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Rated 3.9 out of 5 by 301 reviewers.
Rated 4.0 out of 5.0 by Excellent The hotel is very clean with excellent staff. A good hotel to stay at for the NEC and Airport. Would recommend. November 2, 2014
Rated 5.0 out of 5.0 by Friendly staff and good location for LG Arena Friendly staff. Very quick check-in and check-out. Rooms comfortable and very clean. Ideal location for LG Arena. October 30, 2014
Rated 4.0 out of 5.0 Great stay and value for money It was a great hotel and so convenient when working at the NEC. Situated next to a nice pub too, so a little more choice on what to eat, overall very nice. The only issue was the carpets had a lot of hair on them (only noticed as I did fitness in my room ie pushups and burpees) But the staff were fantastic and the bed was very comfy overall I'd rate it 4/5 October 30, 2014
Rated 3.0 out of 5.0 by Average stay, Bar food not up to scratch I've stayed in a few holiday inn's including express and this one seems average overall. It was clean and presentable and there were no major problems during my stay. The Bar food quality however wasn't acceptable. I will be eating at the neighboring pub next time. all in all a very average stay but I guess value for money. October 26, 2014
Rated 4.0 out of 5.0 by NEC Birmingham Accomodation This hotel is OK to stay at if visiting the NEC. But make sure that you are not given a room overlooking their delivery yard, because you will not need a requested alarm call for the morning, you will get one from the wagons reversing horns below your room October 25, 2014
Rated 4.0 out of 5.0 by Excellent Cleanliness. We recently stayed over night whilst attending the Motor Home & Caravan show at the NEC and wanted to commend your reception staff and especially housekeeping staff for such a clean room and bathroom. The cleanliness throughout was very good. It was a shame though that it seemed breakfast proved a problem for lack of staff to clean away tables as this lead to lack of cutlery at a very busy time. We waited for clean cutlery before collecting our food which other guests did not so of course their food got cold as it was a long wait. It would be good if this could be addressed as apart from this it was a lovely stay. October 21, 2014
Rated 4.0 out of 5.0 by clean and comfortable ideal for nec great hotel ideal for nec nice pub next door breakfast could of been better but it was alright October 21, 2014
Rated 3.0 out of 5.0 by Great location for NEC Great location Not so great breakfast choice - stayed for 6 nights and had the same fake scrambled eggs, sausages and beans offered every morning. Internet wifi excellent and able to connect throughout the hotel. Hotel room clean but shower and toilet very old October 20, 2014
Rated 5.0 out of 5.0 by everything was exellent the stay was really comfortable and great area for work. October 14, 2014
Rated 1.0 out of 5.0 by Terrible!!! This hotel is terrible. I am a regular Holiday Inn guest and this Hotel would be better shut down. As a platinum member they checked me in pretty quick. However, when I arrived in my room they 'accidentally' made the sofa also - even though I stayed by myself. The bathroom was very noisy with a fan that obviously had seen better days!!! The shower and bathroom itself was also very old, and in need of a good scrub. The following morning I realised there was no iron and ironing board (I am staying here for BUSINESS and need to look smart!) so I rang to ask if they could send the items up. I was told that they had none and they had an ironing room downstairs. So I had to head downstairs in an un-ironed shirt. Upon arriving at the 'room' it was a meeting room with two irons and ironing boards set up. It was the cheapest and nastiest irons I have ever used in my life?! Why cannot they provide decent steam irons?!!? The covers on the boards were nasty and dirty - I was scared that I would get the dirt ON MY WHITE SHIRT!!! When I arrived at breakfast it was as if locusts have just been. There was NOTHING left and when I asked them for cutlery, they said that it was too close to the finish for breakfast to put anything fresh out- REALLY!!! They only thing I am sorry about is not taking pictures of all the issues and posting it on social media to all my 20k followers!!! What a disappointment....!!!! October 10, 2014
Rated 3.0 out of 5.0 by Parking cahrges ? Just received a £60 parking fine for staying at this hotel October 10, 2014
Rated 4.0 out of 5.0 by Good hotel, very convenient for NEC Good hotel, very convenient for NEC, within walking distance, just have to walk along the grass (no pavement) but saves you a few pounds on taxis The only small issue we had was the noise from the lorries in the morning picking and dropping off the laundry service for the hotel, maybe a covered area would have been a better idea rather than rattling round the hotel October 9, 2014
Rated 1.0 out of 5.0 by 1 Room 2 Different People Booked Into It Someone else was already in our room when we opened the door!!! The manager did apologise but that is something that should not happen given we are priority club. Also the car park was full and the staff advised us to park in the next door pub, despite the signs in the pub car park saying we could get fined. Room ok but very small compared to other hotels in the area. October 7, 2014
