Rated 3.9 out of 5 by 293
Rated 5.0 out of 5.0 by Cecilia54 Overall experience
Hotel and room were both excellent and comfortable with excellent amenities. Staff were all very pleasant and helpful at all times. We had a fantastic stay. The only criticism I would have was that the service in the restaurant was slow.
April 17, 2014
Rated 5.0 out of 5.0 by Raymondo10 Restaurant food and service were excellent.
Really good choice and quality of food in the restaurant. And excellent service.
April 7, 2014
Rated 1.0 out of 5.0 by MarkM29 This hotel must get a lot of Non-payers!
Hotel was OK it was the staff that were the problem, the only thing they were interested in was ensuring everything was paid for at the moment you ordered - customer care was not an issue, making you feel comfotable and welcome was not in the equation. You had to ensure you had signed before you had ordered at the bar or in the restaurant. It was so evident it made you feel very uncomfortable! Obviously they get a lot of customers leave without paying???? As a business traveller and club member I will not be staying there again.
April 7, 2014
Rated 5.0 out of 5.0 by Ginty Great room and excellent service
Stayed for business - arrived late in evening allocated a great room with prompt and efficient check in. Good service in the restaurant. Friendly staff who helped to make the best of a challenging day.
April 6, 2014
Rated 3.0 out of 5.0 by ian 8469 in booking
When I went to book in no record of me wanting a room had to pay again, could you confirm all my information
April 5, 2014
Rated 4.0 out of 5.0 by beanscol Visit
After the usual struggle with the M6 it was pleasing to actually arrive. The staff were the friendliest I have seen in a hotel for a long while, very chatty and pleasant. A good bar area, and a large room. Walking down the corridor you could sense the age and era the hotel was built... but it ticked the key boxes for me, quiet, clean, could relax and great staff.
April 1, 2014
Rated 3.0 out of 5.0 by Chas & M Comparison to Holiday Inn Standards
Regret to report that Walsall Holiday Inn falls very short of standards experienced at other Holiday Inns.
We had to wait an hour to be served a Dinner that was only warm and almost inedible. We were offered a replacement meal but declined as we had waited an hour and were now too tired to wait any longer.
Whilst the waiting staff appeared concerned, they did not display any urgency in rectifying this failure and we considered their overall service to be poor. The sweet was served without the means to eat it, and when this was offered it was handled by staff member in offhand manner
The lights illuminating the bathroom mirrors in our bedroom did not function, the quilt was sub standard compared to others we have stayed in. As we use Holiday Inns on a regular basis - up to 2-3 times monthly for business meetings we feel able to say that Walsall is not the regular standard we have come to expect.
March 29, 2014
Rated 1.0 out of 5.0 by Mia1980 worst hotel ever
tv wasnt working, couldnt open safe, bed was full of broken lumps tried to get more duvets twice but to be told wait untill 11.30pm/ midnight, got some duvets but the next day the cleaner took them all away so have to ask again, run out of toilet rolls and staff told that one left awaiting for delivery, jacuzzi was broken.
complained but the company did not get back to us.
Worst ever hotel we ever stayed in. holiday for new year was ruined
March 25, 2014
Rated 4.0 out of 5.0 by Gareth of Hertford Well located hotel, friendly helpful staff, good value.
Although I only stayed for one night recently the staff treated me like a regular. They were very helpful and friendly and based on this and the fact that the hotel is well located and reasonably priced, I would definitely recommend.
March 25, 2014
Rated 3.0 out of 5.0 by RebP Do not use a sofa bed !
In general, a good hotel with lovely staff.
But, unfortunately, we have had a couple of bad experiences recently.
On both occasions, our poor daughter had to endure a night on the sofa bed which was so uncomfortable that she had back ache the next day. The mattress was so thin and bent that it dipped in the middle. The staff were very apologetic and offered her another quilt to use as a mattress, but this did not stop the bed dipping in the middle.
Also, a few other niggles in the the room.....no shower soap, tv not working, no 3rd mug, filthy brown drip mark on wall, and, most disgusting clumps of mould growing on the window handle. Obviously, housekeeping have not been paying much attention recently.
