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Rated 3.9 out of 5 by 231 reviewers.
Rated 5.0 out of 5.0 by good nights sleep stayed one night after a longish flight back of holiday and didnt fancy the long drie home late at night, checked in around 11.00pm, found room very bright and clean with all facillities you would expect in your room, and to top it all you can get limited hot food 24 hours we had the curry very nice, good nights sleep, a nice breakfast and then on our way, will 100% use thei hotel agian when using both the airport and nec. December 14, 2013
Rated 4.0 out of 5.0 by Ideal stop over for the NEC Nice hotel, had few problems with room allocation and also faults with our room but where rectified by the staff after moving rooms. Reception helpful however nearly tried to over charge for parking after not reviewing our booking correctly. December 12, 2013
Rated 2.0 out of 5.0 by Average The room we had was a twin, a couple of issues that I found in the room were as follows there was a cobweb above one of the beds,the headboard was dusty, the shower curtain had a smell when it got wet so obvious it had not been changed for a while, I know I am being critical but as a head housekeeper my self with an express these are things that I would pick up on.. Also on the corridor outside my room there was electrical cable debris lying on the carpet at the edges and they were still there when I checked out 2 days later We were in a room at the back of the hotel and on our first morning the noise from the bins being emptied was really loud I am not complaining about this as I know that not a lot could be done about this The staff on the desk and bar are a credit to you but housekeeping do need a little tweaking December 11, 2013
Rated 5.0 out of 5.0 by Lovely room, friendly staff We stayed here for 2 nights to visit the Good Food Show at the NEC. Its a nice hotel, the rooms are modern, clean and comfortable. The NEC is just at short taxi ride away, probably easily walked in the summer time. The food in the bar is ok - we ate here both nights - we were going to go to the pub next door one night but it was too full - probably best to book if you want to go there. The only thing that was a bit of a downer is I left my phone charger in the room and when I rang to see if anyone had found it, it hadn't been handed in :-( December 4, 2013
Rated 5.0 out of 5.0 by Good stay for NEC The hotel is very convenient for the NEC, we left the car at the hotel and got a taxi as recommended by the hotel, only £5 each way. Friendly efficient service. The hotel was very welcoming, the staff friendly and helpful. The girls in the morning were very helpful in arranging taxi and giving advice, very pleasant ladies.. Our room was very clean and comfortable. The main bed was comfortable and pillows were good. The only issue we had was the sofa bed, being used for a 12yr old, that wasn't very comfortable, the mattress was rather thin and she could feel the bars underneath. However, once she had rearranged the quilt she had an excellent nights sleep. The bathroom was very clean, and the towels are good quality and a good size,big enough to wrap around you. The breakfast was very good, a wide selection of items for a complimentary breakfast, both hot and cold items. Made a good start for a busy day at the Good Food Show. Would definately recommend the hotel for events at the NEC, we would definately use it again. December 3, 2013
Rated 3.0 out of 5.0 by Clean & close to the NEC I would recommend this hotel as it's so close to the NEC. My only recommendation is to offer rooms with bigger bed options such as king size bed rooms. The Double beds are quite small & I felt like I was going to fall out of the bed. December 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service from when i 1st signd in to i signd out this hotel was awsome the staff were very friendly & very helpful the bed & room were in very good condition & it was only a 10min walk from hotel to the nec & you could not get lost walking it was very easy to get to nec the food was realy nice all you could eat breakfast what set you up for the rest of the day & it had a realy nice pub beside it i will defo be going back here again next year November 28, 2013
Rated 5.0 out of 5.0 by Worry free with perfect service... On arrival in our room just after checking in we noticed that the TV was not in service. We called Reception and someone was at the room within minutes. This member of staff tried her best to sort it but decided that the best option was to provide us with another room. This she did again within minutes and that room was in perfect working order. Thank you for the prompt efficient service. This is my reason for continually returning to the Holiday Inn hotel group. November 27, 2013
