Rated 4.4 out of 5 by 84
Rated 1.0 out of 5.0 by iainmach Dirty room, poor service
Having initially been allocated a room that stank of smoke (despite the hotel no smoking policy) the second room had hairs in the bathroom and several smudges of the last guest's make up on the mirrors and door. Sleep was disturbed by the noisy road outside. Breakfast buffet was poor with disgusting coffee, virtually all pre-packaged food and lukewarm pastries. And there was a parking charge (admittedly hidden in the small print on the website), something I've never experienced at a suburban Holiday Inn before (city centre and airports yes, but in a suburban location where most guests arrive by car?). On mentioning this to the on duty manager, there was an unsympathetic response that the hotel incurred local taxes and costs to maintain the carpark! Surely this is an integral part of the hotel's operating costs and should be included in the rate?
The only Holiday Inn I've ever stayed in which I wouldn't want to return to.
December 6, 2013
Rated 5.0 out of 5.0 by Toffey789 Handy location, modern, clean and quiet
Got a great rate at this hotel. Very clean, modern, very nice bathroom! Also one of the quietest hotels I have stayed at. Dinner at Balti King next door - very good.
December 3, 2013
Rated 4.0 out of 5.0 by Meab18 Excellent facilities, service could be better..
Great price, really nice rooms, excellent shower! Choice of pillow is a big plus, nice breakfast and wifi throughout.
Only downside was the manager wasn't very personal on check out, no mention of how was your stay, was everything ok, not even sure there was a thank you? Just the bills and receipt.. maybe i'm expecting too much for an express hotel?
Also had a bit of trouble getting out the car park, but they may have been busy and would rather wait for the security barrier to rise than park in an unsecure facility!
Overall very good.
December 3, 2013