Rated 4.3 out of 5 by 146
Rated 1.0 out of 5.0 by Holst53 Overall Experience
This has probably been the worst experience I have had with regard to Holiday Inn Hotels. My shower did not work very well - hot water was intermittent: plus the airconditioning broken. When I called reception they indicated they would get someone to look at it - that person never arrived.
In the evening there was a lot of people in the bar but they only had one person serving drinks. Most people had to wait 10/15 minutes to be served: the bar person tried her best and, on numerous occasions phoned for help. But it took about 40 minutes for help to arrive - by then too late. Most people either left or could not be bothered.
The breakfast, at 7am, was chaotic as it seemed they were not ready as some items were only just for selection and some items missing for a good 10 minutes. Newspapers were missing & I had not received my selected paper. However, when I asked I was told it was not ordered and that was that - no apology - just a terse response.
Unfortunately, it looks good from the outside but fails once you are inside.
On the plus side it is a fantastic location for restuarants on Solihul.
April 23, 2014
Rated 1.0 out of 5.0 by RIW1978 Avoid at weekends if you want to relax
I was working over the bank holiday weekend in the Solihull area and thought an out of town local hotel near to my work would be relaxing. I used some of my points last minute and booked. I stay in IHG hotels every week and I like to think that I am a relaxed customer . This is my worst experience so far.
The lady that checked me in was rather cold to me but was chatty and nice to her friend who popped in previously. Whilst they chatted, I waited patiently to check in at 5.30 pm.
I specifically requested a quiet room, if possible as working the Easter Sunday at 8 am but was given 125 which is right next to the lifts and near the stairwell. I thought a quiet room would be out of the way so found this a little odd. Perhaps the lady of reception thought this would be funny.
I would like to warn people to avoid this room particularly at weekends. The room was lovely inside and very well maintained but it was just the level of noise associated with this room.
When I finally got to sleep (lift noise) I was again rudely awoken by a party above at 4.30 am ( I contacted the reception) then getting back to sleep was trouble some as the noise from the lifts was more apparent . Its the little things that makes a huge difference.
I was up at 7 am not feeling very refreshed and subsequently went to work tired. Funnily enough the same lady who checked me in, checked me out. The lady assured me a member of management would call me that day, but she gave the duty manager an incorrect phone number on a piece of paper.
After contacting the hotel myself , 24 hours later the duty manager can only apologise but its the little things that count to me. Customer service has been shocking in this case and has left me tired and frustrated.
I thought this hotel, in the area its in would be nice and relaxing but instead it was full of drunken groups with little care to the other customers. Funnily enough the central Birmingham hotels tend to be quieter and the staff are so much more friendlier.
Avoid at weekends.
April 21, 2014
Rated 5.0 out of 5.0 by johnston clan more than pleased!!
We have stayed at this particular hotel a number of times as our family live nearby. We have always found the staff very accommodating and helpful as we are a family of 5 and they always put us in one room which is very clean and spacious. This company, Holiday Inn, is the best we have stayed in for value for money and overall comfort, they are our first port of call when we try to book hotels and 9/10 they manged to sort us out with accommodation. Extremely helpful staff, would always recommend this hotel group to anyone but particularly this hotel as it over the road from a brilliant shopping center.
April 20, 2014
Rated 3.0 out of 5.0 by BRISTOLJO Generally is was ok
Generally things were good, however some of the reception staff were a little moody.
There was a lot of noise coming from a bar opposite. I know this was not the hotel's fault, however on booking my reservation I was asked what was the nature of my booking. We were coming for a conference so perhaps being allocated a room not at the front would have been better?
The wall between our room and next door was quite thin as we could hear all of their conversation. Ok, granted they were a little merry however this still interrupted our 'sleep'.
Like I said, generally it was ok. The room was clean, beds were comfortable, the rate for the night was good but the above points just didn't make for the best stay.
April 14, 2014
Rated 5.0 out of 5.0 by mrsmop Really good hotel for a really great weekend!
Brilliant location for our needs (motorway and Drayton Manor).
On arrival check in was swift and efficient. The room was clean, very spacious and the sofa bed had already been set up for us, which was nice to know we didn't have to sort that out after arriving late in the evening.
