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Rated 3.9 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by fANTASTIC STAY THANK YOU! Everyone from when we stepped in the door made us feel good to be here especially after a long trip. September 15, 2014
Rated 5.0 out of 5.0 by A Really Good Hotel Really enjoyed our stay, the hotel and room were very clean, the staff were superb and breakfast was very good, great that it is included. We will definitely stay again when we are at the NEC. The only thing I would change is the soft drinks at the bar were very expensive. I would recommend this hotel to anyone going to the NEC. September 13, 2014
Rated 4.0 out of 5.0 by Clean comfortable room and pleasant staff Staff were very pleasant and the room was clean and perfect for the job but the breakfasts were poor - the standard that you would get at a motorway service station. The one evening meal that we had was of the same standard. After the first night we ate out for the rest of our stay. Over all the hotel is fine but the breakfast needs improving. September 9, 2014
Rated 5.0 out of 5.0 by Comfortable, enjoyable, great service All the staff were extremely pleasant and helpful. Enjoyed a relaxing weekend in a very comfortable room. Highly recommended. September 7, 2014
Rated 5.0 out of 5.0 by Great value, clean and smart, friendly staff Stayed there for a 3 day convention, staff couldn't do enough for us absolute pleasure to stay. Lovely selection for breakfast (tho did run out of some options toward the end of the Monday morning). Only downside was thin mattress on sofa bed but we asked for an extra quilt and slept on top of it which helped. Sofa bed really suits one person rather than two. Everything else was great. September 3, 2014
Rated 5.0 out of 5.0 by convention stay had a very good time all round staff were very helpful.and made it a good experence September 3, 2014
Rated 5.0 out of 5.0 by Great value Everything perfect. Mattress could be softer, thats all. September 3, 2014
Rated 4.0 out of 5.0 by HAPPY JW WEEKEND Great hotel, thank you for making us so welcome! Hope we come back your way next year. August 29, 2014
Rated 3.0 out of 5.0 by Food Staff were generally courteous and helpful. Breakfast was fine but the evening meal was expensive for what was on offer and surprisingly the cost for the meal for my 5 and 10 year old (who only had some chips and rice and a spoonful of curry) was the same as for an adult. It was only when I questioned this that the staff member at the till reduced the cost of the meal for the children. Beside this little annoyance, the hotel was fine for our purpose. August 27, 2014
Rated 4.0 out of 5.0 by Pleasant Birthday surprise & excellent staff We checked in and the staff accidentally booked us into a double as opposed to a family room. I highlighted that to the staff and that was changed immediately and when my son and I went to get the card key (I was offered to bring it up to us), my son was pleasantly surprised as there was a birthday card and a box of Thornton's chocolate waiting for him (He had mentioned that he has just turned into a teenager as the staff enquired about his big blue birthday badge). It's not often that happens in today's commercial world. Overall, the stay was nice and enjoyable in a clean friendly environment. The only negative would be the £7 charged for parking! August 25, 2014
Rated 5.0 out of 5.0 by Lovely thank you! We stayed for 3 days as we were attending a convention and I could not applaud this hotel and it's staff more. Very friendly staff, very clean and warm hotel and a great breakfast. Look forward to staying again soon. Thank you. August 25, 2014
Rated 5.0 out of 5.0 by Great location and excellent service Stayed here for IBSA Convention at the LG Arena for three nights. I booked three rooms and we had a wonderful time and stay. There were over 11,000 at the LG Arena so the hotel was full and Holiday Inn Expressed coped very well. The staff did not appear to be under pressure. Well done to all the staff and those behind the scene and the house keepers who we did not see but saw and benefitted from their hard work. WELL DONE Holiday Inn Express and Thank you! August 25, 2014
Rated 5.0 out of 5.0 by Good value with excellent service We stayed at this hotel on the nights of the 15th and 16th August 2014. Myself , wife and 6 year old grandson. Very good value with breakfast which is included in the price. Staff very professional and polite. Rooms very clean and WiFi was available with no fuss. The only moan I could have is the £7 a night charge for parking. £5 would be enough ! August 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express NEC What a superb place to stay. We needed overnight accommodation for an early morning flight. The H I Express was ideal in every way. Staff were fantastic and nothing was too much trouble. Very early breakfast was great as we did not expect to have such a great choice so early in the morning. Would recommend without reservation and will certainly use this venue again. August 18, 2014
