Rated 4.0 out of 5 by 370
Rated 5.0 out of 5.0 by Minijames Great overnight stay
This is a great location for the LG Arena or the NEC, walking distance to both venues and a great bar area for pre and post drinks if you are attending a concert. Also good for Birmingham airport with taxi fare costing £6.
June 2, 2014
Rated 4.0 out of 5.0 by Oodles of poodles Ideally situated for the LG arena
Didn't know what to expect. All the staff were very good with the service. Did not hear the building site, slept very well. The breakfast was ok but I am not a fan of the pick your own food. I like my eggs freshly cooked as well as the mushrooms. All in all a very comfortable stay and I would stay again
June 2, 2014
Rated 4.0 out of 5.0 by mrs jt ideally located for lg arena concerts
we had an overnight stay as we were lucky enough to to see the Eagles in concert at the LG arena. We booked 3 rooms as we were with two other couples, and all were pleased with our rooms as they were clean, reasonable size and comfortable. the restaurant service was a little slow, which wouldnt normally bother us, but it meant we were under pressure to finish our meal quickly to get across to the arena in time for the concert. The arena is only about 5 mins walk from the hotel which is perfect. I would recommend booking an even earlier meal than 6pm if going to a concert. The gourmet burger is tasty! The breakfast was excellent quality with plentiful choice. Post concert the bar area was very busy, with no seats free which was quite disappointing as we would have liked to have sat and relaxed over a few drinks before retiring. We would all stay again at this hotel.
June 2, 2014
Rated 5.0 out of 5.0 Perfect for the NEC
Great service and clean, comfortable accommodation. If you're going to the NEC there is no competition.
June 2, 2014
Rated 5.0 out of 5.0 by cheddergirl Great concert deal
I stayed there on May 28th 2014 and had booked the concert package. The hotel was full that night because of the Eagles playing. There was a queue to check in but staff came round offering drinks, already poured, or a hot drink if we wanted one. Room was spotless. Very welcome water and a couple of chocolates ready in the room, lovely towelling robes in wardrobe and a well stocked bathroom. The early doors meal was very good. Breakfast was also good and staff at both dinner and breakfast were extremely attentive and helpful. Check out was again a queue but because we had nothing extra to pay a staff member noticed and just took our key cards/parking ticket and checked us out, so very smooth and much appreciated. I have stayed in so called bigger and better hotels in London which have not been a patch on the service in this one.
June 2, 2014
Rated 5.0 out of 5.0 by Rowlestone Resident Clean, comfortable, helpful staff and great for LG Arena.
Stayed here a few times now and always a good experience.
The staff are courteous, helpful and generally very happy.
This time when we arrived there was a problem with the air con in our room and the carpet had bits on it . I rang reception and we immediately got attention. The heating was fixed almost immediately and when we went out to our concert at the LG someone came and vacuumed the floor.
We were also given a bottle of wine for the inconvenience.
Can't fault it really. Lovely big comfy bed and tasteful room. We also had a really nice meal in the restaurant with really friendly fun staff.
Will come again.
June 1, 2014
Rated 5.0 out of 5.0 by Shuggy58 Great value
An excellent hotel with great facilities. Close to many places of interest and the centre of Birmingham for a great ladies shopping experience.
June 1, 2014
Rated 5.0 out of 5.0 by GEorgiePK Fantastic service - lovely hotel
Lovely hotel - good location for NEC. Excellent welcome and service from staff at all times throughout our stay. Good bar menu and great wine list. Lovely room with lake view, comfortable bed and clean room. Bathroom perhaps slightly dated. Lovely white towels and good rage of bathroom products.
May 29, 2014
Rated 5.0 out of 5.0 by Gwyn50 Great sevice
We only stayed for one night but staff made us so welcome very friendly and helpful , we was going to see a show at the LG Arena and the bar manager offered us a complimentary Costa Coffee to take with us which was a nice touch ,would Definatly stay there again , the only downside is that they charge you for parking there ..
May 29, 2014
Rated 2.0 out of 5.0 by BigDo four star service, not four star room
First room was dirty so they changed us no fuss, the service of the staff is friendly. The rooms are not what we expected. Water damage on the ceiling, plastic toilet seats, not very clean... thought four star would be more. Expensive car park charges and WiFi charges.
