Rated 3.7 out of 5 by 142
Rated 2.0 out of 5.0 by quiche123 oh why oh why room 119
Can you please explain why you put guest in rooms that are over the kitchen and over the view of the bins and over the area that have lorries delivering all times of the day.
I was working 12 hour days at the NEC, all i wanted to do have something to eat and sleep.
Saturday night we had banging doors until 2am, why everyone was put on the same floor all next to each other when the hotel ( and i asked) was half empty. Then we lorries delivering then the kitchen extractors on.
The shower gel doesn't actually come out of the bottle and the tap in the sink doesn't turn.
I always stay at the holiday express where ever im working, i know you can do better. Please have a word to your staff.
September 19, 2013
Rated 5.0 out of 5.0 by Mumbaikar Cannot get better than this Holiday Inn
It is fantastic, excellent service and very good value for money.
September 11, 2013
Rated 2.0 out of 5.0 by Welshman666 For the Price O.K.
Free Lobby-WIFI worked also at the room.
Nice pub nearby (Little Owl)
Other guests are very noisy at night.
Airvent in bathroon was terrible loud.
7 GBP for parking was inaccceptable.
Breakfast was very poor. I suggest you should charge about 7-10 GBP extra and offer a reasonable breakfast..
September 11, 2013
Rated 3.0 out of 5.0 by Debmont Very hot room
Stayed for 2 days while setting up our stand at the NEC Autumn Fair. Convenient location but average hotel, nothing special.
Room was very hot during the night as the air conditioning for the room didn't seem to work. Couldn't open the window as we were on the ground floor, so sleeping was really uncomfortable.
September 3, 2013
Rated 3.0 out of 5.0 by Jan61 Great value
Hotel was clean and well kept although we felt the family rooms could be slightly bigger. There were 3 of us and we felt it quite a squeeze . The staff were extremely helpful and the manager apologised personally over a fire alarm incident that took place in the early hours. The breakfast is a great added extra and there was a good selection and plenty of it . It also runs from 7 until 11 so you can have a lie in and not miss out. We did'nt use the bar or restaurant in the evening so cannot comment .
August 29, 2013
Rated 5.0 out of 5.0 by astommo comfotable bed and great service.
brill hotel loved it verry much will come back verry soon.
August 28, 2013
Rated 2.0 out of 5.0 by Holidayigo No Kids Menu!!! Oops yes there is.
On our first night we got told that they do not have a kids menu and no food items for kids. I had to buy a large Pizza and chips for them. Second night I mentioned the kids menu and the member of staff gave us the kids menu!!
August 22, 2013
Rated 4.0 out of 5.0 by Noddymay Good Basic Hotel
The hotel is clean and comfortable. There isn't much choice for breakfast or food but its right next door to a lovely pub that does great food called the Little Owl.
August 19, 2013
Rated 3.0 out of 5.0 by Steve87654 Ok
Hotel looked great from the reception and lobby. However the room I got didn't live up to the quality of the lobby area.
Disappointed to find I had to pay extra for parking.
Even more disappointed that at this Holiday Inn Express I had to pay for wifi where at others it has been free. I'd expect some sort of consistency between all the hotels in the group.
I stay at one of these hotels about once a week on business but considering whether to start shopping round. Just a shame the experience from one hotel to the other is so varied.
August 17, 2013
Rated 4.0 out of 5.0 by Quilter09 Our fourth happy visit.
This was our fourth visit to the NEC for the Festival of Quilts and as at each year we have been pleased with the Holiday Inn Express. This year we were looked after really well from reception through to breakfast and always with a smile. Really pleased with the new breakfast menu too. A really handy base for the NEC.We have booked for next year already!
August 15, 2013
Rated 2.0 out of 5.0 by tmcc66 Priority Club Member
Not a great meet and greet. No acknowledgement of being a Priority club card member. Nor a gift for platinum status - like some hotels. I know it was late at night but staff attitudes shouldn't change!!
August 6, 2013
Rated 5.0 out of 5.0 Great service ans excellent value
Stayed here recently and have nothing but praise for the whole time spent in the hotel. Very clean rooms and polite and experienced staff made our stay very relaxing. Through in the free cooked breakfast and you just cannot beat the value for money on offer.
I would also recommend that you join the rewards system as this also means you get free wifi during the stay.
August 3, 2013
Rated 5.0 out of 5.0 by jengar904 Great stay
Spent a night at this hotel recently. The room was very clean and spacious. The staff were very friendly and helpful.
August 1, 2013
Rated 4.0 out of 5.0 by zemen1234 Nice Family Experience
After been greeted by a very smily and friendly staff, we found the room very clean and comfortable. the beddings were clean and the toilet was tidy. The only slightly down side is the lack of central airconditioning and ventilation whcih made the room a little stale. The fact that the windows could be opened helped alot. The breakfast was ok with varieties and the kids loved it.
In all, nice experience and will gladly recommend it.
July 27, 2013
Rated 5.0 out of 5.0 by legless Ideal for the Disabled
This Hotel is the 4th Holiday Inn Express we have used and found the NEC Hotel equal and even better in some aspects.
Checking in as a priority club member seemed easier.
The room was easily accessible, comfortable and the wet room and shower was excellent.
An excellent complimentary breakfast rounded of a very enjoyable nights stay and we will almost certainly stay in this hotel again.
July 26, 2013
Rated 5.0 out of 5.0 by Yorkshirelass8 Very comfortable bed, good clean shower room.
This was our first stay in this hotel and we were very pleasently suprised at how clean and comfortable the room was, we stayed in room 246. I left my ipone charger there and the staff kindly posted it back to me.
we will book again if we are in the area. Thanks
July 5, 2013
Rated 5.0 out of 5.0 by Ruth6464 Great service and very clean.
