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Rated 4.4 out of 5 by 220 reviewers.
Rated 4.0 out of 5.0 by Ideal for business travellers The staff were friendly, attentive and able/willing to sort out any issues at the time and had good local knowledge. A clean, quiet and well proportioned room with plenty of electrical outlets and desk space for business work. March 3, 2015
Rated 1.0 out of 5.0 by Choose an alternative I have to say this is the worst Holiday Inn I've ever stayed in! Usually the Holiday Inn chain is my preferred choice whenever I need to book an overnight stop over, however now I will always reconsider! Booked this hotel as it was convenient from travelling down from Manchester before a flight and Birmingham International airport. Upon arrival we could of enter the car park and when we did manage to do so, there were no free parking spaces (then followed the trauma of not being able to exit to find an alternative!). Finally in and given a key to our room, my boyfriend and I were presented with a twin room with a fixed bedside table in between the beds, with no way of pushing these together. Certainly not ideal, and immediately wished I'd booked an alternative hotel in the area for the money we paid to stay over. Finally, the air conditioning remained on all night long and we were unable to turn this off or up, both of us suffered a sleepless night and an awful flight the next morning... Great start to the holiday. Never again. March 2, 2015
Rated 5.0 out of 5.0 by Great staff - excellent location Staff very helpful and courteous. Always happy to help and very attentive. Breakfast was excellent and the use of the hotel was great - there were no other guests so it was very quiet. One let down was that the burger was overcooked and was quite dry but a minor niggle for an overall excellent hotel March 2, 2015
Rated 2.0 out of 5.0 by Very Uncomfortable Bed and Freezing Room Will not be staying here again, for sure. Freezing room Uncomfortable bed February 27, 2015
Rated 5.0 out of 5.0 by Great hotel -15 minutes to Birmingham airport Hotel was clean and friendly. Reception staff were helpful and recommended a nearby restaurant. I would definitely stay at this hotel again. February 27, 2015
Rated 3.0 out of 5.0 by Poor customer service, good rooms Poor customer service skills shown by the staff working here on the front desk especially the management. Definitely need to be trained or attend customer service courses or whatever it takes to bring them up to standard. Their lack of customer service skills was embarrassing compared to other budget hotels we have stayed in. The manager was the worst out of all of them and you felt like a child being told off when she was speaking to you! Before I booked this hotel, I was given the option on the booking form to state any preferences I had. As it's located on a busy dual carriageway the noise from the traffic is constant so I requested a room on the top floor. I also requested an adjoining room (not an additional room). It clearly stated in the booking form that there is no additional charge for an adjoining room. When I arrived at the hotel for check in, the manager was very rude and short. Instead of the 'Welcome to Holiday Inn' I expected I got 'no your wrong, your wrong, your wrong' when I mentioned the preferences I had stated on the web form to her. Talk about 'the customer is always right'! At checkout time, the other lady at the desk forgot to ask me for my room card during check out! When I got to the car park I realised it was still in my pocket and then I had to go back and give it to the reception staff myself! I really don't think anyone would have noticed they were missing a room card until a few days later when someone else was to use the room! Not impressed! On a positive note, the rooms were clean and had all the facilities we needed. Breakfast was very standard but ok. I won't be recommending this particular hotel to anyone. February 27, 2015
Rated 5.0 out of 5.0 by Great Value Rooms excellent staff friendly and efficient avery nice place to stay for either business or pleasure February 27, 2015
Rated 5.0 out of 5.0 by Amazing value for money Great value for money. Super clean and quiet, very spacious. Just what we needed. Much better than some of the standard Holiday Inns we have stayed in over the years. The double bed is an American style double - massive. And so comfortable. February 24, 2015
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