everything in our room was good (except that the wifi was a bit patchy). Breakfast was more than adequate. All in all a good experience.
November 17, 2015
Rated 5.0 out of 5.0 by Paul6788 Another Good Stay
Use this hotel when visiting family in Birmingham. Would thoroughly recommend.
November 12, 2015
Rated 5.0 out of 5.0 by Brutus R comfotable room and bed
Excellent helpful staff. easy access from mororway
November 11, 2015
Rated 5.0 out of 5.0 by specoid Great hotel
Highly recommended hotel. Staff are helpful, rooms clean and comfortable.
November 9, 2015