Other than that, generally this is a nice place, with lovely friendly staff. Will have to reconsider If I book there again or go across the motor way to the newer Holiday Inn Express.
March 25, 2014
Rated 4.0 out of 5.0 by Jacks8 Lovely room, would recommend.
Lovely spacious room, comfortable bed although could of done with a couple more pillows (think available from reception). Would definitely stay here again. The only negatives were when you check in the staff could give guests more information on where and how to use the leisure facilities and when you book a room for two adults I would expect a dressing gown and slippers for each adult not just 1 set and the complimentary chocolate was nice but again only one!! Overall, I enjoyed my stay here and will be back again.
March 19, 2014
Rated 3.0 out of 5.0 by Wolf Moo Social Night
The room was fine, however there were a lot a children staying at the side and above our room, noisy footsteps etc.
I would recommend that all parties with children are grouped together whenever possible and allow adults to have the quieter section (or not if partying) of the hotel.
March 18, 2014
Rated 5.0 out of 5.0 by Sven Great Place
Although next to the M6, a great place to relax with
very modern designed rooms and bathrooms.
Good Restaurant and friendly staff - got upgrade to Executive Room, which are spacous and have a nice sitting area.
March 13, 2014
Rated 4.0 out of 5.0 by Ragamuffin Very helpful staff
Staff went out of their way to help us on arrival and at all times during our stay. Thank you
March 12, 2014
Rated 5.0 out of 5.0 by The Williams61 Friendly Professional Staff
We have stay at quite a few hotels across the UK. This one was memorable because of the friendly staff. We would definitely come again and recommend to others. Thank you.
March 8, 2014
Rated 4.0 out of 5.0 by macg Holiday Inn
Second stay in recent months. Room was in better condition than last time and my comment about the pool being a bit chilly seems to have been acted upon. Great value for money.
March 8, 2014
Rated 5.0 out of 5.0 by norma2 great hotel
all staff very friendly and helpful
and just an over all great hotel
March 8, 2014
Rated 3.0 out of 5.0 by Customer107 Rooms and value great breakfast service poor
The hotel was great, rooms comfortable and clean, reception staff helpful ad great value.
However the service received in the morning by the breakfast supervisor was poor. I have never been refused access to the breakfast room. While I understand there had been a large part in before us we stated that we were happy to have a table that had not been cleaned as we had to be at a competition shortly and didn't have time to wait. We were told to sit and wait while table la were cleaned and refused entry. After 10 minuets we spoke to reception as we really needed to leave who kindly went and made a request. We still had to wait we then approached the breakfast desk again where we were eventully allowed in, however the supervisor decided to argue with us rather than apoligise for any inconvenience caused. We were not even offered tea or coffee.
It's a shame as otherwise a credit to the holiday inn
March 3, 2014
Rated 5.0 out of 5.0 by Welldel Brilliant stay, will definitely stay again
Was amazed on arrival to have been upgraded to an Exec room. An amazing hotel, excellent facilities, first class service and very helpful staff. The standard of the menu and the quality of the meal were both absolutely brilliant. Only sorry I didn't get the chance to use the pool. Hopefully next time.
March 1, 2014
Rated 5.0 out of 5.0 by lufc246 Very relaxing stay
Everything was just great, from the room to the restaurant and bar. Superb staff with a great relaxed atmosphere.
Will certainly be staying here again.
February 27, 2014
Rated 5.0 out of 5.0 by Gary1610 Valentines Weekend
We stayed for a Valentines Weekend using Priority Club Points and had a fantastic time. Great location just off the M6, but no noise intrusion at all. The welcome is always very friendly and it disappoint this time around. We were recognised as Priority Club Members on arrival and whilst no upgrade was given to an Executive Room, the room we were allocated was extremely well appointed.
We had the Valentines Dinner option in the Restaurant, served by Charlotte, who was an absolutely fantastic hostess. The food was faultless, one of the best meals in a Holiday Inn for some time! Breakfast was also really good, although a bit hectic as the Hotel was clearly very busy that weekend.