Came to see Rod Stewart at the LG arena.
The hotel is just a short cheap taxi ride away.
Staff very help full and friendly.
Hotel is very clean and the breakfast is very good but I don't like your rice crispies they don't snap crackle or pop.
We had a very nice time thank you.
July 1, 2013
Rated 5.0 out of 5.0 by plumtile excellent value clean and comfortable
Excellent value, professional and Courteous staff good clean quality rooms and great sized bathrooms. the breakfast was excellent and a wide variety of good clean wholesome food to choose from.
June 30, 2013
Rated 5.0 out of 5.0 by urburr Extremely well treated
We only stayed one night and have stayed here before, last year. On both occasions we found the facilities excellent. Everywhere clean and well serviced and the staff attentive. Thank you
June 27, 2013
Rated 4.0 out of 5.0 by denn1s Good choice
The HI Express Birmingham NEC is exactly what you can expect from an Express. Clean room, free breakfast and some diner possibilities.
The hotel is a 20 min walk away from the Birmingham International Railway station, which is connected to the airport by a free train shuttle.
June 27, 2013
Rated 4.0 out of 5.0 by Doriadeb A Great Base for LG
We stayed at the Holiday Inn Express for one night when we took in a concert at the LG Arena. Our room was clean and modern with a very comfy bed and excellent power shower. Breakfast was included in the price and this was excellent - great choice and very fresh. We would definately stay here again.
June 27, 2013
Rated 4.0 out of 5.0 by Brunel13 Visit to LG Arena
Excellent Reception staff very helpful, asked if we wanted a taxi booked before we had thought of it.
Ideal location for Arena if you are going to a concert/gig
June 26, 2013
Rated 4.0 out of 5.0 by Bobby49 Good room eventually
We were first given room 3 which reeked badly of tobacco smoke so we complained and were given room 123 which with breakfast was good value for money. The room was clean and the only problems were a faulty bathroom light and a disconnected sink drain linkage. We reported these items to reception on departure and made sure that he wrote these items down so that they could be fixed before the next occupant.
June 26, 2013
Rated 4.0 out of 5.0 by Sussexguy44 NEC HI Express
Good value well located and functional. There is a pub next door on the hotel site which is OK to eat. The Bar area of the hotel is big and lacks atmosphere however the overall hotel is modern and functional.
It is good value however an £8 car park fee needs to be considered.
June 23, 2013
Rated 4.0 out of 5.0 by slnoyland cheap and cheerful
This is the second time we have stayed in this hotel and it is perfect for what we needed it for. There is a nice pub next door to get some dinner and the rooms are quite spacious and comfortable enough.
June 22, 2013
Rated 5.0 out of 5.0 by Kaizer Great times
Went up to Birmingham for the gadget show live.
Second year we all went had a great time staff were helpful
Friendly and always smiled.
There were 3 of us in the room and we had key issues
So they gave us an extra key to get over the problem
I had a fantastic time there and intend to go back to the
Same hotel for a third year running.
June 18, 2013
Rated 5.0 out of 5.0 by YankeeBrit Great Stay - Excellent Price
This was our second time staying at this hotel, and both times we were very happy. The convenient locale to where we were going (LG Arena) is why we chose this hotel, and we've not been disappointed either time. The rooms are basic, but have everything we needed. The free breakfast was great, lots of choices and all you can eat. Comfortable bar area, friendly staff and quiet hotel.
June 15, 2013
Rated 4.0 out of 5.0 by VAILLY still improving
Stayed for one night as part of the "NEWMARKET INVASION" to see CLIFF RICHARD at Warwick Castle.
i have stayed before as a platinum member and I was apprehensive re ENGLISH BREAKFAST, in the past it has been quite poor, I must say I was pleasantly surprised with the effort put on, all aspects surpassed my previous experience .
So top marks this time.
However why as a platinum member do I not earn points for my visit, I DID PAY!!!!!!
June 10, 2013
Rated 4.0 out of 5.0 by JJW26 Over Night Stay with Hubby.
Booked last minute, as was at a function near by, hotel is very comfortable and clean, i was concerned as i had read a review that talked about ants in the room, i found the room to be very clean and basic but for what you pay, it is well worth it and a good price that includes Breakfast, which we found was very good. Also a bonus is The Little Owl Pub right next door a couple of steps away, its a lovely country feel pub with excellent lunch and evening menu's as we went for both sittings and food was great.
We would definitely stay again.
May 13, 2013
Rated 4.0 out of 5.0 by lilmummy overall great night had with slight snag.
I booked this hotel as it was within close proximity to the LG Arena. i booked for myself and my mum. we both had a comfortable night sleep ( minus the noisy fan in the Bathroom). . The breakfast was of great standard and set us up for the day. staff on the reception and the housekeeping staff were polite and friendly. my only one snag is after our concert ( to see Ildivo) we came back for a drink in the bar and it took at least 30 minutes to be served. the queue was getting longer and there was only one guy on the bar serving at snails pace , he kept wandering off the bar and didnt seam to know what he was meant to be doing. he didnt seam to acknowledge that there were other customers waiting and took forever serving each in turn. we did eventually get served by the lady from reception who was much quicker and apologised for the length of time it had taken. i did feel sorry for her as she should have been manning reception not having to help on a very busy bar or deal with complaints of poor bar service. I am sure there were some customers who didnt queue and had decided not to wait all night for the drink. I think there should have been more staff working on that night to compensate for the hotel being busy with an event being on in the Arena.
May 2, 2013