Rated 3.9 out of 5 by 397
Rated 4.0 out of 5.0 by Chinkles Lost in the NEC
This was about what you would expect for the price and type of hotel. I had a good night's sleep in a clean and functional room. My experience would have been improved by better customer service but I managed OK to find where I needed to go despite this and how confusing it is to drive around the NEC (obviously not Holiday Inn's fault). Breakfast was limited but adequate and hot - again what you would expect for the price. I would like a toast rack for my toast to stop it going soggy. I also object to paying for parking (but knew I would have to from previous reviews) - this could be made clearer on the web site when booking as it effectively increases the price
May 4, 2015
Rated 4.0 out of 5.0 by easyjob NEC close by
Good if you are working / visiting the NEC. As many others have stated parking at this hotel is not free.
The "real" pub next door is a positive point.
Breakfast is basic and collected in the strange named "great room", but i guess "average clean space" didn't fit.
May 4, 2015
Rated 1.0 out of 5.0 by Bargie Terrible room and empty promises
Stayed here with my children whilst going to an event at the NEC. The staff were generally curtious, but after a long journey and in a rush to get to the event it was disappointing that the toilet was dirty, and when I say dirty, I mean filthy. Next was the fact that the toilet was very hard to flush, impossible for my children.
The basin tap was the next issue. Having used the toilet, soap on hand and hot water tap on. The water was very hot so I obviously turn the cold water on to the mixer tap. Wrong. The tap was impossible to turn on, especially with soapy hands.
Once I hand dried my soapy hands I was able to turn the tap on and soon found the reason it was closed so tightly. The tap constantly passes (leaks).
I've ran out of space, but there were more issues and the refund was appreciated but the promised 10000 points are no where to be seen. Tried ringing but fed up with be passed from dept to dept.
May 3, 2015
Rated 2.0 out of 5.0 by JRay1967 A poor night
Room was expensive. Shower mouldy. Room dirty and needs upgrade. No AC in room. Noisy because above main entrance. Check in staff argued rather than dealt with issue. Door chain hanging off.
April 27, 2015
Rated 4.0 out of 5.0 gadget show weekend
The hotel is ideally placed for visiting the n e c .the staff were fine .the car park was large but extremely busy 7.00 pound a night to park.the breakfast was Continental in style ,but I think most people would be able to get something to eat from it.unfortunately on the weekend we went their seemed to be a problem with street racers outside the hotel .nothing to do with the hotel ,but difficult to sleep when you are hearing cars being floored on the road outside.god help anyone who tried to leave the car park when that was going on.12 pound to park at the n e c by the way
April 16, 2015
Rated 4.0 out of 5.0 by Floydy Nice good value room
Frinedly staff, good value room for money. Only slight negative didnt expect to pay for parking on top.
April 16, 2015
Rated 5.0 out of 5.0 by Mad Midget Excellent!
We had an excellent stay at this hotel. The staff were very friendly, professional and helpful! The hotel, our room and general facilities were spotless and the overall cost was good value for money. The breakfast choice was slightly limited but we have no hesitation in recommending this hotel to others. We will certainly use again
April 16, 2015
Rated 4.0 out of 5.0 by Benjamino1 Good Stay - A Few Slight Issues
Good customer service, shame about the late check in time of 3pm.
The quality of the breakfast could have been better with the staff being stretched to cater for everybody with shortages of food and cutlery and the selection could do with being slightly increased. (coffee was atrocious)
We returned in the evening to find limited parking spaces as it seemed many people had parked here to visit the NEC taking advantage of the 5 hours free parking. Annoying as we were paid guests.
Quality of sleep was good except being woken by other guests outside our room at 1 o'clock in the morning talking loudly.
April 15, 2015