May 26, 2014
Rated 5.0 out of 5.0 by HMCW Outstanding
Fabulous - from the chap on the entrance/exit barrier to the reception staff and the restaurant staff, everyone was great and contributed to making my brief stay outstanding!
May 25, 2014
Rated 5.0 out of 5.0 by sportsbill 6 years later
We have used this hotel for the last 6 years for an nec show and its always first class. The staff are very helpful and friendly and the rooms are great, We always eat in the main restaurant as a large group and are treated very well and the food is top class. Only small gripe this stay with a/c not working, Didnt bother most of us but our athletes struggled to sleep. But on the whole an A1 stay.
May 22, 2014
Rated 5.0 out of 5.0 by angel and devis great services, near the lg arena.
Very good services. Right next door to the lg arena.
May 19, 2014
Rated 4.0 out of 5.0 by Coppo It's not just about the hotel...
I am a regular visitor to this hotel. I rarely have any issues with the rooms or the hotel bars and restaurant, and the food, which was always good, has got even better in the last couple of months. However, it's not the above that makes this a great place to stay when in the NEC area... It's the staff, who always make you feel welcome, and provide such a helpful and excellent service. My thanks to them all!
May 10, 2014
Rated 5.0 out of 5.0 by steve7654 AMAZING HOSPITALITY
We had the pleasure of staying at The Crowne Plaza for an overnight visit to the LG Arena to watch McBusted. We were very impressed with the outstanding service provided by all the staff. Nothing was too much trouble from an easy pleasant check in through to the bar staff, breakfast staff and check out. We just cannot speak highly enough of the quality and attention to detail. At breakfast we were greeted by friendly staff members who took the trouble to explain where everything was and made us feel very much at home. Superb Hotel with Fantastic Staff Members that made our LG Experience all the better. Would I stay here again ?? ABSOLUTELY without a shadow of a doubt and by far the very best hotel with the frindliest staff we have ever stayed in. Fantastic - THANK YOU to all of you from a very impressed Pearce Family.
May 6, 2014
Rated 5.0 out of 5.0 by Alan1451 Excellent Stay
We stayed here on 5th April prior to our flight out of Birmingham. We had a package which included transport to the airport, room, evening meal and parking for 4 weeks. The location of this hotel and the staff are the main strengths of this hotel. We had an excellent stay, the rooms were very comfortable and very clean. My only negatives is the cost of bar snacks. I had a glass of house red, and came in at just under £10.00, a tad expensive. However the overall experience was great and I would use this hotel in the future. Thank you.
May 6, 2014
Rated 5.0 out of 5.0 by Surgebon Excellent service, comfortable room and a lovely sleep!
From the moment I checked into the hotel the service was excellent. Raj checked me in and I mentioned that I was really tired and would appreciate a quiet room. Raj was so friendly, professional and courteous and found me a lovely quiet room. This made such a difference to the quality of my stay as I managed to sleep really well.
I then spent the next day holding meetings in the hotel and the staff in the coffee bar also delivered excellent service.
When I checked out I was met with yet another friendly chap (unfortunately I didn't take his name!) and I left the hotel having had an excellent experience. I will definitely stay in this hotel again based on the service I received and will recommend it to all my colleagues. Thank you for making it such a pleasant stay.
April 27, 2014
Rated 4.0 out of 5.0 by Larry2 Great location
Lovely room excellent stay only drawback was problem with key card had to keep having it reset not so convienient when on the 5th floor
April 25, 2014
Rated 5.0 out of 5.0 by will320 Great Hotel and Very Convenient for the NEC/LG Arena
2nd Time I have stayed at this hotel and was excellent both times.
Lunch and Breakfast were both great, room was very comfortable, warm and clean and slept very well during the night.
The location is extremely convenient if attending a show in the LG Arena.
Will definitely return if I was to book tickets at the LG Arena again. Thank You to all the staff for the hospitality.
April 24, 2014
Rated 3.0 out of 5.0 by blighted Comfortable bed
Great complimentary spring water and I loved the pillow spray and pulse point sleep enhancer
Liked the room
Bed very comfortable
The hotel bar had no atmosphere
April 23, 2014
Rated 5.0 out of 5.0 by Dragged2garybarlowconcert I booked relying on these reviews.
Excellent room, excellent staff and a great stay. The reception team were particularly attentive and knowledgeable and the room was spot on, clean and well presented. We had a very good nights sleep.