Breakfast the following morning was good, with a wide selection of items to choose from. The only minor disappointment was that there was no high chair. A member of staff asked did we want one, but she then returned to say they didn't have one. We managed with our 2yr old sat on our knees at the table. I did find it strange there was no high chair, after all, its advertised as "kids eat free" and even "splats welcome" with a picture of a child eating pasta (messily) on the room key wallet. We didn't bring our high chair as we thought one would be available. We were then planning on being out for meals anyway so it wouldn't be an issue. I also went into Solihull and bought a portable booster seat for the following day's breakfast. The following breakfast we were served by Hope, who was very attentive. She asked if we wanted a high chair, to which I said "yes please" to see what would happen. She appeared with a high chair. She then brought our drinks order over and asked if our child would like anything, such as a hot chocolate or a warm milk. Its only a little thing, but I thought it good service that she should ask.
We decided to make use of the pool, our child's first experience in a swimming pool. It was brilliant. The member of staff (sorry, didn't get his name) was very helpful.
Overall, it was a really good stay and we would recommend.
April 2, 2014
Rated 5.0 out of 5.0 by Simon1 Great location
Good location, clean, warm, all you can ask really.
We will be revisiting.
April 1, 2014
Rated 5.0 out of 5.0 I would recommend this hotel.
I'm not the easiest person to please - but I would recommend this hotel.
I have to say, I've read many of the reviews for this hotel - most have been good, some not so good. From my own experience after having stayed here quite a lot due to work is that it is a very good place to be. I could not have chosen a better hotel in the area. So I'm pleased. I would like to thank the staff for making my stay such a good one - and I look forward to future stays. The reception staff are excellent and highly efficient. The restaurant staff give an ideal service. Their friendly professionalism is most welcome after a difficult day. And of course the breakfast chef has THE most amazing smile!!!
Thank you for the time and effort. I look forward to seeing more of you.
March 29, 2014
Rated 5.0 out of 5.0 by AvrilT A good night's rest
Having just come out of hospital, we needed a comfortable night before going to stay with family. And that's just what we got. A very pleasant room, overlooking a lake. An excellent dinner, and then a good choice of breakfast. I wish I had been feeling better so I could take advantage of all the facilities, which looked very impressive.
March 28, 2014
Rated 4.0 out of 5.0 by Poppy666 Comfortable & large room.
As always this hotel was welcoming, clean & comfortable. However , if your'e asked if you want a morning paper, don't expect to get it (ours didn't turn up on either day # & the bar staff were as slow as ever. Never stay at this hotel if you're in dire need of a drink or a cup of tea....it just doesn't happen !! And if they want to help the environment so much by asking the guests to re-use their towels , why do they have the heating on FULL !!! The reception & bar area were unbearable to sit in & our room when we first arrived was like a sauna......radiator off & windows open is the first thing we always do !! After a terrible experience in the restaurant last year #the service was dire, the food was poor) we avoided it this year & went out to eat. But we did try breakfast....not 1 of our orders was correct !!!!!!!
March 14, 2014
Rated 1.0 out of 5.0 by Nendaz Poor standards and a modern day Fawlty towers
Staff service non excitant.. The restaurant was just a joke poor command of English , cold food , poor quality of food . Pointless trying to say anything as bad command of English .. Bar served drinks in dirty glasses .. Room poor quality duvet too small for bed , no toiletries ,
Hotel overall is of a low standard which can only come from the management .. It's the only holiday inn I have seen of this standard
Such a shame for the branding ..
The room was not worth the money and the restaurant not worth the money either .
Avoid at all costs
March 11, 2014
Rated 5.0 out of 5.0 by BillinSurrey Consistently good
I have been a regular at this hotel for a number of years now. I keep coming back because the whole experience is of a consistently high standard.
March 10, 2014
Rated 5.0 out of 5.0 by PCMA Fantastic Hotel
Second time we stayed here, staff is very helpful and friendly, clean rooms.
What I really like too, is the fact that the food and beverage is affordable and delicious compared to some hotels.
£5,00 for parking per day is amazing customer service, as you easily pay £10/15 somewhere else.
The opening times for the pool/gym/bar/restaurant and breakfast are very convenient.
I could not find any faults with this hotel and I will book this hotel again!
February 26, 2014
Rated 3.0 out of 5.0 by SteH Nice but...
I stay in a lot of hotels in the ihg chain on a regular basis, however at check in here I was dismayed that the receptionist appeared disinterested in welcoming guests. I had been pre checked in and rather than telling me my room details the card was just placed on the counter for me.