Rated 3.0 out of 5.0 by Great location but Fawlty Towers service The location of the hotel was a bit problematic at first. The internet directions say that it is on the NEC complex. So we spent 20 minutes trying to find it only to find that it was directly off the roundabout leading into the complex. There was plenty of parking which was a bonus and I guess £7 for 24 hours parking isn't too bad for the area. On arrival the staff were pleasant and friendly and even showed us where the bar and breakfast were to be served. The room was perfectly funtional. However, the heater had a damaged grill and looked decidedly ancient in total contrast to the rest of the room. The TV channels were all over the place and did not bear any resemblence to the channel number locations printed on the card. When we mentioned this to reception the receptionist just said "well, you'll just have to flick through until you find what you want". Admittedly it was 8pm and maintenance had probably gone home but it could have been said a bit more diplomatically. We had dinner in the restaurant. The food was usual pub grub re-heated food and cold. When the server came and took our plates we told her and she shrugged her shoulders and took the plates away. Breakfast was the classic. Bearing in mind this is a hotel near to the NEC complex and most of the residents would be preparing for shows and therefore need early starts they seemed woefully under prepared at breakfast. A lot of the hot food was not there. When I asked if there was any more bacon I was told "There's sausage, what more do you want?". When there was more bacon there was a scrum to get it and then you had to wait again until the next lot came. The sausages were palid and the couple I did pick up were under cooked. Check out was efficient and she did ask if we'd had a good stay. We did point out the issue with the TV and the lovely waiting staff and the lady said she would have a word. To be honest I believed her. All in all we enjoyed our stay and the price is very reasonable so we would stay there again. Don't think I'd dare ask for bacon again though! November 26, 2013
Rated 3.0 out of 5.0 by Not short walk as expected We booked this hotel as it was described as within easy walking distance of the nec/lg arena, as we were going to a concert, when we got there we were told it was too far to walk and not safe as along verges and main road. This meant we had the added expense of taxi fares there and back totalling 14 pound not 10 as told by staff. All the expenses added with parking to the bill turned it from a cheap night to a rather expensive one. November 24, 2013
Rated 5.0 out of 5.0 by Always clean and helpful staff Have been coming here for at least 10 years, for the Classic Car Show. Started with a continental breakfast and takeaway menus for dinner. Now have a great choice of breakfast, lunch and dinners. Rooms have always been clean and tidy. Now take the kids with us too and staff are great at helping them set up X box in the room and sorting out internet codes. Will be coming back for many more years I'm sure. November 22, 2013
Rated 5.0 out of 5.0 by Excellent stay Great accommodation at a very reasonable price. Ideal if you're visiting the NEC as it's only a 10 - 15 min walk away. The room was very clean and comfortable. The self service breakfast was good with plenty to choose from. All of the staff were courteous and attentive. Will definitely stay here again soon. November 13, 2013
Rated 5.0 out of 5.0 by Outstanding service with a smile Went for a nights stay after a concert at NEC. Staff were excellent and very helpful, room clean and well laid out. Will definitely stay again. November 12, 2013
Rated 4.0 out of 5.0 by good stay, will go back. Perfectly good stay for a night after a gig at LG, comfy bed clean room, staff very friendly. Breakfast was adequate. Only critisism was the random way of catching a supposedly 'booked' taxi back from LG - you just have to bully your way into one basically! we did feed this back to the hotel at the time. November 2, 2013
Rated 5.0 out of 5.0 by chris,george we enjoyed our stay ,very help full staff ,we went to the nec motor home show, October 26, 2013
Rated 4.0 out of 5.0 by Mrs c p Adams We arrived at 2am The night staff were wonderful so very kind and helpful Thank you Chris and Clive October 24, 2013
Rated 3.0 out of 5.0 by Not for me :-( Came by train, paid £13.00 in taxi fares to and from the hotel to the station. Will stay in a hotel near the nec and station next time. Sorry, ok hotel other than that. Courtesy bus would of been nice. October 23, 2013
