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Rated 4.4 out of 5 by 217 reviewers.
Rated 2.0 out of 5.0 by Very Uncomfortable Bed and Freezing Room Will not be staying here again, for sure. Freezing room Uncomfortable bed February 27, 2015
Rated 5.0 out of 5.0 by Great hotel -15 minutes to Birmingham airport Hotel was clean and friendly. Reception staff were helpful and recommended a nearby restaurant. I would definitely stay at this hotel again. February 27, 2015
Rated 3.0 out of 5.0 by Poor customer service, good rooms Poor customer service skills shown by the staff working here on the front desk especially the management. Definitely need to be trained or attend customer service courses or whatever it takes to bring them up to standard. Their lack of customer service skills was embarrassing compared to other budget hotels we have stayed in. The manager was the worst out of all of them and you felt like a child being told off when she was speaking to you! Before I booked this hotel, I was given the option on the booking form to state any preferences I had. As it's located on a busy dual carriageway the noise from the traffic is constant so I requested a room on the top floor. I also requested an adjoining room (not an additional room). It clearly stated in the booking form that there is no additional charge for an adjoining room. When I arrived at the hotel for check in, the manager was very rude and short. Instead of the 'Welcome to Holiday Inn' I expected I got 'no your wrong, your wrong, your wrong' when I mentioned the preferences I had stated on the web form to her. Talk about 'the customer is always right'! At checkout time, the other lady at the desk forgot to ask me for my room card during check out! When I got to the car park I realised it was still in my pocket and then I had to go back and give it to the reception staff myself! I really don't think anyone would have noticed they were missing a room card until a few days later when someone else was to use the room! Not impressed! On a positive note, the rooms were clean and had all the facilities we needed. Breakfast was very standard but ok. I won't be recommending this particular hotel to anyone. February 27, 2015
Rated 5.0 out of 5.0 by Great Value Rooms excellent staff friendly and efficient avery nice place to stay for either business or pleasure February 27, 2015
Rated 5.0 out of 5.0 by Amazing value for money Great value for money. Super clean and quiet, very spacious. Just what we needed. Much better than some of the standard Holiday Inns we have stayed in over the years. The double bed is an American style double - massive. And so comfortable. February 24, 2015
Rated 2.0 out of 5.0 by Did not feel valued Was not greeted or treated as a IHG Member. Will look for an alternative hotel if I need to stay in this area again. February 23, 2015
Rated 4.0 out of 5.0 by Stay at the Holiday Inn Birmningham A45 Hotel is fairly new - open for four years - so everything is still looking good here. A light is needed over the mirror/hairdryer area in the disabled room. Breakfast is adequate with beans, scrambled egg February 19, 2015
Rated 2.0 out of 5.0 by restaurant closed The stay at this hotel was good but was marred by the lack of service at reception and the bar (45 min wait for a drink!) and the fact that the restaurant was closed on Friday and Sunday evenings. No restaurants in the area. February 19, 2015
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