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Rated 4.5 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Great hotel Great place to stay. Some staff can be a little aloof- majority are great. Comfy and clean- fabulous shower rooms. Only negative was the constant background drone of the fans. November 19, 2013
Rated 5.0 out of 5.0 by Very nice hotel For a HI Express, this hotel is very comfortable with excellent customer service. Rooms are recently refurbished with very nice décor, comfortable with nice bathroom. Evening bar service and morning bar service very good. November 17, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Very impressed with cleanliness and quality of the rooms. Huge comfy bed. Our rooms were at the front of the hotel and we were not disturbed by any traffic noise. The breakfast was more than adequate and the staff very friendly and helpful. I wouldn't necessarily agree with the cost of the taxi fares being £8for the journey between the hotel and the NEC. On arrival we were charged nearly £15 for the journey between the NEC and hotel. The next morning the receptionist ordered a taxi for us and the charge was £10 for the same (but much quicker) journey! November 15, 2013
Rated 5.0 out of 5.0 by Comfortable bed, pillow and very clean Our stay was for 2 nights, with my daughter. The bedroom had good facilities, comfortable bed, tea coffee making facilities, large bathroom. and everything was nice and clean. Good breakfast included and good location for travelling to NEC. Good local restaurants. Excellent value for money. November 13, 2013
Rated 5.0 out of 5.0 by Great End to a Great Concert A brilliant nights sleep in a super comfortable bed with a great breakfast to wake to :) November 12, 2013
Rated 5.0 out of 5.0 by Excellent value for money Booked with a group of friends for a weekend at the NEC. Pleasant check in. rooms were spotless, comfortable, quiet & had everything we needed. Fabulous shower too. Highly recommended. November 12, 2013
Rated 5.0 out of 5.0 by Stunning Short Stay Great value hotel. Practically brand new. Fabulous room, shower is stunning, squeeky clean and comfortable. Although located on main road very quiet and comfortable sleeps. A special word about your staff.....You have great people. This makes for a very friendly atmosphere. Receptionist Davina was particularly helpful. Night staff were all fantastic and the cook/kitchen team were excellent. Well done HI Birmingham. November 6, 2013
Rated 2.0 out of 5.0 by good value hotel room very nice, beds very comfortable,breakfast good only bad thing about this hotel was we had a room that overlooked main road, therefore had no sleep all night the noise from the traffic kept us awake all night . November 5, 2013
Rated 5.0 out of 5.0 by Peakyblinder The Hotel offers the normal Holiday Inn Express experience However the friendly, can't do enough to help you attitude of the staff make this hotel outstanding. If only other Express hotels could replicate this customer service. November 4, 2013
Rated 5.0 out of 5.0 by Great staff that make the stay more enjoyable A nice clean hotel with fantastic staff that are always willing to help. The hotel is new so everything has that new smell and feel. Easy access to M42 and Birmingham city centre. November 4, 2013
Rated 5.0 out of 5.0 by Stay at Birmingham A45 South Excellent value for money, hotel isclean food is ok and the staf are really friendly. November 4, 2013
Rated 5.0 out of 5.0 by Fantastic staff Always enjoy staying here as the staff treat you like a person not a room number October 26, 2013
Rated 5.0 out of 5.0 by Good Experience Arrived wit open mind and soon enjoyed th welcome, the accomodation and meal. Much better than expected. Well done October 24, 2013
Rated 5.0 out of 5.0 by Better than expected We booked to stay here as we were attending an event at the NEC for which this hotel proved very well located - 20 mins door to door. Room clean and comfortable although we didn't sleep well - not sure why perhaps the bed didn't suit us, no noise as we were located to the side of the building away from the busy road outside. Breakfast was the biggest surprise - included in the price the selection was very good - fruit, cereals, yogurt, toast, egg, sausages, preserves.......great and set us up well for our day at the exhibition. Would definitely stay here again and also recommend to anyone visiting central Birmingham or the NEC. October 21, 2013
Rated 3.0 out of 5.0 by Undesirable room temperature Generally a good priced hotel offering a relaxing stay. But recently you are unable to choose the room temperature. It's now on winter settings so if you try to cool the room down, after an hour the room thermostat decides it should be hotter and applies the heating up to 22°. I was under the impression that I should be allowed to select the temp I want and not the hotel manager. Even when I have asked I was told sorry it's due to the winter settings. I'm also glad the cooked stuff that is supposed to be breakfast is free, as you wouldn't want to pay for the yellow rubber called Egg or the congealed beans. Pretty poor as it used to be good. October 19, 2013
Rated 5.0 out of 5.0 by Excellent hotel and great service Very good service, the rooms are nice an comfortable. Highly recommended. October 13, 2013
Rated 4.0 out of 5.0 by Exellent shower I recently stayed at this holiday inn express on the 28th september 2013, I was pleasantly suprised with the size of the bedroom which included a very comfortable sofa bed, and the excellent shower in the on-suite. I found the bed uncomfortable though. The breakfast had the usual fare which tasted good. The staff were very pleasant and friendly. Had a good size lift to upstairs bedrooms. All in all a very good hotel. October 6, 2013
