Rated 4.5 out of 5 by 150
Rated 5.0 out of 5.0 by Ebele-6 Better than expected!
I booked this hotel as part of a deal which included entry fees to Cadbury World or Warwick Castle. I work with the Civil Service and was intending to get a discount on entries to these attractions, however having spoken to the Receptionist when I rang to book, he offered to book these tickets as well and they worked out cheaper (albeit only by 25p!) than the Civil Service discount. I was a bit worried about what I would find when I got to the hotel and was pleasantly surprised. It was nice to have parking in a secure car park by the hotel and I did not mind paying the extra £5 per night for the peace of mind this afforded me. My 8 year old son and I stayed in a twin room which was beautifully decorated and very clean. The shower cubicle was large enough to have 3 people in it and was spotless as was the rest of the room. There was air conditioning in the room which was easily controlled. Only downside in the room was that the TV crackled when in standby mode. It was good to have free Wifi which you connected to without the need to ask for a password. Beds were comfortable although I did wonder why the beds were not remade after our first night even though the rest of the room had been cleaned. It would have been nice to have a mini fridge as I had in the last Holiday Inn Express I stayed in near Reading which also had a swimming pool nevertheless this wasn't a deal breaker. Staff were very professional, breakfast was good though limited, it was plentiful, fresh and warm. Serving staff were very efficient and cleared tables pretty quickly. The only downside was that they didn't tend to smile when speaking to guests, that would have been a nice touch. Evening menu is very limited but the hotel encourages you to order in Takeaways and will provide crockery which you can take up to your room yourself with trays provided. They do not provide room service. My only major concern was the ease with which my room pass was replaced when I misplaced mine. I was concerned that I would have to pay for a replacement but was happily given another and told that if I found the other which I thought I had locked in the room, it would still work! I wondered if that meant someone picking it up off the street could have let themselves in to the lift area and to the room. The only saving grace was that the room number is not on the pass and I would like to think Receptionist happily gave me another only because she recognised me as a guest. I fancied an Italian meal and the Receptionist recommended Pavarotti's, a 5 minute drive away, which was lovely, you had authentic Italian food and it was family friendly. All in all, hotel was good value for money, would stay there again.
August 19, 2014
Rated 5.0 out of 5.0 by Nikk1182014 Birmingham South A45
I've stayed here about 12 times now in the past 6 weeks & each stay is a total pleasure. The service at this hotel is well above 100% & I'd recommend this hotel to everyone.
August 19, 2014
Rated 4.0 out of 5.0 by MBPCM COLD FOOD
IT IS A GREAT SHAME THAT THE CHEF COOKS A MEAL THAT LOOKS GREAT ON THE PLATE BUT ARRIVES AT THE TABLE COLD. NO REAL APOLOGY JUST "IT'S NOT MY FAULT" FROM THE SERVER. I WOULD HAVE HAPPILY WAITED FOR A FRESH HOT MEAL BUT WALKED TWO DOORS DOWN THE ROAD AND PICKED UP A DELICIOUS FRESHLY COOKED TAKE AWAY PIZZA.
August 18, 2014
Rated 5.0 out of 5.0 by sanj68 Amazing Hotel !!!!
We stayed in this hotel for 3 nights visiting Cadbury World, West Midlands Safari Park and Warwick Castle and I must say the whole family was really impressed by the staff including James, Kate and the rest of the team who made our stay very comfortable.
The Hotel room was much better then we had expected and the rooms were very comfortable, clean and well laid out.
We will definitely be coming to this Hotel again for future visits and if anyone is looking for a great location to visit the attractions in the Midlands I would suggest try this Hotel.
Well done to all the team !!!!!
August 17, 2014
Rated 4.0 out of 5.0 by mpd900 Watch out for the noisy air conditioned room 512
I have stayed at this hotel several times and it is modern, clean and the staff are great. However you need to watch out for the room which is below the main air conditioning 512 as the vibration occasionally kicks in and could disturb your sleep. I was fortunate as I noticed the noise as soon as I got to the room so they switched me to the disabled room across the hall. This disabled room has a TV that needs tunuing in to all the channels, perhaps people with disabilities only watch bbc tv!!