Overall however the stay was pleasant and it was a great location as we were meeting friends at the bars across the road,
February 22, 2014
Rated 5.0 out of 5.0 by Boomanandan nice room
Some flower decorations and fruits basket can show a pleasant walking in experience
February 13, 2014
Rated 5.0 out of 5.0 by Wonderbrawn Friendly welcome, comfortable bed, good breakfast
Third visit in six months. As always, Aika and all colleagues on reception (Gary, Hannah, Edwina, et al.), serving breakfast (Szilvia, et al.) and cleaning room (Anna) were efficient and helpful.
Only slight disappointment was disturbed sleep on first night because of noisy wedding guests (suggest reminding wedding parties not to talk in corridors or slam doors in the middle of the night! felt pads on door jambs might help).
High points were reception, room and copious and well-presented breakfasts (constant supply of delicious freshly prepared food).
February 13, 2014
Rated 4.0 out of 5.0 by Stay Feb 2014 Stay was great, restaurant could use some work.
Food was below expectations, disappointed in all meals paid for at local restaurant. Services was great. Will return.
February 11, 2014
Rated 3.0 out of 5.0 by KP24 Average on this visit
I stay here on a regular basis and unfortunately this was my worst experience. I was given a twin room on the top floor overlooking the side car park, probably the worst room in the hotel. I was moved after asking. I did not receive a free upgrade or offered points as a consolation as I should be as an Elite Gold member. Also had issues with Credit card that has now been resolved.
February 1, 2014
Rated 4.0 out of 5.0 by Alan106 Good value with a few minor issues
Looks impressive on first arrival.
Very convenient for the shopping centre and town centre shops.
Paid extra for executive room to give a bit more space as it was pleasure rather than business trip and rates were very good with added value for Priority Club which was welcome.
Rooms are pleasant but beds typically hard for HI. Bathrooms are always a bit of a letdown, but they are functional and clean.
I'm not sure it it's normal for this hotel or a symptom of weekend rates, but the fruit at breakfast was tinned rather than fresh and didn't have the usual fresh yoghurt. A minor point, but expectations are set from regular use of HI hotels.
Staff were friendly and helpful. We got a bit of a shock from the night duty manager who came in to fix the safe and walked right into our room past the beds where my wife was hurriedly dressing, even though the safe is right by the door. After several attempts and a wait until the morning the valuables were released from the safe so a good result, but a creepy experience.
The gym is split into 2 areas with cardio in one and machines in the other up a flight if stairs overlooking the pool. It's odd that these facilities are not but listed or have images on the hi web site for the hotel so nearly didn't take my gym kit.
I'd may use it again for leisure and wouldn't hesitate if on business.
January 30, 2014
Rated 4.0 out of 5.0 by Wonderbrawn Convenient and quiet
Our second visit, this time with dog (at £10 extra cost for no reason given; apparently the charge is per night rather than per stay!).
Very comfortable and quiet, excellent breakfast again, friendly and helpful reception.
January 26, 2014
Rated 5.0 out of 5.0 by TJandDT Excellent and friendly service. Comfortable stay
The service we experienced was excellent and prompt.
The stay was comfortable with all our needs catered to.
Overall a very god experience and will definetly book again.
January 15, 2014
Rated 5.0 out of 5.0 by Mrs McC 60th Birthday Party
From the moment we checked in we were treated exceptionally well,we then met with Gary the conference manager who took us through to the room where my party was to be held,and he was extremely helpful,especially when the buffet was set out he made sure that everything was in place including the special arrangements for someone with a severe egg allergy,suffice to say all of my guests commented on the room and the quality of the buffet food, the serving staff were excellent and very attentive,but I must add that Theresa who advised me on the booking and buffet was again extremely hellpful. Even the breakfast staff went out of their way to make sure that those of my family that had stayed overnight were seated together so celebrations still continued. Would highly recommend your hotel and services.
January 7, 2014
Rated 5.0 out of 5.0 by minimax1 Good location and friendly staff
Have stayed in the hotel many times. Staff very helpful and friendly.
No additional perks for being a member of Holiday Inn Hotels. Hotel
not very busy when we visited but no upgrade to executive room
which is pretty normal in many hotels.
Bar prices reasonable and eat in the restaurant for the first time.
Food above average and very good service. Shame we were the only ones in the restaurant, felt a bit guilty for the waiting staff having to
stay on just for us.
January 2, 2014
Rated 4.0 out of 5.0 by BK53 Christmas stay at Holiday Inn, Solihull
Mostly good. However, bar food expensive for what you get. My club sandwich definitely not as described on menu! i.e missing ingredients! Christmas lunch very good and staff excellent.
