Rated 4.0 out of 5 by 391
Rated 5.0 out of 5.0 by Mad Midget Excellent!
We had an excellent stay at this hotel. The staff were very friendly, professional and helpful! The hotel, our room and general facilities were spotless and the overall cost was good value for money. The breakfast choice was slightly limited but we have no hesitation in recommending this hotel to others. We will certainly use again
April 16, 2015
Rated 4.0 out of 5.0 by Benjamino1 Good Stay - A Few Slight Issues
Good customer service, shame about the late check in time of 3pm.
The quality of the breakfast could have been better with the staff being stretched to cater for everybody with shortages of food and cutlery and the selection could do with being slightly increased. (coffee was atrocious)
We returned in the evening to find limited parking spaces as it seemed many people had parked here to visit the NEC taking advantage of the 5 hours free parking. Annoying as we were paid guests.
Quality of sleep was good except being woken by other guests outside our room at 1 o'clock in the morning talking loudly.
April 15, 2015
Rated 5.0 out of 5.0 by DocJoeHo Great stay
Great hotel and very helpful staff. I arrived at 9pm and once checked in I was asked if I had eaten. I was offered take away menus and advised on the nearest pub all off the staff's enthusiasm. They were more than happy to help with storing my luggage whilst visiting the NEC. Clean and very comfy. Highly recommended
April 15, 2015
Rated 3.0 out of 5.0 Average Holiday Inn Express
Can't fault this hotel in the category it sits - book in advance and you get a good rate. My issue relates to the lack of consistency in booking procedures and the information that is shared with the hotel - I paid for a number of rooms in advance wiht breakfast and parking - only for the guests to be charged parking upon check out, and they checked out individually, not as a group. So it does make me question how good the processes and internal communications are!
April 14, 2015
Rated 4.0 out of 5.0 Gadget show stopover ...
Cheap n cheerful, ideal for a stopover whilst visiting NEC. Only slight nag was the door cards kept not working so had to go get them re zapped.
April 13, 2015
Rated 3.0 out of 5.0 by AbLeo OK Stay
Had a good night at this hotel. Breakfast is ok but don't leave until the end or you will miss the good stuff
April 13, 2015
Rated 5.0 out of 5.0 by cammiester Good Service and value for money hotel
Decent clean modern room
Very good breakfast choice in the morning
All staff were friendly and helpful at all times.
Well done Holiday Inn Express at the NEC.
April 10, 2015
Rated 5.0 out of 5.0 by HaileyHS Fantastic staff! Couldn't help enough.
We stayed at this hotel to see a show at the nec with our young niece and nephew. (it's conveniently close.)
We arrived back at the hotel late after being let down by a taxi. The staff were so helpful! Chelsea and Sam went out of their way to help source food for the kids, while we waited they got the kids a glass of milk completely off of their own back. 5 star service for 3 star prices. Couldn't have been better.
I would defiantly use this hotel again. Thankyou to the staff.
April 9, 2015