Still the hotel is my choice when staying in Birmingham as it has great staff, good access, great parking and a nice indian restaurant within 30 yards.
I have only discovered the issues above due to the numerous times I have and will continue to book this hotel.
August 17, 2014
Rated 5.0 out of 5.0 by Cherry1234567 Enjoyable stay
Very pleasant stay at hotel. I was very surprised that the hotel was older than it look. Staff were very friendly and the hotel was quite despite being on a main road.
Would definitely consider staying in this hotel again.
August 14, 2014
Rated 5.0 out of 5.0 by 1coach2020 excellent value
We spent 13 days traveling through Paris, all of England and then over to Ireland. This hotel was the best one we stayed in and the price was also the best. The best croissants and chocolate pains where served here and trust me we had tried several other places! The bathrooms were like new. My only question would be, why are there no washclothes? Had a throw-away type in Paris and then none for the rest of the trip. Must be just an American thing??
August 10, 2014
Rated 5.0 out of 5.0 by jandnan Very pleased.
We booked the room in May and when i rang to confirm it a few days before arrival was told that the booking had been cancelled! by whom I do not know - anyhow I was able to re-book (luckily as train tickets were already booked). So was very pleasantly suprised to see it was a very nice place to stay - very clean and staff were most helpful. I would have liked bacon with my breakfast but thats personal choice plenty of scrambled eggs, beans sausages(very bland tasting) cereals and fruit - so no one went hungry. Very enjoyable stay and well worth the money.
August 9, 2014
Rated 5.0 out of 5.0 by Kellycool82 Drayton Manor Weekend Family of three
Excellent overall service. Made to feel, welcome, comfortable and had an enjoyable stay for our three year old's birthday. Highly recommend and would stay again.
One staff member was embarrassed by a manager in front of customers, which I did not agree with, however my partner helped to resolve the simple issue.
August 7, 2014
Rated 4.0 out of 5.0 by iffybee Very nice hotel
Hotel was very nice compared to other holiday inn expresses. Mathew at front desk provided fantastic customer service. Only thing I would fault was the poor selection of breakfast and the tables not bring clean.
August 3, 2014
Rated 4.0 out of 5.0 by snoopyandspike Great budget choice
Don't normally use budget hotels but was with grandchildren and this was a great choice. Very impressed with cleanliness and service. Would recommend without a doubt.
July 29, 2014
Rated 4.0 out of 5.0 by Mr. W Our trip to Birmingham
Our family of four thoroughly enjoyed a short break in Birmingham, centred around a visit to Cadbury's World.
We chose to stay at the Holiday Inn Express, Birmingham South, due to its close proximity to the attraction and its easy access via the motorway network as we travelled from the South of England.
The hotel turned out to be a great place for us to base ourselves.
Everything exceeded our expectations, except for a couple of less than good meals at dinner and a very uncomfortable sofa-bed in our Family room.
However the staff were superb and when one of our children accidentally spilt their glass of orange juice from the bar, it was quickly cleaned up and replaced with no fuss and a big smile .... we really liked and appreciated that.
July 24, 2014
Rated 5.0 out of 5.0 by Sherbert12 Comfy and clean
Would book again to stay...lovely room bed was comfy
July 23, 2014
Rated 5.0 out of 5.0 by Roshaz Good service, comfy bed
Stayed with my mum and daughter for a birthday treat before visiting Cadbury World the next day. Arrived later than intended due to traffic but receptionist efficient and helpful. Room easy to find and very clean. Beds comfy with ample pillows and nice towels for us all. Breakfast lovely, plenty to choose from hot and cold choices - toaster worked well! Recommend this hotel.
July 23, 2014
Rated 5.0 out of 5.0 by lou222 comfortable bed .,clean room plesant staff
the hotel was very good ,very clean,staff excellent and helpful ,would recommend hotel
July 17, 2014
Rated 5.0 out of 5.0 by Marcus1963 Lovely stay
My wife and I stayed for 1 night whilst visiting family. I was most pleasantly surprised by the quality of the room, the service from the hotel staff and the value for money. I was impressed by the buffet style breakfast which included warm breads and a hot option. It was absolutely perfect. I cannot commend the staff highly enough, lovely, friendly and attentive people who made our stay an absolute pleasure.