Rated 3.0 out of 5.0 by Rear rooms are quieter The location is apt for those wishing to visit the NEC or are travelling via the Midland's airport. The rooms are typical of a HI Express and as they have high traffic always look as though they could do with a paint touch up. The hotel has a limited choice of television channels so children will not be entertained. The adjacent pub, 'The Little Owl' serves a reasonable selection of keg ales. The food at the Owl is acceptable and reasonably priced apart from the 'side salad' as a lettuce leaf, one quarter of a tomato, two shavings of a section of cucumber and a sprinkling of diced onion did not meet expectations or the £2.50 price. The pub did not have muzak playing which is a definite plus. Returning to your room, ask for the top floor and at the rear for quietness, the lack of television channels will again disappoint leaving one wondering why the TV was not just tuned to the local DAB channels instead of a truncated selection. Whilst he parking is ample and secure, do check that the overnight cost is included in the room rate. August 18, 2014
Rated 4.0 out of 5.0 by rush time breakfast The question if the plates can be taken, while I was still eating gave me an unpleasant feeling. This happened every morning and gave me the impression I had to leave immediatly August 17, 2014
Rated 5.0 out of 5.0 by Sehr zufrieden Meine Freundinnen und ich kommen seit Jahren zum Festival of Quilts und sind immer in diesem Hotel abgestiegen. Die freundlichen, hilfsbereiten Mitarbeiter, die bequemen Betten und auch sonst alles rundherum machen den Aufenthalt jedes Mal zu einem besonderen Vergnügen. Wir werden dieses Hotel immer wieder buchen. August 16, 2014
Rated 4.0 out of 5.0 by Comfortable stay This is the second time I have stayed at this hotel whilst visiting the Festival of Quilts. Very comfy and good service. Good breakfast but feel there could be more variety given for the evening meal. Will be back again next year. August 15, 2014
Rated 5.0 out of 5.0 by Very clean, Friendly staff. Stayed for one night and PARKED CAR FOR A WEEK WHILE ON HOLIDAY, eXTREMELY GOOD STAY AND EXCELLENT VALUE FOR THE MONEY. August 11, 2014
Rated 1.0 out of 5.0 by Rubbish hotel - dont waste your money Rooms and bar area / restaurant were dirty. Staff unhelpful and rude. The 'breakfast' we had paid for consisted only of cold beans and burnt sausages as 'nothing else was available' and all coffee/juice machines etc were broken. Staff attitude to this was 'not my problem'. Go to another hotel, dont waste your time with this one. August 11, 2014
Rated 5.0 out of 5.0 by brilliant hotel We stayed here for purpose of visiting theme park and shopping. Lovely hotel, comfortable, lovely staff. Beds are amazingly comfortable. Would definitely. Recommend. We will definitely use holiday inns in the future. August 9, 2014
Rated 3.0 out of 5.0 by Ask for a room at the back! While the hotel is clean and the room was very well-equipped, it was unfortunately located above the main entrance where guests seem to arrive and depart throughout the night. It was very warm and closing the window was not an option. I was attending a course the next day and did not feel 'rested' in the morning. August 8, 2014
Rated 5.0 out of 5.0 The full Del Monty for less Money I was very pleasantly surprised at the overall hotel, the external area and the comfort of the room. The staff was more than helpful which made my stay all the more pleasurable August 8, 2014
Rated 3.0 out of 5.0 by Avoid front rooms I chose this hotel because it was near to the venue of an important course that I was attending. The room was very clean and the bed very comfortable. The breakfast was excellent. Our room was almost directly above the main entrance, and as it was very warm we needed to have the window open (it doesn't open far). There are a lot of arrivals/departures throughout the night - many of them using noisy trolleys. I was hardly rested and refreshed for my course the next day. I am currently looking for a hotel for another course next month, may try another chain with air conditioning. August 7, 2014
Rated 5.0 out of 5.0 by Excellent Service, free wifi, value for money Been there for couple of days. Pleasant location, free wifi, excellent service, needed a fan as it was warm, got it with in a min. Overall pleasant stay only downside is bit away from city. August 6, 2014
Rated 5.0 out of 5.0 First time user I would recommend this hotel and staff to all friends etc that want a good nights sleep, good food and excellent breakfast. Although it states continental style breakfast this does include hot food (a good range of food to start the day) Proximity to NEC is perfect. I could find nothing adverse to say about this hotel August 6, 2014
Rated 5.0 out of 5.0 by Excellent for an Overnight Stay The beds were the most comfortable I have ever slept in, I genuinely did not want to get up, despite being starving and desperate for breakfast. The pillows were equally comfy - the whole bed experience was amazing. It was great value for money - I was seriously impressed at the value, especially as we all had a large cooked breakfast. Ideal for an overnight stay prior to or return from holiday, or to be used as a base for sightseeing. Definitely will stay again, if the need arises. August 5, 2014
Rated 5.0 out of 5.0 by Very efficient staff. Modern and thoughtful design and decor. Easy to locate, everything worked. My son loved the pizza. August 1, 2014
Rated 5.0 out of 5.0 Good overnight A good overnight stop with my family. Clean, friendly and plenty of space July 28, 2014
Rated 5.0 out of 5.0 by great staff functional rooms the staff excellent and helpful rooms clean neat tidy and functional July 28, 2014
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