However the bar prices were steep, over £3 for a cup of tea and the food prices were definitely geared towards the business market, so be warned!
April 23, 2014
Rated 4.0 out of 5.0 by Fynne Excellent Staff
Good Hotel with excellent staff service, knew exactly what to do and reacted immediately, but
- limited choice on restaurant and bar menu
- reception area smelled of chlorine, but maybe I just passed shortly after cleaning (two times)
Less busy compared to other hotels and therefore more relaxing.
April 21, 2014
Rated 4.0 out of 5.0 by MrsT31 Restauant
We have stayed at the hotel previously and on this occasion we choose to take the evening meal package. When invited to book a table in the restauant at checkin we agreed and asked for a table at 5.30 pm. We were told that the restaurant did not open until 6.30 pm but we could eat in the bar. As we we going to the LG Arena this was too late and as this was a birthday treat we were somewhat disappointed. That said Mario was most helpful and obliging and the food was delicious. It is just that we would not have booked the evening meal package if we had been aware of the opening times of the restauant.!
April 19, 2014
Rated 4.0 out of 5.0 by MBBGG Room was fine but restaurant service so slow
The hotel room was excellent and very comfortable. Absolutely no complaints. However the food service in both the restaurant and bar was excruciatingly slow. We waited almost an hour for food to be served after ordering and we were not the only ones. When the food did arrive it was delicious but by then anything would have tasted good as we were so hungry.
April 18, 2014
Rated 5.0 out of 5.0 by RedWare7 Superb Hotel & Staff 5*
I cannot rate this hotel more highly.
The staff were simply brilliant, from Reception, Bar, Restaurant and House Keeping.
This hotel deserves all the praise and sets a standard others should aspire to.
April 17, 2014
Rated 3.0 out of 5.0 by Jeanette3 Not really Crowne Plaza standard
I would not recommend this hotel for several reasons. It is surrounded by building work which is very noisy. It is on the flight path for Birmingham airport, again very noisy early in the morning. There are no leisure facilities and no club lounge. On check in, we were handed a welcome letter saying that a bottle of wine would be waiting for us in the room. It was actually a miniature bottle. Half a glass each! This hotel does not come close to any of the other Crowne Plaza hotels we have stayed in.
April 15, 2014
Rated 5.0 out of 5.0 by gashead great place to relax before enjoying the concert
we arrived 2 hours before room availability and were treated superbly by the reception team including complimentary drinks young lady looking after the bar area who served us with coffe and the lady on reception who arranged the complimentary drinks deserve a mention for their customer skills both made us feel very welcome
room was excellent size and very clean
staff in the bar had to deal with a huge number of guests after the concert ended and handled this superbly
breakfast and departure reception excellent will definately consider flying out of birmingham rather than gatwick in future and staying here for early morning departures
April 10, 2014
Rated 5.0 out of 5.0 by Bolster The staff and service at this hotel were fantastic
I don't think we have ever experienced such helpful and courteous staff.
The hotel itself and the food in the restaurant was great but the staff must be brilliantly trained and well chosen.
April 10, 2014
Rated 5.0 out of 5.0 by EnglishGent111 Very Pleased
I booked this room for a getaway and to visit a show at the NEC. I arrived early and the room was ready and the staff were very helpful. This hotel is what I have come to expect from IHG.
There were a couple of issues, one I had a room with a balcony but it looked out at a building site which spoiled thing a little. The other thing was that there is no executive lounge that is available in a lot of IHG hotels and for the extra it costs for en executive room I was expecting one.
The two issues are only minor and it would not put me off staying at the Crown Plaza again.
I have marked down the cleanliness because there were p/hair still in the bath. I do not usually look at the cleanliness that closely but there were some many hairs in the bath they were hard to miss even just a glace and they stood out on the nice new bathroom.
April 9, 2014
Rated 1.0 out of 5.0 by Robbie1976 Waste of money even though work was paying
Stayed due to speaking at an NEC conference the next day.
Due to a large construction project next door the stay was pretty horrific as they took a while to stop works and started at 07.00.
I ate in the restaurant with a client and although the food was OK I didn't expect £111 and it wasn't worth that.
Overall I've come to expect more from Crown Plaza ans wasn't even asked how my stay was at check out.
April 6, 2014