Rated 4.0 out of 5.0 by Worth it for the price An above average hotel for the price, room was ok but even though the pillows were labelled soft and firm they all felt soft ended up using 4 to get to sleep. staff were very proffesional and very friendly and having internet access in the room was a big thumbs up. Breakfast was good but no bacon ????, staff were very attentive in fact so good they kept clearing away my coffee whenever i left the table.(just when it was getting to the right temperature) I would use thishotel again for an overnight stay and having a pub next door has its benefits October 7, 2014
Rated 5.0 out of 5.0 by Bed was mistaken for a Big fat marshmallow/ fluffy cloud Booked an overnight stay and 7 days parking via Holiday extras website. Everything went like clockwork from booking in to checking out and our taxi transfers both outward and on our return were comfortable and efficient. I must mention that the bed was the most comfortable bed ever! It really was heaven. would recommend 100% and will be using again in the future [ we usually use the crowne plaza but not any more] October 5, 2014
Rated 5.0 out of 5.0 by Clean, comfortable accommodation Good value accommodation. Easy to find in a good location. Ample parking space. October 4, 2014
Rated 4.0 out of 5.0 by Clean room and great service Bad nights sleep due to not being in my own bed. Having to pay for car park at hotel didnt seem right October 1, 2014
Rated 5.0 out of 5.0 by good clean and comfortable hotel Hotel booked for one night stay while visting the NEC. Overall a good, clean and comfortable hotel representing good value for money. Hot Breakfast options limited but acceptable but numerous continental options available if required all on an eat as much as you like basis. Woulld consider using again. September 30, 2014
Rated 5.0 out of 5.0 by Very nice stay Great hotel within close proximity to the NEC. Very friendly staff, very clean hotel, and great bar area with a very good breakfast too. Nice and quiet at night so a good nights sleep was easy. Recommended hotel. September 30, 2014
Rated 2.0 out of 5.0 by Worst night sleep ever! The fan in the bathroom was broken and was activating every 40 mins exactly. Sounded like a broken tumble dryer in the bathroom. No sleep at all with a very important day to attend the following. Staff refunded my car parking as a "token of good will" September 28, 2014
Rated 4.0 out of 5.0 Quiet and Comfortable Quiet and comfortable hotel. It would be dificult to find a better hotel anywhere, and it sits right where we want it. If / when we return to NEC that is where we want to stay. September 25, 2014
Rated 4.0 out of 5.0 overnight stay with 7 days parking Overall the visit was good. The downside was having to ride around for parking which was not available, vehicles were parked everywhere and we did not want to leave our car in the roadside where it could have been damaged. Also the restaurant was clean but not a really relaxing area. Food choices and quality disappointing September 21, 2014
Rated 5.0 out of 5.0 awsome comfortable room and bed Was a very enjoyable stay will look out for another Holliday Inn Express when I ever plan a trip in the future September 18, 2014
Rated 5.0 out of 5.0 by fANTASTIC STAY THANK YOU! Everyone from when we stepped in the door made us feel good to be here especially after a long trip. September 15, 2014
Rated 5.0 out of 5.0 by A Really Good Hotel Really enjoyed our stay, the hotel and room were very clean, the staff were superb and breakfast was very good, great that it is included. We will definitely stay again when we are at the NEC. The only thing I would change is the soft drinks at the bar were very expensive. I would recommend this hotel to anyone going to the NEC. September 13, 2014
Rated 4.0 out of 5.0 by Clean comfortable room and pleasant staff Staff were very pleasant and the room was clean and perfect for the job but the breakfasts were poor - the standard that you would get at a motorway service station. The one evening meal that we had was of the same standard. After the first night we ate out for the rest of our stay. Over all the hotel is fine but the breakfast needs improving. September 9, 2014
Rated 5.0 out of 5.0 by Comfortable, enjoyable, great service All the staff were extremely pleasant and helpful. Enjoyed a relaxing weekend in a very comfortable room. Highly recommended. September 7, 2014
Rated 5.0 out of 5.0 by Great value, clean and smart, friendly staff Stayed there for a 3 day convention, staff couldn't do enough for us absolute pleasure to stay. Lovely selection for breakfast (tho did run out of some options toward the end of the Monday morning). Only downside was thin mattress on sofa bed but we asked for an extra quilt and slept on top of it which helped. Sofa bed really suits one person rather than two. Everything else was great. September 3, 2014
Rated 5.0 out of 5.0 by convention stay had a very good time all round staff were very helpful.and made it a good experence September 3, 2014
Rated 5.0 out of 5.0 by Great value Everything perfect. Mattress could be softer, thats all. September 3, 2014
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