July 17, 2014
Rated 5.0 out of 5.0 by Mike3470 Great Friendly Service at this Hotel
We enjoyed our stay.The food was great and the service unbeatable.We especially commend Matthew on reception for outstanding friendlliness and most efficient service. We will be back
July 17, 2014
Rated 5.0 out of 5.0 by NMC123 One Night Stopover
Stayed 1 night on route south. Possibly the best Holiday Inn Express I have ever stayed in. Will definately use again.
July 11, 2014
Rated 3.0 out of 5.0 by Tell. Clean room and very nice Duty Manager.
Room very clean and nice. Room was noisey due to people in the next room, and the pillows were a little on the hard side.
Hair dryer not working and no replacement could not be found.
July 8, 2014
Rated 5.0 out of 5.0 by Mercmike international visitor
My wife & I have stayed at this hotel in the past , I think that say's it all
July 2, 2014
Rated 5.0 out of 5.0 by Rodman cleanliness and great service
Good staff, ready to help .Yhe only problem is not a fridge or machine for coold beverage
June 28, 2014
Rated 4.0 out of 5.0 by Adrian147 A good base in this area
I booked this hotel because it was within walking distance of the company I was visiting.
The room was clean and modern looking and had everything on hand.
The free WiFi was easy to connect to; it was a bit slow, sufficient for e-mail, but marginal for skype calls.
The staff were excellent, but they were very busy at peak check in / check out times.
The included breakfast was good with a limited range of cooked and good range of cold options.
The local area is what you would expect, and there were several options for evening meals nearby.
June 24, 2014
Rated 1.0 out of 5.0 by Garageman001 business trip.
The room at the front of the hotel are really noisy with the windows open. The food is not very good. It appeared to be microwaved and the Apple Crumble was still frozen in the middle. Lovely bathrooms though.
June 20, 2014
Rated 5.0 out of 5.0 by The Salts Brilliant staff
We so enjoyed our stay, the staff couldn't do enough to help & we're so friendly.
The room was spotless & the bathroom looked brand-new.
We loved that you made it easy & welcoming for families by allowing take always, even supplying cutlery, plates & condiments.
Thank you for a great experience, we'll definitely stay at Holiday Inn Express again!
June 18, 2014
Rated 5.0 out of 5.0 by TJBe Great value for money
From check in to check out staff were excellent - friendly and helpful. Rooms clean, comfortable and quiet. Overall excellent value for money in a good location for both airport and city.
June 11, 2014
Rated 4.0 out of 5.0 by SteamageDave66 comfortable hotel near to amenaties
Hotel was clean and comfortable but I found the meal menu lacking and the breakfast very good but not much choice. Overall I enjoyed my stay.
June 10, 2014
Rated 5.0 out of 5.0 by LArryCurlyMo Clean and comfortable
Convenient, ample parking, easy access and reasonably priced room.
June 9, 2014
Rated 4.0 out of 5.0 by mpd900 Excellent value for money
Modern new hotel very clean with all the amenities required for a comfortable stay, shower was good and room well appointed.. Staff were great. The menu for the restaurant was too limited but food was fine, there's a good indian restaurant within 40 yards of the hotel and this was superb and reasonably priced. I will definitely stay here again.
May 31, 2014
Rated 5.0 out of 5.0 by Penton A warm welcome and excellent facilities
I thoroughly enjoyed my stay at this hotel where I was welcomed warmly and checked-in quickly which was appreciated late at night. The room was beautifully appointed and decorated, the bed was huge and very comfortable, the shower was large and everything was spotless. There was a really good choice of hot and cold food, yogurts, fruit juices, cereals, breads and pastries for breakfast. Some reviewers have complained that there was no bacon but the sausage, beans and scrambled eggs offered were fine and considering the price of the hotel I think it was all excellent value. I would be very happy to stay here again
May 30, 2014
Rated 5.0 out of 5.0 by Besmart1 Great value attentive service lovely room amazing shower
Great value for money lovely room. Stayed in hotels twice the price that weren't as nice
May 22, 2014