Rated 4.0 out of 5.0 by Clean room and window can be open for fresh air Room is clean and new. On highway A45 ,24hrs supermarket and shopping mall nearby. Carpark attach to the hotel. October 3, 2013
Rated 4.0 out of 5.0 by Pleasant and comfortable overnight stay We stayed for one night with our granddaughter to attend A Place in the Sun exhibition at the NEC so it was only 10 minutes or so away which was convenient although not the best of locations.The hotel is very modern, clean and comfortable and the service was good. £5 parking fee for secure parking was a bonus.The security in the hotel was excellent. The beds were comfortable and bathroom facilities good with plenty of hot water and a hair drier in the room. Breakfast buffet was varied and the atmosphere very relaxed. We had an evening meal at the hotel for convenience and it was quite good but we did have to wait almost an hour from ordering for it to arrive. If we were to go to Birmingham again and needed a stopover we would most certainly use this hotel again and would recommend it for short stays. October 2, 2013
Rated 5.0 out of 5.0 by Great haven in a busy City A very welcoming, clean and bright environment with secure parking in a convenient location. Room very well designed with an excellent shower and a comfortable bed and plenty of TV channels. Just the job after a busy day. Bar food available and the complimentary breakfast was most welcolme. If you want somewhere to kick off your shoes and chill after a busy day and be well positioned for Birmingham it should be a strong contender. I will use again. October 2, 2013
Rated 5.0 out of 5.0 by Lovely Hotel. Lovely comfortable room.Very clean.Friendly helpful staff.Would definately recommend to family and friends. October 1, 2013
Rated 5.0 out of 5.0 by First class in every way Excellent modern clean hotel. Ideally located on a frequent public transport route (bus 900) between airport/NEC (15mins) and city centre (10mins). Every member of staff I dealt with were approachable, polite, friendly and very helpful. Gave helpful advice and assistance. I had a wifi issue in my room on the second night and rang reception. I was put through to the night manager who had a tech expert onto me in minutes and it was sorted while I was on the phone to him. Very impressed by the promptness and efficiency of all concerned. Breakfast was more than adequate- good selection. Shower in the ensuite was A1- huge and always had hot water. VERY Impressed with this hotel and I have already recommended it to friends and family. October 1, 2013
Rated 4.0 out of 5.0 by Reasonable priced, spotlessly clean! I've stayed here twice, the staff has been pleasant and helpful. On second visit I forgot charger for phone, reception staff located a charger which did the trick! This being a fairly new hotel the facilities are top notch and spotless, I seriously can't fault them on the cleanliness of the hotel in general! I love the fact that the sheets actually smell clean! The breakfast is basic and rather disappointing! Don't expect bacon, just toast, miniature pastries, sausages, scrambled eggs, beans, cereals and some fruit! So there is still a selection of different options, but this being an "express" I can't really complain too much!!! I'd definitely return! September 25, 2013
Rated 4.0 out of 5.0 by Room clean, beds comfortable, bathroom good with plenty of room in the shower The staff were welcoming and very helpful with our queries about local places. As with all Holiday Inn Express hotels the cooked breakfast, if not in the restaurant at the beginning of the session, is not as good as it could be. Fortunately a cold breakfast is provided which we thoroughly enjoyed. Regrettably did not get to read the newspapers of our choice at breakfast as all taken on the three days. September 25, 2013
Rated 5.0 out of 5.0 by One of the better holiday inn express hotels this has to be one of the best holiday inn express hotels, bathrooms are a massive improvement on the normal ones. good location. breakfast standards are as most holiday inn express hotels so nothing to exciting but also nothing to complain about. would stay here again, also a great Indian restaurant next door September 23, 2013
Rated 5.0 out of 5.0 by Great Staff Daniel on the desk was most helpful, nothing too much trouble. For a Holiday Inn Express it is well priced, easy to get to, has parking and friendly. September 11, 2013
Rated 5.0 out of 5.0 by Great experience, at a great hotel, in a great City! I have stayed at this hotel several times now, it's a fairly new hotel, very nice, clean and modern. Large rooms, fairly sound proof (no noise from other rooms), the beds and pillows are extremely comfortable. Friendly, helpful staff with a real team spirit. The hotel is within easy access to the City Centre, the NEC, and Birmingham International Airport. September 5, 2013
Rated 5.0 out of 5.0 by Superb Fantastic hotel, the staff and breakfast were great and the room was absolutely spotless, could not ask for more. September 5, 2013
Rated 4.0 out of 5.0 by Well equipped room with large, comfortable bed Hotel was very clean & tidy. Our room was well equipped and the car park is convenient and well lit (there is a daily charge for parking). Our room looked out on the Coventry Road - this is a very busy and noisy road. The room had an air-con unit however this kept switching itself off - in view of the traffic noise from the main road we would've preferred to keep the window closed and to use the air-con unit to provide air circulation. September 4, 2013
Rated 5.0 out of 5.0 by Great hotel Lovely hotel, very friendly and professional staff, good standard of decor and amenities. Internet down on night I stayed but not a big issue for me. Only downside was cooked breakfast choices miserly for vegetarians, but what was provided was tasty. September 3, 2013
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