Breakfast in our room. Definitely out of order to charge £6 on top of tray charge. Why oh why can't you provide proper bread basket instead of bread from a sliced loaf? I'd also expect more than one croissant each. Breakfast was 40 minutes late on Boxing day.
On check- in we were told we'd been upgraded to a suite even though that's what we'd booked and that's what we'd paid for!
December 30, 2013
Rated 4.0 out of 5.0 by chapo1 Good service and comfort
Have Stayed at a few holiday inn hotels, but Solihull we stayed at many times over recent years. Allways a high standard.
December 28, 2013
Rated 4.0 out of 5.0 by Haych85 Lovely hotel, couple of things let it down though!
This is the second time we have stayed here, and would stay here again I think. Perfectly located right across the road from the main Touchwood shopping centre we could go and do some Christmas shopping, go back to the hotel to drop off bags and maybe have a cup of tea in peace and head on back out. Only a couple of things let it down a bit.
Firstly there is a lovely lounge by the reception area with a small bar but if your going in December be aware they close the main restaurant for large Christmas parties!! Not only that but the lounge becomes a meet point for about 3 different Christmas parties so the lounge becomes swamped with loud party goers, not very nice when your trying to have a nice quiet drink or eating your dinner because that's where you are made to eat your dinner, not very practical when some of the tables/chairs are quite low as it is a lounge not a proper dining area!! Also the parties, which aren't just on the ground floor go on till quite late, I kind of had a feeling that they cared more about catering for large Christmas parties than the other smaller parties/couples staying at the hotel.
One other thing was that at 1-2am on our first night the fire alarm went off, obviously they cant help this fire alarms are there for a reason but after a few minute's of trying to figure out what was going on we evacuated. However, as we and the rest of our floor tried to get down the stairs (in our pyjamas!) we were standing still and not moving. It was only when my father looked further down the stairwell that he saw a disabled lady, whom obviously could not walk was having to shuffle down the stairs on her bottom, that was why we could not just walk down the stairs! Now I don't blame this poor lady as she was getting very distressed as she was obviously aware that she holding us all up but WHY was she not on the ground floor?????, she should never have been made to do that for the precise reason of delaying our exit!!! Fortunately after standing in the cold for an hour there was no fire but if there had been we would have been in trouble, at the time however we didn't know that and some people started to panic a bit and get agitated, and could quite easily have started people pushing!!
Apart from all that the food was lovely, staff were friendly and helpful and the hotel itself was clean and nicely decorated for Christmas, our room was huge and well maintained but there was an awful draft from the window, lucky the weekend we went was quite mild so didn't take long to warm up. I would go again as I know what to expect and location is fabulous. I just think they need to organise things a bit better for the Christmas period.
December 27, 2013
Rated 3.0 out of 5.0 by ClaireBell Noise
While the room was great and the food was fantastic the noise from a party in the hotel was so loud it kept us awake, once the party was over we then had to the noise of the party growers re-entering their room, LOUDLY!
This unfortunately ruined our exceperience and left us tired for the full day which was the whole reason we booked the room in the first place.
December 10, 2013
Rated 4.0 out of 5.0 by Lucy321 Great hotel, only one complaint...
...no free or reasonably-priced wifi unlike the majority of your competitors! Hint: £5/day (not hour!!) would be considered reasonable :)
Otherwise lovely hotel, good value rooms, great location for work or play in Solihull, nice bar area, friendly staff. Have stayed here twice and will do again.
December 10, 2013
Rated 4.0 out of 5.0 by Mysteron Consistent Quality
I have stayed at this hotel several times now, and I have no hesitation in recommending it to others.
Accommodation is always clean, and all staff from the receptionists to the bar staff to the restaurant staff are always polite, cheerful and helpful.
December 9, 2013
Rated 4.0 out of 5.0 by Carcolt Very enjoyable and good for shoping centre
Excellent in every respect, room, bed, bathroom, breakfast, people, would have only been improved by free wifi in the public areas.
December 4, 2013
Rated 4.0 out of 5.0 by thomas1961 Solihull HOliday inn...
After a long stay on several occations I will do a Review of this Hotel and I can really recomend this Place with its perfect location Close to the big solihull shopping center. The hotel is a bit worn down but the experience of stying there is really good. I can strongy recomend this hotel if working in the area. Hotel has a good gym swimming pool just enough for a traveller needs. Breakfast has all the things needed..I will miss this hotel now when moving on down to Basingstoke
November 26, 2013