Disabled parking was directly outside the door of the hotel which really helped, although we could only see two spaces which was a bit limiting.
The room was warm, comfortable, large and very quiet, we both had great nights sleep.....well when we got to sleep....after all it was Valentines!!!!!!
We have used this Hotel several times since it became a Holiday Inn and can't fault it! Its our Hotel of choice if we want to be just outside of Birmingham. We highly recommend.
February 26, 2014
Rated 5.0 out of 5.0 by Lauralollypop Executive room great for babies
We stayed at the hotel with our 10 month old baby and find it difficult to sleep with her in same room! The executive room had a lounge so we could put the travel cot (which the hotel provided) in the lounge, and we could still enjoy the evening with our baby sleeping just down the corridor. Excellent value too.
February 26, 2014
Rated 3.0 out of 5.0 by travandchar Could be better
We stayed for two nights as part of a large group. One of our group had constant problems with being charged for things that they never had, the staff sorted it but it tainted the weekend. We had an itemised bill but it lacked detail and for two evening meals with drinks came to £230 for two adults and one child!
The meals were from the lounge menu and were nice, I can only assume that the drinks were really expensive and will have to look at my receipts. We will certainly be more aware when purchasing drinks in the future.
Another member of our party was charged for breakfast even though we'd all booked through the same website and another party member was charged service on everything they ordered from the bar! Again, this was sorted by the staff.
February 24, 2014
Rated 5.0 out of 5.0 by Byford McCudden VC Nice Birmingham Option
I use this hotel instead of the ones in the City, I find the restaurant in this hotel very good and always eat in, the staff are friendly and helpful. The last room I had was looking a bit tired but that is been very critical.The only down side is the check in, check out area, it is relatively small so expect to wait. When they are really busy they put a quick check in table to one side for Gold and Platinum members.
February 24, 2014
Rated 2.0 out of 5.0 by AshFamilySouthCoast Family room not suitable for families
Booked a family room for two adults and two twelve year old children. Arrived to find a double bed and a double sofa bed. The children were not happy about being expected to sleep on a sofa bed together, and when they saw how thin the mattress was and the fact you could feel the bars through it, decided to sleep on the floor.
Informed the staff who said they could do nothing about it as all the sofa beds were like this.
Only booked in as they had a swimming pool, will be using Premier next time as always have a good sleep there.
February 21, 2014
Rated 4.0 out of 5.0 by PaulN38 1 Dad + 2 kids (9 & 5) for 2 nights
We had a great time here. The exec room was perfect with the kids - they had their own tv and sofa bed! The swimming pool was more than adequate and something else to do. Breakfast was excellent! A short run into Birmingham and close to the M6 for getting back home.
February 18, 2014
Rated 3.0 out of 5.0 by trev1995 Poor attitude
Called reception to ask about speed of internet . Had to call 5 times as nobody was answering. When I eventually got through I was told that the speed is 'very slow' and the hotel was in the process of upgrading to fibre optic and in the meantime there was nothing else that could be done. The attitude of the male staff member was very dismissive. I won't be staying there again.
February 15, 2014
Rated 5.0 out of 5.0 by PSRuncorn Clean, Comfortable Rooms and Great Service
Booked 2 separate rooms in January 2014 and found both to be very comfortable, and clean. All staff were extremely friendly and helpful and the Gym facilities were a great start to the day followed by a full breakfast selection before setting off to spend time with family.
February 12, 2014
Rated 4.0 out of 5.0 by Jean 44 Nice room - executive / with lounge
Enjoyed the stay , nice room
However the room heating system blew out constant cold air,
I had to report 3times before it was relsolved, by the way of a portable heater instead.
There was only one bath robe and one pair slippers ( and two persons staying )
February 12, 2014
Rated 5.0 out of 5.0 by Saz1980 Attention to detail only downfall
Excellent stay and very clean room and facilities were great. The only negative I have is that the room was booked under miss yet on the TV my welcoming was mr. Minor to others but it's the attention to detail and the simple things that matter to me.
February 12, 2014