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Rated 3.9 out of 5 by 230 reviewers.
Rated 5.0 out of 5.0 by Very clean, Friendly staff. Stayed for one night and PARKED CAR FOR A WEEK WHILE ON HOLIDAY, eXTREMELY GOOD STAY AND EXCELLENT VALUE FOR THE MONEY. August 11, 2014
Rated 1.0 out of 5.0 by Rubbish hotel - dont waste your money Rooms and bar area / restaurant were dirty. Staff unhelpful and rude. The 'breakfast' we had paid for consisted only of cold beans and burnt sausages as 'nothing else was available' and all coffee/juice machines etc were broken. Staff attitude to this was 'not my problem'. Go to another hotel, dont waste your time with this one. August 11, 2014
Rated 5.0 out of 5.0 by brilliant hotel We stayed here for purpose of visiting theme park and shopping. Lovely hotel, comfortable, lovely staff. Beds are amazingly comfortable. Would definitely. Recommend. We will definitely use holiday inns in the future. August 9, 2014
Rated 3.0 out of 5.0 by Ask for a room at the back! While the hotel is clean and the room was very well-equipped, it was unfortunately located above the main entrance where guests seem to arrive and depart throughout the night. It was very warm and closing the window was not an option. I was attending a course the next day and did not feel 'rested' in the morning. August 8, 2014
Rated 5.0 out of 5.0 The full Del Monty for less Money I was very pleasantly surprised at the overall hotel, the external area and the comfort of the room. The staff was more than helpful which made my stay all the more pleasurable August 8, 2014
Rated 3.0 out of 5.0 by Avoid front rooms I chose this hotel because it was near to the venue of an important course that I was attending. The room was very clean and the bed very comfortable. The breakfast was excellent. Our room was almost directly above the main entrance, and as it was very warm we needed to have the window open (it doesn't open far). There are a lot of arrivals/departures throughout the night - many of them using noisy trolleys. I was hardly rested and refreshed for my course the next day. I am currently looking for a hotel for another course next month, may try another chain with air conditioning. August 7, 2014
Rated 5.0 out of 5.0 by Excellent Service, free wifi, value for money Been there for couple of days. Pleasant location, free wifi, excellent service, needed a fan as it was warm, got it with in a min. Overall pleasant stay only downside is bit away from city. August 6, 2014
Rated 5.0 out of 5.0 First time user I would recommend this hotel and staff to all friends etc that want a good nights sleep, good food and excellent breakfast. Although it states continental style breakfast this does include hot food (a good range of food to start the day) Proximity to NEC is perfect. I could find nothing adverse to say about this hotel August 6, 2014
Rated 5.0 out of 5.0 by Excellent for an Overnight Stay The beds were the most comfortable I have ever slept in, I genuinely did not want to get up, despite being starving and desperate for breakfast. The pillows were equally comfy - the whole bed experience was amazing. It was great value for money - I was seriously impressed at the value, especially as we all had a large cooked breakfast. Ideal for an overnight stay prior to or return from holiday, or to be used as a base for sightseeing. Definitely will stay again, if the need arises. August 5, 2014
Rated 5.0 out of 5.0 by Very efficient staff. Modern and thoughtful design and decor. Easy to locate, everything worked. My son loved the pizza. August 1, 2014
Rated 5.0 out of 5.0 Good overnight A good overnight stop with my family. Clean, friendly and plenty of space July 28, 2014
Rated 5.0 out of 5.0 by great staff functional rooms the staff excellent and helpful rooms clean neat tidy and functional July 28, 2014
Rated 5.0 out of 5.0 by efficiency of staff, even at 4am we were in the area to visit a friends new baby and to celebrate my birthday, my grandson was very sick in the night and the way it was handled by on duty night staff was fantastic, nothing was too much trouble she reassured me and asked was there any more she could do to help. the hotel as a whole was surprisingly modern and really nice, the value for money cant be beaten and I wouldnt hesitate to return and to tell friends about the hotel July 27, 2014
Rated 4.0 out of 5.0 by Extreme weather? room very, very warm! no air con or fan available. July 27, 2014
Rated 4.0 out of 5.0 by Very convenient for airport users We had an overnight stay here before flying to Rome from Birmingham airport. The staff were very helpful and friendly and booked a taxi for us at 4:00a.m.! The room was clean and the bed comfortable. We were able to leave our car in the hotel car park while were away, the taxi ride to the airport was about 10 minutes and cost £6.00 so this was a much better option than parking at the airport. Overall a very pleasant stay. July 24, 2014