Rated 2.0 out of 5.0 by Hard bed & being charged for parking The bed was very hard and uncomfortable, No Radio 4 and being charged for overnight parking means I would not recommend this hotel to anyone October 21, 2013
Rated 5.0 out of 5.0 by Birmingham NEC : Keep a copy of your car parking payment A lovely stay at the Holiday Inn Express in Birmingham was only later spoilt by receiving a demand for £100.00 for none payment of overnight parking charge. I had paid charge with my bill and fortunately kept the printed copy of my bill . Not sure if I had not paid on the bill if I would have kept an old parking receipt . Hopefully this charge will be cancelled without further hassle. October 18, 2013
Rated 5.0 out of 5.0 by relxed atmosphere very friendly stayed here on a visit to the horse of the year show. very clean well presented and they even sorted out the taxis for us to get back and for to the NEC. would definitely stay here again. The only comment I would make is that the lighting in the room was not very adequate when doing your hair etc. More lighting in the main room please. October 17, 2013
Rated 5.0 out of 5.0 by Spacious room and warm welcome Arrived on a very wet Saturday and welcomed very warmly. Room was very clean and spacious. Good choice of pillows too. Shame mattress felt lumpy :-( Great choice of various breakfast items from continental to cooked breakfast. Love the choice of hot drinks too :-) Would definately recommend this hotel chain. October 16, 2013
Rated 4.0 out of 5.0 by Light, Bright & Airy This hotel is relatively new, very clean and very modern. It is ideally located for visitors to the NEC or Birmingham International Airport. Breakfast was very enjoyable with a great selection of cereals, cooked foods, chilled yoghurt and hot & cold drinks in a clean and spacious restaurant. The staff were very friendly and very helpful. My only niggle was the car parking charges. Apart from that we had a thoroughly enjoyable stay and would definitely stay again. October 9, 2013
Rated 5.0 out of 5.0 by Good Location - Great Staff Stayed a night with 3 business associates. Excellent location when visiting NEC. Comfortable and clean rooms. Particularly impressed with all hotel staff we encountered from reception to restaurant. Good breakfast. October 8, 2013
Rated 4.0 out of 5.0 by Good Location and Friendly Staff One downfall easily rectified - needs better signposting from both direction North and South (in the dark is a problem). One side of building noisier due to M42. October 7, 2013
Rated 4.0 out of 5.0 by Good Stay Reception staff good, room and bed comfortable . I felt that the there could have been another member of staff to help the barman as he was run off his feet when everyone returned from the concert ,he did a good job under the circumstances. Enjoyed the pub next door food ok. October 4, 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Staff The room was very clean and comfortable and all of the facilities were good. I found the staff very friendly and helpful, they made everything easy and stress free. Ideal for the NEC. I would stay here again. October 3, 2013
Rated 5.0 out of 5.0 by very plesant stay very nice staff all round wonderfull we stayed there to go lake barston golf club whice was a mootown night for my wifes 80th birthday had wonderfull time then on sat saw the barry gibbs concert at n.i.a again a truly wonderfull night. September 26, 2013
Rated 5.0 out of 5.0 by Great place to stay whilst visiting the NEC etc Enjoyed 2 very good nights whilst attending a function at a nearby hotel. Great value for money, good room, very pleasant staff, will use again in the future. September 26, 2013
Rated 3.0 out of 5.0 by Rude night staff Arrived quiet late no food offered,and night staff very rude even after running out of vodka and wanting to charge more for baccardi,and why shoud you have to pay for on site parking whilst styling at this hotel ?. September 21, 2013
Rated 2.0 out of 5.0 by oh why oh why room 119 Can you please explain why you put guest in rooms that are over the kitchen and over the view of the bins and over the area that have lorries delivering all times of the day. I was working 12 hour days at the NEC, all i wanted to do have something to eat and sleep. Saturday night we had banging doors until 2am, why everyone was put on the same floor all next to each other when the hotel ( and i asked) was half empty. Then we lorries delivering then the kitchen extractors on. The shower gel doesn't actually come out of the bottle and the tap in the sink doesn't turn. I always stay at the holiday express where ever im working, i know you can do better. Please have a word to your staff. September 19, 2013
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