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Rated 4.5 out of 5 by 228 reviewers.
Rated 5.0 out of 5.0 by great service First impression of the hotel was very good.Parking is excellent for disabled guests. Booking in was a breeze and staff were very pleasant.Room was very good and disabled facilities also..Very quiet at night. Restaurant was warm and welcoming as was the young bar man. Food was very good and prompt. Breakfast was first rate. Extremely impressed with the set up as it was first time we had stayed. October 4, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We stayed one night on our way to the south of England. The room and breakfast area were clean and bright, the staff were courteous and friendly. A good start to our holiday! October 4, 2014
Rated 5.0 out of 5.0 by great service excellet breakfast. enjoyable stay. good secure car parking Enjoyed our stay in excellent facility. only one slight problem, some of the guest arriving late were very noisy in the entrance to the rooms. Not the fault of the staff but the lack of consideration from arriving guest. Signage to this effect may help solve the problem. October 2, 2014
Rated 4.0 out of 5.0 by Absolute bargain for family stays Great location, friendly staff. When booked in advance, and a competitive rate secured, its a bargain for a family stay. September 29, 2014
Rated 4.0 out of 5.0 by Excellent value for money We chose this hotel for it's location, but found the hotel with good parking facilities, a friendly welcome and good facilities in the hotel. A definite re-visit when we go back to Birmingham. September 25, 2014
Rated 5.0 out of 5.0 by attentive staff felt welcome at check in and during my stay staff were very attentive and curtious September 22, 2014
Rated 5.0 out of 5.0 by nice place enjoyed my stay, no problems, would use again if in the area. September 18, 2014
Rated 5.0 out of 5.0 by excellent staff The staff at this hotel are the best I have experienced and I have plenty of experience! Nothing is too much trouble, they always have a smile and are knowledgeable about their hotel and others in the group. Amy is my 'go to' person - what a star. September 16, 2014
Rated 3.0 out of 5.0 by Poor breakfast experience Long wait for breakfast, no bacon, scrambled eggs and forks kept running out. The only socket in the room was out of reach of mirror and bedside cabinet. Air conditioning unit kept being switched on by staff making the room cold, so had to turn it off. Pillows could be improved. September 15, 2014
Rated 5.0 out of 5.0 by One night in Oldbury Arrived, tired and irritable, via the the UK combined car park system or Motorways, as they are often known ! Made welcome by staff who calmed and cosseted then forwarded to SLEEP in a comfortable bed. September 13, 2014
Rated 5.0 out of 5.0 by Friendly and welcoming hotel We stayed in this hotel using loyalty points as it was very good value . We used the hotel for an overnight stay on our journey to North Wales from Kent as it was well located. The room was clean and in good condition. The bed was fine for the night but upgrading the mattress would have made it prefect as our one was a little on the flimsy side. Breakfast was good quality and the addition of some hot items to the usual 'buffet' selection in all these hotels is a nice extra. The self service and restaurant areas were spotlessly clean. Although this was the usual 'tried and trusted ' Holiday Inn Express formula, our stay was really made by the staff who were very friendly and helpful. We have stayed in many of these hotels and this was one of the best., We would certainly use it again when next in the area and in fact did on our way back at the end of our holiday. September 13, 2014
Rated 5.0 out of 5.0 Great Weekend Break We chose this hotel as it was convenient for a creation Conference we were attending in West Bromwich. It proved to be an excellent choice of venue and we highly recommend it. The only minor let down was the slow breakfast service which did not keep up with the number of guests at the hotel one morning. September 11, 2014
Rated 5.0 out of 5.0 by Great hotel Really nice hotel, well located for where we wanted to go, friendly staff and clean throughout September 11, 2014
Rated 4.0 out of 5.0 Great staff As always, staff very friendly and cheerful. Breakfast is borning for non-full English eaters. Could have better variety of fruit / mixed berries. Bed was made up with single sheet on double bed whihc was irritating and meant matress was exposed and sheet wrinkly. Not the end of the world so reported only on check out to which i received an apology from the very professional, helpful and customer focussed male receptionist. That said, still had fantastic night's sleep! September 8, 2014
Rated 4.0 out of 5.0 by a cold weekend We have stayed a number of times at this same address but this stay was spoiled by the cold temperature of the bedroom as well as the noise of machinery switching on and off all night. We have been put off booking our next stay in Birmingham as we have made a habit of doing previously September 5, 2014
Rated 5.0 out of 5.0 by Excellent service, quality and value Excellent value for money, clean well furnished accommodation, helpful and thoughtful staff, convenient location for the midlands. September 4, 2014
Rated 4.0 out of 5.0 by Comfy Bed I don't always get on with the beds or pillows at hotels. Not the case at Oldbury Holiday Inn Express. Always get a good night of sleep. Love the pillows. September 1, 2014