Rated 5.0 out of 5.0 by Good clean hotel A pleasant stay but could have done with air conditioning as it was very warm. Also I would suggest a few chairs/bench/tables outside to sit in the hot evenings - there is plent of space on the grass behind the dining area. July 24, 2014
Rated 4.0 out of 5.0 by Good Stay As Usual As a regular customer of Holiday Inn this was to the standard that I have come to expect from the chain, if not exceeding it with a more modern look. My only issue with the stay was that the windows could only open a small way and there was no air conditioning in my room, making for a hot sleep. Other than that, friendly staff and wide choice of breakfast made for a good overall stay. July 21, 2014
Rated 5.0 out of 5.0 by Friendly staff and comftable room The staff were very friendly and helpful and the room was clean and comfortable July 16, 2014
Rated 3.0 out of 5.0 by Great sleep Great sleep here, shame about the breakfast and the late night smokers. July 14, 2014
Rated 5.0 out of 5.0 position of hotel hotel was ideal for us for 1knight stay and to leave car for 7 knights ,taxis to airport were arranged for us ,breakfast choices were limited but enough to see us on our way for our flight,room was good and very clean ,would use this hotel again if flying from Birmingham in future. July 12, 2014
Rated 5.0 out of 5.0 by Excellant stay Ideally placed Hotel to see events at the LG arena. Everything was very comfortable and clean and would recommend this hotel to others. I will definitely being staying again. July 10, 2014
Rated 5.0 out of 5.0 by Excellent staff and service The hotel was friendly and the service excellent, without being over familiar. The pizza that we ate was well priced and delicious. The salad could have been larger for the cost. The bed was very comfortable and we slept well. only one night of our, several night, stay was there any late night noise in the corridor. July 10, 2014
Rated 5.0 out of 5.0 by Very relaxing stay and great nights sleep. The staff are very well mannered and attentive. The room was clean, modern and relaxing. The bed was so very comfortable had problems getting out the next morning. July 7, 2014
Rated 4.0 out of 5.0 by comfortble haveing to pay for parking is not good on top of room price dont think thats right all hotel i have stayed in i have never had to pay to park July 5, 2014
Rated 5.0 out of 5.0 by Birmingham NEC HIE great place to stay, friendly staff, clean and confortable. very competitively priced _ if you wanbt a real ale there is a Pub (wise owl) next door) July 4, 2014
Rated 4.0 out of 5.0 by HIEXPRESS NEC Family visit for a wedding. Event was nearby so the hotel provided a convenient base July 2, 2014
Rated 4.0 out of 5.0 by Dinner Service It took 15 minutes to order and 30 minutes to receive the meal, it was nothing special. Pre cooked. Use the pub next door. July 1, 2014
Rated 5.0 out of 5.0 by Excellent service The reception staff were so friendly and welcoming even though we were only there for one night before flying on holiday. Free return taxi fares also included which we didn't expect. Comfortable bed , shame we had an early flight so didn't sample the free breakfast. Will definitely use this hotel again when flying from Birmingham. June 29, 2014
Rated 5.0 out of 5.0 by what we have come to expect from IHG everything was as we expected from IHG. we were not disappointed. the staff were very friendly and helpful, and when we returned to pick up our car they were only to happy to allow us to help ourselves to breakfast and coffee, even asking if we had enjoyed our holiday in the USA, and clearly interested in what we said. Thank you again June 28, 2014
Rated 5.0 out of 5.0 by great staff and good nights sleep We visited the hotel for one night to go to an event at the NEC LG arena. From query prior to arrival, throughout the visit to departure staff were helpful, pleasant, happy ,professional and went the extra mile. I took my elderly father who has not stayed in a hotel in some years and he was impressed enough to comment on the staff in a positive way also. The rooms were clean and I love the choice of pillow as soft or firm. The temperature of the room was comfortable and I slept like a log all night. The shower was powerful and fully adjustable In all I would recommend and use this hotel again as it was very good value for money. I have paid a lot more and received a lot less service over the years elsewhere June 26, 2014
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