Rated 4.0 out of 5.0 by Another good experience of the IHG brand! Hotel upholds to the IHG brand name and it was as I expected. Great service for the 'Express' brand. Room is the standard IHG - clean, decent sized bedrooms, clean toilets, and a good shower. I requested extra pillows/duvets etc and this was brought up with a minute or so, which was brilliant. Breakfast was good with lots of top-ups and despite it being the bank holiday weekend (thus very busy) there was still plent of food left even though I went to breakfast very late. Overall - great stay! September 1, 2014
Rated 5.0 out of 5.0 Great choice for breakfast,clean,comfortable double bed. Great all round except for the sofa bed my son found it very uncomfortable as you could feel the springs August 29, 2014
Rated 4.0 out of 5.0 by Comfortable stay Fire alarm went of, but was soon stopped, noise leves a lot higher this time late at night. August 28, 2014
Rated 4.0 out of 5.0 by Very good value We arrived for a 3 night stay and the receptionist greeted us promptly & was very polite & friendly. After a quick registration we were given our key. Tea & coffee was available in our room & we were advised to help ourselves to more, if required, from reception. The room was spotlessly clean & adequate for the 4 of us (2 adults & 2 children). The children were on a double sofa bed. The room was a little dated & the beds need updating, as even the children complained that the bed was not very comfortable, but as it was only for 3 nights, they were adequate. The next morning we were pleasantly surprised at the range on offer for the free breakfast, everything was piping hot, or well chilled depending on your selection. I can heartily recommend the freshly baked croissants, most of the time still warm from the oven. Staff were constantly filling up the breakfast items & clearing the tables. One young lady, Amy, was very pleasant & friendly, checking we had all we needed. Overall I would recommend this hotel for a short stay to visit local attractions, the cost was very reasonable and with the free breakfast it was even more economical. The only reason I took off a star was for the beds, if they were upgraded I would have no hesitation in giving this hotel 5 stars. August 26, 2014
Rated 5.0 out of 5.0 by my stay i always stay at this hotel, at least 3-4 times every year. all i can say about the hotel and the staff is that they are amazing August 20, 2014
Rated 4.0 out of 5.0 by Good and helpful staff Good experience once again in comfortable surroundings August 17, 2014
Rated 5.0 out of 5.0 by Excellent service and comfortable room Would definitely recommend. Great stopover point for travelling to West Country, would use again on a city break to Birmingham. Staff friendly and helpful. Rooms clean and tidy, all you can ask for really. August 17, 2014
Rated 5.0 out of 5.0 by Nice Hotel Nice room,Very nice and clean bathroom,Very comfortable bed.Friendly staff,Easy parking. August 15, 2014
Rated 5.0 out of 5.0 by Perfect stay, would return An excellent hotel with great facilities. Free wifi and delightful breakfast. Rooms clean and sufficient and value for money is unquestionable. August 14, 2014
Rated 5.0 out of 5.0 by Fabulous staff! The staff were extremely helpful. We were unfamiliar with the area and did not have a vehicle. They were able to direct us to public transit and explain what to expect. They told us about the 4 pounds/day bus ticket, which we would never have known about otherwise. In the restaurant, the server saw that I was chilly and offered to turn down the air conditioner. The food for breakfast and dinner was very appealing. The room was very nice and the bathroom and bedding were above average. We really enjoyed our stay at this Hotel. August 10, 2014
Rated 4.0 out of 5.0 by Definitely stay again. Great staff and nice rooms. Price was good too. We needed a hotel to stay in as we were invited to a friends 40th surprise birthday. We've stayed in other hotels local to this one, but they have never really made us feel comfortable, so we thought we'd give this one a try. It was by far the best of all the local hotels we've stayed in. Staff were nice. Room was more than adequate. It was a pleasant stay and would stay here again rather than try another hotel. Highly recommended. August 8, 2014
Rated 5.0 out of 5.0 by Great service Had a great stay. The staff were very helpful and friendly. Check in was quick and easy. The air conditioning was not working in our room so after contacting reception, we were promptly moved to another guest room and offered a free drink from the bar. Breakfast was great as usual, excellent selection and food area was kept well stocked and tidy. Very good customer service. August 3, 2014
Rated 5.0 out of 5.0 by Can't recommend enough, such great staff I have to admit I was expecting a fairly basic 'no frills' service due to the price and type of hotel. I was so pleasantly surprised by how friendly and helpful the staff were on all 3 of the nights that I stayed there. I was travelling solo with my 4 children (all under 6) and for the first time including a hotel stay and was a bit nervous about how I would manage it. However every single member of staff I met was so friendly and offered me assistance with my luggage, delivery of food and drink to the room to save me having to leave the boys unattended and always arrived with a high chair at breakfast before I'd finished sitting everyone down. The room was very clean and perfectly adequate for the 3 nights we stayed. There was a nice selection at breakfast and the self service area was kept immaculate and well stocked. Can't thank the staff enough and thoroughly recommend the hotel to families. The motorway is minutes away but no noise can be heard. July 31, 2014
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